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wonderful hotel & proximity of departure terminal
The staff was extremely friendly and helpful. Great services available. Was so easy to just walk over to the airport and catch the train into the city centre. Rooms were excellent and I couldn't believe how quiet it was with the proximity to the airport. I would recommend this hotel to everyone. Great value for the price!
Friendly and helpful staff No access to watch UEFA Champions League football!
the profissional atendance
Convenient location for airport and exhibition centre
Nothing Far too overpriced at conference season. Feel being ripped off.
Excellent clean room, excellent beverage and diner facilities None
Very well located hotel with direct access to the Airport Terminal
location, near airport terminal altough short, but very cold walk to and from terminal
Relatively close to airport, and provided free shuttle, both of which make up for the very, very basic facilities.
Perfect travel location: 10 mins from Airport, free shuttle, confortable rooms, perfect for an early flight & smoke free rooms. Patio door could have been better sound proof. The door did not seem to have a very good seal.
Close to airport, good for late arrival and free transfer bus. Handy for exhibition and conference centre. Breakfast seemed a tad expensive, but consisted of a wide range of good quality food.
Quiet and relaxing Hard to find the Free shuttle. Had to ask at the Airport Help desk, then it was easy and convenient .
breakfast/ airport shuttle only not very clear where to obtain it. tried several times to contact hotel with no success room was located at about a two block walk from reception-no elevatorairport noise, not well insulated and on a busy parking lot certainly only a basic three star rating at best
I would like to mentioned about hotel staff. The young blood in hotel were the best to serve me during my stay at holiday in Ratingen. The charges were too high, for one night 350EURO compared to other international hotel services was like the hotel cheated with me on hotel booking.
i didn't stay that much i went there to sleep, The hotel was nice and clean, The staff were so helpful. no.
Nice hotel, very clean, and close to the airport. Good value. I didn't get a wake up call and missed the first shuttle to the airport. Fortunately, I made the second one and made my flight. Limited lunch menu - spaghetti bolognesa.
nice, good size and clean room did not offer free parking for customers
close to airport and shuttle service
The courtesy bus service to and from the airport.
bathroom door need replacement
Where is free wifi ? Small ,old style tv.
the personell, the room yes, it was not possible ot have the internet connection in the normal room , and I had to took a superior room. I probably will not come back to the hotel for that reason
Good restaurant and very friendly staff. Sometimes it is hard to order a drink at lobby.
Very good restaurant attached. Staff were very helpful and pleasant. Room was very clean. Only two pillows for a two bed room. If there had been two of us it would be been a bit uncomfortable. Room was quite hot at night, although there were two hot days, not sure what could be done about it though.
service is awful service
the breakfeast no possibility for dinner
excellent rooms, very clean, friendly and professional reception staff
Very friendly and personal service. Beatyfull and quiet scenery and at the same time convenient location.
Very peaceful and charming hotel in the middle of nature but near Ratingen.Excellent welcome. Must be reached by car.
Environment, staff, breakfast, Room sapce
I stayed there short tiem only one night and I can not enjoy it enough. Difficulties to find the hotel. Beatiful gardens.
Good quality of services and warm atmosphere, very pleasant place, perfect for nature lovers which are looking for a comfortable break. I would recommend this hotel particularly for mature couple. The price, a little bit too much expensive, in comparison with the location and services of the hotel.
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
great location to airport and business district, garage space, restaurant with nice / interesting menu
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
Spa and the cleaning
correct and normal hotel, no negative points,
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
Because we were leaving VERY early the next morning (well before breakfast!), the Front-Desk Staff arranged for bagged lunches to be available on our departure. A very nice touch; and greatly appreciated.
Rooms are not much big but fine for a business trip.Cleanliness of the room is perfect.Wired internet is free and speed is fine. LCD or Plasma Tv will make the room much prettier.
The telephone was broken and nobody fixed it
Friendly staff & rooms furnished to a high standard. Just a short taxi ride from Duesseldorf Airport.
I barely had time to sleep and go, but the breakfast was very good! The hotel had some construction works undergoing in the main lobby. When i arrived at night, it looked like it was closed. There was no information at the main entrance regarding the construction works and an alternative entrance.
Overall a good experience.
Cleaned and well located
Clean hotel, calm ambiance. Minibar free of charge. 1. The bar was closed at 23H00! That does not fit into a 4-star hotel service. 2. When we received the room key, the hotel employee advised (without consulting us) that they would bring an extra bed to the room for our 10-year old son. The next morning the xtra bed was on the bill! It would have been correct if she would have asked us if we wanted an extre bed and that it would involve extra costs! At the end, we did not pay the extra bed, but I do not like this aggresive sales-approach.
Location Ample parking Very clean Modern interior Air conditioned rooms Gym next to sauna and very humid and hot Outdated and partially defunct gym equipment Restaurant overpriced
Food, Service was of a high standard The double bed having 2 single mattresses instead of a double mattress
Staff were outstanding.
