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Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
The hotel was fine, but we felt that the food lacked imagination.
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
Excellant place and happy to accomodate children They could have heated the pool for late deals
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
great staff, great location and excellent selection and quality of food
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
Location and sea
Location was perfect,quiet but close enough to restaurants and nightlife Nothing to complain about
The hotel was very clean, modern and comfortable and had a good range of facilities.
the breakfast was amazing!!! there was so much to choose from and all great fresh food. the buffet dinner also looked really good but we didnt get a chance to try it.the staff were friendly, they also have a spa/beauty and gym which was quite handy. the only thing i could fault them on is most of the staff spoke very little english, but we did get by fine, just was surprised in such a touristic city!
Spacious rooms, good location. Some of the members of the staff showed incompetence. The hotel charges 5 euro per day for the safe box. The hotel does have a parking which is impossible to book in advance.
We had a relaxing time, in a good location. The hotel is well finished with all the amenities we wanted.
very private, very clean , good location. just a minor thing bacon egg sausage did go cold quickly in the heated container.
A very relaxed atmosphere The dinner options are not very good
Location, value for money price for 4 star and facilities no coffee or tea facilities in room but suppose you don't need in Spain. And also heated pool was V cold
we always book Magnolia if it's no space in Puertaventura hotel it is our 10 time stay ther.......... nothing
Fantastic rooms with internet
Facilities / Room / Location.
The staff were very nice, polite and informative.
The hotel is very close to the beach, nice refurbished swimming pool and the food is very good. During our stay they didn't serve scrambled eggs for breakfast, fried eggs instead.
pool was very nice. great location beside the beach. rooms serviced very well daily and great pool supervision and kids activities. there were no english speaking kids channels on the tv which is important for those few minutes in the morning and when trying to get ready to go out in the evening.
Service, location of the hotel - close to shore
proximity to the ocean, and the main street. I could not find anything like this.
great location, near the beach and city centre, fontains show, easy to get to bus station, you don't need to take a taxi from salou bus station, it's in about 10 min walking from hotel. room was spacy with a big balcony. visit restaurant Arena -located in the hotel building- one of the best in salou check out at 10 a.m.
I liked the fact that it was across the road from the beach, had a great breakfast buffet and catered very well for the children. It was nice that a child discount was applied if children under 11 shared a room with an adult. I thought it would have wi-fi in the rooms and not just restricted to the lobby area. It was also a little basic for a 4 star hotel.
Hotel was very clean and rooms were spacious. Excellant comunications with hotel and staff were friendly and polite.
i really liked the hotel because it was infront of the beach. well,the beds they were uncuftable my children could not sleep.
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
It was clean and we was always able to get sun beds,but some needed repairing. No
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
Good size room for the 3 of us. No, nothing, it was a good experience.
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
Breakfast is ok. Food at dinner time is terrible.
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
Staff at the front desk during the day was great Staff in the restaurant was a bit rude. The night porter-receptionist was more than rude. We had to look for him as he always was away from his position, watching TV. And at that time, I was not able to borrow a simple corkscrew what means you can only demand something during the day, what is OK for a 2-star hotel but... this is a 4-star hotel!!!
it was central in city noice
The location is great. It is close to the beach and all other interesting places (shopping, bars, etc.). The staff was always nice and helpful. The gym is not really a gym. They have 3 exercisers from the las century. Besides we were a bit disappointed of the cleanness of our bathroom. It seems that they never clean the bidet. On balance too weak for a 4* hotel.
We felt the hotel was excellent value for money especially the evening meals which were fresh, well presented and tasty. The restaurant compared very favourable with the prices and menus in the town.
We found the staff to be very friendly and helpfull. The rooms were clean and comfortable . The pool on the top floor was great and also very clean . The buffet breakfast was was really good with a great choice of food and excellent servive .Location was great and close to the beach . The hotel was perfect but the taxi was expensive at 30 Euro to and from Reus Airport .
Very friendly and helpful staff. A great location in Salou, near to the main shopping street and only 5 mins walk from seafront promenade
3 people in a very small room!
city center Internet connection was not working
Central and rooms perfect. Access road not very good with major construction work being carried out.
I like the room, the services, the food ,the location near to the centre of salou,near to he beach,near to the port aventura park, tvery clean
The hotel was in the centre of everything that salou has to offer. Was very clean. Extremely small balcony in our corner room. More importantly however poolside very cramped because numerous tables and chairs set up which were not used by guests at all but restricted the area for sun loungers.
