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Strong smell of drains in the public area, repairs were on going.
Room Service was disappointing - slow service, food was not as listed and expensive for the quality.
The cleanliness of the room and the general warmth and comfort of the hotel The cooked breakfast was very disappointing. It was very oily and tasted like it had all been cooked in the same pan!! It sounded far nicer on the menu than it actually was.
Very comfortable hotel to stay at.
location, food, service
Very helpful staff, who were more than eager to please
Very good hotel with welcoming staff. A long walk to the room. The room was quite cold but a heater was provided on request.
Diner was not acceptable at the price very poor.
When we arrived the room given to us had no heating working, the front desk were very helpful and moved us to another room. However this also had no heating but again we were pleased the way it was handled by staff, an electric heater was installed. These things happen but it was the way it was put right that impressed us.
Asked staff 3 things about my stay was told would get back to me never did, bar staff kept disapering from bar to serve food had to waite for them to return, would not sell coffe late at night if bar busy but could get coffe after most guest gone to bed.
Great Time, Staff very attentive None
Good Food Not near a town for off site food etc
The hotel provides only three disabled parking spaces - and fails to'police' those.
Staff courteous friendly, hotel had nice layout, and quiet. On arrival, I stepped on a large piece of discarded chewing gum at the entrance to the hotel. The heel of my shoe took the brunt. The staff gave me a bucket of ice and a knife (brought to my room) for me to try to get it off. The gum had stuck into the grooves of the sides my heel. I could not get it off. On checking out, I once again stepped on chewing gum when leaving the hotel. This time I could not get it off the sole of my shoe, I found that my shoe was sticking to my pedals on the car. Subsequently I now need to have my shoes reheeled at the cobblers as I cannot get the chewing gum off. A disgusting experience. They really should check the entrance for cleanliness.
The welcome on arrival, the comfort and appointment of the room including the bathroom and the splendid breakfast. The slowness of th computer at check out and the misinformation regarding my bill for drinks and snack in the bar; the mistake was eventually fixed and there was no dispute but the cashier was very slow to cope with this minor irregularity.
Disability access excellent. Friendly and attentive staff. Speeed of checkout excellent. Wedding party guests included yopung children running around the bar area. Perhaps better segregation of noisy guests or a quiet resident guest area.
small but well equipped room Plastic backed mattress cover
Friendly and helpful staff. Clean comfortable rooms. Excellent facilities. Evening meal was delicious. None to note
it was a beautiful room, so comfortable, and the food was of the highest standard, such a fantastic choice of well cooked, tasty breakfast food Nothing at all. it had everything we wanted in a hotel
Excellent quality of food.
A very pleasant stay - very friendly staff in reception and The Walled Garden restaurant. Ideal for a trip to Blackpool without staying in the town. Well placed on the A6 and a couple of miles from the M55 and M6 - but it was not noisy. Bedroom was very warm
friendly efficient staff with great food very comfortable lounge for pre dinner drinks
the bed in my room ................fantastic...........most restfull.........l want one at home reception area was a let down only one client at a time seen to reception desk was low down and we had to wait while guest sorted out trivial matters for 20 mins whilst we just wanted to book in more reception staff needed
service good - location good - food outlets and ambience good. rooms too hot for the time of the year.
Service, food, swimming pool & helpful staff. Being placed in a 'garden room' at the perimeter of the car park. Would much rather have been in the main hotel.
Friendliness of staff, quality of food, a hassle free experience. Do not like foam pillows, would have preferred a choice i.e. feather or down.
Comfortable rooms, excellent food and efficient and friendly staff made for a very pleasurable stay.
Clean room, very friendly staff, convenient location and room facilities - ironing board and iron, mini bar etc... were very good. Food and drink options seemed to end early, 2130, so a late meal, which would have been useful for my situation, was a non starter - however bar staff were friendly.
The breakfast and breakfast staff were excellent. The bathroom was a god size. having a blind on the window was also a good idea. The adjoining restaurant looked like it had closed down from the exterior. I couldn't get 3 of four of the room lights to work. It feels like its lost its soul and would be better at half of its size.
Third time I have stayed here. Comfortable and spacious room. Good bar food.
The hotel is set in parkland and is very quiet. The decor is most attractive and the service excellent. Staff are polite and helpful. The room and bathroom were spotless and extremely comfortable. N/A
The room was modern and very comfortable. A request to turn down the heat in the room was ignored. There are no controls in the room itself. Also a request for a very early continental breakfast to the room (6.00am) was forgoten and the person had to leave without breakfast.
Excellent food thank you!
I was surprised at the luxury of the newly refurbished room. The room was spacious and the bathroom had a seperate shower cubicle. I wasn't too impressed with the portable beds hanging out of a cupboard on one of the landings. The decor of the old part of the building needs attention now to fall in line with the recent building work.
beautiful place very plush heating not good, hot water only warm
Extremely pleasant reception and waiting staff. Large room, comfy bed and made to feel very welcome. Excellent breakfasts
Facilities were good. Service excellent and the room good. Only down side was a poor internet connection.
