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Other than the beautiful view of the beach and the couples massage at the spa there wasn't really much that we liked about our stay at the royal suites
This hotel was by far the worst that either of us have EVER gone to. The food was absolutely disgusting other than at the Japanese restaurant and even that was mediocre. Try calling room service and you're lucky if they even answer the phone. We were promised so much and given so little.butler service? Our butler was Andre, he met us the first day we tipped him VERY WELL and we didn't see him for the rest of our stay. The language barrier is a struggle everywhere you go. Do NOT BOOK EXCURSIONS with men on the beach. We were promised a luxury catamaran to Catalina island with an all day BBQ and drinks. What we got, a broken down old fishing boat that was docked 80% of the day for scuba divers. Aside from that the sink leaked, power goes out, door is VERY EASY to break into from the patio, some items had gone missing from our room, and the extremely small casino will tell you they don't want to pay you your full winnings because it's too much. Needless to say we would never come back nor suggest this resort to anyone. In fact our 8 day trip was cut 3 days short due to a huge snow storm back home...thank goodness.
We loved the overall experience of the Resort. We had golf cart transportation all over the property and all the food and alcohol you could consume. Also for the guests of the Royal Suites we had access to top shelf liquor and swim up suites.
The things that we did struggle with was the taste of the food and we also felt like the Resort was catering to the American way of eating instead of giving us the foods of the Dominican Culture. I also will say that when is comes to the rooms they are in need of new furniture you can see the wear and tear on them.
"Located in Punta Cana, this beachfront property is connected to the convention center and within 3 mi (5 km) of Cortecito Beach and Palma Real Shopping Village. Macao Beach is 10.5 mi (17 km) away. "
based on 107 reviews
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