Daily cleaning, installation of cabin HEPA filters on flights to Rio de Janeiro
American Airlines and GOL have waived their change and cancellation fees on flights to Rio de Janeiro. Confirm policies on booking site.
|Flights from Atlanta||9h 43m|
The cheapest airline ticket to Rio de Janeiro from the United States in the last 72 hours was $205 one-way, and $353 round-trip on the route from New York to Rio de Janeiro. The most popular route is from New York to Rio de Janeiro and the cheapest ticket found on this route in the last 72 hours was $353 round-trip.
In general from the United States, American Airlines, GOL and ANA fly the most to Rio de Janeiro.
Rio de Janeiro is served by 2 major airports. Rio de Janeiro Santos Dumont (1 miles) is the closest to the center of Rio de Janeiro and Rio de Janeiro-Galeao Airport is 8 miles away from the center. View on Map.
If the kids have a bit of excess energy to burn off, why not take them by one of the children’s play areas in the airport? There are three play areas available: one landside, one in the Domestic Terminal and one in the International Terminal. There are also nurseries and baby changing rooms available with bathtubs and changing tables.
The quickest way to get into Rio from the airport is the BRT (Bus Rapid Transit). The BRT connects the airport to a number of locations across the city, including the metro. It also uses exclusive lanes so it doesn’t suffer from the congestion that can often slow down Rio’s highways and streets. Aside from the BRT, taxis, rental cars, and shuttle buses are, of course, other options for travelers.
Whether you are looking for last-minute souvenirs and gifts for family and friends or a bit of clothing and jewelry to take home with you, Galeão International Airport is sure to have all your shopping needs covered. Some of the popular shops in the airport include Emporio do Aco, Havaianas, and Linha do Horizonte.
As one of the most popular destinations in Brazil, Rio unsurprisingly has plenty of hotels that offer complimentary airport pickup and drop-off. Hotels offering such services include Windsor Palace Hotel, Rio Othon Palace Hotel, and Hilton Rio de Janeiro Copacabana.
Foreign nationals are allowed to enter Brazil by air. This is subject to regular entry requirements.
Brazil has suspended flights from the UK and South Africa. Nationals of Brazil and spouses, partners, children, parents or guardians of a national of Brazil and travelers with a permanent residence permit issued by Brazil who in the past 14 days have been in or transited through the UK or South Africa are allowed to enter or transit through Brazil.
The entry of foreign travelers staying for up to 90 days is currently permitted.
Travelers must present a medical certificate with a negative COVID-19 RT-PCR test result issued within 72 hours prior to departure. Children under the age of 2 and children under the age of 12 traveling who are accompanied by adult(s) who have proof of a negative test are exempt from presenting a COVID-19 RT-PCR test result.
Travelers and airline crew must complete a Traveler's Health Declaration Form within 72 hours of boarding and present it upon arrival.
Nationals of Brazil and their spouses, partners, children, parents or guardians of a national of Brazil and travelers with a permanent residence permit issued by Brazil who have been in or transited through South Africa or United Kingdom in the past 14 days are subject to quarantine for 14 days
Airline crew are subject to quarantine at a hotel until their next flight.
Travelers are allowed to freely transit as long as they do not leave the international airport area and have a ticket for onward travel.
There are currently 21,277 active cases of COVID-19 diagnosed in BR and 7,503 deaths as of May 8 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Rio de Janeiro.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Rio de Janeiro is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Rio de Janeiro with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Rio de Janeiro up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "TV screens on the back of seat"
Cons: "TV screen stopped working mid-flight. Long wait at gate"
Cons: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Cons: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Pros: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Cons: "Food was decent."
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Pros: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Pros: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Cons: "more recent movies options"
Pros: "For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible."
Cons: "The food"
Pros: "crew was kind."
Cons: "We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent."
Pros: "The crew as fine!"
Cons: "The gate at the airport changed"
Cons: "Very narrow seats"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Cons: "More recent movies on board"
Cons: "didnt reach connection"
Cons: "Tv Service working Priority bording in bus but last to Get into the plane"
Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Pros: "Loved all the support and attention from the crew"
Pros: "I really love how friendly the crew was! The seats were also very comfortable for a plane. I couldn’t get over how there were cameras to look at outside of the plane for those who didn’t have window seats as it helped with some landing anxiety. The food was well prepped and decently enjoyable! The charging port was also amazing and I was very happy to see it when I had boarded the plane."
Cons: "Unfortunately, boarding was a bit confusing as the crew members spoke a majority of Portuguese and translated only very few times. I had to ask a crew memeber when I would board."
