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Pros: "Ivht"

Pros: "I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good."
Cons: "My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints."

Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."

Pros: "Overall great and on time !"

Cons: "The gate was moved three times."

Pros: "Everything."

Cons: "Delayed in Munich an hour late"

Pros: "Boarding was great. Easy. Fast"
Cons: "Seat was cramped. Blanket was inferior."

Cons: "Was assigned worst seat on plane. Engine vibration on seat back"

Cons: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"

Cons: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"

Pros: "All of it"
Cons: "Nothing"

Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Pros: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."

Pros: "Everything"
Cons: "Nothing"

Cons: "Was delayed in a connection and missed flight. No offer or help provided to get me and children on another flight without charging me ~$9000 for another flight. Paid out of pocket for another airline. Cannot believe the extortion and lack of service provided!"

Pros: "Upgrade!"
Cons: "Boarding a blitz chaotic"

Pros: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "Seats in business class were the most uncomfortable I have ever experienced :(((("

Cons: "To be waitlisted till gate openes"

Pros: "Got me to Nuremberg"
Cons: "Delay"

Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."

Pros: "Courteous and professional."

Pros: "clean cabin"
Cons: "AC was broken, set on plane for an hour sweating terribly, had to stress to make connecting flight, barely made it. Movie selection did not appeal to me. Seat was super narrow and my seat did not recline fully, pure torture."

Cons: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."

Pros: "On time"

Cons: "1 After long stand the line when i want to check in my Luggage i got shocking news According to checkin counter lady said Flight delay more than 2hours and can be 3hours no body knows how long will be delay, she recommended me to go from San Francisco to san jose airport to get another flight. it's time Enough she said , that time about 1pm, i am lucky that i arrived SF airport 3hours in advance so that i could manage to catch up another flight at the san jose airport, i had to go san jose airport from San Francisco by Taxi and the cost was 170usd because driver says over 50mils far a way i need to pay 50% more, i have a alot import meeting in germany, meeting schedule could be mess i was really shocking, how can i get back Taxi fee usd170??? 2. regards to Crew., one Passenger was collecting his handy carry luggage at Cabinet and he forgot to close Cabinet cover after he collected and it was opened that time one flight crew passing by to final check up before landing but don't see that cabinet door open, so one of passenger talk to her to close the Cabinet door, also handy carry luggage after used the passenger should Keep Under the chair for safety but even passenger keept (put) in her beside empty seat, the Crew don't say anything, it was many people keept in next empty seat area. According to rull must keep it under seat, but crew don't say anything I was very very surprised. it's very Dangerous to everybody people may hurt , i was very Scared and nervous. 3. in the dark room passenger can't see or feels that behind them whether crew come or not (passing by or not) Crew passing by and hit passenger but without saying sorry and just go a way. it's impossible... 4. i was standing at Exit door and look at the outside but same time crew came and said to me not friendly and without smile "Excuse me" and i go a way, i saw she crew want to put something inside at dress room. what i want to say the crew could be more nice and smiley face to passenger or could be nice can be wait 5 seconds but was really the way of tone is Racist, this is what i felt, really bad."

Pros: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."

Pros: "Plane was clean and the economy-class seats were relatively comfortable. Entertainment was good. Bathroom facilities on lower deck was a good layout, avoided the usual waiting in the aisles to use the restroom. The staff was friendly and the food was pretty good."
Cons: "Was not familiar with many of the drink brands, and the drinks differed from what I typically saw on flights, so would be nice to have some explanation of what they are (maybe it was in the in-flight magazine, but I missed it)."

Cons: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."

Pros: "See above"
Cons: "See above"

Cons: "Filght cancelled"

Pros: "Efficiency, courtesy, professionalism."
Cons: "none"

Pros: "no complaints, everything went well."

Pros: "Seating, Staff,"

Cons: "The lines for boarding are ineffective and take too long."

Cons: "Would have liked smoother boarding and more live TV choices"

Cons: "Boarding system was chaotic. Not enough space for all people, so many had to stand near the boarding area, which meant those who were called to board had to push through many people. The chaos meant that is added stress to personnel trying to board people in a calm and effective manner and had to shout loud to get the right people to board at the right time. Just an overall unpleasant experience. I was glad when I finally got on the plane"

Pros: "Very nice at check in and boarding when we arrived running from our other flight."
Cons: "All fine."

