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quiet rooms although in the heart of the city next to busy taffic roads, clean rooms, air conditioning in all rooms No variation at all in breakfast during 7 days stay / issues about car parking (moving of cars to allow other visitors to leave earlier, ...)
Secure parking. Good restaurant, well frequented.
The lovely, deep bath!
Its location in the city and the parking The bed was too soft and the bathroom was not clean (champignons)
We reserved a non smoking room but were given a smoking one. We were moved to a non smoking room, but were downgraded so the room was not as nice. You could barely shut the bathroom door as it banged into the toilet. The air conditioning did not work so we could not sleep due to the heat. This is a shame as the hotel itself is really nice
nice hotel room, very clean, well decorated, very modern.Hotel cituated in the center of the city, well located, Parking available, but not suitable (procedure, available spaces, to narrow...) Breakfast room too small, no privacy since other people were placed at your table. Poor parking facility.
Secure parking, although a bit expensive Bathroom was spacious but not exactly clean
in the middle of the city no
hemquality of the breakfast and the friendly service at reception The cost of having to park a car on top of the accomodation costs
very secure car park and excellent breakfast reception etc good the floors due to the age of the hotel were up and down and not ideal for my wife with a walking disability there was no baggage trolley for moving luggage to the room
I liked the accessibility to the city and the regular train line. Staff was very helpful No
Staff very helpful and friendly especially given that it was an onvernight stay which helkped us make the most of it. None worth mentioning
Availability of private car parking area Breakfast was somewhat chaotic
It was very easy to get to from the train station.
Easy to find, nice quiet room (as requested)
Friendly staff, one of which upgraded our room (at no extra charge) on account of our little one. Parking was a nightmare near the hotel so we took advantage of the hotel's secure parking (8 euros)
Nothing Noisy, dirty, in disrepair (shower, bed, tv, heating)
Breakfast was fairly good according to french standards, the receptionist was very friendly and helpful. No airco in our bedroom.
Comfatable for a family whilst staying overnight during travel. Not English speaking at all but personally i think this is nice
Its location was excellent for walking around town.
Staff were very friendly, especially the restaurant waitress. Our room was very warm when we arrived. Outside temp was close to 30C, room not much different. Someone from reception came up to take a look at the air con, said to turn it right down (to 15C). This we did but no joy. Complained next day again, was promised an air con engineer would come up to room. No sign of said person. Another uncomfortable night, and when complained once more, was told that we could have been offered another room if we had complained at time of checking in! Were offered a 10% discount for one night only as compensation.
restuarant was closed - it would have been nice to know that in advance
Quality/Price ok. Nice view from the rooms and breakfast area. very helpfull personal, on our departure, they recomand us to visit Cluny, which was a very good choice, to get the fealing of old time France. Thank you.
The reception clerk was particularly helpful and drew us a map of the restaurant we wished to go to.The situation of the hotel near the River Saone was excellent. The area was quiet at night and we felt safe walking back to the hotel at night. Macon is a clean city with beautiful flowers and a "romantic garden" walk near the river.
Secure car park and friendly staff
The receptionist was very welcoming; we liked the decor and the atmosphere and we enjoyed the breakfast. It was easy to find the hotel and the surroundings were very pleasant.
It is very difficult to write 15 wards about things I liked about this hotel. I think it is possible, that is the worst value for money hotel that I have stayed in. Where do I start? Steep steps up to reception - very friendly. Room uncomfortably hot, bath-room grubby. Hot food at breakfast, finished at 9.45am, when breakfast finished at 10.30. Toilets for general use, by the reception, were disgusting at10.00am and when I reported it to the receptionest was told they were clean at 8.00am. I also noticed the disabled toilet is down a steep flight of stairs. I did ask to speak to the manager and was told - He was on holiday!!