Pros: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Cons: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "Nothing at all"
Cons: "The flight was canceled without inform. We had to take a 5:30 bis trip to Teresina in order to go to VCP and then to BSB. Bizarre.."
Pros: "It was nice. The staff were great"
Pros: "Flight was on time. Had good weather and a good crew. No problems."
Cons: "If there was anything less than desirable, it would have to have been the snack. But the flight was only an hour and a half so not much was expected."
Pros: "Everything was really nice"
Cons: "O sistema de entretenimento não estava funcionando e eu não tinha conhecimento do AzulPlay. O voo é longo e é vendido como tendo Sky a bordo, mas não tem. Havia recebido 3 e-mails da Azul nos dias anteriores a viagem e em nenhum o Azul Play foi citado."
Pros: "Overall excellent trip"
Cons: "No complaints"
Pros: "economy xtra seats were nice"
Cons: "The food is extremely unhealthy."
Cons: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Cons: "Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!"
Pros: "service is excellent"
Pros: "All on time and excellent treat"
Pros: "Allí right and on time"
Cons: "Allí good"
Pros: "The staff was sonfriendly and nice. The snacks on the flight were delicious. We had beautiful views of Ipanema and copacabana as we flew in. We flew around Sugarloaf! It was amazing!"
Pros: "Perfeito e repetirei na primeira chance"
Pros: "Easy, polite, helpful. First flight with them was in winter 2012. Representatives went out of their way to make sure we didn't miss our connecting flight. Recent experiences just as good, including call center in USA."
Cons: "Free inflight entertainment limited."
Cons: "Food options could be a bit healthier"
Pros: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Cons: "Overall very satisfied"
Pros: "Boarding, Confort, entertainment and the"
Cons: "I dinot like the food, the dparting delay and lack of informations about the reason of delay, the cabin was extremely hot before take off and extremrly cold during flight."
Pros: "Cleaning only"
Cons: "The delay and lack of status"
Pros: "I spoke w someone who adjust my seat to be with my son"
Cons: "No communication between the boarding people and the crew about the changing with our seats creating an uncomfortable situation."
Cons: "Almost two hpurs delay"
Pros: "Crew was friendly, no one sat next to me, so I had plenty of space."
Cons: "TV channels were not all working."
Pros: "The flight was on time. The flight attendants were polite."
Cons: "My flight was delayed due to maintenance and I had to pay again a connecting flight from fortladerdale."
Pros: "Everything, it was the most satisfying experience. Thank you azul, dont change!!!"
Pros: "I am a new customer of Azul, and a very pleased customer. All contact with Azul has been positive. (Oops...........the seats are a bit hard though)"
Cons: "More Colombian ethnic products like Chocoramo or Achiras"
Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."
Cons: "I can’t tell nothing more about, cause everything was really excellent"
Cons: "On time"
Pros: "The crew was very professional and accommodating"
Cons: "TVs on plane were not working...food was cold."
Pros: "Crew was nice"
Cons: "Flight had a 3hr delay."
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Cons: "It would make more sense to offer food and more drinks during the flight. At least water, as it is recommended by doctors. It is important to keep people hydrated"
Pros: "Nice service and checking was fast at the airport"
Cons: "They didn’t offer any alcohol not even for sale and the take off was 10 minutes late"
Cons: "They lost my luggage"
Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Cons: "Not enough space between the seats in front of me"
Pros: "Thumbs up"
Cons: "Everything was fair"
Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."
Pros: "The personal in the counter are very professional."
Pros: "Overall the experience was ok."
Cons: "No vegan or vegetarian food options. Very long flight and I couldn’t eat anything, me being hypoglycemic by the time I got to Bogota my glucose levels where dangerously low."
Cons: "To many hours waiting"
Cons: "The seats were very uncomfortable and felt like squished in like sardines. A little more cabin room space would have gone a long way."
Pros: "The crew were very professional. I speak very little Espanol, but they try to make sure I was ok."
Cons: "Flight was delayed one jour and I didnt know if I'll make my connecting flight to Cartagena.. No one explain. They said just go to second floor for connection."
Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
Pros: "Love everything about Avianca"
Pros: "The crew was very polite. The airplanes are comfortable"
Cons: "They changed my original itinerary and the flights were delayed."
Pros: "Fairly new airplane seats with TV screens, USB slots, complimentary headphone."
Cons: "Flight was moved 6 hours with no explaination a few weeks before (apparently there's an on going strike), so we had to pay to switch our connecting flight. The day of, there was a 2hr delay so we missed our connecting flight. Food was ok. Drink selection was mediocre. Very limited TV and movie selection. Probably should have stuck with my instincts to fly with a larger carrier."