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
Too few towels for 2 persons
Very good and safety place!!
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
The restaurant food was excellent and the staff were very attentive.
Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
Convenient for my needs. Large room. Very clean. Friendly. Free parking. Breakfast was very expensive, so I did not take it.
Helpfulness of staff.
Relaxed atmosphere, clean, friendly staff, free shuttle bus to location of work If using shared breakfast tables they need to be cleared quicker than they are
Definitly has to be the breakfast. Outstanding is the only word to describe it. Staff was excellent even though we were a bilingual couple.
the breakfast was brilliant at such a low price. the staff was very friendly. rooms are close to the street.
It was very close to the Sporthalle Arena which was under 10 minute walk. Under 10 minute walk to the tram, that took you into Dusseldorf, great deal for taking train into city. 3 person for under 15 euros or 5 person for under 15 euros The old part of the city was also under a 10 minute walk. Perfectly located. A very quiet hotel and would recommend it to anyone The staff was extremely friendly, professional and accommodating. We were a large group of 30 people! Team Canada Women's National Ball HockeyTeam. The breakfast buffet was awesome. Lots to choose from and even some North American food.. ie.. eggs, bacon, sausage and a toaster!
Breakfast was very good. Room could be slightly bigger.
Slept in a smoker's room. While all of Europe has a ban on smoking all over the place (Workplace, bars, restaurants, rental cars, etc) Still hotels allow to smoe in rooms????????? I thought hotels rooms are just for sleeping. Is there really a need for someone to smoke. You go to bed, you wake up, take a shower and leave. Is it really needed?
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
clean and comfort no
The location of the hotel is very strategic
location, breakfast, concierge staff were slow in solving problems
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
I will return--very good--
Rooms very well appointed and comfortable. An excellent hotel
Close to airport and downtown. Service was great. Thought price was a little high.
Nice atmosphere, good rooms and very nice selection of breakfast There was no free internet in the room. I think the hotel should have free wireless internet in the rooms.
tea/coffee and kettle available in the room no air conditioning; expensive breakfast (Mc Donalds across the street is an option);
break fast is paid for and not as expected, the Airport shuttle was to be paid by the visitor. the distance from the Messe exhibition is not accurate as in the booking.com website.
quiet transporation problem - epensive shutle services compare to similar hotel - low quality heat system
bedding was made up for a single...one pillow etc...although I had booked a double
shuttle to interpack was cheap Taxi to town was expensive - suggest shuttle
Very good food at the restaurant and nice service - the waitress was polite and friendly even if restaurant was full. The room was really smelly. Difficult to sleep, I had horrible headache after the night in that 'no smoking' room
hotels staff friendly. breakfast was good, though expensive for what it was. Location exactly what I needed, functional, and room reasonable value
Good and firm beds, easy to park outside, good restaurant, good location with car to work in Düsseldorf and Essen areas small rooms, no Düsseldorf city map at the reception
Modern rooms with comfortable beds, good selection of tv programmes, good continental breakfast Hotel locked down 24/7. Guests have to exchange their room key for the front door key or vice versa every time they come and go. No coocked breakfast. Minibar not replenished and there's no one there who you could ask.
Clean room, good breakfast. The staff didn't speak English. At arrival the receptionist didn't care to tell us all the necessary things (e.g. strange two key system). Parking area was hard to find and there were only seven places. While we were eating breakfast someone (with the key because we had locked the door) had entered the room and left the door wide open although our things (including laptop) were in the room and clearly seen from the corridor.
Staff very friendly & helpful. Very modern & spacious room. Beautifully decorated & furnished Breakfast room with excellent choice & quality of food. Wish they were all like this !!! Absolutely nothing !!!
It is a nice, country hotel, but closed to Dusseldorf, with very pretty center and main street , on another hand it is closed to the airport what is very convenience for the travelers.The staff is kind and pleasant.
That it is like home.
Good location close to highways and town centre. shopping area and restaurants are nearby. Weak staff Not speak English Room of low class was provided and no explanations given why
The location and parking were great in regards to the town of Ratigen, a lovely little town with great shopping and restaurants. Just across the street from the hotel, there was a direct tram into Dusseldorf which was very convenient.
Location is very nice for a walk, plenty of bars and restaurants near by. Neat and clean with nice personnel. It's a bit far from Dusseldorf. The hotel is very simple with not that many services.
The center is few minutes from hotel, good location,very secure, room big and every day they changed towels and cleaned room, quite. Staff very friendly and helpful. The pillows and blankets are fill with feathers.For breakfast fruits were not fresh.
During our stay we liked the very warm atmosphere and the really kind and helpful staff. We also liked very much that the surrounding are of the hotel is very alive and beautiful, the centre and especially the busstation are within several minutes walking. N/A
Proximity to airport. Ditance from Centre. Quiet area with little to see or do around hotel.
staff bedbugs, air condition noise and not cooling enough
I picked this hotel because it listed having an airport shuttle. But the shuttle did not run om the days we needed it (does not run on weekends)
My hole experience was excellent at this hotel!