The location. The air conditioning system was completely insufficient and even setting the system at 15 degrees we were unable to cool the room down. This was very disappointing considering how much we paid to stay at the hotel
Finding the hotel was a nightmare, the location information was poor in the extreme. On our second visit on the return journey the towels had a strange smell
Nothing The staff were obviously over stretched and under staffed. Dinner was appalling, we did not get two of the orders we had placed, and it took three attempts before we were told that what we had ordered was not available. We accept that it had been a busy week end however the staff's response was down right rude and in the end we refused to pay for one of the meals.
Cooling in the room The hotel was difficult to find, address information incorrect. The room was reasonable but not great for 2 adults and 3 kids. The building as a whole looks very worn down.
Room are too small for 4 persons. Our 2 children had to sleep on matrasses laying on the floor. Kitchen staff stood smoking that's why we went somewhere else to eat.
good hotel for an overnight stopover en-route to Cote d Azure
Restaurant was ok. Rooms were very basic and old.
Room, service and breakfast excellent, as always. I have been wondering for years now why the food in all the Novotel restaurants (called Coté Jardin) is so bad and overpriced. Could the Novotel management please decide to turn all the Cotés Jardin into nice brasseries with good food at an affordable price? The faithful Novotel customers would thank you from the bottom of their hearts!
Very convenient for the trip to Italy. Just of the motorway but no road noise at all. The last time I stayed at this hotel was some 12 - 15 years ago. It still looks and feels the same as it did then with little or no updates. On my return to the uk we stayed at Reims Novotel. A much nicer and more modern hotel and room. Again I had stayed there before , however this hotel has moved with the times and has adjusted to the modern needs.
Ease of access from Motorway. Poor quality of food, i.e. overcooked and cold. General service in restaurant I would consider poor.
Very professional staff. Excellent restaurant
it was noisy in the night, the food was a bit dry and cold
A convenient hotel, (stopover on journey to Provence). We like Novotel for it's consistent quality & comfort etc. The cuisine! Nothing changes really! Poor choice, expensive & could be better.
Well-equipped, helpful staff, easy to find, convenient. Room in good order. Nice breakfast. Why do you require a minimum number of words?
this was an average hotel but the location was good for us as it was right off the highway. the service at the restaurant was very slow and the food was not very good. The beds were not very comfortable.
coffee making facitilties; gated parking very poor and overpriced breakfast
Room, patio and food were good. The front and reception area could be more attractive.
We found the hotel location great for exploring the Beaujolais. We were disappointed that our choices from the dinner menu were not available on 2 evenings.
Large room, & bathroom. Large & comfortable bed, nice garden view.+
This was a beautiful hotel. We booked an extra night as we were so impressed with it. We were upgraded to a superior room which was very spacious with balcony overlooking the balcony. I would thoroughly recommend the hotel. The dining room was excellent as well with a beautiful buffet breakfast. It is also easy to locate with good signage.
You feel at home. Very friendly.
We like the Dutch couple who runs the Hotel of which we have visited from their start 11 years ago and they still remember us even though there has been a slip of 2-3 years no, but maybe it would help if the servants at the restaurant could speak better English
In a very nice location, the owner of the Maritonnes are great. and I will return to see them if i pass again in the Beaujolais.
the manager went out of his way to make our stay wonderful. NO other mortal could have been more helpful. All the staff were kind, caring and helpful.We even had an upgraded room at no extra cost.
The food The room furniture
The restaurant was very good with local dishes superbly cooked and a good selection of local wines.
There are no places in the restaurant for the hotel guests because the hotel was overbooked!! We had booked breakfast, but there was no seats inside, we were asked whether we would like to cancel the breakfast, but we hold the breakfast and take place in the garden.
Quiet comfortable room, pleasant staff, good food and pichet wine at reasonable prices.
Design of the rooms, location, personal note
Excellent staff who were very helpful. Good location on the river and close to the city centre. Rooms well decorated, cleand and with a spacious bathroom.
Lovely hotel in a nice situation. Superb rooms and facilities.
