Cons: "My backpack zipper got caught in another passenger luggage in the over head holdall. The crew member tried to separate it while the owner of the other bag complained about me like I’d done it rather than it being the bags moving themselves during the flight. The flight attendant ripped my bag zipper in order to separate the bags. The other passengers bag was not damaged. He tried to fix it but dropped the zip and then pretended it was okay putting it back in the holdall. Kind of unhappy that my new back pack was damaged"
Pros: "You messed me up since. Am still in Atlanta Have canceled your tickets. Would have been in Nigeria now. Even with your rescheduling for tomorrow, i was told i have to quarantine for 3 days in London where i don't know anyone. Just refund my money. Thanks"
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "I'm still at Heathrow 12 hours later. I never made it to Oslo."
Cons: "No luggage and you had 4 hours! And 20 min late. Not good"
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "Direct flight. Crew was good. I got home alive."
Cons: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."
Pros: "Crew was very polite & friendly. Chicken & bacon sandwich was tasty, good amount of mayo!"
Cons: "A bit chaotic boarding in Mykonos... not BA’s fault! Bathroom was a bit smelly."
Pros: "Not amazing...rather lack of attention."
Cons: "It was 20 of us in the cabin. Better attention? More alcohol?"
Pros: "the crew was attentive."
Cons: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
The food service was limited and not good. For a seven hour flight they could do better.
I love to be able to connect my own devices to the entertainment system. It works great!
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "Boarding process was smooth"
Cons: "Allowed people to deplane while waiting. Sitting on a plane during a two + hour delay is the stupidest thing ever."
Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Cons: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting."
Pros: "Crew was nice"
Cons: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Pros: "Great customer service"
Cons: "The seats are really small. Even for people not considered tall."
Cons: "Business area crew needs to better service from Bogota to san salvador."
Pros: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Cons: "Vueling/Iberia lost my luggage."
Pros: "The crew was nice."
Cons: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
We were very lucky and got a complementary upgrade somehow because the crew needed our seats.
Pros: "The inflight crew was very nice"
Cons: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Cons: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Pros: "The price was cheap"
Cons: "Barcelona airport was a mess. They lost my bag with half of the plane bags and they didn’t even update the bag status online or call me when it arrived"
Pros: "Vueling is a high quality airline. Much better than Ryanair"
Cons: "The club sandwich was rather disgusting"
Cons: "Check in was not available and had to fly standby despite having reservation."
Cons: "Make sure you have a ticket with a selected seat or else they will not let you board, they overbook flights very often!"
Cons: "I missed the flight and was not allowed to board even though there was time"
Pros: "Crew was friendly, plane clean"
Cons: "Boarding process was very slow. Paid for a sea in advance. I was assigned a seat in row 7, put in group 3. No overhead space for my small carryon."