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I have a very bad experience with this hotel. I stayed there for 2 nights, and when I was checking out, the bill shows an additional euro60 charge from their resturant, but I didn't have any dinner there! And I said to the staff "I didn't take anything from mini-bar, either", she didn't response, so I highlighted it again, then her manager came up without any explanation or apologize. Even they correct the bill, he shouted at me, saying "Pay and go, otherwise I will kick you out in 2 mins!". It's totally unacceptable, especially this hotel is marked as 4 stars! I would never ever enter this hotel!
Convenience and realiable catering etc. Inside is fine but the outside is in need of some tlc... beginning to look shabby compared to others in the area?
I had a great time here, the brekfast was very tasty and rooms were cosy and comfortable..this time my trip was a business trip but I would like to return with my family to have my holidays,the staff of the hotel already recommended me to visit the surroundings of rimini :san marino,san leo,verucchio, montescudo.. I would like to see them .. My stay was too short..
location was good family hotel so was very noisey
Other than being right accross from the beach and friendly staff, there is nothing that I would mention for the positives. Hotel noisy, room not very clean and tiny, old furniture, bathroom small and old. Requested parking spot upon arrival and glad we did. Parking is extremly small and cramped. Staff did manage to get us one spot. After parking could hardly, and I mean it, I could hardly get out of the car w/out hitting the next vehicle. For one night it was ok but would not spend a whole week there. Hotel's rating as 4 star has a lot to be desired...
Good position, free reserved parking and WiFi.
The location, the staff
clear,and good service food is not fit for Asian, and no water bottle for hot water
The rooms were cosy, the breakfast choice was extensive and the hotel was in a good position. The spa bath in my room did not work.
The breakfast time (available until 12:00noon) is excellent for people who like to lie in or wish to take a late breakfast.
Very nice hotel best location! But ask room with sea view! Breacfast was ok. Shower cabine was broken!
very helpful staff, most comfortable bed so far, good location
The hotel was clean, modern and well positioned for the beach and eating places in Rimini. Breakfast choice was excellent. I don't think I'd like to pay what they quote as full price unless it was right in the middle of the holiday season. But based on the offer through this site it was good value.
Clean rooms Rooms on the small side
The hotel has an excellent location, the rooms were clean, the staff were friendly. Overall the hotel was very good value for money No
Room is clean and the hotel is situated in the middle of major atractions. The internet is not free!!! I stayed to a 3 stars hotel a day before in Rimini (Hotel Biancamano) and it was free there and here to a 4 stars hotel I had to pay 4 euros for 2 hours.Also for the parking I had to pay 10 euros/day. I was expected from the hotel to have a private beach where not to pay for the bed, but it was impossible.
The hotel staff was excellent and the view of the sea from our room was very nice. Not a complaint but more of a disappointment that I could not get coffee at breakfast to take to my room without being requested to use room service.
It is a nice hotel. Very good breakfast, wide range of choice-quality and BIO products. Great pasticeria. The room was also nice, I took a room with seaside view and it was great. Not noisy. I have expected the SPA. I didn't see the SPA, so I have asked somebody in the last day and they told me the SPA is turn off, I have to let them know to turn it on.
Very nice hotel in modern style in excellent position (in the first line near Sea) All was excellent !!! only swiming pool was in worse condition :-).
The staff was very accommodating, friendly and helpful. The Hotel was well situated. Breakfast was well served and unobjectionable for Hotel category. Amenities were good. None that I can think off.
The accommodation was superb. The hotel is, in my opinion, brand new or redesigned. The location nearby sea and shopping is great. Staff is very helpful, friendly. I spent there beautiful time.
went to the beach and eat out in the many restaurants drinks quite expensive location very good never had a restaurant for evening meals
I liked seavew, big balcony and hotel location. I did not like very much that we took a bill for our room - 811 euros against 600 euros which were declared at Booking.com. I can not understand what was a "VIP-treatment for 180 euros" that we saw in the bill at morning 1-st day of our stay. At other days "VIp-treatment" has price 5 euros. So, Internet connection was auwful.
secure parking for the motorbike,a must on a europe tour,helpful staff
I absolutely adore this place.
