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A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
location we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
Staffs are nice, the food is good. View from our room is fantastic. The mattress is too soft
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat. My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
Everything was Perfect!!!!
perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
A wonderful hotel in every respect Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities. We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
The location was very good, being located on the shoreline and close to the market area . The staff were extremely helpful knowledgable and friendly and spoke English very well.The breakfast buffet was very large and full of fresh products. Our room was a good size and quiet.
Perfect location, comfortable rooms, helpfull staff, reasonable price (with seasonal discount). Once we asked for the possible extension of our stay we got a free upgrade to Superior Double Room. Staff was wery helpfool with planning of our trips to Portofino and beatyfull Cinque Terra villages
location standard of the hotel
Excellent hotel - Elizabetha at front desk very friendly. great English - really great location, across the street from the sea, shopping right there outside the door. Plenty of restuarants within 5 minute walk. Parking across the street is 10 Euro for over-night, but very accessible. Be warned that the parking lot is used for market day on Thursdays and you are not allowed to park in that lot on Thursdays - don't know where you would park that day - maybe a daytrip added to your shedule so you don't have to deal with that. We only stayed one night - but wish we had stayed 3 days - it was a really great place.
We loved the view and town of Rapallo. Expected less as the surrounding area is very well revered. Rapallo, however, is within one hour or less of all the important areas on the Ligurian coast.
Very nice hotel. The coffee was the best served during our 10 days traveling Italy.
Very good location in centre of town - nice rooms - good view. Raphello is a beautiful place. Service was fine.
great service, gave good recommendations for dining and touring, great location
Very good location and very good cleanliness of our room. Spacious room recently renovated wooden floor. espresso and cappuccino were no very good something happened to espresso coffee machine
Everyone was very helpful. Parking was no problem. Close to the train station for the ride to Cinque Terre.
I liked everything about this Hotel. It is elegant, friendly, perfectly situated, lovely staff, lovely tranquil garden and a superb restaurant , Il Trattato, which serves imaginative food of a very high standard ( obviously a talented chef is at work here ! ). The wine list is a most comprehensive selection of Italian wines from all over Italy - big and small names - and was a joy to peruse. On leaving I said to the receptionist that all that was needed was a swimming pool ( an unusual asset in hotels in this area which are beside the sea and in the town ), wherewith she took out a booklet detailing that a swimming pool would be built this winter in the lovely garden. I shall return next summer to see and enjoy it and meet my friends there
Well situated short walk from city center and sea, free parking and baby bed.
Great location, and the fact it is a very old hotel that has been brought up to modern standards while still maintaining the old charm.
all OK all OK
personel was veery well prepared for guests. I just want to heat up food for our son and when lift stoped on 0 porter have seen me with bottles. he ask somebody, no question to me before, to come and help me. thew manager, probably, ran to me, took all my things and ask: how long in oven? I said 30 sec. he said I am back in 50 sec. excelent. thanks. poor breakfast without any idea, unfortunately.
excellent view convenient spot for everything noise of traffic
Truly excellent staff - very helpful and welcoming; superb location; wonderful views of the bay - even more beautiful than in the pictures on the website. Would like to stay at this hotel again.
Big rooms, excellent breakfast and good location
It was a comfortable hotel with large rooms. Reception staff were helpful. Central location for city centre shops and sights. Walking distance from the rail and bus stations and the ferry terminal. A problem with the TV was quickly put right.
The location is fantastic! You are right at the edge of the water. Easy to get around from this hotel. Will stay again!! Staff was helpful and all recommendations were perfect.
Very central and convenient. Comfortable Room was small considering the price paid. The lift was so small we couldnt get in it with our overnight bags and the reception person.
An excellent location to visit the magnificent sites along the coast. Views from our window were incredible.The staff were friendly and very helpful in many ways. The restaurant reservations were perfect! The street noise was our only concern, but the location and view were worth the noise.
