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The staff are very professional and friendly.
Easy of booking and friendly staff Had to ask for tea making items and equipment
Nice to have microwave in my room. House staff very helpful. Bed was hard, pillow flat. Food at the conference I attended at the hotel was terrible.
Friendly front-counter staff and cleanliness Rude housekeeping staff
The Friendly and efficent service from the staff was great and I will definatlely be staying again on my next trip to Melbourne
price of room beds are uncomfortable, extremely!
Expensive internet access that ran out in 24 hours and I did not down load anything total rip off. Why so many cockroaches Expensive internet access that ran out in 24 hours and I did not down load anything total rip off. Room full of cockroaches
breakfast at Chill Restaurant inadequate vent. No windows that can be opened to let in fresh air. Seems like the previous guest smoked in the room.
nothing it was a night mare rude staff no english bar a few.the gym was shit house.the lifts suck they sunk.
Nothing Crappy room, dirty, old, super noisy, smelly, wouldn't pay $20 if I knew...
it was lovely easy to get to we needed to keep on to reception to get our room serviced, it took 3 days befor we got any fresh towels
Closeness to airport with ability to leave vehicle.
Close from the airport. Free shuttle from and to the airport every half hour. Buffet dinning inside. Pool isn't really pretty. Looks old
Location near airport The door security latch was ripped off so room insecure. Other guests made excessive noise to 12 pm with no action from management. Other guests rose at 3:30 (several not just one) and made excessive noise with no action from management.
Shuttle bus arrived at the airport very quickly after I made a phone call. The room was very clean and beautiful. Big enough. When I get into the room, the window had left open.
The shuttlebus service is easy to organize. We like the buffet very much when we arrive, are tired and hungry.
i found that the location was convenient,it has a nice bar and games room for a nice relaxing drink after a days full of shopping and the resteraunt has a great buffet wich i found to be value for money.
The Staff was friendly and professional. It was also a great location close to the airport. There was only 1 washer and 1 dryer. 3 or 4 of each would be better, especially with the size of hotel.
All the staff were lovely. And they let you use the fitness room early in the morning! (The shuttle from the airport was also about 3 minutes in duration, and they came very promptly once one finds the courtesy phone in the international airport arrivals areas.) It's a wee bit pricey for the quality of the room, but the staff made it an enjoyable place to stay between flights with a beer in the evening and the gym in the morning.
The hotel is in a good position, and ideal for air travel. Facilities re bar snacks, sufficient for us. Car parking, a big reason for staying there. No
friendly staff. buffet meal cooked to perfection and free pick up and take back to airport transfers
Good Client laying in hallway outside my room trying to get service on his computer
The bed was huge, everything was really new. The breakfast was pretty standard for $25, could be more options.
Room was clean and modern and value for money Insufficient front desk staff meant long delays checking in and out. No concierge staff so had to wait for the busy front desk staff to call a taxi. Hotel is handy to airport but too far from city - taxi was $50+ each way to go into the city.
Closeness to the airport
the bed is really comfortable and the bathroom is great.
It's only a five minute drive to the airport which was great as we arrived late at night. Shuttle service is great This is a new hotel so as you can imagine everything is pretty tip top!!! 50 bucks taxi ride to the city...and there is nothing else around the area. Shuttle service should be FREE...other hotel in the area offers free shuttle service...we got free shuttle service to St.Kilda from airport so to charge $6 per person is a bit rich!!!
The hotel was good compared with price. I will stay there next time as the hotel is near to the airport.
Quality of room. Car Parking. Very good desk staff.
The rooms were exellent, the beds very comfortable and the room cleaning was also very good. For international travelers that arrive early looking for a bed be aware that there is an early checkin fee of AU$60. There is commercial parking behind the hotel is at AU $15 a night.
was very happy +++
The food is very expensive and our experience at eating at the hotel for dinner was not good. Five of us had dinner there and not one of us was happy with the meal, we could not tell the staff as our plates were never cleared before we left.
Very happy with the view I complained thet there was a lot of noise coming from above apartment it was attended to but it happended again the next night, i was not impressed and did not get good sleep for 2 nights
Clean Good restaurants/ Swiming pool/ PPlay area/ Huge parking & other facilities. Location could be better. Away from Water line/ Public transports/ Restaurants/ Shoppings & cbd. Window view from room was obstructed by its own walls.
pool was great and the room was anice set up/ design Half the staff couldn't speak/understand english, rooms were never fully clean - always missing toilet paper/ beds not done/ clean tea towel/ dishwash liquid etc. bus arranged to take us to melb cup never arrived.
Very large room and clean. Only stayed for one night, the restaurant food is excellent altough a bit pricey (anyway for european!) as it is in Australia.
The staff was extremely helpful, amazing, and made my stay incredible
Cleanliness and renovated facilities - Reception could be better. I think at least there should be someone to offer helping with the baggage or taking the car to parking. Also I think the definition of a 2 bedroom apartment is a bit deceptive. Given that on your list of room you offer twin and 2 bed rooms, one would imagine that 2 bedroom apartment is really 2 separate bedrooms (that is what happened for me)
Good facilities such as free Parking lot and beautiful inner designs.