It was ok but bog standard for a four star Some facilities unavailable
convient to beach and restaurants staff where not very friendly
The hotels location is very good, The staffs skills in english is terrible, wich leads to big problems. The breakfast was only sweets and marmelades, The room is very small and is absolutley no four star hotel. The hotel is very nice looking on the outside as well as the lobby but the room is hostel-like an worn down.
Close to beach. Reception and outside area very nice. Views from balconies overlooking the beach Rooms were not furnished to a good standard. Definitely not a 4 star hotel. Staff speak very little English, if at all.
The beach couldn't be closer. Lots of restaurants available just round the corner. Even though it was good, it looked more to me like a 2 star-hotel rather than a 4 star-hotel
Nothing, due to the fact that the hotel have very low qualified personnel( no english speakers ), low quality of the room (dead mosquitos on the walls, the bed was got our of the wall) and very low quality of the breakfast (no hot breakfast, 1 kind of cheese and one kind of meat ) Everything should be improved.
its location.however the most of the hotels in that area are near the sea!! -staff so unfriendly -it looks like the cheap flights where you have to pay for everything ( minibar , internet, parking , ... ) although it doesn't cost as cheap flights either. - at the morning they came to verify if you have use the minibar!! - breakfast was so normal not even at the level of 3 star hotel. - the design was less than normal as well , our room had the view of the another hotel WALL!! - overall i believe this hotel can have 2 stars and not more!
Nicely located close to beach. Breakfast could be better for this price. Free parking would make more sense. 15Euro per day in August is too high.
design and high tech space size of land
The staff were very nice, the room was big, and the bed was comfortable. It was expensive.
Very modern Hotel
Very modern and nice hotel. Good place to stay. Good SPA zone. Swimming pools - external and Jacuzzi (internal). Underground car park. Close to the see and city centre. Access to SPA for adults only (indoor swimming pool - Jacuzzi).
design-spa-restorant staff service-internet-location-security-lobby
I enjoyed the whole experience of staying at the Grand Hotel, the staff were excellent as was the food. The room was spacious and comfortable with all ameineties.
Very professional and friendly hotel staff. Good breakfast buffet. Nice swimming pool and nice location Additional price for the beach between €85 and €110 per room and per day, but this not a budget hotel and if one cannot afford the supplements, tips, ... of a first class hotel, one should not book one!
The general ambiance of the hotel and staff - very friendly and courteous
Good Breakfast. The hotel was like a building site when we arrivied, and was noisy during the day when we sat by the pool. The pool was dirty and not cleaned, this may have been that we came at the end of May and it was not in seaon. The drinks were very over-priced and it seems there is a brothel nightclub under the hotel! We woke to find several business cards on our car. The decor is somewhat shabby.
Great location. Very friendly and professional staff. Beautiful hotel. Best experience in hotels in our 2 weeks in Italy.
100 Euro for beach is excessive.
The relaxed atmosphere and the efficiency and friendliness of the staff. The charge made for the use of the beach facilities.
Hotel ambience overall was excellent. Meals were superb. Staff excellent. Pool facilities good, beach facilities excellent Had to upgrade to a Suite to get in to main hotel. In the suite, shower ran hot or cold - but never constant. Bath was tiny. 2nd TV not connected to the satellite which reduced pleasure of having a "lounge" area to relax in.
Make sure you are not in the annexe. It's not 5 star, it's not even 3 star. Stay in a renovated room in the main building. Be ready to pay EUR90 extra per day for the beach facilities !!!
Location perfect to start trips around Rimini or go to the beach Room need to be painted; breakfast as usual within Italy acceptable but not 5 stars; pool closed at the beginning of October; no sun chairs available
Reception staff Breakfast, old hotel
I liked the friendliness and helpfulness of the personnel, the location of the hotel and the excellent value for the budget. Unsatisfactory breakfast service, especially towards the end of breakfast time, which was indicated differently in the hotel materials and differently by the waitressing staff.
It is conveniently located just a few steps from the beach. Friendly staff, nice sea view from the room.
