Front desk was unable to provide extra pillows once the housekeeping staff had gone home. Also a 10 minute wait to check in when I got there.
3 stars
Homewood Suites Rochester-Henrietta
Photos of Homewood Suites Rochester-Henrietta
Overview
Situated in Rochester, Homewood Suites Rochester-Henrietta is within easy reach of Park Point at RIT and Rochester Institute of Technology. It also features an indoor pool, a 24-hour business centre and a 24-hour reception.
There are a range of facilities at the hotel that guests can enjoy, including laundry facilities, a BBQ/picnic area and a fitness center. Meeting rooms, a safe and conference rooms are also provided.
Rooms at Homewood Suites Rochester-Henrietta are comfortable and offer a dishwasher, a refrigerator and a microwave. Guests traveling as a family or in a group can enjoy connecting rooms that are suitably equipped.
The hotel provides a convenient base to discover Hyatt Regency Rochester, Memorial Art Gallery and University of Rochester, as well as everything the local area has to offer. George Eastman House is close by.
Latest deals for Homewood Suites Rochester-Henrietta
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Homewood Suites Rochester-Henrietta
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Dishwasher
- Microwave
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
Services and conveniences
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Bathroom
- Shower
- Hairdryer
Parking and transportation
- Parking
Outdoor
- Grill
Workspace
- Desk
Dining
- Dining room
Things to do
- Gift shop
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Homewood Suites Rochester-Henrietta
7.7
Good
317 verified ratings
Wonderful
166
Very good
44
Good
28
Okay
24
Fair
12
Mediocre
10
Poor
33
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the friendliness of the staff. However, many expressed dissatisfaction with the breakfast quality and reported issues with service, including maintenance problems and unavailability of staff to assist. Overall, while the hotel has positive aspects, there are significant areas that require attention.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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Score by provider
7.8 out of 10
189 reviews
7.6 out of 10
76 reviews
9.8 out of 10
2 reviews
8.6 out of 10
1 review
8 out of 10
5 reviews
All reviews
Pros (+) The grab n go breakfast was good and the Kitchen in the room was perfect for our family that couldn’t eat out every night. The room was big enough for our family too and well laid out. I also liked that when we told them we have a young toddler and a baby, they put our room away from the others in case they started crying as we didn’t want to wake up other guests if that happened.
Cons (-) The kindness and friendliness of the staff. The first night we got there the ladies were super nice. However, the first time I called the front desk the next morning, they seemed like they didn’t want to be bothered. I didn’t like that they don’t clean your room every night as we were there for four nights. They said it was bc of COVID, but I highly doubt that. Feels like they’re just being lazy a...
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Cons (-) People love to smoke pot in their rooms. Hallways riggs are dingy and stained. Roms are clean
Pros (+) Clean, comfortable rooms. Appreciated the laundry facilities. Great breakfast!
Pros (+) I liked how the staff was very nice and welcoming and how house keeping would always be right there if you needed something.
Cons (-) Dishwasher was clogging up sink and sheets come off the bed to easy
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Homewood Suites Rochester-Henrietta?
Guests have praised the breakfast at Homewood Suites Rochester-Henrietta, mentioning a great variety of hot and cold food options.
Are the rooms at Homewood Suites Rochester-Henrietta spacious and clean?
Visitors have described the rooms at Homewood Suites Rochester-Henrietta as clean, spacious, and comfortable.
Is parking available at Homewood Suites Rochester-Henrietta?
Homewood Suites Rochester-Henrietta offers parking for the convenience of guests.
What are guests saying about the staff at Homewood Suites Rochester-Henrietta?
Guests have consistently praised the friendly and helpful staff at Homewood Suites Rochester-Henrietta.
When is the best time to visit Homewood Suites Rochester-Henrietta?
The high season at Homewood Suites Rochester-Henrietta is in May, offering a great time to enjoy the hotel's amenities and the local area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Kitchenette
Guests appreciated the convenience of the kitchenette, which was well-equipped and allowed for easy meal preparation and storage.
Consider Low Season Visits
April is mentioned as the low season, which could offer a quieter and potentially more affordable stay.
Check Nearby Attractions
The hotel's proximity to various attractions like the University of Rochester, Frederick Douglass Statue, and Highland Park makes it a convenient choice for exploring the area.
Be Mindful of Noise Levels
Some guests experienced noise disturbances, so it may be beneficial to inquire about room locations to ensure a quieter stay.
Take Advantage of the Indoor Pool
The indoor pool was highlighted as a clean and enjoyable facility, suitable for families and relaxation.
Consider Room Selection Carefully
While some guests found the rooms spacious and clean, others noted issues with outdated facilities, uncomfortable beds, and odors, so it's advisable to review room options thoroughly.
Be Prepared for Potential Hold Charges
Guests mentioned a $250 hold on their cards at check-in, so it's advisable to clarify this policy in advance to avoid any surprises.
Note the Breakfast Quality
While many guests praised the breakfast, some found it lacking in variety or quality, so it's worth managing expectations regarding the morning meal.
Inquire About Smoking Policies
Some guests encountered strong odors of smoke, indicating a potential issue with smoking policies that may impact the overall experience.
Check for Special Offers
The hotel previously offered an afternoon welcome multiple times a week, but this may have changed, so it's worth checking for any updated special services during the stay.
Location
2095 Hylan Drive, Rochester, NY 14623
What's nearby
- University of Rochester3.9 mi
- Highland Park4.3 mi
- House at 235-237 Reynolds Street4.9 mi
- Susan B. Anthony House5.6 mi
- Blue Cross Arena5.7 mi
- Strong National Museum of Play5.7 mi
- Main Street Bridge5.9 mi
- Rochester Zen Center5.9 mi
- Rochester Museum & Science Center5.9 mi
- First Federal Plaza5.9 mi
- Edward E. Boynton House5.9 mi
- Hyatt Regency Rochester5.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Homewood Suites Rochester-Henrietta
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $157 |
Average price (weekend night) | $233 |
When to book a room at Homewood Suites Rochester-Henrietta
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Homewood Suites Rochester-Henrietta
FAQs when booking at Homewood Suites Rochester-Henrietta
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Value for money | 7.8 |
|---|---|
Distance to city center | 5.7 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 4.0 mi |
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