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Lovely hotel, great location. The room was a good size and there is a good gym at the hotel. A very good breakfast buffet. I was given a 'city view' room which faces Nevsky Prospect. I asked whether the room might be noicy because of traffic but the staff confirmed it would not be. This was not the case at all, the traffic noice was very audible all through the night. If you are a light sleeper ask for a room facing the courtyard. The service attitude of some staff is not at a five-star level altough other staff members were absolutely lovely - so a bit mixed there. Another small thing to note there was no kettle & coffee in the room which I found suprising for a hotel of this standard.
The hotel overall was great, well located for tourist as most of the interesting historical sites and museums are within walking distances or public buses are available right in front of the hotel. There are many good restaurants around the vicinity of the hotel. No
I liked the best location and the good rate fixed for my stay period of time. Also staff was more than welcome and the hotel facilities are luxury. N/A
Great location. Good access to bus and metro. Room was clean ans spacious. Excellent buffet breakfast. Contrairement à ce que nous avions lu dans les commentaires des voyageurs (mais peut-être est-ce parce que nous sommes hors saison), était compris dans notre formule le buffet à l'Imperial Room. Abondant, très varié, excellents produits. Very small bathroom. Seul bémol, étonnant pour un hôtel de cette catégorie : la salle de bain, proportionnellement très petite par rapport au reste de la chambre (entrée, dessing...). Difficile d'y poser une trousse de toilette et les wc sont vraiment trop proches du lavabo.
the location was great,the stuff were very helpfull and kind,breakfast was very good,room service was very affitionet.
Excellent location, great service, new and confortable
Staff was very friendly. Room was clean and comfortable. Somebody was heavily smoking on my floor.
Very good Lobby, nice but small rooms, very good bed and bath staff. Easy to find. Prices for minibar are crazy (peanuts - 18$ !!!, small bottle of cheap shampain - 140$ !!! Rooms are smaller then on photoes (we stayed at Delux room).
Excellent location: walking distance - between 10 and 20 minutes - to most touristic attractions, and two minutes away from the Metro station. Very attentive and courteous hotel staff. Rooms are spatious, confortable and clean. Very expensive comparing to other European major destinations but not expensive comparing to similar hotels in St. Petersburg, Russia.
This hotel ticks all the five star boxes, but what stands out are its staff. They are superb and make you feel genuinely welcome.
clean,friendly personal,very good location
Exceptional staff made this jewel shine even brighter.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Friendly staff and excellent location. Safe and pleasant
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
room and service were very good. the concierge-marie and anna were very helpful to us,
Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Position..real in the centre..perfect to visit the town.
A very good localization- Perfect The breakfast is very expensive. Do not take it there
The hotel is very comfortable The price for the breakfest was absolutely and ridiculously expensive. Out of any proportion with any other top rate hotel.
I liked the location. The staff were friendly. Free wifi is a bonus. The gym was not great and the hall ways tot he get to the room too dark.
To hot in rooms. Not good aircondition.
Work of staff - they were really respective, carefull, trying to help breakfast in room - poorly served, oversaulted, wrong hot drinks
room design was nice. you can not open the window - air con not efficient.
Good location. Good service. Expensive.
The breakfast is great The room was small
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
Room, restaurant (breakfast+dinner), staff Parking is not sheduled
Good location! Hotel needs for renovation, rooms are a bit old-fashioned! Not value for this money!
the hotels is simply ok, nothing special i do not like smell in then room and internet was niot working in spite that it was advertised, you can have internet only at the lobby, restaurant
Proximity to Nevsky avenue .Very good and rich ( Novotel style )breakfast .Cosy cafeteria with good choice of deserts , comfortable sofas and lighting. ATM 24 hours. Polite and well-looking staff . We got smaller room without sofa ( just double bed ) in building 2 .Carpeting was somewhat ( heavily ) spotted . This summer we had a couple of nights in Novotel Edinburg . Same hotel chain and hotel age - but adding some fragrance to air fresheners makes you feel staying in valuable place. You know this feel ...
Good location in the center, large room, free of charge tea and coffee in the room, friendly staff, free wi-fi. Breakfast is not included in Junior Suite rate, it's really strange. Carpet near the sofa was not really clean. In the toilet there is no sink, it's necessary to go to the bathroom that is situated in the other end of the room so as to wash hands.
Extremely helpful staff, both in arranging visa inviation and during our stay. Good breakfast and very comfortable room in a new hotel. Terrific location near Nevsky Prospect but protected from that road's traffic noise. Convenient for the metro.
good breakfast, decoraton and service - standard of Novotel same as other cities I stayed. location fairly good. No some amenities in room - shower cap. Bed too tiny for 2 persons.
Location is very good, also hotel is very stylish Everything was very clean, but there was a bad smell coming somewhere from pipes in bathroom
convenient location, heritage building with modern interior The staff was not helpful in getting me a taxi to the airport. They wanted to charge me 1500 rubles, which is 3 times what I eventually paid for a taxi, which I arranged myself (even though I don't speak Russian). The hotel staff at the front desk wouldn't even give me the phone number for a taxi.
I can recommend this hotel to everyone. First of all - location, it's perfect. You are in the heart of the city, but away from noise. I would pay even more for staying here. My room was clean and cozy, with smart design, as well as the whole building. The staff were polite and helpful. There's a free wi-fi zone and a restaurant.
very helpful staff arranged car, driver and guides to take us to the sites.The staff spoke English and were able to direct us to the places we wished to see.
Modern spirits perfectly add to the old Russian empire style of the interior. Location is perfect - very close to the main street but still out of jams and hussle and fresh air comes from the nearby river. Restaurant closes a bit early for me... but a 24 hour shop is next door. Really loved the security man - Steel Jaw from James Bond's but very polite and charming. Good for business - we used the conference room and everything was ok, the bigger conference room is much better in outlook. And... free WiFi everywhere! Free safety box in the room is a good benefit in the tourist city. Still dream of going to Rossi Club which is said to be best in the city... didn't have time. The restaurant is quite expensive and the menu is too eclectic, would really like to get more of the Russian traditional cousine. But, it is actually run not by the hotel, but gives discounts to hotel residents.
I like location, hospitality, price, interior, cleanliness, service, quality of ficilities, design, food. I also like that this house looks inside and outside like a historic monument.
The care of the hotel staff, specially the attention and help of the reception staff was great. The floor was not very well cleaned during my stay. Apart from that, it was clean enough.
the place too small standart room. window from room to the bathroom, you can hear every sound from other rooms and a hall? as if the walls maid of papier.
Taxi arrangement Very small rooms and bathrooms!!!, poor breakfest - long wait for service, no English luangage TV channel
The location is pretty good. The hotel is absolutely clean and of international status - rooms are well decorated, flat screen TVs, great beds - you get a lot of comfort. There's not a lot of amenities at the hotel, except for a decent-size hotel lobby. The room doors are a bit on the thin side but at night there is no noise.
Tactful and flexible staff,the room itself (very clean,comfortable,a kettle with tea-bags),location 10-15 minutes from Nevskiy,wonderful breakfast make the hotel good value for many! A bit noisy,you can hear people talking next room,flushing the toilet.
Staff communicated with very good English language.very luxurious and a very low price All was excellent
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
The staff was fantastic in both courtesy and smiles.
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
location and very well run
it is just in center what i want
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
The location. Language barrier of the staff.
Good location. good spacious rooms 1. No shower gel and shampoo. 2. AC didn't work. 3. Towels are changed every 3 days, not everyday. 4. It is located on the 5th floor with no elevator.