Quiet and very comfortable Nothing
It was grubby - the room was stuffy and stale, and none of the windows could be opened. The tv didn't work. After asking twice a fan was brought - it was broken. Then another fan was brought. My breakfast was good but my dinner was indifferent and over priced. The loin of lamb was tough - hardly any vegetables. Nouvelle cuisine is so passe. The assiette of desserts was fun, but chocolate dessert in a shot glass caouldn't be eaten with a pudding spoon - even a teaspoon which I had to ask for didn't fit the glass, and the brandy snap was like concrete.
i liked the fact i didn't have to ask for any more milks or for decaf as qalready in room and in abundance, I found the shower really good power and heat, mattress one of the most comfortable this year in any hotel I've stayed in charged for wi fi, no shelter for smokers outside
Our overnight stay was very pleasant with a very clean room, helpful staff and delicious breakfast. Quite difficult to find in the country lanes. (Sat Nav would help I suppose)
Staff were very attentive Initially difficult to find
despite having to settle for a room without a fourposter bed, it was a nice place to stay, good breakfast. Room not very big and not a great view!
Comfortable room and bed, good food in evening. Pleasant staff and good location for our business visit. Good value for money on the whole. Disappointing breakfast - chef late on first day, very mediocre scrambled eggs on second! Grouting in the bathroom floor needs some attention, before the tiles start to fall out!
Location good. Service good. The hotel is in desperate need of a professional makeover. The decor is currently very shoddy.
The quietness, the surroundings, the comfortable bar, the ample breakfast and the reasonable price of the a la carte and bar menu
Clean and tidy Bed rock solid (I know this is personal preference) but very uncomfortable. Bathroom freezing cold, to the point where we left without having a shower, waited til we got home. Room also badly sound proofed, could hear everything outside in the corridor.
Very good value Pepper sauce on steak, scented
size of room no
The location was great, it was warm and comfortable. The breakfast was tasty and there was loads of food. One evening when we got back to the hotel, one of the rooms had not been made up - when we phoned and asked why, we were informed that our son had left a shirt on the bed and they were not allowed to touch personal belongings. I agree and understand from a security point of view but how about informing the guest about this rule. My point being that if we had left articles on the beds - the room would not have been made up
It was close to our Daughters Halls of Residence & also to the City Centre Bed too soft but this is just my personal preferance
proximity to university. Comfort of room Difficulty parking
Very central to Preston and close to the place I was working. Very clean and modern with good selection of food available in the restaurant. Late food (pizza) also available after 22:00. Radiator in my room needed bleeding and consequently only got warm half way up. Staff did not advise me that I needed to enter my car registration into a key pad on the recption desk as well as entering it in the hotel registration form - still waiting to see if I get a parking ticket.
The location of the hotel is great location in the center of Preston. The staff are friendly and the hotel is clean. The restaurant menu has some good choices for guests. - I think there should be some enhancements such as adding a small refrigerator in each room. - I stayed in the this hotel three times in the last four months , the breakfast is the same , it would be better to change the breakfast once a while such as adding some new items ( salmon , salads cheeses etc.)
Clean, presentable and well appointed room and facilities, with good, wholesome food, and pleasant, friendly and efficient service, all reasonably priced and with a conventiently central location for the City Centre and the University. Unable to find space in Hotel car park on one of the evenings during my stay - but was informed that this is a rare event and that parking in nearby Ladywell Street was safe.
Perfect place and services. Make available a wider variety of dishes to give customers greater choice of food.
Lovely rooms, friendly service and excellent food!!
Well trained, motivated staff. Specification of room good. Mattress was very, very soft almost to the point of being uncomfortable.
Overall excellent all round except...... A party was in progress in a room beneath our room and my son had to phone reception and ask that the noise be kept to a reasonable level. The party was in progress until the early hours and for a time the noise abated but then resumed again.
Breakfast Lack of information from staff eg. We weren't told that we had to turn our own radiator on to heat the bedroom. No information where to go for breakfast.
Internet should be wireless and free
Convience to shops .Very helpful and friendly staff, good choice of food ,clean and tidy rooms!
Handy for the Guildhall and centre
Kindness of the staff. Good location. Cleaness of the room. Price. Breakfast could be a little improoved. Parking a bit small.
The receptionist was very welcoming and friendly
Hotel was welcoming, clean and friendly. Lovely room and very good position in town. None
Nice clean room and nice price,
Leaving was the best part of my stay - I will be making an official complaint against Holiday Inn Nowhere to park on the premises, having to pay for a multi storey carpark away from the hotel, waiting 2 1/2 hours to go to my room, being given a Single bed for 2 people, being told no other room available, being given another room that was occupied and the waking/frightening of the tennant at 1.30am as I tried to use the room key - disgusting - being charged full payment, then having a night payment taken away presuming I would complain and when I waited to see what they would do next, they finally reinstated full payment - so even my bank account was intruded by holiday inn - I am appalled!!!! I booked this 3-4 months in advance for a birthday present 2 day vacation, away from work at the Council...RUINED & stressed instead!
