Would you like to save as your currency permanently or for this visit only?
I enjoyed the moments using the facilities and comodities inside the rom and building. I suggest the menu can be changed every day..and more natural juice can be served there
I found a cockroach in the room, walking on my suitcase!
The staff were friendly and helpful. Nothing to complain.
Room was large, bed was huge. We only stayed for one night and the hotel was fine for that but more of a business hotel than a holiday hotel I think. Bed was on the hard side.
central location for business purposes front desk staff might just try to be a bit happier, they gave me a correct service but the level of friendliness could be higher
Reasonabal hotel.Staff were helpful. Not a good location if you are on holiday.£20-25 round trip in a cab to Copacabana or Ipenema.Rooms were a bit gloomy.
The rooms were very clean and equipped with cable, the pool terrace was very pleasant and the staff were very friendly. It was a good option during carnaval time because it was close to the sambadrome and it was less expensive than staying in Copacabana or Ipanema. The staff could have been better informed about events during Carnaval. Everyone was very frieldy and I understand that because the hotel in downtown, it probably usually only services business people outside carnaval time, but we wanted to see some other sights in the city and they were not always well informed. They could also offer a wider range of tours.
the room was ok but there were some work in progress on the facade. For this reason, the view from the room was not so nice
Roof top pool, very clean, brilliant breakfast. Expensive Internet, blocked toilet.
Toilets had uncomfortable square seats, and both I used were blocked - pretty shoddy design. The buffet dinner was over-priced and under-quality - not good value at all. A few days after making the online booking, I received an email to say my credit card had not been accepted, so I supplied a new card. Yet the very next day the initial card was charged, which made me very wary of a double charge as I cannot check the 2nd card online. This is very shoddy by both the hotel and your website.
hotel pep in the counter can speak english well the girls in the counter is not so resonsable
The staff was very cooperative with our demands. I cannot find any negative point from an objective point of view.
Free Wi-Fi internet. Clean and modern. Friendly staff. Good breakfast. Nice located. Not far from subway station. Very good option for carnival and city trip for those who want not to overpay for copacobana
Clean room, clean and modern bathroom. Good location Internet is not working 100% of the time. My neighbor is very noisy after hours but I guess it is just that room, can't blame the hotel for this.
Location, breakfast, decor, hotel staff. The unusual arrangment of the rooms placed aound the outer edge on each floor with the centre section being completelty open from the top of the hotel to the bottom. This seems to channel noise upward through the open space.
What I liked best was that the reception staff made every effort to help me, especially the one who spent a long time on the phone trying to help me locate my delayed luggage from the airport. He was friendly and polite and I appreciated his help a lot. The rooms and facilities were more than adequate for my needs, and the buffet breakfast choice was great. The price was excellent. I'd definitely stay there again. Not the hotel's fault, but Centro is not the greatest location in Rio; not the cleanest or most interesting part. Having said that, I felt safe, and saw good nightlife including locals Capoiera dancing in the square.
Friendly staff who are very helpful in organizing day trips or suggesting activities. Excellent breakfast.
My plan included breakfast. Breakfast was great because I could enjoy various kinds of cheese, ham, bread, and cakes. The room was traditional because of wooden floor and door. There was a bit poor feeling because of small bed, small and no flat TV, no bus tub, and poor bed cover. Wireless internet did not work well because of weak signal.
Staff very pleasant and spoke English well. Room very comfortable and clean with good air conditioning. Enjoyed rooftop pooldeck and views. Very convenient to metro station.
Good service. Attention of the staff. Lack of parking
Location is very convenient for the "centro" (downtown) area. Not too large hotel, so faster check-in and check-out. Good room size with comfortable working desk. Newly renovated, evrything very clean. Good restaurant with reasonable prices and fast room service. Only black spot is poor Internet service. The per-minute option gets disconnecting and is terribly slow. The per-day option is also very slow. Difficult to understand since they are charging for it. I purt a complaint on 2 previous stays, but it has not improved. They told me that they are planning to change provider around October....
Very good location for city cultural visit (not beaches), excellent room, helpful staff and several spoke English, all at a good price. It was a much better deal via booking.com than direct booking or others and my credit card was not charged until departure. A wholly positive experience.
service, comfort, location free internet
pillows were too thin
the location, the services/facilities and the hotel staff
Staff prompt to serve and willing to help, also very knowledgeable about getting around the city by any mean of transportation. On requests, specify what you wish and they eill be sure you'll get what you order to the detail (off course upon availability).
The hotel and rooms were very clean and modern. Staff was friendly and helpful. I would've liked some free drinking water (minibar was bit expensive). Elevator is noisy. Rooms are far from being sound-proof but there's not too much noise anyway. Rooms are also a bit small. Hotel taxi costed more than regular taxis.
Staying in the center of the city was an excellent choice, and being near the subway and Theatre Municipal was handy. The neighborhood remains a bit gritty and caution is required in the evening, except at nearby cafes that spill out into the street.
Close to airport and city center.
Nothing My impression f this hotel is that yhe rooms are for hire hourly. They did not seem to understand the term forward booking. The rooms were not only rundown but dirty, with blood on one of the bedspreads and dirty towels in bathroom. i saw at least 2 other customers ask for refunds, in fact one woman went up in lift and returned immediately to leave. Whilst waiting for my refund for myself and family, a lady brought a man in and booked for 2hrs.
Very clean,downtown location. Everything very,very old!Furniture,beds,absolutely everything.Even my fridge doors fell down when I wanted to open this!!!!!!
breakfast was very good. Good location to stay near down town Air conditioning didn ´t work at all. No hot water in the shower.
Disposition of the staff for service Tha chair and the desk in the room.
It´s very close to Santos Dumenot Airport (less than 5 minutes walking). It has a good breakfast included in the room´s rate. The carpet in the corridors smell a little bad. The internet is quite expensive.
views of rio from windows toilet wouldn´t flush, and hot water cut off in middle of having a shower
view from rooms at the front nothing worked.we changed rooms 5 times broken loo,water cut off in shower during a shower, broken aircon.
Não gostei e fui para outro hotel As acomodações não saõ dignas de um othon.
Buffet and location were good. Staff was confused about prepayment.
It had a Gym. Bad location, Over priced, Did'nt allow me to have my company in my Room considering the price I payed. Uncomfortable Beds. No acces to computers.
This is not a 4 star hotel as the website advertises, it is actually a 3 star hotel (and should probably be a 2 star). The rooms and services are very basic, and it is located down an unappealing side street next to a construction site. The pictures on the website are correct, but they are far more flattering than the reality when you get there.
Efficient and English speaking staff, helpful.
The continental breakfast was a treat and added a traditional touch to our Brazilian experience.
Unfortunately we did not enjoy our stay at the hotel and it is in is very bad,even hotel staff said it is to dangerous to walk around at night time.
It was the only hotel with places for urgent stay
The breakfasts were very adequate with lots of fruit and pastries. The menu didn't change from day to day, but there was more than enough to choose from. We appreciated the free Wi-fi in the room and the computer in the main area. The room was clean, but the furniture was old and looked like it could use some renovation.Towels and linens were thin and there was no hair dryer or washcloths provided.