Cons: "Unprofessional, poor customer service and everything else in between."
Cons: "THE FLY WAS CANCEL.."
Pros: "Not using Kayak, Avianca or Allianz ever again. There’s no accountability for anything."
Cons: "They managed to break my guitar case and leave me stranded in Colombia without a refund. Ended up having to buy a $800 return ticket with Jetblue."
Cons: "Very uncomfortable seating, poor service. I asked for and extra cup of water and they said no! I mean it's a 6 hour flight and we took the red eye. I would expect to atleast have drinks. Overall staff was very rude. Service was very poor and slow. Plus the seating is extremely uncomfortable no leg room no offer to up sell first class. Terrible flight company would never use again or recommend ever! Stay away there are plenty of other ways to get to Colombia. One positive is they did have a decent movie selection honestly that's the only thing. Other then that this company does not even deserve one star I will make sure to tell all my friends family and social media to never use this company"
Cons: "Everything was wonderful except for taking too long to disembark"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."
Pros: "smooth transition .."
Cons: "Wished the seats has more spacing."
Pros: "The flight was smooth and comfortable, the crew were very helpful. This is the only reason why I would give this airline a second chance."
Cons: "There was a 5 hour delay, we had to switch gates and the taxing was about an hour and a half."
Pros: "Avianca rules and so as kayak"
Cons: "The vegetarian option of the meal wasn't good."
Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."
Cons: "They destroyed my son's stroller"
Cons: "The aircraft was very cold"
Cons: "Just very tight seating"
Pros: "Punctuality , nice air bus .. Excellent crew"
Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."
Pros: "There was no one sitting by my side!"
Cons: "Terrible website Terrible call center Terrible timing Poor aircrafts Worst business class I´ve been"
Pros: "Todo me gustó"
Pros: "very good"
Pros: "The airplane was comfortable. The food not so good."
Cons: "Bogota's airport is horrible, doesn't have enough signs to let you know which gate is your flight. The staff is rude and unfriendly."
Cons: "The second flight (Bogotá to Rio de Janeiro) was delayed about 3 hours. The crew mainly spoke Spanish and would not say what was going on unless you asked them. Food was okay and the Airline was completely unorganized. You can only pick your seat 24 hours prior your flight! Price is good but that's about it!"
Pros: "Non stop flights"
Cons: "Prices are expensive"
Cons: "1 bag delivered whithout padlock and stole belogingns."
Cons: "Snacks, and drinks"
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "Predictably late."
Cons: "Be on time."
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Cons: "Hour late and no wifi!"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Early arrival. On time departure. Good selection of movies"
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "The food and the service"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Price to get a little more space"
Cons: "Lack of legroom in economy"
Cons: "Terrible staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Efficient hop to Boston"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Really liked the plan"
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Cons: "Strangely cold!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "The two ladies who were initially boarding passengers were excellent. They had wonderful people skills, were smiling, and extremely personable. I loved the interaction."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Pros: "The timer all the flight was excellent"
Pros: "The service"
Cons: "The airline forced my wife to check her carry on AND THEN LOST IT."
Cons: "I will never fly with Copa airline again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"
Pros: "Boarding was amazingly fast."
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Cons: "Crying kicking baby in the seat behind mine ruined the flight."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Pros: "excelente servicio"
Pros: "Seats were comfortable and plenty of space. Also served food. Everything was in time or early."
Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."
Pros: "No costumer service prepare to help, got to jfk at 2pm and counter was close for a flight that left one hour and half later. AIRLINE WILL Over sell ticket and left 4 family besides my family at the counter . WHENT MOST I IN TERNATIONAL FLIGHS ALLOUD YOU TO BOARD UP TO 1 HOUR BERFOE"
Cons: "No I'm at my destination and I'm no alloud to use my returt flyght"
Pros: "The welcoming and attentive service"
Pros: "Flights were on time, attendants were nice and helpful. I will definitely fly again!"
Cons: "No issues at all"
Pros: "Everything’s was very good."
Pros: "Easy connection. Very sharp. My mom felt so fine."
Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Cons: "I had to keep my backpack in front under the seat. They should not allow heavy carry on's"
Cons: "They canceled it."
Cons: "Me rompieron la maleta y la otra abrieron de un costado y sacaron algo encima me cancelan el vuelo me ponen más temprano pero en Panama me hicieron esperar 10 horas si me cambiaron debieron cambiarme tmb"
Pros: "Copa airlines is the best airline ever! I had breakfast AND lunch! All the crew very helpful! Nothing to improve Thank you very much"
Pros: "Food was good"
Cons: "No Internet connection at tocumen airport"
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "Ultimately the guest services supervisor at the PTY airport she talked and acted decently. Wish others would follow her example"
Cons: "More training. Improvement in operational detail. More respect for customers - does not mean always spending more but empathy and effective planning"
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."