Beautiful view, Clean, Friendly Staff, Great Location The shower was clean, but had very little water pressure.
The hotel has a great sea view & is very close to all amenities. Perfect location. The bathroom doesn't have a lot of space to hold toiletrees but all facilities are good. If booking a room with a seaview (with our without a terrace) note there may be noise from the street outside.
very friendly staff, good breakfast selection Somewhat noisy at night due to beach front location
Excellent location, excellent breakfast and good value for money. A huge crack on our room wall which had been taped up but did take the shine off a little.
- Very nice location - Very nice hotel staff - Breakfast is disappointing
Best possible position in the city. Nice personnel. Value for money was good. Quiet during night, and a perfect view over the sea and the strand promenade.
Excellent location. Fantastic view. Staff was great. Great value. Exceeded expectations.
The hotel is very comfortable and has this special ambience of a stay with friends. The location is perfect: beautiful and right on the sea-side next to the ancient castle. It is close to the old town, ferries and the railway station. The staff are very friendly, efficient and helpful. The breakfast was good and definitely much better than expected from a 3* hotel. The standards of cleanleness are very high. I would recommend this hotel to my friends and would love to return one day. The hotel beach is the only "weak spot". It is quite small and could use some cleaning, especially after rains and storms. I never used it. However, I would like to add that Rapallo is an ideal base for exploring Liguria but not a beach place. It has a town beach but swimming there is not so pleasant because of proximity of the marina and ferries that come and go every hour. St-Michael (20 min walk from Rapallo) is a good place to swim.
Clean, very helpful staff, excellent location Only issue was slow drainage of hand basin in bathroom.
The location is excellent and the staff were always friendly and helpful. Views from the restaurant made a good start to the day (as we did not have a sea view from our room). Room (305) a bit small - but good for the price. Need a mirror in the bedroom (not just in the bathroom!). Breakfast a bit limited after 8 mornings of the same! We never managed to get a spot for parking in front of the hotel but free parking on the road nearby was fine.
Very kind and helpful staff with big smile and english knowledge. The hotel is on the seaside, 5 minutes walk from the train station, near restaurants and shopping facilities. There was hot water during the night and free internet from the hall.
Beautiful spot; the room had the balcony with view I had requested. Breakfast buffet good; Located in best spot in Rapallo, staff helpful and accomodating for tour info. use of internet, restaurant recommendations, etc Bed Pillows were not comfortable for people who sleep lightly.
Great Sea View cappucino only from machine
location & view fromroom bathroom size, breakfast
The view from our room was perfect De food in the restaurant on the roof was a shame. Incredibly bad for a hotel of this class and in a foodmecca like Italy.
Very Clean The food is very limited and there is no body cream
freindly staff, good value, would go again any time would highly recommend this hotel and I have stayed in many high quality hotels this was the best one. pillow's not vey good lumpy should have been feather for the price of room
Bar - enjoying view and relaxing in the hotel environment
Fantastic views of the bay. Very helpful and polite staff. Nice restaurant on the roof garden.
Great service at the bar and fantastic Mojitos. Tiny shower.
the view, and free parking yes they must add for mosquito repellent. there are far too many in the rooms and bathrooms.
The best part was the excellent restaurant and the view from it. I would really stay there again. It is really a lovely hotel. For some reason Kayak system did not recognize that I did the reservation for 2 adults and a 7 years old child, so when I got at the hotel wasn't aware of the child. Therefore the rate was different and they had to fix the room at the last minute.
The hotel is a short walk to the town, but very convenient for the shops, restaurants and tours etc. The room ( junior suite) ws very comfortable, clean and practical..... howwever, a lounging chair would have been appreciated. Breakfast was outstanding with very friendly staff. The hotel front desk was helpful. Lack of tea making facilities in the room (Ausssies like their tea etc),
Perfect tourist class hotel. Really small things: no kettle in the room, noisy ventilator in te bathroom, noisy A/C in the room (we could turn off the both noisy things).
