Pros (+) The breakfast was amazing and everything was fresh from the fruit to the baked goods.
Cons (-) The housekeeping did not come to clean our room after 10:00 am.
2 stars
Extended Stay America Suites - Los Angeles - Ontario Airport
3990 Inland Empire Boulevard, Ontario, CA 91764, United States
Ontario, CA
See location+1 909 944 8900Photos of Extended Stay America Suites - Los Angeles - Ontario Airport
Overview
Extended Stay America Los Angeles-Ontario Airport is, as the name implies, designed for lengthier stays. It is close to such key destinations as the Ontario Convention Center, Ontario Mills, the Citizens Business Bank Arena, Azusa Pacific University, Auto Club Speedway, and a long list of colleges and universities. The LA/Ontario International Airport is less than two miles away while John Wayne and Long Beach airports are less than 38 miles from the premises. Fun actitivies guests frequently enjoy include the iFLY Indoor Skydiving, the shopping at the Ontario Mills Fashion District, and shopping at Victoria Gardens just three miles away.
With a long list of well-chosen services and amenities available, this pet-friendly hotel features a grab and go breakfast available in the breakfast room each day, there are 24-hour front desk and business services, free parking, outdoor spaces to enjoy, a swimming pool and sun deck, meeting rooms, and options for 24-hour laundry.
As an all-suites hotel, Extended Stay America Los Angeles-Ontario Airport guarantees apartment-like accommodations for visitors of all kinds. The rooms are spacious and include full-sized kitchens, high-speed internet service, premium bedding and linens, large bathrooms with modern and appealing fixtures, work stations with comfortable and ergonomic chairs, telephones with voicemail, sitting areas, entertainment systems, and upgraded bedding that includes a larger number of pillows in every room. There are also climate controls and more.
The hotel also has an airport and local shopping shuttles to enhance the experience.
Latest deals for Extended Stay America Suites - Los Angeles - Ontario Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Extended Stay America Suites - Los Angeles - Ontario Airport
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
Kitchen
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Coffee machine
- Microwave
- Dining area
- Kitchen
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- TV
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
Dining
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Telephone
- Carpeted
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Bedroom
- Wardrobe or closet
- Alarm clock
Workspace
- Desk
Health and safety
- Safe
Services and conveniences
- 24hr front desk
Family friendly
- Complimentary breakfast
Pool
- Pool
Reviews of Extended Stay America Suites - Los Angeles - Ontario Airport
5.4
Fair
795 verified ratings
Wonderful
227
Very good
59
Good
69
Okay
54
Fair
58
Mediocre
38
Poor
290
Summary of reviews
Guests say
Guests appreciated the hotel's convenient location, especially for nearby shopping and restaurants, and praised the helpful and attentive staff who contributed to a homey atmosphere. However, there were significant complaints about the cleanliness of the rooms and common areas, with many guests finding the facilities dirty and poorly maintained. Issues such as malfunctioning air conditioning, inadequate breakfast offerings, and disturbing noises further detracted from their overall experience.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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5.8 out of 10
368 reviews
4.3 out of 10
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6.3 out of 10
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6.1 out of 10
2 reviews
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Pros (+) location was close to airport; kitchenette; price was right;
Cons (-) next to I-10 freeway, could hear and feel the big trucks all night. Not really "breakfast"--just some granola bars and coffee. Plastic cup was supposedly sealed, but was wet inside. Ran out of some toiletries I requested. Cable TV quality was poor--this is almost 2018 and no high definition?!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities offered at Extended Stay America Los Angeles-Ontario Airport?
Extended Stay America Los Angeles-Ontario Airport offers a range of amenities including a grab and go breakfast, 24-hour front desk and business services, free parking, outdoor spaces, a swimming pool and sun deck, meeting rooms, and options for 24-hour laundry. The all-suites hotel guarantees apartment-like accommodations with full-sized kitchens, high-speed internet service, premium bedding and linens, large bathrooms, work stations, entertainment systems, and climate controls.
What can guests expect from the grab and go breakfast at Extended Stay America Los Angeles-Ontario Airport?
Guests can enjoy a grab and go breakfast available in the breakfast room each day at Extended Stay America Los Angeles-Ontario Airport.
Are pets allowed at Extended Stay America Los Angeles-Ontario Airport?
Extended Stay America Los Angeles-Ontario Airport is a pet-friendly hotel, and pets are allowed on request with applicable charges.
What are some nearby attractions to Extended Stay America Los Angeles-Ontario Airport?
Nearby attractions to Extended Stay America Los Angeles-Ontario Airport include the Ontario Convention Center, Ontario Mills, Citizens Business Bank Arena, and various colleges and universities. Guests also frequently enjoy activities such as iFLY Indoor Skydiving and shopping at the Ontario Mills Fashion District and Victoria Gardens.
What are some common concerns addressed by the hotel's management?
The hotel management is aware of concerns related to cleanliness, customer service, and the condition of the property. Efforts are being made to address these issues and enhance the overall guest experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room Away from Pets
If you are sensitive to noise or allergic to pets, it's advisable to request a room away from areas where pets are allowed to ensure a more comfortable stay.
Consider Bringing Your Own Toiletries
Some guests reported a lack of toiletries in their rooms, so it might be a good idea to bring your own to ensure you have everything you need.
Check Room Type and Amenities
Double-check the room type and amenities before booking, as some guests mentioned discrepancies between the expected and actual room features, such as missing kitchen supplies and bath amenities.
Be Mindful of Noise Levels
Several guests reported noise disturbances from neighboring rooms, so it's recommended to be mindful of noise levels and consider bringing earplugs if you are a light sleeper.
Verify Cleanliness Upon Check-in
Upon check-in, it's advisable to thoroughly inspect the room for cleanliness and report any issues to the staff immediately to ensure a comfortable stay.
Consider Alternative Accommodations
If you are sensitive to odors or cleanliness issues, it might be worth considering alternative accommodations, as some guests reported unpleasant smells and cleanliness concerns.
Confirm Availability of Shuttle Services
If you plan to use the airport or local shopping shuttles, it's recommended to confirm their availability in advance, as some guests experienced issues with these services.
Check for Room Maintenance Issues
Some guests encountered maintenance issues such as slow-draining sinks and broken bathroom fixtures, so it's advisable to check for any such issues upon arrival and report them to the staff.
Be Prepared for Limited Breakfast Options
The complimentary breakfast may have limited options, so consider having alternative breakfast plans if you have specific dietary preferences or requirements.
Manage Expectations for Room Quality
Manage your expectations for room quality, as some guests reported worn-out furniture and dated room conditions.
Location
3990 Inland Empire Boulevard, Ontario, CA 91764
What's nearby
- Citizens Business Bank Arena0.4 mi
- Ontario Mills1 mi
- Cucamonga-Guasti Regional Park1.3 mi
- Scandia Amusement Park Ontario1.6 mi
- Scandia Ontario1.6 mi
- K1 Speed Ontario1.9 mi
- Ontario Convention Center2.2 mi
- Westwind Park3.6 mi
- Auto Club Speedway4.2 mi
- Graber Olive House4.6 mi
- Ontario Town Square4.6 mi
- Ontario Museum of History and Art4.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Extended Stay America Suites - Los Angeles - Ontario Airport
Low season | October |
|---|---|
High season | May |
Average price (weeknight) | $100 |
Average price (weekend night) | $114 |
When to book a room at Extended Stay America Suites - Los Angeles - Ontario Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 5.5 |
|---|---|
Distance to city center | 4.7 mi |
Nearest Airport | Ontario |
Distance to airport | 1.8 mi |