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the hotel was very clean,the facilities where excellent, restaurant was good. signs and instructions around the hotel did not cater for english speakers. the hotel is a little out of town although that did not bother us.
Quiet, sunny location; spacious rooms; really good spa, sauna, steam, etc facilities; about five minutes' drive from Kitzbuhel (hotel reception staff advised free, easy to find and large car park in easy walking distance of the town centre). no iron or ironing board in the rooms; EUR15 for breakfast is a lot for a continental breakfast buffet (wouldn't take the option again).
The facilities were quite good. For a 4 star I would have expected a 24 hour service! This was not the case as reception closed at 10pm. The Jucuzzi was packed in the evening and 1 was not enough for all the guests.
Very comfortable and nice despite a phenomenal location area-wise. somewhere to come back to, definitely within the area, the hotel is slightly misplaced, and not easily linked to other places. cabs take 10-15mins to arrive, and buses are infrequent
Spacious room, good hotel facilities Front desk always very busy and crowded with guests
Excellent room, very nice breakfast, staff was wonderful. I would definitely stay here again!
The upgrade to the 2 bedroom suite was very much appreciated no
Lovely modern hotel with excellent facilities and very quiet.can not fault anything !highly recommend it. You need a car town has nothing
Location is bad, room service is terrible, rooms and spa and pool area are dirty and for the manager is not polide and i dont have an adjective for him....You pay what you get for, but in this case you pay to be upset ! Location is bad, room service is terrible, rooms and spa and pool area are dirty and for the manager is not polide and i dont have an adjective for him....You pay what you get for, but in this case you pay to be upset !
The spa facilities were wonderful and convenient. Very charming grounds which were well kept. Bed linens were great, but the beds were hard. Typical of European hotels, however.
Everything was perfect!! Very nice and polite staff.. Lovely room with modern design .. Best experience in Austria so far!
lovely breakfast and fabulous swimming pool, fantastic views, spectacular entrance, very spacious inside and outside, real luxury!
I have been in this three time in four months and i love it
Hight quality of everything - room size and design, hotel location, breakfast is super! N/A
Staff were superb - nothing was too much truble. Food was magnificent. A really fabulous hotel. Not a thing.
In spite of near city centre, I can feel rural resort. Swimming facilities were excellent, like Mon Cervin at Zermatt. Also l could play Golf the day when I arrived. nothing
wonderful spa, great rooms, excellent service and food. want to go back.
excellent hotel staff and very clean hotel and rooms
Very friendly check in staff. Very helpful.
the view, service, panorama ,food in restaurant,shuttle to town and back,the recration area pool and sauna
Layout of panoramic room and view from room
the spa the staff was not very helpful
excelent location in top of a hill , nice overview, Location, swimmimg-pool, clean, room, staff, They should definitely improve the beds. There are very unconfortable beds, no matrimonial bed, only 2 separate beds, put close but durring the night they are moving.
Location and settings,schuttle to the center and back,swimming pool and finish sauna. Food is very poor for 5 star hotel to compare with other Austrian resorts.Lots of salt in all dishes.No pancakes for kids in the morning.
the spa they run out of ski maps and generaly didntvolunteer information about opening and closing ours of the shops. we went over for easter and left all the shopping for monday but shops were closed
the room was very large and the tub is located in the room,behind the TV. Location is great,very quiet and the swimming pool from the last floor gorgeous, with views over kitzbuhel everything was perfect
veru good services
Exelente hotel whith nice spa, exelent comfort, nice restoran and nice servise,and everething in Kitzbuhel Exelente romantic ski weekend in Tirol In the luxury panoramic double room,very romantic is one problem. The bed is not for a capple, they must fixed that,becouse evereybady have they oven bed!
Great location (view of the mountains is fantastic).Good concierge staff Housekeeping facilities should be improved (used glasses are only removed when you tell!!) Missing bathrobes in the room.Telephone system for inhouse use (reception-roomservice) is not functioning automatically with one button.No proffessional business center facility.The computers are mainly used by kids to play games!! I had to wait for 30 minutes to use the computer SPA staff can not speak English Service in the restaurant can be converted to Alacart-limited alternatives for guests who does not eat pork
The spa area and the location was perfect . the rooms were very nice and the breakfast was perfect . the buildings of the hotel are perfect. The children play ground had one girl if she took a child to the wc nobody was with the children left in the room. The new year gala was very poor programmed and table planned and the band was not very cheerful however the manager tried to do his best by changing the tables . we expected more for such a hotel especially for the gala. The employees need more experience
Our room was very spacious and nice. Had a lovely view over the river and was nice to be only a short walk from the town. The restaurant staff were very unfriendly and often rude. It would have been nice to have a fridge and a jug in our room so we could make hot drinks. Also a DVD player attached to the TV to watch movies.