Nice clean rooms in the centre of Rapallo and friendly staff.
Very helpful staff and great location in the city center only a few steps from the lovely seaside promenade.
great location in heart of city. Easy walk from train or to beach. Older rooms but kept up nicely Rooms are dark and entrance to the hotel is in a very congested area.
nothing specific - it was ok - i booked a car park place, and arrived at 7:30PM to be told that it was too late for the parking- they provided an alternative, however the point is that they should warn of any time expectation. Also, the breakfast was very basic
Great location - we were lucky to get parking nearby though
We whould hhave appreciated better instructions about reaching the hotel from the Malpensa Airport. We took a taxi because we didn't know it there were any alternatives.
clean hotel location not quite what we expected, on top of shopping centre, but very quiet though and handy for shops
The hotel is well situated, it is in a quiet location but only a minute walk from the sea front. I found the staff, especially at the reception, to be the most polite, warm and cosiderate I have ever come across. I would have liked a little more choice in the breakfast buffet.
Very nice hotel with clean rooms..The staff was helpful..The bathroom was clean and big enough (for the triple room)..The towels also veru clean The windows needs change and the breakfast wasnt so rich..It was good but not very good
Great location with a view of the water. Right in the middle of town. Staff friendly. Breakfast okay. Short lumpy beds. No parking.
The hotel staff were pleasantly friendly and helpful. The room was large and clean but decor was a bit worn and outdated. The breakfast was very good. The village was beautiful and very well positioned for exploring along the coast. This was the noisest hotel that we have ever stayed in. The first night (Sunday) the bar located less than 100 meters from the hotel played the most dreadful cheesy bad wedding type music well into the am hours. The music and mc were so loud that closing all the windows and doors and putting in ear plugs was of no help. We expected the police to arrive and shut it down but apparently this type of Benidome disruption is acceptable. The next morning after a few hours of sleep we were woke up by the city workers who were assembing a stage across the street. Upon return to the room that night (Monday), the street outside the hotel was filled with people attending the city's Jazz concert which went well past midnight. While the noise level was as loud as the night before, the music was at least good and we would have enjoyed it more if we weren't so knackered from lack of sleep followed by another full day of wonderful hiking of the area.
We had a nice room with a lovely view from the balcony overlooking the bay but also only a 5 minutes walk to the station.. Staff very friendly and helpful. The boat to Portofino left from the wharf just across from the hotel. We had a very pleasant stay here.
Lovely balcony and view of the sea. Very noisy with street car and music along seaside street outside balcony.
Great location and lovely hotel, good breakfast and generally a very good experience Staff could have been a little more friendly- they were a little offhand. We had a double and a single room- the single room was very small for the price- the double room was very good
the hotel was pretty,clean and seaview room were also good as well as the staff. the price was acceptable and i would like to stay again at the same hotel.
Very nicely located near train station and the center of town, Staff very professional, and helpful. Breakfast is excellent.
The location was very good just opposite the promenade and close to the town centre
Central location, Friendliness and spacious and clean rooms It can be noisy as it in a piazza where there is a bar with live entertainment.
Our room had balcony and a wonderful view of the Waterfront. Both the room and the bathroom seemed renovated fairly recently. Both were smallish but OK. The hotel has a good bar/snack area in the evening with good service. You can't beat the location. Right in the middle of the waterfront strip. Rapallo is a beautiful, fun town but not as crowded as the Cinqueterra villages. We didn't go to the restaurant. Didn't see many customers there and it is very expensive compared to others nearby.
Clean and modern with good ammenities and location and efficient staff. No complaints.