Central location to all restaurants and beach, rooms spotless on a daily basis, breakfast fresh and tasty
Good value for money, convenient location, clean comfortable rooms. Dinner food, staff and room was poor and unenjoyable
The pool is nice and jacuzzi is an added feature nicely placed where everyone can access it. Bar prices reasonable. Close to centre and beach. Beds are very firm and can leave you feeling stiff in the morning if you suffer back problem.
Enjoyed the relaxing by the pool, and the restaurant food was good. Soft drinks quite expensive - 4.80 euros for two bottles of coca cola. Quite steep really.
The general areas, pool,reception etc are excellent. The food is very good both for breakfast and evening meals with a very good selection at reasonable cost. The hidden extra charges: 25 euro a week to use the bedroom fridge, 17 per week to use the small hotel safe and even a charge for a second key notwithstanding that the booking was for two persons. This was not refunded on check out. The check out time of 10am is ridiculously early although they do supply a room to hold bags. In room 327 there was no lock on the safe so it could not be used even if we were prepared to pay 17 euro. The price of the internet is crazy at about 6 euro per hour. In a four star hotel all these charges should be included. The general hotel is excellent but bedrooms are maximum three star. These hidden charges make you feel ripped of-even a three star would not have such high charges. Dont let this put you off. It i
Large bright airy room overlooking pool
i liked everything about it the only thing maybe was one of the staff when checkin in
the swimming pool was good and it was close to beach area and close to portaventura. the food in buffet was often cold and not very nice. the hotel catered mainly to spanish guesta and this was reflected in food nand nighly entertainment
location (7 minutes walk to Danny Boy), price no irons available (we bought one travel-little-iron for 10 euro at the hotel shop), pay for a safe-box (3,5 euro per day), in the evening meal there are no free drinks - no water no coffee from machines - go and pay it in the bar. but anyway it is quite good hotel, nothing awful
I felt the hotel was very close by all amenities and very clean and tidy Na
Staff poor English
I liked nothing about Hotel Jamie i, the reception staff were rude and food was sub standard See above
One can find different activities in the hotel it self Yes, It was a little bit noisy and makes it difficult to sleep in the morning after 7:00 AM
Very central. Very clean. I went with my boyfriend but certainly recommend for families as there is a lot of activities in the hotel alone for children and very safe. Food was awful but I suppose you get what you pay for.
location staff in the restaurant were not very understanding. food is cleared away before guests are finished. parking
access was easier to go to the parks by staying at the hotel very spanish orientated not good for irish/english speaking
Lovely setting. My 5 year old really enjoyed the kids club, nightly mini disco and shows. The fact that we could enter PortAventura as we pleased was an added bonus. Staff not very friendly. The hotel does not provide a kettle in the room which was very incovenient as we had an 8 month old baby.
It was close to the amusement park. The food was only ok for the price. The beds were horrible. The bathroom could be cleaner. It felt so far away from town.
location time allocated to leave hotel 11am t early
Vicinity to Universal theme park and town. Indoor swimming pool option. Patio doors. The hotel applied smelly fertiliser to the grass which meant that the patio doors could not be opened. A letter to the manager was issued re this, but no response received.
The whole package was fantastic. Character breckfast was poor not enough characters.
The staff were very very slow in serving in the bar, a person could have to wait for up to 20 minutes. at one stage they were in the back room of the bar looking out and took 5 minute to come out, it was very very annoying.
Well kept pool areas, activities for children. Location between city and Port Aventura, free access to Port Aventura. "spa"
loved the beach club! Room no way four star! Floor was only mopped once in our five day stay, this wasnt enough when you have 2 adults, 2 child sharing a room.
The quality and the variety of the food in the buffet was very good and added to the experience. The friendliness of the staff. The frequency of the transport service to the themepark. Only a small item but it would be helpful if there was some form of sheltered walk from the rooms to the hotel. It rained during our stay and was the only aspect that caused discomfort.