We enjoyed a brief, but excellent stay. The owners could not have been more welcoming.
Fantastic, friendly owners/staff
Booked garden room thinking it sounded attractive, wrong! it was certainly a room off the garden but was dull, poorly fitted out and in fact quite depressing. The bathroom was clean but I didn't want to spend any time in there , the fittings were old and tired. In fact that sums up the whole place. We parked on the street as Monsieur seemed reluctant to show us the garage. Did not enjoy the walk into town after dark! There was an unpleasant smell in the public areas. Breakfast was definitely not worth the money.
Cheerful fabric; window provided good air circulation, easy access to city centre; secure parking; quiet; helpful manager
The manager was very nice and helpful, especially as I was from England The telephone in my room did not work. It was not 7 minutes from Macon station as stated, more like 27.
Functional and adequate with a most pleasent owner and a good breakfast.
No air conditioning!!
The hotel was in very poor state of repair in fact I would say that there has been very little investment in the last 10 years. The shower didn't work well and the grouting around the shower tray was black with mould.
We were welcomed warmly on arrival by the owner Mme Despres. The hotel does not provide evening meals so Mme Despres recommended a local restaurant and kindly booked a table for us, The food there was was excellent. The hotel itself is high standard, in a nice setting and had comfortable beds . We did not have time to enjoy the pool or the sauna. We enjoyed our stay albeit brief. I would go back there.
The location in the vineyards and the owners attention to detail top quality linen and towels. A bonus on a very hot day was the delightful pool.
Very friendly; free WiFi
everything very well maintained and an obvious attempt to meet every need. International newspapers etc. Very nice greeting from staff and willingness to serve.
Excellent location, near the Fleurie village and vineyards, as well as others Beaujolais villages. Very calm. Good buffet breakfast. Free WiFi. Nice and strictly non smoking room. Cleanliness. Very nice stay. The hotel should offer some food to dinner. We suggested them to offfer a light menu, like soup or salads, and cheese and wine, of course..
The pool was great Extremely uncomfortable night due to heat. They could really improve the experience with air conditioning
we liked the friendly approach of the staff , the position in the country and the closeness to Fleurie
Clean, welcoming small hotel on edge of town/village within easy walk of centre, rooms reasonable size, comfortable double bed
A nice freindly quiet hotel in a lovely area of France. Shame there was no mresturant.
Good location, quiet hotel, good breakfast; excellent for a stop towards the côte d'azur. Small room and tiny bathroom
newly renovated rooms, free internet, complementary coffee facilities.
Good and clean hotel. Good breakfast. Near to the center.
Great stopover hotel, secure parking, bright modern and clean rooms. Unfortunately it was raining so didnt use pool but it looked nice. Good breakfast.No tea/coffee making facilities in room but they have a machine by reception for complimentary hot drinks.
The hotel is directly across from the train station, my priority. In addition, it is a great hotel. The room was large and comfortable, with a small reading room. The bathroom was large. The staff allowed us to lock our luggage there after checkout. The city of Macon does not have much to offer tourists, but it was easy to get to Cluny Abbey, my main interest there. The so-called internet access was not as expected. There are so many folters on the computer that I could not even check my e-mail. It is set up with a search engine for children only.
The people in the hotel were very friendly, the hotel looks modern in an old building. The breakfast was complete and good.
A solid chain hotel - the pool was nice if a touch cold! We had a very small room - flat on the bed or standing were the only options!
located downtown.nice features rooms. small bath
Nicely situated in the city centre, easy to find with (restricted) parking availability. Room was efficiently double glazed keeping out all external noise and with efficient, quiet, aircon. Staff most helpful, english speaking, also a good, continental, breakfast available. Will certainly book again should the opportunity arise. It may seem petty but it was impossible to close the curtains in the room, completely. This affected not only privacy but also street light entering the room.