Beautifull location, very well presented room. Staff very knowledgable and most helpful. The promenade at Camogli has some excellent cafes and restaurants. No
Attentive staff. Fantastic location and views of the view and town There is one road sign that sends you the wrong way. Its a little expensive
Location, pool, reasonable size room. No
The view at the sea, the servis of bar. The english language of the staff (few personnes speaked english)
Everything was good. restaurants on the high italian level
Location gr8. Little things like service numbers on phone to call wd b better. Got accused by ohotel kulm that we didn't cxl booking and asked to pay. V rude reception lady!! This was cxld thru booking.com b4 leaving 4 trip and rebooked cen de d, so bkng.com didn't communicate to hotel of cxl and rebooking. Not professional. Also was booked in2 room overlooking carpark which I specifically asked booking.com not do. Hotel accommodated thankfully so booking.com needs 2 communicate w hotel more!!!!
Spectacular location, friendly staff, breakfast room with sea view, reasonable prices in bar, Hermes shampoo ;-) some details hair dryer, some furniture is a little outdated but the location and service make up for this.
Location and views, amazing! Recommend eating in.
The whole stay was made pleasant by friendly staff working in a wonderful setting serving quality all the way.
Beautiful location, stunning views, private beach. The restaurant by the beach was very good. Room was tiny. Service patchy (especially at breakfast). Not great value for money overall - didn't feel special enough to justify the room rate.
Nice hotel. Very good the position of it. Staff very nice. Very expensive hotel. I didn't like the average age that was in the hotel. Was mostly for old people.
My wife and I were celebrating our 25th anniversary. What we liked about the hotel and our timing (mid August) was that every night on the esplanade their was a hogh quality show ot be seen. It was a 3" walk from the hotel in Rapallo Italy. Not Applicable
Staff was friendly, convenient location
The hotel staff was fine. The person who staffed the desk in the evening was delightful. We had one surly waiter in the hotel dining room. Parking was difficult.
The staff were very keen to help. It was a beautiful location and a very clean hotel. I was very pleased that there was a lift. The selection for breakfast could have been slightly bigger.
The location, restaurant and facilities, but above all the extremely helpful and friendly staff---------easily the best customer service of my last few years' holidays.
Wonderful room, great location and romantic surroundings! Free parking story isn't true, but for EUR 10 extra a day, your car is parked in front of hotel, straight at the boulevard!
Location was great Bedding needs to be updated.
Everything was better than expedted. Staff helpful and friendly, room was the best with view and large. Location convenient for all our exploring the area.
Good location with nice view of the sea (have to pay for it though!) Hotel is quite old and that is felt in the general comfort, would need refurbishment. Also price is very high compared to hotel rating and actual comfort level. Breakfast was average.
Very friendly staff. No fridge to store drinks in hot weather. No hair dryer
The view and the staff
Excellent staff, helped us on every way. So we didn't loose any time by fetching time tables, looking for nice restaurants...
Very friendly and helpful staff! :-) Close to water and great view from our balcony. comfortable beds. Poor soundproofing, you could hear everytime the neighbouring rooms were winding down their window shutters and you could hear people next door talking. Breakfast was ok, but nothing special.
Clean, efficient, functional (decor/furnishing a bit minimalist). Helpful English-speaking staff. Good position between Rapallo and St Margherita - also close to pebble beach for swimming. Car parking available at 10 eoros per day. Quite good value when compared with larger 4 star hotels in this (expensive) area. Bus stop just outside hotel - tickets available ffrom hotel. (Parking in this part of Riviera is difficult/expensive, so bus is best way to make trips locally.) There's an inexpensive Chinese restaurant on prom in Rapello. For good local cuisine try Il Faro in St Margherita - recommend their Evergreen Restaurant (25 euros and two hours fre parking at Autopark Riviera) Fire alarm went off early one morning - fortunately a false alarm. Breakfast average - no restaurant for dinner.
The hotel was new & clean. There were not enough parking spaces which meant having to park at a distance and walk without a sidewalk on a very busy street.. a little scary !
cleanliness; hlepfulness of the staff
We've just slept here. The view was beautiful.
The friendly staff, boutique, modern design and the view from the room (we had a lovely sea view room). The location - the road into Santa Margherita did not have a path all the way and did not feel very safe when walking at night because of the traffic.