Pros: "The crew was very nice and accommodating."
Cons: "The bread was still cold/frozen"

Pros: "Everything ran smoothly- no delays."
Cons: "Legroom"

Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."

Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."

Pros: "everyone was quite friendly and so helpful."

Cons: "They charged me extra for advanced seat reservation. When I got to the airport the reserved seat was gone and they were offering me another seat that wasn't as good. They said this is normal and were not able to refund the extra money they charged!!!"

Cons: "Bag was lost"

Pros: "Plane A380 upper deck"
Cons: "Hindu Veg meal could have been better. Boarding area was very crowded for a A380 plane"

Pros: "Overall was fine."
Cons: "Plane was small. It was a United code share: United plane"

Pros: "Boarding was quick and easy!"

Cons: "There was a person named " Ali " at the SFO International airport who was extremely rude and insulting towards women. His manner of conversation and attitude towards how he checked in my hand luggage without allowing me any time to take a few important items 30 min prior to boarding the flight at the gate was just not acceptable. He insulted another non-english speaking woman in front of me which was appalling. I would highly discourage such managers to be leaders representing Lufthansa as it tarnishes both your brand and is just not acceptable to be disrespectful to your customers when you're primary business is Hospitality."

Cons: "Boarding clusterf..."

Pros: "Yes"
Cons: "Everything very good"

Cons: "Excelente aerolínea"

Pros: "Left on time. No turbulence."

Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Cons: "Nothing"

Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Pros: "Extremely hot the plane"

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Pros: "Over all everything was great, except the bags check in"

Pros: "Nothing"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."

Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Cons: "Na"

Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."

Pros: "Food, service, comfort"

Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"

Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."

Pros: "Nothing"
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."

Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."

Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."

Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."

Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."

Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Pros: "The service and food were excellent plane was clean."
Cons: "No entertainment system"

Pros: "Amazing service, seat and FOOD"
Cons: "Nothing"

Cons: "Food and coffee were cold. Service on AF is getting worse."

Pros: "Free drinks and snack!"
Cons: "Nothing"

Pros: "I like service of AF"

Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."

Pros: "It was a fine flight"
Cons: "no specific feedback"

Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."

Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."

Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"

Cons: "Food was unexpectedly bad and both meals were cold"

Cons: "2h delay for "crew reasons" TV had only 7 of the 22 channels with reception"

Cons: "They lost my luggage going to AFRICA...didn't see the suitcase until 6 days later. When I received the suitcase, over $1000 in equipment was stolen , suitcase was all scrambled...I WAS ROBBED ! ...then on the return flight to HOUSTON, they lost my suitcase again ! W.T.F ? ! No one has called me to apologize for anything ! I expect to be reimbursed for my loses, or I will sue the airline."

Cons: "Please be more clear about the carry-on luggage policy. I was able to take everything with me on my way to Prague, but the attendant forced me to check a bag at the gate. The requirements were very vague and I don't understand how you could bring something on the first flight perfectly fine, and then get stopped on the return flight."

Pros: "I do appreciate the update via email . Great experience . Thank you"
Cons: "All good"

Pros: "The flight attendants were so funny, uplifting, friendly, and willing to help that it turned the flight into an alternative experience."
Cons: "The seat, food, and movie selection don't apply to what a premium flight promesses. 370 eiro upgrade is way too expensive for only a little difference. I took premium two years ago and there was a real difference, but now they cut food and movie experience to half it was."

Pros: "Departure and arrival were on time. Boarding was orderly."
Cons: "Seats in Premium economy are not comfortable for a long flight, very difficult to adjust."

Pros: "The cabin crew were friendly, and came round with a second offer of sandwiches when it was apparent that they had more than they needed."
Cons: "While my seat was very spacious, this was the result me being sat near the front, where the business class seats had been converted to economy class. While the number of seats had been increased, the positioning of the armrests was rather haphazard, such that me (in the window seat) and the man in the aisle seat had business class width, while the poor lady squeezed in between us had less than a standard economy class width to fit into! Luckily there was a free seat elsewhere, and she changed seats before we took off."

Pros: "Foreign films, current films, great for a movie buff."
Cons: "Cramped seating, but that's par for the airlines these days."