Great location Parking problems in high summer
First impressions count, and on our first night the reception staff were gumpy to say the least, restuarant food appalling, drinks and internet very expensive..... however the food did improve slightly the next evening.
nice hotel very modern food good ideal location for salou and nearby area would stay there again
Central location in salou clean rooms and staff friendly.buffet breakfast good and cost reasonable. Small pool .some rooms with small shaded balconies,dinner buffet quality hit and miss.
helpful staff, clean and nice decor, food choice. entertainment
The staff were very helpful and friendly throughout the duration of our stay. The hotel was in a central location, just five minutes walk to the beach. The rooms were cleaned daily by hotel staff. The roomns were well air conditioned and had a nice balcony. There was a wide variety of food for breakfast and dinner, something to suit everyone. We stayed here from the 25th-30th September and we were the youngest in the hotel by a mile. Everyone was at least 60+. There were only a few young couples and a few families with kids but the majority were retired couples. The entertainment in the hotel at night was to suit the elderly so we literally stayed there to sleep and eat.
Sixth floor, windows to the back and noisy neighbours
I enjoyed the buffet breakfast and pool. The pool closed too early.
rooms very clean,food to a good standard international drinks to expensive
The food and service is good. The rooms are fine and clean but you can hear conversations of people in rooms adjacent.The location is good and near the bars,beach and bus services. A few of the male staff in the dining room are a bit ignorant and impatient. Some of my wife's clothes went missing from our room,,,nothing significant but still it was disturbing for her....
Location of the Hotel, big swimpool, breakfast small room
Its proximity to Port Avantura Park
The last day was a bit of a let down. I learnt from our trip to the hotel that there was no standard way of getting to the hotel (bus, taxi etc) We have 4 children so we needed to get a cab for 6. We got caught during the week in having to get 2 taxis to Salou. So, on the morning of our departure i went to reception (informed them of our previous experience regarding 2 taxis) and asked to book a people carrier cab for 6 people to the airport for 2 hours time. I was told that i didn't need to book in advance because there would be lots of taxis available and they use a different company for airport transfers than they do for trips to Salou. So you can imagine my frustration when i went to the desk 2 hours later to be told that there were no 6 people vehicles available for at least an hour. Ultimately i had to pay for 2 taxis (again) which cost me almost 60 euros.. It was disappointing considering i brought it to the staffs attention in advance and also considering everything else was spot on.
The resteraunt selection was poor & a large cue for main resteraunt
visited the Aventura park the quality of the matrasses/bed was not 4* worthy. elevators slow and long waiting time to get elevator
Very close to beach, excellent choice of food in buffet breakfast and dinner, comfortable new building, good value for money You need good ear plugs for the stay - very noisy outside with programme in other hotel terrasses going on late and noisy young people out right through the night. Also walls between rooms are very thin.
Value for money. Clean rooms. Lots of food Lots of food but quality was average
I like the location , food and comfort. I dont`t like TV channel`s because they have only 15 channel`s booring.
the food was very good and had a good range to choose from . the hotel was loud as the walls seem to be very thin and very loud from the street.
fine hotel for that sum of money, but they don't wash dish, so it was really dirty.
Location: nice beach is not far from the hotel, the bus stop is near, the food is ok (breakfast and dinner), Salou center is in 10-min walk distance There was a smoking smell in our room, the new towels smelled not nice; only one available outlet was found in the bathroom (another one is for TV). Rooms are old. Very noisy - from neighbours (tiny walls) and from the street. None of hot beverages (tea/coffee) are served at dinner
quality and selction of food
It was central The food
The pool was not too busy, always sun loungers available. Clean rooms. Close to 2x beaches. Close to bus stop. Supermarket on the corner. A good hotel to stay in for a week or less but not for any longer. Close to airport. It wasn't very clear how to get drinks at dinner. We were surprised to be locked out of our room before checking out.
Rooms, food, comfort. Wonderful location - the sea is near, clubs too, but it is not noisy. It is not enough sockets in hotel rooms. Especially when there are two people living in it
Great position, comfortable rooms, friendly staff, breakfast good, generally a very pleasant stay... just the people in the room next door coughing at 5am non stop and walls a bit thin and beds could be a bit softer....
Good location (not far from the beach and from the main shops), good food, pleasant area... And refurbished bathroom Small and uncomfortable rooms, very old furniture, very old conditioning systems, no services (laundry, spa...). Very loud animation every evening from 9 till 12 p.m (we lived on the 5th floor, and it was impossible to sleep and spent time in a quiet). Queues on the breakfast if you come up at 9 a.m (so you have to come at 8 or 8.30 a.m, not later). The next time I would choose another plase for my vacation
proximity to beach / restaurants etc - breakfeast / food very good staff not friendly - had problem with our room and staff very unhelpfuk
good location small pool area
Reception staff very good polite and friendly bar staff no social skills what so ever not at all friendly Hotel very nice but not as good as it was 10/15 yrs ago i have stayed in this hotel many times over the last 20 yrs and seen alot of changes.