The situation near Santa Marguerita is good. The staff is excelent. The access to Santa Marguerita by walking (only 500 ms) is very risky.
The staff were so friendly and helpful and helped with restaurants and advice on how to get about generally.
While not on beach it was close to all amenities. Easy access from train, local bus 50m away. Central location for visiting other towns. Staff very helpful and always attentive. Near to lots of restaurants. Smaller than average single beds. No fridge in room.
Location and Staff friendliness. nothing that would preveny me staying again.
Very nice room with balcony and view of city. Good location in easy walking distance of marina and ocean. Downtown in Central business district. No view of marina or water. The hotel looked a little rough from the outside but was updated and very clean inside.
Great location, very friendly and helpful staff
The staff were great and helpful. They had a lift and a rooftop area to relax away from your room.
I had a room on the top floor with access to the terrace with a great view of the harbor. The room had a/c which is a big plus. The staff was real helpful in providing information on the surrounding area.
An excellent location in Rapallo, close to shopping, restaurants, harbor, train and bus service. Staff could not have been nicer. The breakfast was very good. Recommend you use the parking garage service if bringing your own vehicle. The terrace has beautiful views of the town and harbor - don't miss it. All 3 couples in our group enjoyed our stay. The rooms toward the front of the hotel have great views but are a little noisy from street traffic. Our friends who had a room facing the rear of the hotel said they were very quiet.
- the room and bathroom were big, with all comfort, very clean - the stuff at the hotel were very helpful and nice - breakfats was a not very consistent, only sweet things
Clean, plenty of space in room, not noisy No shelves to speak of in bathroom.
Good location. Big room. Room was quite simple and cleaned with very smelly soap. Shower could have been nicer.
Very friendly and helping night porter Shower not working - immediately very hot and suddenly ice-cold water, owners telling us "it's not possible" instead of checking and fixing it!
Location I strung my back from sleeping in bed - worst bed ever!
Very good location, the center is just in 5 minutes by walk. Complicated and expensive parking in the backyard (15€ per day). You have to give your car key to the staff, because the cars are behind each other, so when somebody want to go out, they move out with your car, to let them exit. Breakfast is the poorest i have ever seen, no cheese, no meat at all (in italy!), only pre-packed butter and jam, and undrinkable caffee (in italy! again). Room design: late 80's :(
very handy to all city centre. Secure parking available, English spoken good breakfast included. We had a lovely evening meal at the hotel.
Misleading pictures regarding the location - I assumed I was in front of the nice castle in Rapallo - actually happens to be about a kilometer away
The hotel staff was very rude.We were two women and they didnt want to give us separate beds or even additional sheets
Nice hotel with a nice room including balcony with view. Good staff.
Breakfast was poor, with little variety, no eggs, watery juices. Rooms are spacious but old and a little musty, in need of an update. TV was old and very small. We found both the room and the parking overpriced.
The location of the hotel is excellent- and there's a good parking area near the hotel. The terrace is excellent - with a wonderful view of the sea.
friendliness and cleanliness
Great location and great views across the bay. Bedroom was small and the hotel charged extra for sunbed and changing huts at €18 per day and we only found when we paid the bill at the end! In addition they charge a further €12 per day for a parking space!
Beautiful grounds, view from the balconies, and proximity to downtown area.
The staff were lovely and the breakfast was very good. The best part was the beach area and the manmade cove to swim in. The views from the back of the hotel are fab and the grounds are very well kept. The car parking is charged at €12 per night and the beach chairs are charged at €14 per charge per day..... this was only explined to us when we were checking out and received a much larger bill than expected.
the grounds and view of the area the beds are as hard a wood.
The location and the staff(and food) Rooms a little small and in need of refurbishment
Location and ease of use
The panorama is wonderful. Breakfast was good. Parking service - good. Reception desk - fair. Everything else - less then poor. Rooms (we had 3) old and small. Service of staff - lazy and slow. Price much too high for what we got. Dinner at the hotel restaurant - simple but costly. Service at the restaurant - terrible (an hour waiting for first dish, served almost cold).
