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All the services that you provided were good and the rooms were large and clean. The bar area was rather small and there was not spare tables at times.
Helpful staff, clean rooms, location Object to paying for gym. Size of comfort room was too small compared with the one we stayed at previously- Room 218 v 206 to 209
location is perfect, parking very convenient, staff very friendly, surroundings and decor very pretty room very basic, breakfast very basic, both more expensive than they should be
location! breakfast was too expensive
Location very good. Swimming pool a good plus. Friendly staff. Good breakfast buffet. N/A
Although on the edge of the small town it nestles up to the acres of vineyards. Easy stroll into typical picturesque old town. Stylish but comfortable bedroom. Shower room compact but efficient and lots of shelving. Separate little 'lobby' for wardrobe and storage of luggage. Good parking. Breakfast expensive but a lot of choice e.g. variety of cereals, conserves, teas, breads etc
Free internet access. Free Parking. Walking distance to town. Room does not have view. Toilet is so small that if you are tall, you will hit the wall. The front desk is friendly but they refuse to help to change for a room with view of the vineyard.
Location and the restaurant next door
Convenient location. Quiet. Free parking. Pleasant staff. Binders are available with information on restaurants, places to see, things to do, etc. and useful. The evening reception staff has always been friendly and helpful in making dinner reservations and answering questions. This is the third time visiting Best Western Hotel Le Schoenenboug. Limited breakfast items and rather expensive for what is offered. Prefer to have the breakfast price included in the room price vs. a separate charge.
It is not often that you get such friendly people working at an hotel in France! So this is worth mentionning it. Everything was nice although the hotel is looking a bit old but nevertheless perfect.
Friendly staff and good central location
Fantastic service, top location and private parking!
Hotel is uniquely situated within the old city walls and right next to major pedestrian walking streets. Parking is right next door.
everything about the hotel was o.k. but not more. the receptionpst in the morning was very helpful and kind. the rooms were not convinient for people over 180cm but this is an old house so....
The very central location, the good parking, the ancient romantic style, the helpful staff and the generous breakfast. Due to steep stone stairs in the old house the hotel is not convenient for handicapped people and small children. Help with suitcases should facilitate this problem.
Central location! The circular stairs were difficult to use; especially with luggage. Hotel staff did not offer to help with carrying luggage up the stairs. Room had very dark wood, very poor lighting and was depressing. We canceled our second night. Bathroom desperately needed remodeling.Hotel photos do not represent the actual rooms!! There was nothing to like about this hotel!
Wonderful place for staying during the trip on Alsace. Very friendly and attentive staff, nice and clean room. Without any doubts there is hotel with character and kind atmosphere insind.
The room was very nice, the location of the hotel is perfect and the guy at the front desk was also very nice. Breakfast was quiet poor.
Spacious, calm room with view over the garden/parking lot. Friendly staff, uncomplicated and diligent service. Great location in the middle of the village. A bit difficult to access by car (pedestrian area). The bathroom needed some repairing.
The location and the charm and decor of the hotel. It was like a scenes fro a Hansel and Gretel story. We liked it so much we stayed a second night. The reception staff were a little slow to attend and one chap (the bar man from downstairs) was particularly awkward when we mentioned that the light fitting from the shower was left sitting on the toilet.
Proximity and good ambience
A hotel and town with a difference! Stepping back in time but retaining modern comforts makes a most refreshing stay.
Very nice location, beautiful city, beautiful old building. The personell was not very friendly. Not a real familyhotel.
not a complaint but tea making facilities would have improved things
Location excellent, room was spacious and comfortable.
The authentic nature of the hotel which is situated in a beautiful medival village.
The charm of the medieval hotel, the way modern conveniences were retro-fitted into the original very old building. Very colorful and friendly. The extra charge for the breakfast was too much, though the breakfast was nicely done.
Good location. Uncomfortable bed.
Lovely position in the centre of the beautiful town, full of character, breakfast outside in courtyard Room was very hot (no fans or air conditioning) and bedroom furniture a bit 'tired' - needs updating
We came with our four children, we like the way how your hotel make us feel at home even with four lively kids
Good location close to the town of Riquewihr. New flatscreen TV with USB input. Rooms and bedding were fairly dated with uncomfortable linen The bathroom had its issues, including no shower curtain and an unmounted shower head. There were also flies in the room.
Good position in easy walking distance of the town. Breakfast OK but not included in room price. Pool OK if a little small.