Garbage view was perfect. It's much more less then 3*
Location and staff
Nothing, I left after one night It is e dirty, it is not 4 star, on the contrary it is no star, at least outside, it is not on the beach as it appears from the photos, but on the harbour
Lots of animation programs, very nice entertainment staff and nice swimming pool. Close to the beach. Small room, no real closet for clothes, limited number of staff speaking English, bad organized parking lot, bad shower in the bathroom..
price, location, swimming pull room, tv,
Great staff, very clean rooms, good location...more than any expectation for that kind of money.
Nice room, large bath, attentive staff, breakfast Jacuzzi not functional, TV not quite functional, no balcony
Quiet, close to beach but not noisy
Location of the hotel was good and the confort of the room was good.
Excellent hotel, excellent service! The location is near the beach and the main street for evenings out. The room is spacious, clean and has everything necessary. The bathroom is large and bright. There are no balconies.
A pleasant hotel in a pleasant location. By normal european standards the hotel would warrant 3 stars not 4. Our room was clean, had what we required including a balcony. On the downside the hotel was bland inside and required more pictures and a bit of greenery particularly in the breakfast room .
Room size and cleanliness Total lack of information in the rooms about ammenities and services such as breakfast times
Excelent location (central but quiet), 3 minutes walking from de beach; very clean; very safe; and most of all, staff very, very kind.
The staff was very helpful and kind. We arrived at 23.00 on Sunday and we were still able to order a light dinner in our rooms.
Great breakfast, proximity to the train station and bus stop The wardrobe in the room was too small
Its location was close to the railway station and therefore good for visiting other places in the area.
Helpful and polite service.
Friendly and helpful people, very clean hotel. Excellent experience! n/a
Stayed here a couple of days. Rooms and its surroundings clean and tidy, The staff was very friendly and tourist informative. Breakfast was good. If I visit Rinini I would decide to go for the same Hotel.
We found this hotel to be excellent for a short stay in Rimini. The staff went out of their way to be helpful and friendly and the decor is very stylish. The breakfasts are extremely good and it is well located for the station and the old town. Nothing, we were completely satisfied with all aspects of the hotel.
The reception and breakfast staff were very friendly, the room was what we wanted with a corner balcony, very comfy bed and pillows, breakfast was fresh and a good selection of hot and cold.We had an excellent stay.
Very clean and Very friendly staff ! to close to the street, gareden on the top of hotel would be nice...
Location and staff support
Nice hotel, near the beach, enjoyed my stay. Doesn't really seem like a 4-star hotel (maybe 3.5).
My compliments to the receptionist, they were courteous, kind, and well presented. The rooms were clean. I would sugget this hotel even if I have some complains because it is a good one and worth it anyway. Two things to complain were the day when we arrived, at once we had our check-in and took a rest/nap for a while but suddenly a man (Matteo), opened the door without knocking. It was really embarassing and I was so angry with this manner. Another thing was our second day returning back my room about 3.30 in the afternoon, tired after having a long walk and long day in the beach, I directly took a bath and found out there were no towels so I called the attention from the reception. But in any case this is not really a very bad feedback, we're all human sometimes we made mistakes and from these mistakes we learned from it. I hope that these thing will be a lesson for their staff.
very friendly manager and staff, good accomodation
good location near sea side and promenade, friendly and helpful staff, clean rooms, nice wellness center on the hotel terrace for reasonable price, good parking options (parking lot, around hotel, garage (for extra cost) wifi internet was not in rooms but only in hall
The staff was very friendly and helpful. Room was decent size and clean. Good value for money. Nice location. Will return some time again. Inflatables or ball games in the swimming pool. Although this was on one or two ocassions, it still causes some nuissance. The hotel has a security camera in the pool area so if could be better controlled.
The hotel is well located for the beach, bars, restaurants and shops. The hotel pool was small but convenient. Reception service on arrival as our booked room had been sold on and we were forced to pay an extra 25 euro per night.
Location, cleanliness staff!!! reception!