Cons: "I needed to change my flight and they refused blaming you so I won't be booking through u again"

Pros: "Seats were spacious with some recline. Obviously better than flying economy. Food the same as economy"
Cons: "I thought the food could have been better"

Pros: "Service is good, they are always smiling and willing to help you in everithing"
Cons: "Sits do not recline very much, which makes the flight very uncorfortable, even more when it is overnight. Entertainment screen system is old."

Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"

Cons: "Comfortable all crew very helpful and polite"

Cons: "Two hour delay. Got to hotel at 2am."

Pros: "Smooth experience"

Pros: "Arrived safely at destination."
Cons: "Even coffee cost money? Had to request water. Just cattle moving through."

Pros: "This was the right size airplane for the long trip very comfortable."

Cons: "You had to pay for your drinks and snacks on the plan."

Cons: "They lost our bags. Many of us on board. And they didn’t give us tracking numbers to follow-up. Argh"

Pros: "Quick"
Cons: "Had to pay for a cup of coffee"

Pros: "Not much"
Cons: "It was late, it was cramped, they make you pay for everything suitcases, soft drinks, the lot, next time we will consider who we spend our hard earned cash with Disappointing as I am a real advocate for BA"

Cons: "Cold coffee."

Pros: "Only one layover in London"
Cons: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"

Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."

Pros: "Crew were good , food was ok."
Cons: "Flight delayed again so both flights to USA and return were delayed... not a great experience . Entertainment took a cou0le of hours to sort, they had to keep resetting it"

Pros: "Courteous, helpful and on time. Good price as well."
Cons: "No complaints"

Pros: "Everything"

Cons: "The screen was pretty big but quality pretty bad. Looked like 80s CRT. Also bad selection. Luckily it was a red eye flight."

Pros: "Crew and staff friendly and helpful"
Cons: "My sear was broken and couldn't recline on a 10 hour trip. They tried to fix it but couldn't.."

Pros: "Nothing"
Cons: "Boarding an absolute chaos, rude ignorant staff, old dirty airplane"

Cons: "Long lay over"

Pros: "First the flight was delayed, as it was the flight going to London. Then, BA staff did not provide timely information, and were disorganized without giving clear instructions to board the plane."

Pros: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Cons: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."

Pros: "Went by quickly and efficiently."
Cons: "More music choices would have been nice."

Pros: "We nisssed it due to British airways ineptitudeeverythubg"

Pros: "Storage bins next to seat in world traveller plus"
Cons: "Lack of seinking water and no toilet in the world traveller plus cabin - curtains divided off the area blocking access to any toilets!"

Cons: "More legroom would have been nice"

Pros: "Crew friendly"
Cons: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"

Pros: "All great"
Cons: "I liked everything"

Pros: "Nothing"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"

Cons: "Seat too small. No free wifi in the XXI century? !!!"

Pros: "Pleasant check in process. Long layover tags put on our checked bags On time"

Pros: "The secure boarding area at Heathrow was nice. I haven't seen that before."
Cons: "No free refreshments; water would be nice. No line control during boarding - people merging in all over the place."

Cons: "Wish water had been available For free London to Framkfurt"

Cons: "Nothing was provided for free, no snack, no drinks. Porridge I ordered was really watery."

Pros: "Everything went very smoothly."

Cons: "Too many busses to take to different terminals."

Pros: "Service"
Cons: "They ran out of food. Did not get a choice"

Cons: "On time and good staff"

Pros: "Quick and painless"

Pros: "The seates were nice and plush. The journey wasn't bumpy at all, and the pilot was funny. He made a fun comment saying 'he had someplace to be in New York so he will get us there as quickly as possible.' :P The crew was friendly and sweet."
Cons: "There was no food ! I assumed a flight from the west coast to the east coast would atleast provide with some food ! But nada. It bugged me more because I had to catch a another flight from new York to London. Other than that, guess it was pretty okay."

