Extended Stay America - Sacramento - Arden Way

Location

The cleanliness of the room. Checked in upon walking into my room smells like smoke and it was supposed to be a non-smoking room. I noticed immediately my bedspread on the top had black stains all over it headboards had handprints on them like they haven’t been cleaned in months. Asked to be changed to a different room was told it could not happen was given an extra blanket and left to make up my bed with that blanket no maid service at night very disappointing.

The lady I complained to was very professional and handled it appropriately.

The room was disgusting. Hairs on the towels and linen, bathroom mirror was dirty. You could see streaks everywhere where it was wiped down w a dirty towel. Arms of the chair were dusty, it smelled of mold and dust. Very loud area.

Nothing

Noise, smelly, people sleeping outside

Cheap.

Location, terrible quality bed, had to ask for glasses, loud parking lot with weed smokers near our door. The list goes on. But you get the idea.

When I arrived my room key did not work. I had to go back to the office four more times up and down stairs each time and it was freezing out. she was so rude and unprofessional.