A Hotel with magnificant water views close to town beautiful gardens . "Just superb" Would stay there again
Terrible bed very hard poor quality mattress and pillows.Was told I could move rooms so packed all luggage up and told next day we would have to pay another 50 euros. So we kept the same room. Also very noisy doors slamming in morning.Very old cutlery and run down fixtures. Very expensive I have stayed in better 2 and 3 star hotels in Santa Margherita before
Very friendly and helpful staff, family owned, well situated for access to seaside boardwalk, ferry and train. Room clean and comfortable. Very welcoming of our little dog (thank you). Breakfast was a disappointment; only bread/buns, juice and warm yogurt available. No fresh fruit, no cheese, no sliced meats. Recommend asking for a seaside room as our room opened to a back alleyway that was very nosy at night. Despite these disappointments we would return again as the location and friendly staff compensated for these.
The staff were so friendly and the hotel had a lovely family atmosphere. We stay at many hotels around the world and they were possibly the friendliest we have ever experienced. No matter what time we were in the hotel, day or night, we were greeted with smiles, helpful advice and tips about seeing the area and a friendly face. We have 2 young children and the staff couldn't do enough to make them and us feel at home and comfortable. Also, the hotel was very good quality for the price, quaint and traditional with a fabulous view of th sea from our big hotel room window and is perfectly located in the centre of Rapallo. We will be back and will recommend this hotel to all our friends who are thinking of visiting the area.
Very accommodating staff. We arrived very early with one more guest than we had originally reserved and they had a room for us and we were able to check in early. I would stay there again. Windows opened to a street with a pub below that was a little noisy until very late.
The reception staff were very helpful and nothing was too much trouble. the room was large enough for the four of us and very clean in an excellent location right at the harbour and nice and quiet. The kids especially liked the fold up bunk bed.
Easy to find parking tiny and not clean toilets, very noise street, breakfast was served in a cafeteria and it was very very poor and not fresh.
Staff/ family run, very helpful and warm. the room was nice but at the back overlooking a small lane and very noisy. The lack of a mini bar fridge was disappointing and no resaturant made the room expensive. Location at the back, and no lift, this is a small hotel of 6-1- rooms on the first floor above a commercial shop and restaurant. But the operators were more then helpful and very pleasant.
Friendly/ helpful staff, Great location, Elegant marble floors minor issues: (1) shower glass door needs maintenance badly:very difficult to open and close. (2) Room could use some paint touchup and molding repair.
Well located on Rapallo's waterfront. Easy walk from the station and friendly staff. Lack of internet access that was promised on Booking.com website. We chose this hotel based on access to internet and it was provided only once during our two night stay. Internet was only available on the hotel's computer so felt very uncomfortable using it when we did.Breakfast was terrible - nothinbg more than juice, jam, bread and coffee/juice. Also rooms needed a good airing. This was not good value for money - even during a busy time of year in Italy
great location, fabulous owners/staff, airconditioning worked great Hotel is over the Grand Bar and is noisy on weekends I used ear plugs and was okay. The bathroom was very small but not necessarily the same in the other 9 rooms
its central location; reasonable selection of breakfast buffet (in comparison to other hotels in Italy) long way to the breakfast room in the cellar
Very nice room and facility, with additional grounds in small cove area. Great setting and simple walk to Portofino harbor. Staff was quite competent and efficient, but seemed personally aloof.
Location; view; staff was very helpful and professional. It was a bit noisy, but it was located right on a roadway so it was to be expected. It could have had darker shades because it was very bright in the a.m. The place was a little tired and rundown.
The room was a good size for an Italian hotel, and the terrace overlooking the bay was ideal. The breakfast needs to be improved. Packaged cookies / muffins and no fresh juice are sub-standard for a 4 star hotel. If the breakfast were to be improved I would have only great things to say about Piccolo.
