Overview

Excelsior Palace Hotel
Top Luxury Hotel

Via San Michele di Pagana, 8, 16035 Rapallo, Liguria, Italy
+39 018 523 0666

$90+

Overall guest ratings

9.2/10 Excellent
Based on 2,442 reviews

Review highlights

  • 9.1
  • 8.8
  • 6.8
  • 6.0

Good to know

  • Nice building
  • Comfortable beds
  • Friendly service
  • Great view

Nearby

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    About

    Location. This Portofino Coast hotel faces the Bay of Rapallo to the east and the Portofino headland to the west. The Excelsior Palace Hotel is 0.5 miles (1 km) from Rapallo's Castello di Punta Pagana, Castle-on-the-Sea, and Porta delle Saline, 4 miles (7 km) from Portofino, 19 miles (30 km) from Genoa, and 43 miles (70 km) from Cinque Terre.

    Hotel Features. Offering wonderful views of the Gulf of Tugullio, the Excelsior Palace Hotel features a Beach Club (surcharge) with sun terraces surrounding 2 outdoor pools (1 pool is heated and 1 has a spa tub) with poolside bar. Enjoy the indoor pool. The Beauty & Wellness Club spa offers a myriad of treatments using Phytomer products (surcharge). The Ristorante Lord Byron and seasonal Eden Roc restaurants serve Ligurian cuisine. A breakfast buffet is available daily. An entire floor houses 6,997 sq feet (650 sq meters) of meeting and banquet space, and wedding and event services are offered. Business services and a business center are available. Free WiFi is available in common areas. The property offers parking for a surcharge. A train station pick-up service is also available for an extra fee.

    Guestrooms. The 119 accommodations at Excelsior Palace Hotel feature sea views and beds with cotton sheets and pillow menus. LCD TVs are high definition and have satellite channels. Guestrooms feature WiFi and direct-dial phones. Bathrooms provide toiletries. Bathrobes, slippers, telephones, hair dryers, and bidets are available. Minibars are offered. Suites include spa bathtubs, and separate showers.

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    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle rental
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    9.1 Excellent
    Based on 2,404 reviews
    • 9.1 "Terrific location."
      8.5 "City centre within easy reach, said 85%."
      7.1 "Easily accessible by car, said 71%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Breakfast is good."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      7.4 "74% said the reception staff was great."
      7.6 "Housekeeping was great, according to 76%."
      8.8 "Lovely bar service, according to 88%."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      9.7 "97% loved the terrace."
      7.4 "74% thought the architecture was beautiful."
      8.5 "85% enjoyed the lobby entrance."
    • 7.9 "Nice rooms."
      9.8 "98% thought the view was good."
      8.1 "81% thought rooms were spacious."
      8.9 "89% said the beds were comfortable."
      7.9 "79% enjoyed the balcony."
    • 6.8 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 6.0 "Food is average."
      6.1 "Only 61% were satisfied with the menu."
      5.6 "Desserts were ok, said 56%."
    • 4.4 "Value below average."
      3.8 "62% thought it was overpriced."
      1.4 "The price was too high for 86%."
      1.1 "89% said beverages were too expensive."
    • 3.8 "Wellness & sports facilities were not very nice."
      3.0 "70% were unhappy with the sauna."
      1.5 "85% didn't like the fitness area."
    • 2.1 "Disappointing internet connection."
      1.2 "88% said the wifi quality was bad."
      3.8 "62% thought it was overpriced."
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    Overall Rating

    9.1 Excellent
    Based on 1,827 reviews
    • 9.1 "Terrific location."
      7.4 "Great parking, according to 74%."
      7.0 "70% thought parking was inexpensive."
      8.1 "City centre within easy reach, said 81%."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
    • 9.0 "Excellent breakfast."
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.7 "97% thought the service was very professional."
      8.6 "Lovely bar service, according to 86%."
    • 7.8 "Nice rooms."
      9.8 "98% thought the view was good."
      9.0 "90% said the beds were comfortable."
      7.8 "78% enjoyed the balcony."
    • 7.0 "Good cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.3 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
      5.5 "Desserts were ok, said 55%."
    • 4.8 "Value below average."
      3.7 "63% thought it was overpriced."
      1.5 "The price was too high for 85%."
    • 3.7 "Wellness & sports facilities were not very nice."
      2.6 "74% were unhappy with the sauna."
      1.7 "83% didn't like the fitness area."
    • 2.0 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
      3.7 "63% thought it was overpriced."
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    Overall Rating

    9.0 Excellent
    Based on 456 reviews
    • 8.4 "Breakfast is good."
    • 8.4 "Location is great."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 8.1 "Rooms are great."
      9.9 "99% thought the view was good."
      8.0 "80% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
    • 7.9 "Good amenities."
      8.0 "80% thought the building was wonderful."
      9.6 "96% loved the terrace."
    • 6.4 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 5.5 "Food is average."
      6.2 "Only 62% were satisfied with the menu."
    • 3.7 "Value below average."
      1.2 "The price was too high for 88%."
    • 3.7 "Wellness & sports facilities were not very nice."
      3.4 "66% were unhappy with the sauna."
    • 2.1 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
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    Overall Rating

    9.3 Excellent
    Based on 120 reviews
    • 9.3 "Terrific location."
    • 9.1 "Excellent breakfast."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
    • 8.0 "Rooms are great."
      9.9 "99% thought the view was good."
      9.1 "91% said the beds were comfortable."
      8.3 "83% thought rooms were spacious."
    • 7.6 "High comfort."
      9.1 "91% said the beds were comfortable."
      8.3 "83% thought rooms were spacious."
    • 6.9 "Pool is mediocre."
    • 6.9 "Vibe was decent."
    • 4.2 "Value below average."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Good to know
    "Nice building"
    "Comfortable beds"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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