Friendly helpful receptionist, generally good breakfast with friendly staff, comfortable room stewed tea at breakfast, hard fried eggs, stale pastries
friendly, polite, entertainment, clean comfortable rooms
The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
The price The best was extremely hard!
The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
excellent amenities and good food beds not very comfortable
Cosy & excellent value on special promotions. None
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
not to busy and in a good spot
It was very central for our trip and visitation of friends also it was on the main traffic line ie bus's. Also a very well mannered staff run hotel. Nothing as it was perfect for our stay
Nothing Scruffy, Run down, TV Had no signal, Buzzing noise all night, in need of a serious refurb, smelt damp, no double glazing, noisy road traffic and drafty. I itched all weekend following my stay. Breakfast was not good. All reception rooms were locked. No reception, Bar or lounge area available. I have no idea how it has 3 stars
Good rooms good behavior of the staff Inadequate facilities poor cleanliness
friendly reception and accomodating time table no second choice of fruit juice at breakfast
On arrival, reception closed. Lady who eventually arrived could not find any record of my name. Room v small and badly in need of decoration. Lounge closed in the evening. Only cooked breakfast available - only orange juice (no other juice), No breakfast fruit. Very outdated. Everything
1.- client needs understanding of the staff 2.- an excellent genuine british breakfast Comming from a eastern country , i can't use my electric appliances : phone charger , PC , hairdryer .Am adaptor for the power supply is wellcomed .
The owner was very kind. The room was very cheap and quiet. The staircase was narrow and the room was small.
Staff friendly, hotel homely The heating in the hotel-it was freezing all night
The things I liked about the Hotel was the friendliness and helpfulness of the staff by contacting me to see what time we would be arriving and advising us of the local restraunt and drinking establishments
Good breakfast. Pleasant staff Shower dirty especially grouting - whole thing needed replacing. Mirror light didnt work. Stair carpet needed a good thorough cleaning.
the staff were very helpful and friendly
Good value for money Good breakfast
The willingness to ensure that we had every comfort - even upgrading without further charge
Friendly, clean, good breakfast and good location Bathroom could do with updating / modernising
Very good cereal plus cooked breakfast. Failed to tidy room during day or make bed.
A very affordable hotel with breakfast included. Friendly staff, both on the phone before arrival and during my stay. As reflected in the low price, the hotel is in need of redecorating. The shower pressure was poor.
The positioning of Hotel - The friendly staff - the prompt & tasty breafast - granted permission to leave carin hotel car park whilst business in Preston was concluded. Room 9 = Lack of detailed attention to cleanliness of room = Cobwebs Room 6 = Extremely Dusty
Very friendly staff Bed room tastefully decorated with everything you would need Easy to find and good parking Bed very soft with roll together problem. Bathroon a little tied, shower a waste of time hardly any water comes out.
The welcome and friendliness of staff
Clean and attractive room No food
the landlady was nice, the facilities in the room was ok that they restaure rooms saturday evening, breakfast choice poor, price too high
Quiet surroundings, comfortable bed, choice of bath and shower. Good supply of instant drink sachets and decent size tea cups. Quite small room - rather compact size. Chairs for working, not relaxing.
Quite high quality for a UK Hotel and a lovely breaakfast, I would stay there again.
Excellent breakfast. Free Wifi. We were not really warm enough in our room although the heating was turned on. The tv did not work. We had to go out for dinner as there was a private function in the dining room.
clean, friendly staff rooms a bit noisy, heating cut off c10.30 and room became v cold
Excellent location for visiting our family. Staff very friendly and helpful. Plumbing rather noisy. Other guest had shower at 4am which woke us. Shower was situated in a room behind our bed. Water ran for 30 mins!.
Staff were friendly and helpful
The welcome to the hotel was lovely, after a long journey it was fresh and clean and a lovely shower with freah clean towels were waiting for the family. The staff were very friendly and exstremley helpful as my sons have multiple food allergies and the staff made sure they could have a healthy and ample food available. The restraunt was clean and the breakfast was very good, over all we were very plesed with our stay and we would use this Hotel again, thank you to all the staff who made our stay comfortable.
Better than expected, plenty of parking spaces, very comfortable bed, clean bathroom and modern, had everything we needed. The breakfeast was fab. Very difficult to find even though we had a satnav, it could not pin- point the location. a number to the address would help!
the staff were all very helpful and clearly enjoy their jobs and have good customer service beliefs; the meals were very good and the room (bed especially) was very comfortable.
Good pub and restaurant alongside
Breakfast and clean spacious room
Reception extremely pleasant and helpful Room very comfortable We avoided breakfast as we felt it was over priced on top of room cost
The receptionist and the waitress at our evening meal were very friendly and helpful A very poor choice of jams/marmalades at breakfast - the only choices were honey and marmite!