The hotel is at walking distance from all major tourist attractions in Avignon. Although it is situated on a very busy road, the room is well insulated: with the windows closed you don't hear the road. The rooms are roomy and clean. The parking under the hotel grants immediate access to the hotel and is guarded. The service is extremely slow. One person had to manage the reception desk and the bar next to it. We were lucky to have paid nearly half of the regular price. That price offers good value for money. The regular price (€ 250 per room and per night) is too high. For me this was more a three star than a four star hotel.
quietness, proximity to the motorway
Close to large city and motorway Staff was reading newspapers in the kitchen instead of attending the reception on Sunday morning.
We arrived for dinner at the same time as a coach load of visitors but we were still attended to quickly and efficiently.
The hotel was obviously in the process of upgrading the bedrooms but still maintained a high standard of service.
ease of booking in friendly staff
Staff were super and very helpful.
One of the easier Campaniles to find. Just off the motorway junction.
Friendly helpful staff, restaurant convenient and good Room was smokey
We rented a big family room and used it for 2 people. The nice thing about an appartment is the kitchentte with fridge, so you can eat meals when you please. The room was really big and had 2 double beds. The finsihing of the room could have been slightlty better. The second bed should have been separated by a curtain (rideaux) to increase privacy. The bath room could have been a bit bigger to make it comfy. It was impossible to bend down and wash the feet in the tiny shower. The windows did not have airing positions (common problem in Europe).
The rooms are big, well furnished and clean, with a small kitchen so you can cook your own meals. Internet worked very well indeed. Unfortunately the house next door was being renovated so that meant huge noise and drilling from 8 o'clock on. Also there is no stuff around apart from during the day. If something goes wrong you cannot contact anyone. Due to my unforseen early departure I had a probem negotiating the right price for the stay.
The ease of the rooms, for a young family - the travel cot fitted in the room and left us with plenty of space. The kitchenette area is perfect for warming up / cooking simple dinner - perfect stop over for us, thank you
Very well equipped appartment - enough space - young families have access to all necessary facilities. Airconditioning is missing in summer time.
only 1 night it was pleasant and relaxing the picture on line when booking the family room showed what i thought was 2 bedrooms and thats why i booked that room. When we arrive and went to the room it had 2 double beds in the same room, it was rather uncomfortable sleeping in the same room as parents. I asked the hotel about this and they said we could have another room but it would cost 50 euro more. I declined this.
We found the apartment to be very clean with very comfortable beds. This was an ideal place for an overnight stay and we would definitely stay again.
Comfortable, well equipped, clean, well managed Difficult to find from instructions provided
Clean, spacious, kitchenette, good for extended stay, attractive price, not far to train station, quiet.
That it was easy to find, with parking and a nice clean spacious room with good ensuite. Lack of air conditioning - very hot at night!!!
The big room. Payment for number took 2 times. Now I try to receive back the money
Nice, comfortable room, well-decorated, good bathroom, well-situated. Not really
Everyone was very friendly and it is situated in a beautiful part of France.
Swimming pool, location Not friendly
private parking, beautifully surrounded by vinyards with view on the grapes ! friendly service, good restaurants around in the village(s) nearby.
As a wheelchair user I need a ground floor bedroom with space to access the bathroom. Everything was perfect - there were lovely views from the room and the hotel owners were extremely helpful and welcoming. Very peaceful and attractive countryside.
The owner was not there at 14.00. We waited for more than an hour before we could check in. We do have to say Booking was more than helpful and called the owner for us and called us back. Booking service was excellent.
the situation of the hotel , among vineyards , is quiet and relaxing
Very friendly & helpful
We were welcomed bythe Delightful owners and looked after during our stay,ideal for the Beaujolais area.
the location and quietness the welcome was anything but warm- the proprietor was grumpy and proferred some inaccurate comments on the local restaurants- the family should carry on their (noisy) disagreements out of the hearing of the guests- we stayed two nights and the beds were covered but not made up : we had to smooth the sheets before getting into bed- there was no farewell: the money was taken and that was it.