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|Distance to city center||3.6 mi|
|Distance to airport||9.7 mi|
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The food was excellent. Buffet was delicious and they daily made changes to the menu to keep it from getting boring. The restaurants were also delicious. Drinks were top shelf and excellent. The service was glorious. Mexico and sensatori really knows how to make you feel truly welcomed.
The room service food was awful and they took 3 days to pick up our room service dishes from the floor in front of our room. The room had no working safe or lock.
The resort has a lovely village relaxed feel. Spacious, a great range of facilities, pools, bars, beaches and restaurants, and with staff who were really friendly attentive and welcoming. Super quiet at night. We were there with a baby and the staff were wonderful with her.
There wasn’t anything I didn’t like. Loved it.
Quality of food could have been better
Staff pushed Alcohol to much. Also an employee came to my room the evening before we were leaving offering us a bottle of Rum. What was I going to do with it then? I could not take it on the plane. Made no sense. We did not like the Italian dinner. Service at all the dinners was way too slow. The little kids were restless.
Upon arrival I was told resort was oversold and we would have to stay at another resort. I told the manager that we were there for a wedding with 40 other guests and had booked our reservation back in November 2018 and insisted that we get a room. We had confirmation of our reservation but manager insisted that he could not give us a room. After arguing for over 45 minutes another manager talked with us and said they would try to find us a room. After another 3 hours we were told that they had a room for us. Having to fight to get a room and having confirmation for our stay should not have taken place at all. Everyone that checked in after us did not experience what we had to go through. Next the beach was not usable. The resort beach had seaweed as far out as you could see and the water looked like sewerage. Then to top of the stay I would not rank the quality of the food very high far from being gourmet as advertised. The whole experience was not very enjoyable and I would rank this resort as one of the worst resorts I have ever stayed at.
This Puerto Morelos property is on the beach, 0.7 mi (1.2 km) from Petempich Bay, and within 9 mi (15 km) of Ojo de Agua Beach and Sanctuary of Hope and Time Capsule. Dr. Alfredo Barrera Marin Botanical Garden and Puerto Morelos Reef are also within 9 mi (15 km).
based on 707 reviews
Things to Know
- Spacious rooms
- Pleasant hotel grounds
- Recreation staff is nice
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Azul Sensatori Hotel By Karisma
Where is Azul Sensatori Hotel By Karisma located?
Azul Sensatori Hotel By Karisma is located at Carretera Cancun Puerto Morelos Km 27.5, 3.6 miles from the center of Puerto Morelos. Arrecife de Puerto Morelos National Park is the closest landmark to Azul Sensatori Hotel By Karisma.
When is check-in time and check-out time at Azul Sensatori Hotel By Karisma?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Azul Sensatori Hotel By Karisma.
Does Azul Sensatori Hotel By Karisma offer free Wi-Fi?
Yes, Azul Sensatori Hotel By Karisma offers free Wi-Fi.
Does Azul Sensatori Hotel By Karisma offer free parking?
Yes, Azul Sensatori Hotel By Karisma offers free parking.
Does Azul Sensatori Hotel By Karisma offer free airport shuttle service?
No, Azul Sensatori Hotel By Karisma does not offer free airport shuttle service.
How far is Azul Sensatori Hotel By Karisma from the airport?
Azul Sensatori Hotel By Karisma is 9.7 miles from Cancun. Azul Sensatori Hotel By Karisma is 26.7 miles from Cozumel.
Can you bring pets to Azul Sensatori Hotel By Karisma?
No, pets are not allowed at Azul Sensatori Hotel By Karisma.
Does Azul Sensatori Hotel By Karisma have a pool?
Yes, Azul Sensatori Hotel By Karisma has a pool onsite.
Reviews about Azul Sensatori Hotel By Karisma
Most Popular Landmarks
- Arrecife de Puerto Morelos National Park 2.2 mi
- Crococun Zoo 2.2 mi
- Puerto Morelos Lighthouse 3.6 mi
- Puerto Morelos Town Square 3.6 mi
- Dr. Alfredo Barrera Marin Botanical Garden 4.6 mi
- Bonanza Ranch 9.2 mi