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The place is beautiful, the weather was great even if it did rain some afternoons or nights. The bed was fantastic and I got a room with a jacuzzi, used the bath not the jacuzzi. Toiletries were good. Big, comfy towels. People, in general, were really nice. Never had a problem with getting a shadow at the pool or a place, and yes some people will reserve places with towels - there was even a fight once. I never did reserve a place with a towel, its just not good manners. I simply was there before midday. The beach had a steep incline (probably the time of year and the sea tides). Clean, nice sand. Plenty of buffets and a la carte restaurants to choose from. Overall it was good for what we went for, some sun and relaxation and spending time with my parents.
I understand they have to cater to all nationalities, but the food was quite bland. The servers would take quite a while to come and see if you wanted a drink, some days it worked perfectly, most did not. Some chipped cups, some dirty glasses and no cuttlery at the tables some days Need to update the rooms, there were quite some issue with water infiltration on the wall from the bathroom to the room, and water on the sides of the tub when showering, so much so that the cleaning lady placed towels there. Pushy sellers all over the place. Inside the hotel was a disappointment, they would be where you go get the towels for the pool and on the corridors going anywhere around the hotel. I understand there being on the beach, but inside the hotel was annoying. Don't go to the Palladium Travel Club unless you want to spend 3 hours + and get rid of 60.000 grand USD. For my type of traveling it is not worth it. And they do lie promising if you just go you will have a VIP breakfast (it was much better at the buffet) and gifts (like beach bag, mamajuana, Palladium cap, t-shirt etc. We got an upset seller, because we did not close the deal and a beach bag with a t-shirt. So if you are not delivering, don't make promises.
The pool and pool bar v good access
The closest buffet restaurant Bebique closed in evening.
Our check in was supposed to be at 1:00 confirmed by email, but they wouldn’t accept to check us in before 3pm. they told us we can use the facilitoes while they keep our luggage, safe in the luggage room. We came back at 3 our luggage was in the middle of the lobby unattended, with all our valuables. Not the best way to start a vacation. All in all it was great except for employees constantly trying to oversell services .
The rooms are okay ! Nothing to complain about that. And the cleaner came in every day. They did good job.
The resort is too big for our liking and so you are missing out on lots of things. The Punta Cana Libby is a let down compared to the others. Also , check in was a nightmare. And what is that with all the selling. We are on a holiday! It made us very nervous. The food in the restaurants was awful to be honest. The buffers are okay! And the staff should smile a bit more. Not welcoming at all. I’m afraid we won’t be coming back to this resort!
It's like they don't want to help you
The wait staff
The customer service. I was looking to extend my star at Pumta Cana so we checked in to the Palladium after The Royalton. It was night and day. They couldn't find my reservation. I had to contact getaroom.com... Was put on hold for 1 hour and a half while they tried to contact the front desk. I tried to hand the phone to the manager he refused. It took me 3 hours to check in!!!!!!!!! I hated that no one stepped up to assist me. When going to Punta Cana you have to go to the Eoyaltin... Not this dump. The food was terrible, the room was dirty the bathroom made me feel dirtier. I hated it.
Nestled in the Caribbean Sea on the island of Punta Cana is Grand Palladium Punta Cana Resort and spa. It's amenities, direct access to pure white sandy beaches and luxury features provide travelers with a high-end vacation experience offers visitors a retreat experience all year long.
Rooms are adorned in furnishings and decorations reminiscent of the tropics. Open and airy rooms lead to private decks with seating and garden, ocean, and pool views. A sofa bed creates extra sleeping space and a large bath with Jacuzzi and shower are in every guest room. Coffee and tea facilities, minibar, and large flat screen television offer the comforts of home.
There are eight different restaurants at the resort offering their own unique cuisine from traditional Italian entrées to Mediterranean, Brazilian and Tex Mex cuisine. Buffet style dining gives guests a chance to try every type of cuisine imaginable. Several indoor bars and beach bars are sprinkled throughout the property and serve handcrafted cocktails, craft beers and a selection of wine.
Relax at the spa and relish in massages and aromatherapy treatment, an abundance of outdoor activities including snorkeling, scuba diving, and daily activities. Dance the night away at the Disco or play a round of tennis with friends. Delight in a handcrafted cocktail while lounging poolside and take a stroll to the beach. Guests can enjoy crystal clear water and beautiful views. For luxury accommodation, majestic views, and gorgeous tropics book a stay at Grand Palladium Punta Cana Resort and spa.
based on 7,513 reviews
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