It was clean, comfortable & had great views from our room & kitchen facilities were in the apartment if you wanted them, but we ate at JD's in the adjoining part of the hotel & the food was good. Our trip was mainly for shopping & sight seeing around Melbourne, & while we enjoyed our stay, the hotel was quite a distance from the CBD. It's also a 15 min walk to Preston market which we would've missed if stayed in the city. Taxis cost on average $25 one way & the train station was just under 10 mins walk & took around 30 mins to get into CBD. I recommend the burgundy & cream trams for a free sight seeing tour of the city as it gives you a commentary as you pass each of the sights & is a great way to get around quickly. The only down side to our stay was that our apartment was floor to ceiling glass & as the weather wasn't good, our room was cold & the heater didn't work. But housekeeping gave us 2 heaters to plug in within an hour of asking & we left them on all the time to keep the room at a good temperature.
Cooking facilities in room is comprehensive. Nice spacious setting Bed is too soft for me. Could not sleep well
Breakfast was included in the room rate and the buffet breakfast was first class. Lack of undercover, secure parking could be a problem although I did not experience any problems.
A good setting, with close proximity to the airport and good facilities, including flexible ( free ) transfer to/ from the airport. Very friendly and efficient staff. No
very nice room.
Rooms are clear Hard to find the hotel
Friendliness and helpful staff. Easy in and out. Close to airport but with local places to eat.
Close to airport and free shuttle The cost was a bit high
I liked free transfers to airport and the spa bath. Breakfast was good value.
You know what you get with BW Hotels. The accomodation is standard and. I did like Free Wi Fi although it is limited usage - fair enough. Reastuarant on site was really handy and the food was good. Well I didn't know the Free wifi was limited usage at a time.
Convenient courtesy shuttle, helpful & obliging staff, good location Thin walls - noise from next rooms.
the motel room was clean and comfortable staff were very pleasant and willing to assist with any of our needs we moved accommadation on the second night due to the noise level of the guests in the next room we went to reception and put in a complaint which was dealt with promptly but to no avail so we moved on and recieved a refund without any hassels
I found the motel very convenient for my overnight stay. I really don't know about your facilities or the district as my purpose was to have a sleep and catch an early flight next morning. No complaints
Clean. It was good they had a restaurant there since there was nothing in vicinity to walk to easily. Restaurant was good but a little on the expensive side. Shuttle service was good. Quite a ways from airport to be called an "Airport Hotel". Not much around there to get to by walking.
Friendly reception. Shuttle was convenient. Accommodation very basic for the price. The bathroom needed attention, eg., painting and mould in shower.
they even left a pair of stinky socks on the floor , can not believe that , and the duty manager who dealt with this issues was not professional and make me feel sick of it . the room is stinky .
everything so good when i live in this hotel, feel like at home.
The staff. Hotel Employee at the front desk was lovely. The gym also. Bedding.
the hotel is clean and comportable. and the staffs are very kind.
It was clean. This was no where near a 4 star hotel. This is a Quality Inn - like Clarion, not like a Hyatt. This was a perfectly good, clean, 2-star hotel. However, I places a bid for a four star hotel.
everything was perfect & free wifi in the room nothing
Couteous staff, pleasant surroundings. 1st night was very disruptive due to some young hooligans across the hallway slamming doors into the early hours of the morning. Thankfully the staff relocated me to another room.
the bathroom and toilet were next to my room the smell of cigarettes in the room
the secure parking and building security no plates or cutlery. no plug for the sink, or dishcloth or detergent.
Friendly and helpful staff. Off street parking. Close to Melbourne CBD Neighbour not the best, but we were constantly on the move and only at the hotel to sleep. It is an old hotel with paper thin walls and en suites built under stairs which meant I had to stoop to put on my make-up and dry my hair. Having said all this - - still value for money.
The Bar at the restaurant and the staff were very friendly
Very clean, good for internet and close to restaurants and shops.
Was easy to catcah transport and cheap for one night stay. My name was on the booking sheet and my friend was let into the room without confirming with me that she was staying with me. I felt this was extremly appauling and should not have occured, i should have been checked with before they let them check in. What if i didn't have those people staying with me?? Also the room was dirty, the microwave was dirty, the floor had food on it (food we had not eaten and it was there when we walked in) it was under the little table near tv. Generally cleaning standards were low.
The staff were very helpful. The facility was nice from the outside but very tired inside. There were ants in my bed, and no soap in the bathroom. If we had known it was more for backpackers we would not have stayed. The picture on the web is misleading.
The friendly welcome we received on arrival
The convience of having the trams at your door step. Not having bed lamps and curtains needed to be repaired and maybe new pillows.
No dooner or similar instead of running the heater all night.
Pleasant, friendly staff who were happy to assist; clean, modern, well maintained room. Easy to find location.
Very helpful and efficient staff. Location near the airport.
The bed linen was crisp and clean and the pillows at the hotel were better than the ones we have at home - excellent!!!!! The room was also very quiet with no traffic noise. Plenty of tea, coffee and milk sachets - it was a pleasure to be able to relax with a cuppa after a long drive from Sydney. If the staff treat every visitor like we were treated, they should never have a dissatisfied customer. - Good Luck in the future.
The motels is at a convient location, close to most amenities and infrastructure. Ideal business sales stop as it is close to many businesses dotted in an arc around the Western Ring Road As expected for its listing rating
Hotel was not near airport as I expected when I searched your site for "Melbourne Airport." There is a Formule 1 right at the airport which I thought was what I was booking. This one was a $25 cab ride away each way, resulting in $50 extra expense. Front desk closed in morning, no one to check us out or call taxi nor even any notice of local cab company phone numbers. Strange people hanging around wanted our key to use the room!
I found a power point The smell of bleach and toilet and shower reminded me i was in an aeroplane