Occidental Caribe

The security staff are rude and unconsidered

Pros: Many of the staff were friendly for the value was good the beach is beautiful

Cons: I booked at 2:00pm when I arrived at 5:00pm The address to arrive to the hotel was complicated I had to pay a local guy that charged me $500 pesos to guide me I took a huge risk to get mug but my phone was dead and I was tire when I got there the front door staff didn't wha the to let me in because my name was not in the guest list my phone was dead the whole thing was a nightmare I put a formal complaint but nothing was done about it I will not risk to come back there with my children even though the servers are very friendly I thank Francis, Samuel and Armando for the good treatment