Very decent clean rooms, close walking distance to the old town.
Well placed near the town with plenty of parking. Large room, bath small and would go for the 'walk in' shower next time. 10 minute walk into town for dinner.
The staff was very gracious and always available to answer questions. The hotel itself was nice and, of course, Riquewihr is a great place to visit! The hotel was about 1/2 mile from the town center, so a trickier walk with small children, but totally doable for leisurely shopping (and you walk past wine rooms!). We enjoyed the pool at the end of the day and did not partake in breakfast. We had a loft room which was comfortable and air conditioned (wonderful in August!), but the carpet needed to be cleaned. It had a strong smell. This was the only downside.
Nice and clean hotel, the room was quiet.
Nice hotel, friendly staff, nice location just outside Riquewihr, free wifi (but password required)
Friendly staff and nice swimming pool. Close to city center with walking distance. When we arrived at the hotel before check-in time (around 1:00pm), no staff were in the reception. The hotel location on the map of Booking.com website was wrong and I was confused a little.
very nice breafast
Rooms were very comfortable, quiet with great views. While large suites were pricey, the size and amenities in the end made the stay good value. Highly recommended, we will visit again.
Nice view on the vineyards and ideally located for visiting the small villages of wine routes.
staff, locations, room size, decoration and cleanness. A real good hotel in a country where hotels are below standards
The best in the hotel are the bed stuff. It miss a restaurant.
Very pretty setting and cleverly laid out lodging arrangements. Taking breakfast on the shaded in terrace with a stunning view was particularly enjoyable. Garden and pool also very nice. Rooms/studios roomy and comfortable. Staff very freindly and service minded Two separate beds pushed together does not constitute a large double bed as advertised!! In addition, the mattresses in our room were extremely soft - possibly due to wear. Whilst the general standard of cleanliness was high, the chair in our bedroom was very badly stained and really shold not have been left in the room in that condition.
Transport to and from local restaurants.
Peace, quiet and delightful loc.ation; excellent facilities
Great location. Staff were friendly, welcoming, and helpful. There was a "sewage" type smell in the room. Staff tried to perfume it away. It would clear with opening of the windows, but would return.
This hotel has a central location in the heart of the Alsace region close to all the major villages located on the famous Route des Vins d'Alsace. It is located on a hill in the middle of the vineyards with a beautiful view on the surrounding villages and mountains. Large rooms are very nice and employees are very friendly. I am afraid that I do have the same negative comment as many other reviewers about the beds: the mattresses are very thin and the feather bed cover (couette) is too small, thus not covering the whole bed and body while you sleep.
The hotel chaufre services to excellent restaurants near by in the evening
The location was very convenient and easy to find.
Very nice view!
Service minded and attentive personale. Minor misunderstanding regarding the meaning og a quadrouble room. It turned out to be a family room and not for 4 persons and separate beds. Incident was managed superbely by the host.
Surroundings were beautiful, right in the middle of Alsace vineyards. Food was excellent and the service and very good. The rooms need serious updating. Having said that they were very clean. The remodelling has started, the lobby and dining room are really nice; quite boutiquey.
The location suited our needs for a relaxed stay and at the same time close to castles of historic interes and pictoresk villages within bicycle reach.
the landscape, quiet lugar, wineyard restaurent closed on Sunday and Monday
Comfortable hotel. Excellent restaurant.
The views were stunning...the staff very hospitable
Typically French hotel... Clean and reasonably well appointed. 1960S decor. Great views within lovely village. Typically French hotel... Got a lecture from the receptionist because we were late arriving, and another lecture on the same topic when we left! The restaurant was "complet" at 9 with only half the tables occupied
Great location. Easy to find. Good parking. Helpful and friendly staff. Our rooom had a lovely view of Zellenberg and the surrounding vineyards Good selection of wines from local growers. Good menu choice. Starters and main course were well presented and tasty. The desserts we had appeared to be frozen. A fresh range of desserts would compliment a good menu.
Traditional nature of the hotel, restaurant was very good. Wonderful views acrss the vineyards of Alsace. Reception was a litle confusing as it was across the road in the restaurant.
The room opened to a beautiful garden terrace with an amazing view of the Route de Vin. Each of our children were charged 7 Euros for breakfst. This seemed overpriced.
Beautiful little place at a good price. Very calm. Close to Ribeauville which is also a beautiful place. Excellent for stay-over on the way to Provence. Cleaning could have been better.