The hotel was excellent The only issue was that you needed to get a bus or taxi to the centre
Absolutely superb hotel in all ways. A liitle out of town but no problem.
Arriving after a long motorcycle trip in the mountains it was nice to be greeted with excellent service, warm welcome and very comfortable room. My party arrive quite late (around 2045) and were told there weren't enough main courses left in the kitchen for us. A bit surprising but the standard of the salad bar, soup and desert made up for the mediocre mains on offer.
The personel where verry friendly and service minded. The breakfast buffe was also very nice,with a lot to choose from. We had a large and light room with a nice design (Hahnenkamm) and instantly felt at home. the close vicinity to the railway station never bothered us either. We can really recommend this hotel for your stay at Kitz. If I would have been there for skiing I would have like to have more hooks for hangers in the bathroom for drying skiing clothes
Staff very friendly. Excellent breakfast buffet fitted well with physically active week. Booked single room upgraded to double. Booked late so had room backing on to railway station. Room fairly soundproof so not really a problem.
hotel staff kindness no undeground parcking
The food was excellant, especially the cooked hot breakfast rather than a buffet breakfast Bar facilities were poor but we understand these will change once the extension is completed
Hotel staff was very pleasant to us... No facilities at all inside the hotel...
Convenience to station and ski busses. Food great value and very good.
Plenty of facilities at the spa, connected to a great golf course, rooms were immaculate! More options for casual dining would be beneficial
the room ,food ,spa showerwater go in room
Excellent quality of accommodation with large and well finished rooms; very friendly staff who took the time to know your names almost immediately; very good restuarant (half board is a good idea as you are 5-7 minutes from Kitzbuhel centre by car). It's only 6 months old now (March 2010) but it has been finished very nicely. Pool was a bit too cold. The jacuzzi is part of the pool and this needs to be separate and hotter! Otherwise, it's a lovely spa area.
good frequent shuttle service, good breakfast and excellent dinner no
Beautiful lobby / bar with open fireplace. Rooms old style but large and comfortable. Location excellent. Staff very helful and friendly. Spa wasn't advertised enough - brochure in folder in locker - should be more prominent. No reception at spa so if token for jacuzzi needed you had to go back up to main reception.
The staff were excellent and extremely helpful gong out of their way to assist us during our visit. Thanks Laura for your help in everything especially providing and printing out driving directions to our next port of call. Very centrally located to the town and all ameneties and main ski lifts. Didnt appear to be any parking and we were directed to the hotel next door which was closed due to the off season so we could park there. Dont think it was a major problem but offer this in case you were expecting to park at the hotel. UNless of course they have a parking facility we were not told about. Couldnt comment on the 5 course meal others have as the restaurant was closed, again probably due to the off season.
The position ,the helpfulness and friendlyness of the staff and the fact we could park our car right outside the hotel.Also the lift
Excellent and helpful front desk staff very noisy, loud at night and hard to sleep due to noise
This was our return stay, last one was in July/August. Friendly staff, great room with view, cleanliness, great buffet breakfast, perfect location for walks in village and hikes in the mountains. We will return again next year. Very limited hotel parking with only some 6 to 9 spaces in total. Paying Eur15/day for parking underground seemed excessive, especially when the other spaces seemed empty in this off-season period.
The friendliness of the staff and the excellent service they provided. that there was no air conditioning in the bedrooms and the building of the new extension starting at 7.00 in the morning. The balcony was shared with other bedrooms.
Location, quality of renovation and facilities such as swimming pool & sauna
Superb spa, nice facilities. We stayed for 4 nights and during two of them we were disturbed by noise from groups partying in the hotel until late night. One wedding party was noisy until 3 a.m. which is quite uncomfortable when travelling with children.
