Ruisbroek Hotels

Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.

I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!

The free shuttle service from the airport to the hotel and back.

nice hotel, good facilities, near the airport, staff is very nice and helping

The airport shuttle's early in the morning (from 05:00 onwards) near my bedroom window with there engines running; noisy and a penetrating smell of engine gasses.

Breakfast The room was too warm.

The location we needed close to the airport was good. The room was small since we had a baby bed in the room.

Location near the airport. (a) the price of food and drinks. Better bring your own. (b) The Ibis should post its phone number at the Airport Bus Stop, and encourage customers to call Ibis upon arrival. The Airport Bus serving the Ibis serves 3 other neighboring hotels.. When I arrived, I ended up waiting around for an hour for nothing. But once I called, it worked well. The airport information desk on the Arrivals floor will place the call for you for free. I recommend you call before you go outside to wait for the bus.

The hotel was clean enough and comfortable, however the location is further than its peers from the train and bus lines, if you wish to travel into Brussels. Stay at the NH or Holiday Inn to be closer to public transportation. The receptionist gave us the WRONG departure times for the morning airport shuttles (which departed every 50 minutes!), forcing us to miss our intended shuttle, pay 20Euro for a taxi, and making us late for our flight. The staff is clueless and unhelpful.

Good shuttle service to airport and price Room is incredibly small

convenient location breakfast

Close to the airport. Free wi-fi internet. Not very easy to find, due to the works.

Quiet location Had some difficulty finding the motel

Close to the airport for an early morning flight. Two issues: i) the hotel advertises a restaurant that is not open on a Friday evening; ii) directions to the hotel on their own website are useless as there are major roadworks in the area. As the roadworks have clearly been there for some time, directions on their own website should relect this.

location was good need a light blanket on the bed

Traffic diversion for roadworks was unclear to non-Flemish visitor

Restaurant offers good food Very small room for high price

The food is excellent and compares with the best restaurants in the area. I had a room on the front of the hotel and the traffic noise starts at about 05:30 in the morning and is quite loud.

Not much No coffee service in room. Could not stand up in shower (roof too low), bath too small. Did not present hotel's facilities etc (where is restaurant, code to get out of gate with vehicle. Asked me to leave at 10am while it says bookout is only at 12:00. Only one person speaks english. Reception was a mess. Breakfast was very limited.

The hotel was OK although still overpriced which is normal for Brussesl. . Room was clean and comfortable. The road noise was high but that didn't bother me. My shower had a leak and even though I told the girl on reception it was not fixed. They have a pizza restaurant onsite but for a basic pizza it was 13 euros. Also the female host had the charm of a cow eating grass and clearly was not there to make you feel welcome. When I sais I did not want anything to drink the look she gave me would have frozen water!Wireless internet costs 5 euros for 60 minutes which is stupid.