Only ten minute trip to airport.
Room small but clean Food was very average ,disappionting. No english t. v channels only news.
Excellent location, frendly staff, good selection of food
The different cultures staying there made our holiday interesting and very enjoyable, while friendly barstaff ensured the children were just as important as the adults! Some staff not very helpful.
Everything was very good more like 4 star except the food, although the food was edible it lacked something to tempt you, but acceptable for a three star Not really, except a very hard bed! and food could have been slightly better but ok for a three star hotel.
Close to beach The staff and lack of staff.
Good hotel not far from the beach but we rested only one night.Our triple room was in the 4th floor, comfortable enough, with a nice view from the balcony.Breakfast ok.
Spacious family room We were not allowed to have an electric kettle in room. We needed it to prepare formula milk for our baby.
The great Irish restaurant across the road. Fantastic customer services and brilliant for a young family. Very friendly. A bit dated.
Close to the beach and the center of Salou Very basic comfort
the view food was appauling, sauna did not work, pool was poor, far to much chlorine. Poor service at bar.
The location was the best, it was very close to the beachside and center of Salou. Good price relation. No complains on our part
location to the beach there breakfast is really bad and i would'nt eat such rubbish so had to find another resturant to eat in
Good location close to the beach and main area. Clean and probably lives up to it's 3 stars but quite basic. Breakfast not the best
Had booked room for at least 6 weeks earlier and yet room not available when we got there at 11.30 at night. My daughter is pregnant and needed rest after a long day. we were put in a noisy downstairs room with camp bed where there were school children on tour.Considered leaving hotel next day but they gave us a better room but still very noisy. Very disappointed. Your company had charged my husbands credit card for first night which I believed was not correct. We intended paying full amount in cash. Unbelievable a hotel should do this.
how clean it was some late night noise from street and neighbouring hotels
The room location was the worst in the Hotel. View was to very noise appartments and all day noise of ventilators from restaurant and food smell. I asked to change the room but Hotel staff ignored my request. Hotel is good but I will never stay there if the room location will be the same.
Beautiful and clean hotel. Nice swimming pools. Delicious breakfast for 5 euro (egg, sausage, bean etc., fruits, vegetables, drinks etc). Every common place is under video control, so we (or our objects) are in safe, I think. :) The neighborhood of hotel is clean and nice (except one big white house close to hotel). The hotel has free package storage, offset 10 o'clock check out time. Be careful the view from your room. The view from our first room was the neighbouring building with a big white wall, around 6 meters far. I feel myself I'd in a prison. The receptionist can't give us another room because, they were full. I called the booking.com customer service immediately, and on the second day, the hotel offered me an another room, with beautiful sea view. These fact was known when booked, but uncomfortable: 10 o'clock check out time is a little bit early, swimming pools are close too early, need to pay for safe and refrigerator (but somebody of previous guests already hacked the fridge, so you can use it, if you are clever.) Pair of ear plugs is necessary of course.
clean and nice. huge lobby with sofas. pools. you get what you paid for internet costs money, It did not work with my ipod and they could not refund me. Safe costs extra money. Regular&hot Drinking water costs a lot!
The staff were very friendly and hotel was clean
The location was perfect, the staff were all extremely polite and helpful as was the lady who cleaned our room. The children's pool was great and the staff in the mini club were really nice. The breakfast was good but I was not that keen on the hot food in the evening. Having said this I could always find something to eat and the salads and deserts/fruit were really good and fresh. Other people I spoke to found all the hotel food good so it might just have been me.
Relaxing around the pool Car parking is a real nightmare around teh hotel and in Salou in general, we were fined 200 Euros and our car was towed away to the pound. The police tow away all foreign cars and leave the Spanish ones alone. Staff at the hotel should be compeled to inform foreign guests of the risks and also have a map of all car parks available for guests to find one.
Excellent hotel!! Beautiful pool with tree shaded pool bar seating area. Quiet location but right by the sea,promenade and all amenities. Sea views across the bay on upper floors....stunning sunsets!
