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Staff were extremely helpful and very friendly. Rooms were very clean and comfortable.
The decor, facilities and location were top notch.
Fine deign, good food, attentive staff. The charges for the Internet were quite high--30 ZAR for 30 minutes--and parking cost about 35 ZAR overnight.
All good All good
Great rooms, nice lobby, fast free WiFi, proximity to Gautrain station everything was great.
Staff are very friendly. Breakfast is super! None
To whom it may concern Just wanted to give our horible stay in your hotel i went with my parents who came from heart surgery ( my father) we had very bad time we booked 2 suites our ac was not working from 10 pm we call and call to change toom finaly at 3 am in the morning they changed room fr us to 1032 and my prents 1006 the staff are very very impolite and rude room service we order just plates glasses always takes 2 hours to bring have asked favor to front desk to warm diner for my daughter and parents and they can charge us as ur hotel beside chiken nothing was halal mr eric the chef was so so rude acting so impolite front of my daughter that this is not his job etc... a 11yrs old daughyer he gave the tray from kitchen which food was not even warm properly and send it with her not even a help of room service to cary that tray breakfast time waitress just horrible behavior shout on my daughter as she came with pyjama shouted on her front of my parents and sent her back in room i spoke to manager this is not the way to speak with a child and send her back with tears should politely address my parents or call me in room and was a room dress not even a pyjama when manager spoke she lied your staff sory big liars we take breakfast not innpeace they speaks between them so loudly come on your table never ask or excuse just take plates with so much noise we start morning like this so im sory rooms always always dirty we call many times to changes towels then wanted to go to sandton mall with family came to visit my parents we was 6 the bus chages us 400 rand !!!!as per dr we was suppose prolong few more days for my dad finaly i checked and went to michael angelo i come aouth very often almonst every 3 months im playinium member with accord group very soon gold member with legacy but i never had such a bad experience as i had with radisson hotel should make feel guest like home and not treat them like what your staff does
location of the hotel Upon my arrival to the hotel, the receptionist asked me if I needed assitance for my luggage! I think this is shame for a 5 star hotel to ask such question. Also, the receptionist did not tell me that there is a shuttle bus provided by the hotel though I asked him!
The breakfast staff. If it had not been for them, I would have just cried. They saved me not moving to another hotel. Everything! I could not believe this was a Radisson Blu. It makes me scared to book another Radisson hotel out the US
Was a very comfortable stay. Got what I needed. very friendly and helpful staff Didn't care for the shower/bath set up - strange! And pool needs to have a better set up for lounging
This is a terrific hotel. Location is right across the road from the airport train. Excellent staff, lovely room and great breakfast. You could not fault this hotel. Check out is 11am but they let us keep thie room till 5pm as we had an evening flight home.
The location of the hotel is good as it is close to Santon shopping area. Place is reasonably secured. To reach the exit you need to use two separate lifts.
It is central situated. Rooms are pretty. The only thing I missed was a balcony.
The location of the hotel was great -- took the Gautrain from the airport to the hotel and back again upon my departure. The hotel itself is stylishly appointed, and every staff member I interacted with was very friendly and helpful. The food was also quite good.
Location, Design, Breakfast The prices of your wines at the bar are exorbitant.
The hotel is situated near the Gautrain, it is a very nice hotel with a very good breakfast. The staff are friendly, the fitness center is OK
The location Breakfast need lots of work, right now it is very poor with no care and super cheap ingredient
Good service, facilities and atmosphere Parking situation
Check in was pretty average, the staff took 20 mins to check me in, and then told me that they did not have a room avail immed, and check in is from 2pm. It was 12.30 pm then, and I would have preferred that they tell me upfront rather than 20 mins into check in. he other thing was getting out of the parking was a nuisance, as I had confirmed with the reception staff on check out, that my key card was validated in order to let me out of the parking, however when I got to the gate, the card would not let me out, and this meant reversing back into other traffic, and going back to the 13th floor to get the card revalidated again. interestingly enough, the staff that checked me in, were the same that did my check out.......
Access to the platinum spa & gym for free which was incredible 3 levels of machines, lap pool, running track, sauna etc...
breakfast + gym pillows..... smelt bad
Beautiful Hotel down town Jo-Burg; open since dec08; lift problems
The gym is excellent at this hotel - indoor pool, indoor running track, classes, etc The breakfast buffet is also great The staff was quite busy, so I had to call down numerous times to remind them about an envelope I was waiting for. Also the set-up of the hotel is weird, since the hotel reception is 13th flr
Room - new, excellent facilities (suite!) much space, comfortable bed. Quiet airconditioning. WiFi at no charge. Excellent breakfast with big variety & good quality. Hotel design is very new, clean, different. Massage in spa was really very high standard. Some new staff not fully trained yet (tho most good). Lobby bar closes at 11.30(!) . watch the prices in the bar too...
