General
Basics
Accessibility and suitability
Bathroom
Pool and spa
Dining
Things to do
Services and conveniences
Parking and transportation
Health and safety
Family friendly
Bedroom
Outdoor
Laundry
Kitchen
Media and entertainment
Workspace
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers three pools, plenty of sun loungers, and beautiful gardens, providing a great base for exploring Naples.
Is the hotel suitable for families?
Yes, the hotel is family-friendly with amenities such as a child pool, kids meals, complimentary breakfast, and a playground.
What can guests expect from the hotel's food quality?
Guests can expect plentiful, tasty, and varied Italian breakfast, as well as delicious food in the evening.
Is the hotel staff accommodating and helpful?
Yes, the staff are described as very friendly, helpful, and always on hand for anything guests might need.
When is the best time to visit the hotel?
The high season is in May, providing a great opportunity to enjoy the hotel's pools and proximity to attractions in the region.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Room Selection
Some guests recommend choosing a room with a balcony facing the fountain for spectacular views.
Nearby Attractions
The hotel is conveniently located near the Palace of Portici, making it a great base for exploring the area.
Service Quality
Despite some negative feedback, many guests praised the friendly and helpful staff, emphasizing their professionalism and politeness.
Facilities and Amenities
The hotel offers three pools with plenty of sun loungers, making it a great place for relaxation and leisure.
Dining Experience
While some guests enjoyed the food, others found the breakfast limited and felt overcharged for certain services. It's advisable to clarify meal inclusions upon booking.
Accessibility
Some guests noted that the hotel is not very disabled-friendly, with limited access to certain facilities and language barriers with staff.
Maintenance and Room Comfort
A few guests mentioned the need for better maintenance in the rooms, particularly regarding air conditioning and drainage. It's advisable to check room conditions upon arrival.
Transportation Services
The hotel provides car rental and shuttle services, making it convenient for guests to explore nearby attractions and locations in the region.
Health and Safety Measures
The hotel has implemented various safety protocols, including contactless check-in/check-out, physical distancing rules, and the use of effective cleaning chemicals against coronavirus.
Value for Money
Some guests felt overcharged for certain services, such as pool towels and drinks at the bar. It's advisable to clarify additional charges before using hotel amenities.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.8 | 0.8 mi | Naples | 5.6 mi |