The price was good and the swimming pool was very good, was private and got sun constantly. I stayed in a superior double and the room was to small, we didnt have a double bed just two single beds pushed together which came often came apart. The location is to far away from the bars
Has met all the requirements for our choice of this hotel for our 2 days' visit in Rimini and I express my comments in english, rather than italian, for I feel that they'll be more useful to non-italian visitors. The following criticisms are purely constructive and they do not detract anything from our stay at the Gallia Palace as there were many signs that the hotel had been refurbished recently ( we liked the quality & design of the wallpaper ) -the operating of the electronic bedroom access card and of the airconditioning control pannel required some time in getting used to but then they were O.K. I liked the fact that the A/C would switch-off when opening the balcony door !. -The glass pannel beside the shower is at least 10/15cm. too narrow as it does not prevent the water sprays from the shower flooding the bathroom's floor. -The TV set totally impeded the use of the bedroom's mirror ( a wall-mounted TV monitor would be better ).
Good location, close to the beach. Breakfast very liesurely. Parking was not sufficient and some items on the menu were not available
The staff ,especially Domenic, was great! I had booked this hotel b/c we wanted an inddor pool for our kids. There is a pool, but it is in the spa and more of a jacuzzi, but the staff was great and still afforded our kids the opportunity to swim on several occassions. It is a very clean, classico, hotel ina good location near the beach and marina. The restaurant was not open for dinner due to the time of year we were there but the breakfast was superb.... eggs, bacon, danish, fruit, cereal, meats, breads, fresh orange & carrot juice and even Prosecco! Plenty of restaurants nearby.
Our room was upgraded,very comfortable, good location The front staff did not speak english very well.
Our fourth stay here. Very good hotel, great food and choice at breakfast and dinner. Made to feel very welcome by the staff and owners. Great location next to the beach and very close for shopping.
The staff were lovely, unobtrusive but attentive when needed.
Great staff, superb breakfast and jolly comfortable rooms
We liked the position of the hotel and the staff were friendly and efficient
Very friendly staff. Room was regularly cleaned with fresh bedsheets and towels, plus the bath robes and fruit were a very nice touch. Breakfast was great, as was the evening meal. Though we booked a spacious tripple room, the room turn out to be a not too spacious double with a small side bed. However the beds were all comfortable so this slight issue was overlooked. One area that cannot be overlooked is the bathroom is far too small. You couldn't go to the toilet without putting your feet in the shower.
noparking more parkinng
A great hotel. The location, food and the staff make it a great place to stay . Have stayed here many times and it is always a pleasure .
good price, nice place near the beach
close to the beach. breakfest was excellent. the staff very helpful and supportive. things to do within walking distance or by bus. exercise equipment is at the beach not at the hotel. Internet is pay as you go. Rooms are two small when they offer you 3 person stay. They are just comfortable enough for two person.
Breakfast internet access nowhere to be found
The location of the hotel, very close to the beach, the special summer all inclusive package and the great food at the Amau restaurant in the hotel! No Internet services for the entire duaration of our stay.
Location standard far below 4 star, the room was quite small, bathroom very basic, no bathtub
location & price poor-poor brekfast, small rooms (Superior Design Room) on last floor, 2 (!!!!) tabs of coffee for day (xa-xa)!!!!!!
The rooms were contemporary, very clean & had everything we needed. There was plenty of choice at breakfast and it was very nice. The staff were very friendly and helpful There was only 1 mirror which was in the bathroom, could've done with a full length one in the bedroom
exxcellent friendly staff, newly renovated rooms Internet did not function too well in the rooms
The location of the hotel was very good, close to the seaside, restaurants. The staff was very friendly and welcoming. The internet should be free nowadays and the room's floor was not clean.
Location is perfect I think 4 stars is to high for the hotel. Small rooms, old bathrooms, etc. Need investment.
The hotel offers an excellent breakfast. The rooms are comfortable and cosy. The staff is very welcoming and multilingual (English, French) The wellness area was overcrowded when we used it, too many users for the sauna/hamam seats available.
hospitality, friendly staff, SPA
wellness centre, location No
Room fabulous with sea view. Breakfast fantastic.
The bed was one of the most comfotable ive ever slept in..the suite was cleaned every day of our stay.
SPA, cleanliness, friendly, active and helpfull staff, comfort...everything was perfect!
beautiful hotel,nice staff .Great level of services and very relaxing spa.Everything was perfect to spend a few days abroad with my kids during holidays. if something is not working or missing then don't expect them to do it right away. No more bread at breakfast then you just don't have any, ventilation not working but even after telling the reception nothing was done but was really warm is the room then you open the window then really noisy. But was minor inconvenience and really enjoy the hotel.