The hotel is has very comfortable rooms, very friendly staff and fab wellness facilities The resturant seemed to be too hot each evening with no fresh air.
Confort I want to city center at night to find an open restaurant because I did not make a reservation for dinner at the hotel's restaurant during weekend. There is no priorty to the hotel guest although it is a Resort Hotel which is never happened to me before?!!!
It was cozy with warms woods and fabrics, but it was still contemporary with a clean, modern feel. I loved the decor, the simple apples on the night table and chocolate on the pillow. They did a great job with a small space. Wonderful view, too! Attentive staff, nice fitness area, great location. Amazing breakfast included in the price of the room! I would definitely stay there again. I would like to see more amenities in the fitness area....free weights, etc. It would have been nice to have a water cooler in there, as well. Everything else-top notch!
very kind staff,nice interior design,good cuisine,very clean. small tricks with internet use.If you pay one hour or more you have right to use it only in one session.If you close after 5 minutes you can not use the rest next time.
the hotel was very friendly and well run.it was an ideal locatiopn,both for skiing and for visiting the town. no
We had a great stay at The Hotel Kitzhof. The staff were very good and helpful with our 12 month old daughter and all our requests. The hotel itself is gorgeous and in a great location. Breakfast was great, as was the restaurant for dinner. The 'business centre' did not work while we were there.
Very friendly, helpful staff who made the stay a real pleasure.
the atmosphere, the staff of the hotel, the view, the confiture and the bread from breakfast, the services, the piano player, aso
It is a traditional hotel and they know how the keep it a classic. The restaurant is very good and carefull. Although we had been there in a time of holidays for schools, the peace was kept.
The hotel is located 1.5 km from the center of town, in a beautiful building, very quite and calm, and staff are very helpful. The room was fairly sized. Breakfast was excellent! The 2 days we stayed there were fairly hot, and the room didn't have such a good airflow, so it was a little hot during the day.
Staff was extremely helpful, courteous, and friendly. Beautifully furnished, unmatched setting, very clean and well kept. More comfortable bedding and slight problem from nearby chimneys, everything else outstanding.
I would reccomand it to everyone. Everything was fine especially the staff.
breakfast was disappointing, qualitiy of a youth hostel room: clean but simple standard
Good food, friendly staff, great location, able to take along the dog Pool was rather old fashioned, sauna facilities adequate but nothing special.
Good location, big rooms Not very children friendly. Service at the restaurant was poor.
the service in the restaurant was very efficient and the staff very accomodating
Wonderful hotel!! Quiet and nice position, only 2-3 minutes walk from the center. Great panorama on the mountains. Very good breakfast. Our room was very well furnished, with balcon, a lot of space inside. Kind and professional staff. Nice garden also !! No air conditioning ..... too bad!!
I liked the location and the services plus the friendliness of the staff The meals were not impressive. There were too many big groups having their meals there and as an individual traveller it was not easy to get a table and a good meal in nice surroundings
The hotel is very nice and well equiped Free internet
Very nice hotel, good breakfast, good location, large rooms. I would not recommend to have a dinner at the hotel, cuisine is poor...
Peace and privacy. No
relaxed atmosphere in very comfortable surroundings.
excelente relacion calidad-precio. habitaciones amplias y spa fantastico. merece la pena la media pension.
good location and friendly staff. accessible to 2 main cable cars and the city center. opening hour of the pool and sauna is quite short. if it would open from 6:00 to 22:00, we could use them more. also, my daughter can't use the pool because of its opening hour.
Very friendly atmosphere
The service was first class. The family could not have been nicer or more accomodating. The food was gourmet, the wait staff professional and humorous and the massage therapist was one of the best ever. Would recommend this hotel to anyone. Ski bus right in front of the hotel takes you to the lift less then 1 km away. Wonderful vacation! Wish it had a hot tub
Surroundings Very close to Skibus Nice and friendly atmosphere Beds could be softer and more comfortable
Please write at least 15 words
The overall experience was excellent, taking care of even the smallest details.
Friendly front desk staff - nice breakfast selection 1) The swimming/sauna facility is closed quite early, at 8pm 2) The room was so-so, lower than our expectation 3)Front desk is 24H, but not always around 4)In the midnight, our door is open like a mystery, fortunately we didn't lose anything, but it is really scared when we get up the morning to see a open door...We are pretty sure double check the door closed the night before.