Beautful hotel. A bit noisy at night outside in street. Rooms lovely, clean and nicely decorated. Close to everything. Value for money. Noise at night outside.
We felt that the hotel and rooms were excellent in terms of cleanliness and quality.It was very convenient for the beach and town, while we were also able to visit port aventura and Barcelona easily. on the last day our towels got v.wet in a storm and a kind member of staff took them and dried them for us so that we could pack them in our case-this was v.kind of her. i feel that the sunbeds could be improved. they are v.uncomfortable as you cannot adjust the backs.
A great family hotel,good value for money, the food was excellent,the staff were friendly and helpful, after staying for one week the evening entertainment was a bit boring but I would definitely recommend this hotel. The triple room was a bit on the small side for three people
First of all the hotel was perfect in every way,The buffet food was great but the most important thing was the staff at reception they were brilliant,I had some queeries about airport transfers they made the calls and sorted everything out for me.
The food was great and varied, as was the entertainment. The bar prices were reasonable too. Lack of Aircon in the rooms after October 1st meant sweaty nights, and if like me you were at the front of the hotel leaving windows open meant traffic noise...aswell as insect bites. Hotel staff did not want to entertain the idea of turning the Aircon back on.
Nice hotel, great swiming pools, good entertainment/programs for families with kids, good food. Cleanness of our room below average, worst after complain at reception.
We liked everything service, comfort, entertainment, pool. heat No complaints had a lovely week
This hotel represented good value for money - food etc. was of a very good standard considering the price we paid. No complaints - everything was better than we had expected (again given the price paid)
Sightseeing, pool, spa & beach. No
Good Food. Very friendly staff. All round ambience. Good management, especially in the dining area. The smallness of the rooms and the lack of comfortable seating in the bar area/
The hotel, staff was absoluteley perfect. Good value for money. The good was fantastic breakfasr was even better. The reception staff were all lovey. I f you like the night life you need to go to Salou town centre! Dont forget to g into the lively night clubs 007 and the Bus stop! I will return to this hotel without a problem. I highly reccommend this hotel.
Liked the location with the beach so close I don't think we should have to pay for the spa when we were guests
The location was lovely, close to the beach and to salou Having to pay for the spa when we were guests. Very busy during our last weekend due to some type of conference, large queue for breakfast
great breakfast!!! We have good times there in the hotel! We checked out two hours later and the employes were comprehensive about that! the garage should be free to all the clients of the hotel!
Good restaurant, excellent cuisine, great location right on the beach, parking nearbuy
Cleanliness, location Hard Matresses
Cleanliness f rooms The food and having to queue to get into the dining room at certain times
Nothing checked out within 12 hrs of arrival. rude staff, very limited english spoken, constant very loud noise and distrubtion, dirty room, extremely poor hygiene and meals.
The hotel is located near beach. Bus stop to Barcelona/Tarragona/Reus/Salou is situated 5 min walk from hotel. It is possible to buy excursion in hotel. Simple breakfast, but if you cant go to breakfast you can order picnic in stead of it.
We really enjoyed our stay at this hotel. The location was nice, a short bus journey from Salou itself so it was that little bit quieter. The Cap Salou area has a few small bars and restaurants which are nice for relaxing drinks and a bit of karaoke! The beach was lovely and so close to the hotel, small but it never felt overcrowded (we visited in September however) It was beautiful though and clean. The pool was a nice size and we always had room to lie out. There was a spa area with jacuzzi, steam room, sauna etc The charge for entering this was €5 which was reasonable. The staff were friendly and spoke english. We also liked the food, buffet style with a good variety. Rooms were basic but had all you'd want and were cleaned daily. We stayed on a half board basis, it was good that we had the choice of dining at lunch time or evening. Although juices, tea and coffee were included with the breakfast you had to pay for any drinks with the later meal. Also the air conditioning in our room turned on but wasn't very effective. That may have just been in our room though. The walk to the bus stop from the hotel involves quite a steep hill. While we managed it ok I know if my parents were with us they would have found it a little bit exhausting!
it had a good location, quiet and peaceful, close to beach local buses harder to get to, no proper air conditioning in rooms, no mini bar in rooms- all hotels we previously stayed in had minibars in rooms, bar closes early at 12am, bar staff and hotel staff in general not friendly at all, food not easy to obtain from bar staff - told at 5pm no burgers,sandwiches etc.!!!