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Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
Brand new Hotel next to airport!
New Hotel with all facilities in excellent order. Restaurant was very good None
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Price and location. It was too cold (in August!) during the night.
Staff is very nice. Good parking. Hotel was quite close to work. Room service was fine, always clean. Was too expensive for the service they give you. Breakfast, 7 € for a croissant, few bread an coffee!! Wifi was not available in all rooms.
service by gentle people, quiet, really near by fairgrounds of Lyon breakfast at weekend only after 8 am
Very close to the site I was visiting. Possible with check in after 22.00 if you call in advance. The room was very noisy, close to a heavily trafficed road.
Staff is friendly and accommodating. The bedroom and bathroom is spotless. Television and Internet access is free and flawless. No air conditioning- I would never have booked there had I known that.The hotel kindly provided a fan.The hotel is on a main street,beside a 24hr gas station. It's a noisy environment especially if you have to leave the windows open due to the heat.The hotel is listed as close to the airport ( St. Exupery) but they could not give us precise directions " just go straight" got us hopelesssly lost.
quite clean and nice looking room. no answer from telephone customer care, we where obliged to sleep the first night in anotherHotel as we were travelling from outside country and we reached it late in the night.
friendly staff hotel needed some modernising next to a very busy petrol station
Guy at the desk was very friendly and helpful. Back dated interior. Pre-packed breakfast. Very poor bathroom. Shabby room. Very hot room and a lot of noise if window opened. The hotel is old and needs to be renovated urgently.
The management whom I met in the morning, posts stay were very very nice. The room was not a moderne hotel....... I did not like that the accommodation internet service linked to Hotel.com was not up to date. My reservations were incorrect. The room left alot to be desired. One towel, no shower curtain, awful pillows, at least the croissants were good.
the staff were friendly and able to solve our problems. Big rooms.
Good rooms Price / quality is poor. Breakfast far too expensive.It's just a simple hotel alongside a motorway and not in the city centre.
Hotel was easy to locate and convenient for our journey. Rooms a good size and clean and comfortable. For a family, the breakfast was far too expensive and we were unable to eat there!
Convenient to St. Exupery Airport (15 minutes by car). Free computer and printer in lobby (20 minute limit) Hard to find from the autoroute exit -- signage could be better! Wifi is costly
Everything about our stay was great - no complaints on any front at all No - thought it was a really great experience
sound insolation quite good despite it's close to a highway a bit expensive for what it is
no tea and coffee making facilities
The hotel provides enough comfort to welcome anyone that is looking for a quiet and well situated accommodation, right in the middle of one of the biggest business areas of Lyon.
The Food & Beverage facilities were very good and food quality very good although service was slow. Steak Tartare excellent! Prices good value. Bedroom was a little basic however very acceptable.
Restaurant and suport from employees It is far awaay from Lyon downtown and during the weekends, it is extremely difficult to get anywhere due to the lack of public transportation. Even to get a taxi is difficult. It took me one hour and a half to get a taxi.
Senior Staff unfriendly. All others helpful and very friendly.
Hotel stuff very kind Room decoration a little bit cold, but comfortable
parking, large room, WiFi, nice clean design, good restaurant with large wine card. Outside of city (need of a car), WiFi charged but acceptable cost
Very well appointed with lounge and restaurant facilities on site. Great place to end a vacation and head for the airport. Advertised free shuttle to the airport did not run until 7:00 AM.
Good staff, high value for money. Good location near Reanult trucks. Will stay there next time as well. The restaurant was far to narrow. Otherwise ok.
Free wifi was so slow, it was pretty much unusable.
The internet wifi connect is good.
When we arrived at the hotel a very nice gentleman in the reception already knew who we were! Excellent service, clean air conditioned room, tasty breakfast. Very nice stay on a budget.
It was very far from the metro system. Directions to the hotel did not include the need to take a bus so we walked for miles to get to the hotel.
Convenience and proximity to motorway Noisy AC and lacked character and facilities
Everything as stated 5 Euro breakfast - not adequate to what other hotels are offering. Coffe, Juice, Buns, Cerial - lak of buffe
Metro to Lyon is close by. Found a good spot to jog off road. Conveniently located between Lyon and airport. Needed to drop off and pick up people from airport early in the morning, this hotel made that easy. Also flights were delayed and toured Lyon while waiting.
It is a standard inexpensive chain hotel. The rooms have a tiny bathroom. I have a very bad experience with this particular hotel. I stayed there for 1 night only with my wife and daughter. We were asked to pay the price of the room and the breakfast upon arrival. When I returned home after my trip to France, I found that my credit card was charged twice - the second time on the day of my departure for 30 Euros. I wrote to the hotel and after a long delay received an answer, that the staff discovered that one of the big towels disappeared from the room upon my departure. As you can guess, I have neither stolen, nor lost, nor put it by mistake(!) in my suitcase. I have also never gave them any authority to charge my credit card, which was supplied only once for payment, without my permission.
The staff were excelent.The room were small but for a night stay it was excelant.My child loved the upper bed.
It's guaranteed value as it's a chain - it was clean and the food was good. All in all very good value for money as it's not very expensive
Only hotel available at Pollutec Exhibition Far from Lyon Centre. Taxis around 50-60 €
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
It is close to the airport
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
Helpfullness of the staff
Close to the airport, spacious rooms A little too pricey
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Bus stop in front of the door. The staff rarely understsand English, nor Spanish.
Room a little small, only one electric socket
Close to my visit Check-in closes too early
it was clean and quiet as we were the only ones there, not much choice of restaurants unless you like italian
Near from everything, shopping, city centre, Golf course etc..
Simple hotel for a quick overnight. Staff was very friendly. Breakfast is too expensive and is not worthy. Hotel is far from Lyon but when traveling by car it's still ok.
nice staff scent in the room, shower without any curtains - too many water around. it seems to me it was rooms with facilities for disabled guests, but i was not know this before
Just ok, room small, bathroom small, typical budget hotel.
Staff was flexible in arranging breakfast on Sunday morning.
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Clean, comfortable, efficient, modern, excellent safe parking! no
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
No food or drink available on Sunday evening.
locality and simplicity no tea making facilities in the room
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Breakfast was very good It was difficult to find and apparently is not Kyriad any more so we were looking for the wrong thing. Also our Sat Nav did not recognise the address
Young & nice staff, good breakfast, clean rooms and no noise!! Perfect for young people or businessmen!
everything. extremely good value for money. They do not serve lunch after 2pm, they close the reception after 9am. however was very flexible with the breakfast timing. it is a general french thing, so I do not blame the hotel for this.
Good parking and restaurant; quiet location
The staff was very helpful and went out of the way to make sure that we understood answers to questions, The only play that we stayed during our trip that did not have an English speaking TV channel.