The service and food at this hotel are 5 star, the staff are some of the most courteous staff we have ever come across, views and location are perfect, if you want a relaxing pampering break with fresh air and breathtaking walks (literally!) the Kaiserhof is perfect. Minor complaint, the wine list is limited and overpriced.
Very comfortable , excellent service
Its position relative to the main ski lift in the town, while still being an easy walk to the town centre and its facilities. The reception staff were excellent - very friendly and helpful, as were those in the restaurant.
The room was comfortable and we particularly liked the balcony. Breakfast was good and the daily upgrade to half board was very good value for money. We stayed when the weather was hot and air conditioning in the room would have been a big advantage
Hotel Kaiserhof in Kitzbuhel was a wonderful, exquisite place to stay. The Tyrolean decor (lots of lovely pine and the beautiful patterned carpet) complimented the mountain atmosphere. Traveling as a single, I felt very comfortable at the hotel, and everyone on the staff exemplified gracious hospitality and warmth. The location is at the foot of the gondola for the Hahnenkamm run, and it was fun to sit in the garden and watch each car go up and down. I enjoyed hiking and exploring the town while other guests raved about the area golf courses. Staying at the Kaiserhof was so incredible, and I hope to return again soon. Everything was perfect - no complaints
Hotel facilities and services are excellent. Location of hotel is the best place of Kitzbühel. Always smiling staff and perfect foods at both breakfast and dinner were exceptional. It was lovely vacation for me and my family we always remember.
The hotel is a beautiful building, well situated in central Kitzbühel.
Friendly, efficient, and helpful staff. Family owned and managed. Front desk and restaurant staff all multi-lingual (Deutsch / English at a minimum.) free wi-fi. Double room was of good size, with a nice sitting area and small balcony. Bathroom clean and modern. Room and all public spaces very clean. Very extensive breakfast buffet with nice touches such as fresh fruit salad and season fresh fruit and sparkling wine. Good restaurant with pleasant patio dining in good weather; it is also very well-staffed by a very attentive team. Daily specials are probably the best, with permanent menu items depenably well-prepared. Reasonable wine list with some well-selected enjoyable Austrian wines (including reds.)
Great location. It had everything we needed. The owners were very friendly and helpful. Late breakfast start - 7:30. That's all and that's probably being a bit picky.
We liked the service, great food, and location offering perfect views of the magnificent Kaiser Wilder Mountains.
Loved the place. Excellent value, staff v friendly and helpful, food excellent, good location.The evening entertainment included in the price and ski guiding as well although I couldn't take advantage of it. Find me some more places like this, at the same price!
Very helpful staff, good food and well-equipped rooms
Nice and quiet and enjoyed standing on the balcony looking around. Nothing to dislike
hotel is good. staff helpful. rooms very comfortable. nice position in centre of village location. food not up to its past standard. beds are too hard.
The staff were so helpful and friendly and the restaurant food and service was amazing. Fantastic catering in the reception area when waiting to check out. A wonderful night! And so close to the chairlift. Thank you :)
Very nice breakfast, clean & comfortable room, nice swimming pool. n/a
We liked services, comfort, facilities, the view from the room, hotel staffs and so on. There was nothing.
Quite location, nice views, large rooms, very good food at the restaurant.
The staff were very helpful and most were able to speak english which helped as we only speak a little German. Appart from a four or five seats in the reception area, there is no place to sit in a communal area for a drink and to relax. The only time the bar seems to open is when the restaurant opens and then the staff are focussed on the job at hand, which is feeding the guests.
the service was very nice and polite..rooms are big enough with beautiful view! breakfast was just great! a bigger fitness room maybe?? but outdoors are too nice so it is not that necessary.
Excellent location, very clean hotel with much over averige services comparing to ski resort locations. Nice and helpful staff.
Good breakfast, comfortable rooms, friendly staff No Internet in rooms, extra charges to use terminal in lobby
Excellent room; it was larger than expected, and well-appointed. Pleasant indoor pool. This is not a complaint, but the staff spoke very little English (and I speak very little German). The information in the hotel was (understandably) posted in German; which made communication and access to information more difficult than I have experienced in other hotels of a similar status.