Wifi gali the All day never have The Internet wi Fi
Stayed at the hotel for one night. Standard hotel, comfortable and very close to the airport. The airport is close to the city, so you can easily hop on public transportation or taxi to get to the center. Staff is friendly and efficient.
Limited airport shuttle service, stops at 10 pm. I arrived at 10:30 and had to take taxi. Extra cost. Sheraton is at airport
Clean room Breakfast buffet - I was a transit passenger and needed a room for the night. I was considering Sheraton at the airport, but decided to go with Lindner since it offers free wifi in the room and a free shuttle service. Well, wifi wasn't available in the entire hotel - free or paid. I was told I can go back to the airport for it, using hotel's shuttle service that supposedly goes every 20 minutes during certain hours in the morning and in the evening. The reception failed to mention that in the evening the shuttle comes only and when the hotel calls it and that there was no marked designated area for their shuttle at the airport. So the experience cost me extra taxi money and lost time waiting for the shuttle that never showed up. I would have done myself a favor had I got a room at Sheraton.
Great location close to the airport. Nice clean hotel with clean room. Pleasant and nice staff. Shuttle service to the airport not available during the weekend.
the design nothing
The rooms were very quiet and comfortable, the staff were really helpful. It is a taxi ride away from the airport around €8 or from 0600-2200 there is a free shuttle service which takes 10 minutes.
The bed was excellent. I loved the linens! none
The friendly and helpful staff. The location to both the airport and the exhibition center was superb. Nice restaurant and bar. The fact that I had to pay for an extra night even though I gave notice more than 24 hours ahead of time that I had to push my stay by one day. I ended up staying for three nights as originally planned but different dates, yet I had to pay for four nights.
the comfort and the excellent breakfast!!!!!! when people travel with a lot of luggage/ need something to transport them.
The hotel bar and food were excellent N/A
1. Excellent breakfast. 2. Clean rooms 3. Friendly and helpful staff 4. All taxi drivers know this hotel. Nothing worth mentioning. Everything was fine.
Near the train station
Great location 100meters away from the derendorf s station which made it very easy to move wherever I wanted to go. Wired internet was excellent. There were stingy about shampoo even after the little bottle was finished. Price was very high during the K-Show but everything is high priced during the K-Show. The internet should have been included in the price. I do not understand why hotels charge extra for internet in 2010
Good comfort and very nice staff
The breakfast is just mervellous! Good location and connections.
Location, food. Price is 4-7 times higher during Medica Fair, compared to normal days. Surcharge for breakfast, surcharge for internet, no place to hang clothing during shower, long dark corridors, poor room light. Waiting fare too long for a buffet lunch.
Great room exclante staff 250Euro is too much even in Medica time!!!
Spacious clean room, very good bed. Digibox is not as nice as a real person, but we did arrive late in the evening
There wasn't parking place.
The Hotel was very central to Ratingen and all the points of interest were within walking distance. Also, there was secure parking behind the Hotel.
The bedroom was large and comfortable. The price of the breakfast was too high.
friendly and extremely helpful staff. cleanliness was superb. the lift was a bit scary but used the steps easily.
Nice large rooms, spacious bathroom, great breakfast buffet, very friendly staff Room and Bathroom very cold, despite keeping central heating on full power Reception no manned when I checked in. Instead key had to be retrieved from secured key locker
It had a friendly atmosphere. It had a good location regarding the Düsseldorf airport and Messe Convention Center. It was out from the mess of Düsseldorf and its traffic. On the other hand, it was very pleasantly located to train station, airport, Messe and the downtown. I learned that it has recently changed hands. It is in the process of a decent renovation. With some guidance, I am sure it would be a boutique hotel. The breakfast hall, the service and the workers were very kind, professional and friendly. I did enjoy staying at that hotel, although the price during this time of the year was quite high. Not much to say. I would love to stay again next year. If some artisan applications could take place, I would love it more.
That the owner was willing to serve breakfast earlier than scheduled.
The friendly staff, the clean and comfortable room, and the abundant healthy breakfast choices.
the staff was very welcoming, rooms very clean, breakfast very good and there is excellent restaurant nearby, I will come back definitely I could not find anything
Breakfast is excellence. Dinner at the restaurant is amazing.Great value for your money. Very friendly, Clean. Quiet. love the location Not crazy about the key-door room system
staff cordial, break fast quality need to improve a lot by adding few good options not having a tea/coffee station in room is inconvinience, 2. staff are not staying in night so if there is any emergency there could be problem
The breakfast was excellent The price was to high, EUR430.00 for two nights, reason was Conference in town, but I still find it way to high.
It was quite, convenient and rather cozy. And also, location for going to railroad station and city center was good. Room rate was high during the time when I stay at but I think that it was due to the Messe in Duesseldorf (I do knot know the rate at normal days without Messe).