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Very helpful and friendly staff, excellent breakfast and dinner buffet. Good location close to lifts. Rooms and hotel have a musty smell. Hotel could do with some redecoration. Health club closed, only open at weekends. Some drinks over-priced.
Food location were OK. It was more like a hosetl than a 3 star hotel. The bath water came out brown and teh bedspread had holes in it.
Easy access to the slopes in Sierra Nevada. Helpfull and smiling staff. Great buffet.
ski in ski out possibility rooms too small and 2 single beds instead of 1 double
Close to pistes smelly toilets close to recption
hotel staff was excellent, helpful and friendly. the location of the hotel is perfect for those who ski (but too many staircases to climb from the town center, where all the restaurants are). food very tasty. heating worked well. it's overpriced. very much in need for renovation. furniture in the room was old.
Good friendly staff Mix up with booking regarding using my first name not surname
food was excellent rooms were a bit on the small size
Great staff and nice dinner, clearn bathroom. Bit expensive
Because of the blizzards, enjoyed the jacuzzi and sauna. Food was good but expensive. The weather made it almost impossible to ski, but the staff were fabulous and the hotel has a nice, homely atmosphere. I hadn't realized it was so far from the town, and activities.
The service provided by most of the staff. The hotel is also very pretty and it has a perfect location. The spa facility is a terrible deal. It is not only not included in the price of the room, but they also charge per use of each of the services there: 12 euro if you want to use the jacuzzi, another 12 euro if you want to use the sauna and so on.
although the snow conditions were not great we had a nice stay have stayed there before and the staff are a lot nicer now s snow report could have been in english as well
Direct access to the slopes Absolutely.! The quality of the mattresses is unworthy for a mistakenly 4 star hotel. Comfort in bed is the most important factor after a hard day of sports. Mattresses are the same as 1 or 2 star Spanish hotels. Unacceptable!
view, overall mountain chalet style restaurant is serving much too fast - we did not enjoy that
difficult to get to local restaurants as nowhere to eat nearby apart from hotel. Very handy for ski slopes provided runs are open
We liked the layout of the room. The kids liked the loft! There was an odd smell in our room.
Nice room - Location noise was terrible - other guests made alot of noise around midnight and nothing was said . kids playing on stairs 10pm till 11pm, echoing throughout hotel. never slept fully for the 3 nights we were their. Although not the hotels fault my car was keyed in the car park.
Very nice and helpful staff Parking facilities
the staff were excellent and the hotel had a great feel about it. I wo9uld expect an a la carte restaurant in a 4 star hotel.
the smell in the rooms, the restaurant was very very bad
lhe location is excellent and the room was very spacious, breakfast was very very good with everything you need before a sports activity the room was burnning hot with no temprature in the room, the spa is expensive and therefor not really an option for a family experience
Close to lifts, had a room in the back that was quite noisy. don't forget 25€ parking get the parking included in the price.
Proximity to the snow
The hotel is very well located for accessing the slopes. Staff was very helpful. The noise at night due to proximity to several bars...
The room was large and neat and the location was relatively convienient. The heat did not work well in the room which was quite cold and the shower water temperature was not consistant.
Friendliness of reception staff Needs renovation. Rooms very cold.
Mostly everything was just ok however the staff who were excellent and the great location out weighed this. Room with a balcony and view was also an upside. Breakfast could have been a little more interesting and perhaps of a slightly higher quality for the cost of the room.
On arrival at the hotel we checked in immediately and were personally shown to our rooms and advised where to park the car.Our rooms were very spacious and bright.The location was breath taking and just perfect for our needs.To wake up and see the ski slopes and chair lifts was amazing.Also to be right in the centre of the village was fantastic.There was plenty to see and do.The food in the hotel restaurant was also excellent with many choices and plenty of everything.The rooms were so warm, one of my main concerns was whether we would be warm enough and there was always very hot water all through the day.I have stayed in ski resorts before when everyone returns from the slopes there is no hot water for a time.I shall definitely recommend. No we had the perfect stay.Thank you.
Made to feel welcome, staff were well trained and informative. Nothing was too much trouble.