Elegant and stylish, very helpful staff, good parking.
Food at the restaurant was great. We had room with the sea view and with the smalll balcony, good value for money. Room was clean and bed - comfortable. The system of issuing new user ID's and passwords for the internet use is quite disturbing.
nice and clean room, bath tub with facility, direct access to the beach, the staff (reception and restaurant/bar) was brassy and very (too) loud
The staff was exceptionally nice and extremely accommodating, although the maitre d'hotel was not particularly welcoming. The room had carpet, which we did not like, and it had a strong cleaning solution smell. The spa services were more than disappointing, and I would not recommend trying. The tub water was grimy and cold. After deciding not to use it, we were nonetheless charged for it.
Fairly smart, clean hotel with small car park. Stayed out of season on bed & breakfast basis for 7 nights. We had a suite with 2 bedrooms, 2 bathrooms & a small kitchenette area. However if we wanted to use one of the four hobs we couldnt as there were no kitchen utensils, plates, cuttlery etc. May have been as out of season? Room quite noisy as usual hard floors and children waking from 630 above. Only real gripe was that if later for breakfast - 930 with closing at 10 - few coissants etc left on majority of mornings. Also need to bear in mind not really practical to walk to Rimini from hotel being in Riverbella.Overall pleasent enough hotel & whilst OK with staying there again would look at somewhere else closer to Rimini.
The distance to the exhibitions centre and the kindness of the staff
Excellent location, right on the beach. We had a nice, clean room with sea view. Great if you're looking for a relaxing holiday with nothing to do than lay on the beach. Breakfast could be improved for a 4* hotel! Coffee was from vending machine and croissants and cookies looked and tasted cheap... As for parking, we arrived at 20.30 and they had no more parking spaces; luckily we found one on a street nearby.
Proximity to the beach - Mold in bathroom ceiling, judgemental clerk at desk, Unfriendly to english speaking guests.
Really on the beach, great view, spacious room and bathroom, wide choise at breakfast. The space on writing desk in filled with small old ctr tv (lcd tv on the wall is better solution).
Hotel is on the beach Most informations in this hotel are displayed in Italian and Russian! Roof garden not in use. Too small rooms as for 4* hotel... I bought a bottle of wine in the bar and asked for 3 glasses... It was impossible to get 3 the same glasses..... is it really 4* ??? Breakfast was very poor... at 9am there was no hot food left...coffee was served from vending machine!!!! in Italy!!!
beach within the hotel territory (don't need to cross the roads) to make the beach free
The hotel was about 2 blocks from the beach and had its own reserved section on the beach with tables, chaises, and umbrellas. It was also about a 15 minute walk to downtown historic Rimini and shopping. The hotel itself was lovely, felt fresh and clean, and had very unique decor in the guest rooms. Each room had a large mural over the bed with a scene from Rimini and other artistic touches. It was a hotel room with personality and charm.
The room was comfortable and well designed & the staff were very helpful and friendly
Quiet and even restful with easy access to the beach side areas and local restaurants, facilities etc. Evening bar facility service was somewhat lacking as when we asked for a gin & tonic on the first night they had none we were told and even red wine seem to be an issue.
It's the second time I stay in this hotel and I feel like confirming everything said the other time. It's indeed a lovely place where you can feel at home, have quiteness while being in the center, at a step from the beach, which is beautiful in winter too, it's very clean and very nice. Really enjoyed, will come back anytime I'll be coming around.
The staff was very friendly and we really appreciated the free wireless internet service
hotel staff - extra nice, very kind..hotel superclean, good position-not far from the sea beds weren´t so excellent how we had expected..but it is just one thing
Nothing. The room was too small.Hotel is located in a small alley. Staff are rude. There was not even a box of facial tissue in the room!!
Very clean and tidy hotel, which was in a quiet location and was good value for a 4 star hotel
My room was very clean and confortable. Staff very friendly and helpful. The buffet breakfast was very good, with a wide choice. I'm very happy with my choice and I'll return at Sovrana again. I highly recommended it!
Close to beach, shopping, food No parking was available. Had to use a Car Park two streets away and cost an extra 18 euro.