Bed was comfortable, staff was nice, breakfast was delicious, gym facilities were outstanding.
The staff and design.
rooms, extremely well trained staff! the spa was closed at 8 pm!!!!! unbelievable, and also an extra charge , never seen this before!!!!! very negative
The interior comfort and design I was ripped off by Avis (based in the hotel) who where masquerading as a courtesey car for the Radisson Blu Sandton when in fact they were charging R575 to take me from the airport to the hotel. Radisson Blu could not organise a refund for me... they should not support a company who use such unethical business practices and should have compensated me for this exhorbitant charge.
Very well fitted out. Clean and neat. Difficult to find at night (Signage).Lighting could be improved in bathroom.Noisy!
The whole experience from airport collection to quality of rooms and breakfast was excellent. If you are staying either on a short trip to Joburg or getting a connecting flight, look no further than Aero Guest Lodge! Everything was first rate.
convienent to airport, friendly staff, excellent pick up and return to airport for weary overseas travellers!
Aero guest lodge is near the airport in Jo'Burg, easily accessible. The grounds are well groomed and the room was cozy and modern with very good amenities. Breakfast was made to order and the honor bar was a very nice perk. Nice swimming pool. There was nothing my wife and I disliked.
Aero Guest Lodge has a very peaceful atmosphere, clean rooms and helpful staff. I enjoyed every minute of my stay there and would'nt hesitate to stay there again....keep up the good service you're providing.
Outstandingly friendly greeting; helpful staff. Good breakfast. We'd picked it because it was only a few km from the airport, and for this it was perfect. We also booked for our daughter to stay with them a few days later, and were really glad we'd done so. Honor bar was a nice touch. Room was spacious, clean, comfortable. Surrounding location felt a little dodgy, but inside the lodge's gates everything was fine.
All of the staff were extremely friendly and professional - nothing was too much trouble, I was made to feel very welcome throughout my stay. The food and service was first class. I have stayed in numerous hotels in many countries and this one has to be one of the finest I have stayed in - I have no complaints whatsoever and hope to retun one day.
Rooms are beautifully an tastefully decorated The TV's have an option to listen to music, when one does not wish to watch TV, but this functionality did not work.
Treatment by their late night security personnel
Close to sandton city and Mandela square for shopping and restaurants. Executivel level ( 6th floor) was great with the little extras - drinks and breakfast, etc R40.00 guest parking fee- Guests should park for free. In the showers, only soap dish provided. No space for shampoo or conditioner.
Service was very friendly I was not told when I checked in that the water was going to be cut off through out the night until the morning. I was told when I checked out the next morning that a manager would contact me to address the issue. Never Happened!!!
Wonderful experience, staff amazing, executive level was more than worth it.
Hotel Staff seems to be sometimes very unorganized, especially the organization of the free Shuttle Bus to Shopping center is not very good, the Bus is often not in time or basically not available.
Great location & staff
The hotel arranged for car service to meet us at the airport. As we were coming from overseas and laying over before leaving the country the following day we needed to relax and enjoy our time in Johannesburg. That we did. Restaurant, service and concierge were all wonderful. Thank you so much! Family highlight and not to me missed: visiting Mandela Square
At over 600 euros a night.Taking advantage of a situation.
breakfast buffet The room tempature was uncontrolable. Changed rooms three times because room 1 no hot water and no heat, room 2 got hot wated but no heat, and room 3 got hot water and heat but couldn't control the temp so it was not comfortable. I also book 2 rooms and only 1 room was reserved. Had to fight and wait 2 hours to get the second room. The front desk was horrible !!!!!!
there is nothing mattress should be change, old furnishing,
absolutely NOTHING!!! the check in was ridiculous.they gave me the key to a room that someone was already staying in, and i entered this woman's room to her shock at 2.00 am.the rooms are badly designed.the amenities in the bathroom are terrible.the room was extremely cold.this hotel for the money,is a complete waste, and the African managers and staff are not educated to be running this now very bad hotel.
The amazing decor and lighting effects. Excellence of service. Ambiance of "library lounge". Internet connectivity. Central position. Duvets are too warm, need a cotton blanket as an alternative. T.V. reception poor quality. Restaurant menu too fancy.
All the staff were courteous and always willing to assist in dealing with whatever issues that came up.