We were upgraded to a room with a view over the water - it was fantastic. When we checked in they kept our passports whilst we were shown to our room, I would have preferred to be given our passports back straight away.
Our small dog was welcome and we got a room with a balcony. Modern and very spacious rooms. Old hotel nicely renovated. Wonderful location. 10min walk along car-less small pedestrian walk to Port of Portofino. -
It was a excellent value for the price but certainly not among the better appointed hotels we stayed in during our trip. The location right on the road was dramatic and the access to a beach an unusual plus for Portofino. The staff was helpful but probably not that experienced in the hospitality business. It has tiny almost ship-like bathrooms. The front door is literally on the street which is narrow and treacherous and the parking is cramped and dangerous but space in this little hamlet is limited. The staff, although helpful, seemed inexperienced in the ways of the hospitality business and the bell man (if that is what he was) smelled heavily of alcohol. Breakfast was primitive and not very good (we decided to eat in town after tasting the acrid juice). This hotel probably needs more professional leadership and a facelift, but it was certainly relatively inexpensive.
Excellent location, although older style the rooms were large and comfortable - ours had a great balcony, lovely swimming beach, friendly staff - perfect for families or couples.
This was an excellent hotel with excellent staff. We were met at the car park and nothing was too much touble. The breakfasts were very good and the room was also first class with a wonderful view. I would thoroughly recommend this hotel and location.
great location and beautiful scenery. the only complaint we had is we were in room 204 and we could hear the sound of water pumps kicking in and out all night. the staff offered to move us but we had already settled in for the night. otherwise would highly recomend it see above
staff was very accomodating , helpfull and plesant. excellent location and we like the beach too. the pathway to portofino was a great advantage. the rooms were little dated , could do with a makeover.
I think the price for the room was good and it was not too far from the center. The Hotel staff - at the receprion , the waiters, and esp.the barkeepers- was unfriendly.
very nice place good hotel
Poor air conditioning and no place to sit in room or lobby to read.
The best hotel we have ever stayed at. It is quite expensive but well worth the cost. We hope to return another year. Summarising - fabulous Only having to leave in order to visit Venice.
There was no internet access in the rooms - not good for a 5-star hotel
The location was both good and bad. Good due to the nice view of the bay of Santa Margarita and its proximity to town....walking distance. The road just below the hotel causes some noice as well as fume/exhaust issues..... See above...
good staff wonderful food great view super bedroom but with frequent bad sewage smell fortunately able to leave balcony doors open
nice room food was not so good.
Service was brilliant, everyone was so helpful. Food was really excellent. Really enjoyable. The only downside was the road noise, but that can be forgiven given all the plusses.
We were delighted that the many poor reviews that we had read about this hotel proved completely untrue. Staff were helpful and not surly, rooms were spacious,clean and fresh and the facilities all worked without problem. Like everywhere in Santa Margherita it is very expensive when compared with similar hotels in other countries.
The hotel is well located. Our stay was thoroughly enjoyable Parking was a little expensive
The view from the room was amazing. It had a very nice feel about it. the dining area for breakfast could be updated.
The location was the best in front of the marina and within a short stroll to the centre of santa margherita. The room view was stunning looking at the marina and the bay. The room was spacious with basic furniture. The hotel staff was very helpful.
The sea view of my room
The attitude of the staff no
The hotel was centrally located and the staff was amazingly helpful and polite If you get a family room the beds are not very comfortable also the spa is really non-existent and you have to book the sauna an hour in advance
great location automated breakfast area was not that great would prefer fresh juice and cappucino not from a mchine dispenser
location excellation , close to everything , walk everywhere,great staff nothing a problem .. would stay thier again
Pretty much everything was excellent, except for the closed swimming pool... The personell is extremely nice and helpful... Nothing.
i thought the staff were articularly good and friendly and professional and very helpful, plus i had a very nice room for a very reasonable amount