Homewood Suites by Hilton Ontario-Rancho Cucamonga

Guests have praised the breakfast at Homewood Suites, mentioning a variety of options and the ability to make your own waffles. However, a few guests have expressed disappointment with the limited main dishes and overcooked eggs.

Homewood Suites is pet-friendly, but some guests have mentioned not being informed about pet charges, leading to overcharges on their credit cards. It's advisable to confirm the pet charges at the front desk to avoid any issues.

The hotel's location is praised for its proximity to restaurants, shopping, and entertainment, as well as being just a few miles away from the Ontario airport. However, some guests have expressed concerns about the cleanliness and safety of the surroundings.

Guests have generally praised the cleanliness and friendly staff at Homewood Suites. However, some have mentioned encountering cleanliness issues in the rooms, such as dirty towels and unclean areas, while others have expressed dissatisfaction with the customer service, citing rude or unhelpful interactions at the front desk.

The hotel's rooms are described as spacious, clean, and comfortable, with guests appreciating the suite setup and kitchen areas. However, some guests have mentioned concerns about the quality of the beds, citing discomfort and the need for updates to the living room furniture. Additionally, there have been reports of cleanliness issues, such as dirty dishes and unclean areas.

Several guests enjoyed the spaciousness and convenience of the suites, especially for longer stays or when traveling with pets.

Some guests mentioned that rooms facing the parking lot or with nearby vending machines could be noisier, so consider requesting a room away from these areas for a quieter stay.

If traveling with pets, it's advisable to confirm the pet charges in advance to avoid any unexpected fees at check-out.

While some guests appreciated the breakfast variety, others were disappointed with the lack of hot breakfast options, so it's worth checking the current breakfast offerings before arrival.

A few guests noted cleanliness issues in the rooms, such as unclean dishes and trash upon arrival, so it's recommended to communicate any concerns with the staff promptly.

The hotel's proximity to various restaurants and shopping areas makes it convenient for dining and entertainment, providing plenty of options within walking distance.

Guests booking through third-party providers may encounter issues with Wi-Fi access, so it's advisable to clarify this with the hotel in advance if reliable internet is essential.

Some guests mentioned maintenance issues such as damaged walls, outdated furniture, and bathroom mold, so it's advisable to inspect the room upon arrival and report any concerns to the staff.

The availability of on-site laundry facilities was appreciated by guests, making it convenient for longer stays or for those traveling with families.

Several guests highlighted the friendly and accommodating nature of the staff, particularly Marlene at the front desk, indicating a positive guest-staff interaction.