Pros: "Service on the leg to Panama City was great, but the flight was delayed about one hour in departure"
Cons: "Because of the delay leaving JFK, I missed my connection to Santiago and had to take a later fligjt in Economy and only received a $400 voucher"
Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"
Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."
Pros: "The plane was clean and comfortable.With good choice of entertainment."
Cons: "There needs to be more translation to English."
Pros: "everything was fine"
Cons: "Subieron la temperatura al aire acondicionado, hacia calor."
Pros: "On time and friendly staff."
Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."
Cons: "when we got to the airport, we were told we had NO TICKET!!!"
Pros: "I loved the food and the flight attendants' customer service. It was awesome and they were very nice."
Cons: "That I almost was left without food because the flight attendant passed by me because I was sleeping . Although it my fault because it's not fair to wake a passages up. But for food I think it is fair."
Pros: "they had a vegetarian meal for me :)"
Cons: "they don;t let her board they saying ticket is not confirm and we have itnerery with all confirmation and we lives in belize from belize to cancun in bus 8 hours .so overall very unconvinence"
Pros: "Utencils were metal, which means you guys are eco friendly. The unsuccesfull web check in made it faster for me to do the front fesk check in."
Cons: "The two times I try to do check in with COPA, NEVER allows me choose my seat. The reasult, bad seats where I really feel uncomfortable, next to the restrooms where all the smells and noise is. No blanquets for a 5 hour overnight, reasult a cold flight. Mmm not nice at all if your flight is at 2 AM."
Cons: "Two suitcases were lost"
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Cons: "No complaints, good airline, good service, good staff"
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "English speaking staff."
Pros: "the crew was not friendly on boarding, or during the trip. I like it when they great you and say welcome aboard."
Cons: "long long line at check in... long line at the TSA late getting to the gate. Flight left an hour late did not meet my connecting fight no help in SP no ground crew for directions. long long line at customs then long line to rebook flight had a 7 hour layover in SP before Rio."
Cons: "All is perfect"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "The seats are comfortable, the attention of the crew is great."
Cons: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Cons: "Delayed 5h, missed all connections, no help from crew"
Pros: "In flight entertainment system was pretty good and boarding went smoothly"
Cons: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Pros: "The comfort of the new Sears at economy-a class"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Cons: "Lost my bags"
Pros: "The flight was on time"
Cons: "Paid for an extra leg-room seat months before the flight. When I checked in days before, I find they have sold that seat to someone else. The schedule of the flight had changed and for that reason (?!?!) my reserved and paid for seat was not carried over!!"
Pros: "The fact that I made it to my destination and Home safetly."
Cons: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Very friendly crew"
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "Staff and service was great"
Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."
Pros: "All of your staff where very nice and kind."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Cons: "Too small seating space"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "Service was good... brought me a second meal after first dinner wasn't filling enough. Excellent entertainment system with tons of new hit movies I wanted to watch"
Cons: "Not super comfortable but that's typical for these flights. Waiting a while at baggage claim."
Pros: "The customer service"
Cons: "Delays on boarding which resulted in 1hr delay at arrival"
Pros: "Getting off the plane"
Cons: "Boarding disorganized. Seats cramped. Food poor. I travel to Latin America often and Latam was a pleasure. Now they are money grubbing profiteers like all the others. What a shame."
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Pros: "Super-friendly staff. Thanks!"
Cons: "Crying baby next to me! (not the airlines fault though haha!)"
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"
Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Cons: "Confort, sits to small"
Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "Nothing stewardess mskstewardess"
Cons: "See above"
Cons: "I flew LAN many years ago and remembered this flight to be a lot better than it was this time around. The seats barely recline and in Economy leg room is comparable to AA flights going to South America (which is pretty bad). Forget about sleeping. I had some hopes for the food but it disappointed too. Breakfast, for example, was essentially a warm sandwich with a paper thin layer of ham and cheese. They stuff you with bread. Had a much better experience flying sister company TAM."
Pros: "It was amazinggg! Will travel again"
Cons: "Liked everything"
Airlines flying to Rio de Janeiro have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Rio de Janeiro
Masks required on board, masks provided on flights to Rio de Janeiro
Social distancing seating
Middle seats unavailable to book on flights to Rio de Janeiro
Testing for antibodies, testing for symptoms for flights to Rio de Janeiro
Waiving of change fees. Search flexible flights to Rio de Janeiro