Comfort Suites Rochester Henrietta University Area

Guests have praised the great price, clean and comfortable rooms, and the super comfortable beds.

Some guests mentioned that the hotel room smelled and that the floors in the dining area were not cleaned properly.

Pets are allowed on request, although some guests mentioned an extra charge for bringing pets.

Rooms are equipped with a microwave, refrigerator, and hair dryer to ensure an enjoyable stay.

The high season is in May, offering an ideal time to experience the hotel's amenities and nearby attractions.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

If you prefer fewer crowds, consider visiting in November, which is considered the low season. This could result in a quieter and more relaxed stay.

The hotel's proximity to various attractions such as the University of Rochester, Frederick Douglass Statue, and Highland Park makes it convenient for exploring the area.

Some guests noted that certain rooms lacked amenities such as towels in the pool area and shampoo upon arrival. It's advisable to check the room amenities upon check-in and request any missing items promptly.

The hotel allows pets, but it's advisable to inquire about the charges and policies for bringing pets to avoid any surprises at check-in.

While the complimentary breakfast was appreciated by many guests, some mentioned that the breakfast bar was unsatisfactory on certain days due to limited staff. It's recommended to check the breakfast situation during your stay.

Several guests reported issues with room maintenance, such as broken door latches, malfunctioning appliances, and cleanliness concerns. It's advisable to inspect the room upon arrival and promptly report any issues to the staff.

Some guests expressed concerns about the elevator's reliability and operation. If this is a crucial amenity for you, it's recommended to inquire about the current status of the elevator and any ongoing maintenance.

Some guests mentioned that the hotel was undergoing renovations, impacting the overall cleanliness and facilities. It's advisable to inquire about the status of renovations and any potential disruptions during your stay.

While many guests praised the friendly staff, others reported instances of understaffing and unresponsiveness. Being aware of potential service limitations can help manage expectations during your stay.