It was our first visit to Sierra Nevada ski-resort.It was positive experience,surely we will return ...
easy access to slopes and shops
Location was great for sierra nevada Meant to be buffet evening meal but hotel put on menu instead which was very poor with 2 starters both fish, 2 mains 1 fish not what you expect from 3* hotel. Asked to purchase ski lift passes from hotel to save time at resort but guy on reception said it takes 15 minutes to do so just get them there as there would be no ques, but when we got there we had to que for over 2 hours which was very annoying when you have 2 children with you, so his laziness ruined our morning.
The staff were extremely friendly and helpful. As a hotel in the mountains it was kept very well heated. Th room was very basic for a three star hotel. There were no rug or carpet on the floor. Bath room was small and had no hairdryer and would have been very small and awkward for a larger sized person.
Only 10 minutes from Sierra Nevada and is half the price.
Value for money when skiing in Sierra Nevada. Well kept road when snowing. We had (a rental )car and there is good parking space for free.Small gym. Close to Sierra nevada and Granada . Beds OK. Had to change room a couple of times due to problems with the bathrooms, though. Some of the staff were very kind and helpful but there were also a few people who acted far from serviceoriented and who were almost rude. The breakfast is poor. I would tell people that the hotel is Ok but also inform aboiut the drawbacks. The hotel is inefficially soundproof
Close to Ski resort - staff were very pleasant. Only worth what I paid (which was half price)... Many more nicer hotels around, it was very tatty and worn, internet was essential to me but not working and wasn't repaired during the stay.
lovely hot water for showering. terrible breakfast, drink machine needs filter changing and extra cost for using sauna. waiting a long time for someone to attend the bar and lack of t.v. channels.
Cleanliness,restaurant staff very helpful and pleasant Receptionist kind but a smile would have been very welcoming.One of our party was slightly disabled and both ladies in the party found the toilet was squashed in and not easily accessible.Choice of dinner menu was very limited particularly for starters.
Great View. Knowledgeable staff, good breakfast. Very small bathrooms.
Good dinner buffet. Good Location. Free internet wireless
Very helpful staff Damp smell in the room and no ventilation in the bathroom
Breakfast was good. For the pice paid (124 euros/night) the value of the room was quite poor, the quality of the facilities was poor and the beds were quite uncomfortable. I would have paid for this about 60 euros instead as a fair price for what I got.
No good points No lift in hostal,to hot in hostal,noisey and when booking on web page thought it was a hotel.
Location only Very scruffy and rundown. The room was a dormitory with 4 beds reminiscent of my military days. The beds were very short and our ankles hung over the end. It was the most expensive sruffy hostal we have ever stayed and half the price would have been too much. I am an ex Fire Officer and the fire safety is horendous, Extinguishers were missing, fire doors did not have self closers and our room was in a very long dead end with one way out but no fire separation. We would have gone elsewhere but it was Easter and the skiing was superb. I have often stayed in this resort and it is very expensive compared to the rest of Europe for skiing so we new we would have to pay over the odds but this place is a disgrace and a fire trap.
Good buffet breakfast selection, room was cleaned regularly, rooms were warm and heating was adjustable. No lift, 3rd floor with cases was challenging. Mens toilet in reception had no seat. Price seemed pretty strong for 2*.
The room is very spacious. No parking but street parking is available
Reasonably priced (youth hostel type) hotel considering it's in the ski village. Very basic accomodation which is need of some TLC.
The location was fantastic and the host and hostess could not have been more accommodating to our family of mom,dad, 5 kids (1,5,11,14,15) and grandmother Directions were a bit vague and the English translation not very clear. But it was well worth the difficulty. We thoroughly enjoyed it.
Very close to the ski lifts. Ideally set out for self-catering. Not too cramped for a couple to 3 people.
The location in the Sierra Nevada ski village is perfect. Apartment is a bit run down (floor, blankets, bathroom). No soap to wash anything. TV does not work. It is also very noisy; there is no staff around, so some guests are just too loud at all hours.
Location of hotel Room had no kettle or tv. Kitchen appliances and crockery were dirty and had to be washed before use. Bedroom furniture was broken and in poor repair.
convient to ski lifts apartment clean but basic is an understatement and no one on reception when we arrived another resident had to let us in contact telephone number inside the building when they did arrive they were stinking of alcohol all of it