Pros: "First time I enjoy flying , everything was very good"
Cons: "Nothing"

Pros: "I made it safely to Barcelona"
Cons: "Where shall I begin? The crew was ok, makes me miss flying JetBlue, the crew can learn a lot from them in what customer service and friendly crew is about!!! In my opinion, if they had the chance to learn, this crew would be the same as they are, because it feels like, get them in and complete the shift. The seat was so uncomfortable that I spent the entire 9 hrs awake. The entertainment was terrible. When watching a movie you can't simply start it when you want so if you miss show time when it started you have to begin where it is...I hope that 1st class is different than what it feels like to ride in coach because it makes me feel like steerage! I most certainly would not take this airline to Europe unless I had better accommodations because being in the coach section sucks!"

Pros: "The crew were pleasant"
Cons: "Sold as a BA flight but it wasn't BA but Vueling a subsidiary of BA. This is in the small print and feels like a deliberate misleading statement. Far worse than other budget airlines like easy jet. Poor organisation and lack of staff with adequate training resulted in lack of information, long queues at check in and delays with take off and baggage collection. Practically queued for 2 hours. Make sure you arrive at least 2 30 hours before check in or you may miss your flight."

Pros: "On time, no crashes"
Cons: "Extremely uncomfortable, hardly any room to breath"

Pros: "Really liked the service and the punctuality of the flight. Would highly recommend British Airways and use them again in the future."

Pros: "Arrived at my destination"
Cons: "Bought British Air tickets, got their partner airline American Air flight instead and didn't know of this switch until after purchase. Very rude! Crappy old plane, departed late, crappy food, mediocre service. I wanted British Air specifically as they are good in these areas."

Pros: "Airbus 380"

Pros: "Our crew member was great, I think his name was Tom."
Cons: "Everything was Pay per view so there was effictively no free entertainment"

Pros: "It got us there in good time."
Cons: "Bit of a cattle car, but that's sort of what you expect."

Cons: "Very cramped space"

Pros: "overall terrible will never book with kayak"

Pros: "Vueling ticket counter staff gave me the wrong information about my next flight. This cost me an hour of waiting in the wrong line. Flight was late. By the time we boarded, the overhead luggage space near our seats was full. Instead of helping us find room room, we were told to go to the front of the plane, with our bags, as people were still trying to board. Then we had a rearrange baggage and make our own room."

Pros: "flight attendants were police and helpful."
Cons: "Being in coach, there wasn't a lot of leg room and when the person in front of me put their seat back a bit, I was unable to reach down into my carry on stowed under the seat."

Pros: "everything !"

Pros: "Food was good, crew was nice"
Cons: "Poor leg room. I'm 5'4 and barely had leg room. Thank goodness I had an aisle seat."

Pros: "Except for one stewardess, the crew was generally accommodating and recognized the poor quality of the seats and entertainment system. They told me that they would be "writing up" the problems that I encountered and they encouraged me to write directly to American Airlines (codeshare with Iberia) as well."
Cons: "The padding on my seat was old, compressed and worthless. I had to replace the cover on the bottom cushion. My tray was covered with spilled coffee and I was given a an exasperated "I'm too busy" look from the stewardess when I asked for wet napkins to clean it - which I did myself. The entertainment system froze and could not be restarted just an hour into the flight, leaving me with a bright light panel staring me in the face for the remainder of the flight. American advertises that they are replacing planes at a rate of one per week. Undoubtedly the leg room will be reduced from the already unbearable legroom on this plane. I fly 50K miles/year and this is an all too common occurrence with American flights. I'll be looking for a new airline."

Pros: "Nice and helpful crew on board my flight to Spain. Airplane seemed very old and outdated inside. No WiFi for international flight! A big negative. No TV's in chair nor automated food ordering. Made it on time and safe, which is important. I was able to pre- order a vegan meal for my flight which is fantastic...and it was very tasty. No seat assignment until just before I boarded plane. Very disturbing."

Pros: "Friendly staff!!"
Cons: "N/A"

Cons: "Plane was 3 hr late!!!!!!"

Pros: "The seating was tight. They never loaded my luggage. It took them 3 days to get it to me, over 48 hrs after reaching my destination. Absolutely unacceptable. Our experience with One World airlines in the past year has been terrible--Anerican, AirBerlin, and now British Air/Iberia. It looks like we will be going only Sta Alliance or independent airlines in the future"
Cons: "Nothing."

Pros: "The crew was great"
Cons: "the food"

Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"

Pros: "La atención del crew en el avión"
Cons: "Aunque Sean viajes cortos ofrecer almenos bebidas"

Pros: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Cons: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."

