Pick-up location | Rancho Cucamonga |
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Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Minivan, Premium, Standard, Standard SUV, Supplier choice |
Rental locations | 5 |
Popular agencies | Hertz, Avis, Budget |
Economy | $28/day |
Compact | $31/day |
Intermediate | $31/day |
Standard | $38/day |
Full-size | $35/day |
Minivan | $63/day |
Premium | $44/day |
Supplier choice | $34/day |
Intermediate SUV | $36/day |
Standard SUV | $47/day |
Dollar
7.2
Good
57 reviewsCleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
7.5
Value for money
7.2
One location in Rancho Cucamonga
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Reviews
8.0 Excellent
May 2021
Pros:
The process, and light traffic of people at the airport, made it a breeze.Cons:
Not getting surprised by additional charges above what was agreed would have been optimal. Poor foresight on rental companies should not translate to customer pain. Bad business.2.0 Mediocre
Apr 2021
Pros:
The manager at the chino hills location for Avis was a big help. Otherwise the service was horrible and I will never use Avis again. I will use them as an example of bait and switch.Cons:
Almost everything. Avis is horrible. Thanks to Kayak for providing a good option. I would not take the insurance again as it does not cover the entire replacement cost of the vehicle. Lesson learned to take your insirance option. Slick marketing though.10.0 Excellent
Nov 2020
Pros:
Helping me with accommodations to drop off the car at different location8.0 Excellent
Oct 2020
Pros:
Friendly staff, easy entry sequence and fastCons:
still need a receipt for my employer.10.0 Excellent
Oct 2020
Cons:
The Dodge Grand Caravan was not Bluetooth equipped, so that was a challenge. Other than that it was an excellent vehicle, spacious and comfortable and traveled the distance well.2.0 Mediocre
Oct 2020
Pros:
The staff was friendly when they told me I could not pick up the rental because according to them the bank I have used for the last 5 years is not a "real bank" to them. Then I tried to add my second driver which I was told was free on the website and they wouldn't let me do that. So I never received my rental car.Cons:
Communicate that Chime bank cards are Not accepted so then I know to have a second driver registered who has another bank card.Thrifty
5.5
Okay
64 reviewsCleanliness
5.7
Comfort
5.7
Pick-up/Drop-off
5.1
Value for money
5.1
One location in Rancho Cucamonga
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6.0 Good
Dec 2021
Pros:
Drop off horrible. Not clear as to where. Internet told me 1 address, sign closed go to 2nd address, was wrong, finally 3rd location was right10.0 Excellent
Oct 2020
Pros:
Pick up was hassle free, drop off as well! Car was super clean. Cost of rental and operation stayed with our budget.9.6 Excellent
Aug 2020
Pros:
Yes thank you for thatCons:
To have the car double check as when we picked up the car, it was low tire pressure and we had to put air in it before we reached home from the rental place.6.4 Good
Jun 2020
Pros:
The vehicle was great.Cons:
Grace period to make a change cause sometimes we make mistakes at making the reservation and miss to enter the correct time. I tried calling as soon as I got my email confirmation that I made a mistake on the pick up time, I was screwed.2.0 Mediocre
Mar 2020
Pros:
Attempted to cancel for full refund due to coronavirus and you/expedia/thrifty wouldn't let me. Shame on you.2.0 Mediocre
Feb 2020
Cons:
communication. My flight was delayed one hour meaning it landed at 11:20pm. I was concerned that thrifty would be closed by then so I called to confirm that same day. The person who answered said that the counter would be open 30 minutes after the flight lands no matter how late. I arrived at the counter 20 minutes after landing (20 minutes after the arriving at the gate) and sure enough they were closed meaning I had to rent elsewhere. Very poor experience.Economy Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Rancho Cucamonga
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8.4 Excellent
Jan 2020
Cons:
The regidtrstrstion tags erre expired. No registration papers in the car. No receipt given. it was very sketchy.10.0 Excellent
Dec 2019
Pros:
The staff overall made my first experience well worth it.Cons:
Honestly, there’s nothing that needs to be better.4.8 Okay
Nov 2019
Cons:
The car they gave us started to sputter with check engine light on within first 10 miles. Had to stop at a gas station and wait nearly an hour for them to bring us a new car. 2nd car worked without issue.2.0 Mediocre
May 2019
Pros:
They dropped me off at another rental car companyCons:
Provide the vehicle I requested. I needed a convertible for my Nieces sweet 16 ordered and paid for when arrived all they had was hard tops and the lady at the front desk wanted me to drive to Santa Ana to pick one up the location of pick up was supposed to be at Ontario airport4.4 Okay
Apr 2019
Cons:
The car was dirty inside when I picked it up. On the first day of my rental the oil change light came on. It was also advertised as unlimited miles in 3 different places including my confirmation email. However, I was told I only had 150 miles a day when I picked it up. I had to pay for More miles.2.0 Mediocre
Mar 2019
Cons:
They are off site and had no way to get me there. I was told to wait for a shuttle and after an hour I canceled the reservation5.3
Okay
6 reviewsCleanliness
4.0
Comfort
5.3
Pick-up/Drop-off
5.3
Value for money
5.3
2 locations in Rancho Cucamonga
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2.0 Mediocre
May 2021
Pros:
Nothing, worst rental company everCons:
They didn’t have the car I booked or any other car and sent me to a different location where they “found a car” after expending $60 in Uber to get to them, the other location had no cars available and I just lost my time and money.6.0 Good
Mar 2021
Pros:
YesCons:
The car smelled like smoke and was dusty8.0 Excellent
Dec 2020
Pros:
staff were friendly, customer service was very good.Cons:
Upon arriving at the pick up location, one staff seemed to be manning both the phones and the front desk customers there picking up rentals. Support your staff and your customers better by staffing adequately.9.2 Excellent
Apr 2017
Pros:
Exceptional service and friendly staffCons:
Hours of operation could be a little more accommodating10.0 Excellent
Feb 2017
Pros:
Great people :)6.0 Good
Nov 2016
Pros:
It was inexpensive and pick up/drop off was within walking distance of my home.Cons:
Homeboy at Enterprise told me third party insurance, which I bought through Kayak, would'nt be recognized through Enterprise if anything happened to the vehicle. He told me I should cancel the third party insurance and proceeded to give me options they offered. I told him, "Nah, I'll pass." and went on my way.3.0
Mediocre
14 reviewsCleanliness
3.0
Comfort
3.0
Pick-up/Drop-off
5.0
Value for money
3.0
One location in Rancho Cucamonga
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Reviews
2.0 Mediocre
Sep 2020
Pros:
Staff unfriendly and not helpful. They didn't call me letting me know that they were going to rent my vehicle so when I arrived they had no rental car available.Cons:
They should have called me to let me know that they were going to rent my vehicle to someone else. Better communication.8.8 Excellent
Jun 2019
Pros:
Easy pick up, friendly staff, easy check out9.6 Excellent
Oct 2018
Pros:
They ran out of the full size sedans we reserved so they gave us a free upgrade to a compact suv.4.4 Okay
Apr 2017
Pros:
Don't.Cons:
They tell you their insurance is $42 vs Kayak's $72. The difference is Avis is per day, that you need to read the small print to know, and Kayak is per week. The only thing they tell you it's only $42 never the total. So, if you can't read the small print you are screwed.6.8 Good
Mar 2017
Pros:
Open Sunday A+Cons:
Front windows has small "star" cracked (hit by rock) as we were driving the crack expended to 3 inch or more...Unable to drive comfortably with family during our children's school visit up north to Bay Area. Was given a 10% off when we returned the cracked front windows rental car. Plus promise to fix the problem asap.8.4 Excellent
Jan 2016
Pros:
excellent service from the guy and the girl at the counterCons:
car dirty2.0
Mediocre
16 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
2.0
Value for money
4.0
One location in Rancho Cucamonga
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Reviews
2.0 Mediocre
Apr 2021
Cons:
No key drop off box. Got charged two extra days because they are not open Sundays.6.4 Good
Sep 2019
Pros:
CarCons:
Staff and clear explanation of policies regarding pre-payments.10.0 Excellent
Mar 2019
Pros:
Love the Lyft pick-up and drop-off feature.Cons:
Nothing. The experience went off without a hitch.2.0 Mediocre
Sep 2018
Cons:
We could not rent a car from Hertz because we had temporary enhanced CDLs from WA state that were in paper form. WA confiscated our old plastic CDLs and left us with only paper ones. Hertz in CA doesn't consider that suitable for renting a car unless we have an accompanying plastic state ID or passport. Even though we were assured by the state of WA that our temporaries would be sufficient for everything we need short of crossing the US border. The gal at Hertz wouldn't budge and we had to make several expensive Uber trips to get around that day. We lost a LOT of money and valuable time due to this setback. Next time we will just rent an uncomfortable pickup truck from U-Haul. That way we won't have to put up with rental agency corporate BS.2.0 Mediocre
Nov 2017
Cons:
Rude employees.6.0 Good
Sep 2017
Pros:
The car ran fine and pick up and drop off we're no issue.Cons:
The car was dirty, beat up and worn out.Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Rancho Cucamonga
NU Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Rancho Cucamonga
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6.0 Good
Jun 2018
Pros:
Car ran well Shuttle to/from airport was easy Checkout was easyCons:
Very slow check in. Needed more employees at the counter No coordination with insurance purchased online - they could not find my policy number which added to the check out time. Car was obviously a smoker's car that they tried to cover up with deodorizer. Wasn't effective, car was unpleasant. After 5 days, they still have not refunded my deposit. Likely will not use this rental company again.8.8 Excellent
May 2018
Pros:
Nice people and great price.Cons:
Car was almost empty when I got it. Also had no license plate so I was constantly worried I was going to get pulled over.6.0 Good
Jun 2018
Pros:
Car ran well Shuttle to/from airport was easy Checkout was easyCons:
Very slow check in. Needed more employees at the counter No coordination with insurance purchased online - they could not find my policy number which added to the check out time. Car was obviously a smoker's car that they tried to cover up with deodorizer. Wasn't effective, car was unpleasant. After 5 days, they still have not refunded my deposit. Likely will not use this rental company again.8.8 Excellent
May 2018
Pros:
Nice people and great price.Cons:
Car was almost empty when I got it. Also had no license plate so I was constantly worried I was going to get pulled over.Allied
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Rancho Cucamonga
United Auto Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Rancho Cucamonga
Most popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | $51/day |
Good deal | $42/day |