The room that i booked was not the room i was checked into. Booking.com show the penthouse suite as the superior room. This was very disappointing
Comfortable bed, DVD player with a small selection of DVDs in the room, free internet (slow speed though) and good location. No gym or indoor pool
upmarket area, nice shopping
the location, the rooms i have stayed many times at this hotel but their service levels are decreasing every time. check in was slow; they couldnt process the bookings.com reservation and i had to wait for abotu 20 minutes without makinhg any apologies, the service in the bar was slow; while they have waiters i had to go to the bar to place my order after being ignored for 15mins, the order never made it and i walked out
1) It's location at the center of the new urbanist Melrose Arch town center. 2) Amazing room, lobby, pool, and restaurant design. 3) A completely safe and secure walkable environment in Johannesburg. 4) Great restaurants all around. Quite pricey.
The hotel design is beautiful, and the room was very inviting. The food in the main dining room is excellent. The staff is very friendly and welcoming. It's a beautiful place to stay. The hotel says it's truly 'hip' but I didn't see any evidence of environmentally friendly practices that I think of as being hip. For example all linens are white; there's no message in the room as there are in many nice hotels about re-using towels if you choose. Also, for a hotel labelled "african pride' and hip, i would have liked to see more African elements incorporated into the textiles, linens, towels, paintings. The emphasis on luxury to me often over-ruled the hipness. Breakfast should be included, as it is at many other fine hotels. And for a business hotel, the internet was down on the computers in the business center for a day and a half at the business center. Some things didn't get restocked in the room each day.
This was the best hotel I have ever stayed in. The extra touches e.g. rose petals and chocolates on the pillow at night were lovely. The bath in the bedroom and the seperate shower were great. Every attention to detail was taken e.g selection of dvds in the room and there was even mood lighting in the corridors and lifts. Melrose district has a nice selection of shops, restaurants and a good beauty salon. One of the main plus points was it was a secure and safe area where you could take a stroll at night. The only negative point was the one day the hotel forgot to send our taxi to collect us from Gold Reef City and we had to wait 45mins for them to get one to us. This could have been a one off mistake as in general we found this service reliable and the drivers were friendly and made you feel safe.
Business center services were hugely disappointing. Obviously not designed for travelers whose primary objective is business. Staff is very attentive Temperature controls were difficult. The room was chilly for most of the night. No help with routine business center services
All staff were very welcoming and helpful.
Space ,smoking room, breakfast,roomservice meal,location, key card deactivated twice ; plug in handbasin would still not disengage even after reported on morning one ;Pet hate is guest supplies (shampoo etc )in clear bottles and you cant read the labels unless you have your glasses on in the shower! . internet booking did not work so hassle at check in and then advised that i was a non show and I would pay a penalty!.
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
the location was great
It is located close to the Gautrain station as well as the shopping centre The room was not ready for us to book into. They gave us another room but then kept on confusing us with the people that would have booked into that room.
Rooms, lobby, and garden were very comfortable. We loved the breakfast buffet. Pool could be kept more clean.
Close to Mandela Square shops and restaurants, lovely quiet area
Very convenient hotel, near big shopping mall. Luxury hotel.
Location, non-smoking rooms. I know the hotel from having stayed there many years ago, and it was a good memory. Not worthy of 4 stars - worn-through carpets, broken toilet seat.
Sorry to say, didnt like any thing. How can the hotel cut (not reserve) the amount of the first night 12 days prior to arrival using my credit card, although Booking.com rules doesnt allow that. Please send me an explanation regarding this issue.
very quite hotel except at the bar/restaurant where smoking and no smoking people are mixed. kindness of some staff member
attitude of staff lighting in room was minimal
flies in the room. door locks that doesn't require a key to be opened
The hotel is situated within walking distance of both the Sandton Gautrain Station and Sandton Shopping area. It is in an area that is safe to walk around both day and night.
Nice hotel, excellent breakfast
New and quite a boutique type place. Rooms (or rather suites) excellent and when the new train starts it will be 15mins ex the airport and a short walk (big advantage over rush hour roaads) Ok for business but i would not want to make a long stay. Staff new and polite etc but need more experience. I will stay there again. No proper bar and staff new so will hopefully improve with experience.As above Ok for short stays
the excelent services and the hospitality shown by their staff...feel warm and like at home....
Very very nice hotel. The staff are awesome. Everything was just great
The quality and service are sublime. This 12 roomed, five star boutique hotel has it all. Strongly recommended
Great experience at Monarch. I wish I stayed longer. No refrigerator.
The suites need a doorbell because otherwise you don't hear someone knocking. I would define the experience as ''refined''.