Pros: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Cons: "Vueling/Iberia lost my luggage."

Pros: "Fine flight once we were in the air."
Cons: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."

Pros: "Smooth flight"
Cons: "It was delayed"

Cons: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."

Pros: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."

Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."

Pros: "Arrived at destination"
Cons: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"

Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"

Cons: "All processed food. GMO’s. No organic options."

Pros: "Gfggfgggvfvfvfgfdhygtgdhfffdcdcf"
Cons: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"

Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."

Pros: "Nothing"
Cons: "Delays an chaos"

Pros: "Price"
Cons: "N/a"

Pros: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Cons: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."

Pros: "Excellent service , good food . Ahead of time flight"

Pros: "Some good films to watch"
Cons: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"

Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"

Cons: "Layovers are what makes the flight bad."

Cons: "The plan was too small."

Pros: "The cool thing about this airline is that it’s dirt cheap to get from Oakland to Barcelona!! I will say tho, you do get what you pay. We purchased the most basic flight and that’s really what it was. Tight leg room and lots of people. If you’re over 5’5 I HIGHLY RECOMMEND getting extra leg room if it’s available. Aside from that. The flight was cool and the staff was nice!"

Pros: "Good organization and time on flight."
Cons: "In 10 hours never offered water."

Cons: "Disorganized boarding"

Cons: "Disorganized boarding"

Cons: "dirty bathrooms, little space, the crew seemed tired and a"

Cons: "Extremely uncomfortable and no food or drinks with basic fares (have to wait for separate paid cart). Watched a sick woman be told to go away when she asked for water."

Pros: "New plne, service from American Airlines was good news friendly."

Pros: "Our flight was subcontracted through another airline, Level, so my comments are related to Level."
Cons: "I called the airline a week before our departure regarding the baggage fee. I was assured the fee was included in the price. However, at the time of check in, I was charged a $55 checked bag fee."

Pros: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Cons: "Short selection of subtitles for videos. Catalogue not bad but could be improved"

Cons: "It was hot in there and the WiFi wasn’t working Besides that it was good"

Pros: "The crew was awesome and very helpful. The trip was also comfortable as it could be for a full flight."
Cons: "I am a vegetarian, I was not made aware of food options and was only offered chicken or beef, which I do not eat."

Cons: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."

Cons: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"

Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"

Pros: "Quick boarding."
Cons: "No movies or videos. Children crying and screaming."

Cons: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"

Pros: "Professional kind and helpfull crew Punctual departure and arrival on time"
Cons: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"

Pros: "Everyone was courteous & helpful. Customer service was exceptional. Excellent meal."

Cons: "Unfriendly crew, ridiculously small plane, but tolerable for a short flight."

Cons: "Sound was very poor. Earplugs hurt. Screen was blurry."

Pros: "that's it"

Pros: "Plane was shiny."
Cons: "No comfort control- hot and uncomfortable for a six hour flight."

Cons: "Seat space too small."

Cons: "Too much terbulance, no control over that obviously. But the seating was uncomfortable."

Cons: "Very old planes. Specially the flight from Lisbon to Barcelona operated by Portugalia."

Pros: "The personelle is great!"
Cons: "The sandwish has OGM !!!"

Pros: "I liked not having to do additional check point security screenings, being treated cordially by staff & their attention to detail, on time departure and smooth flight arrived half hour before scheduled landing."
Cons: "I still think boarding is not done a efficiently. As it could be, the lights are turned on too long so one cannot sleep on such a short flight,"

Pros: "Crew very good nice fligth too"

Cons: "Transfer time in Lisbon"

Pros: "Nothing."
Cons: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."

Pros: "Seats and snack"
Cons: "No delay in departure"

Pros: "Flight was canceled"
Cons: "Flight was canceled"

Pros: "The crew was good. The plane was clean. The snacks provided were good."
Cons: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."

Pros: "Great flight"
Cons: "All great"

Cons: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."

Cons: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"

Pros: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Cons: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"

Pros: "Plane was clean & crew were kind"

Pros: "Everything was very good."

Pros: "The tripulation are very nice people."
Cons: "The space between seats are small."

Pros: "Much better than I expected, will fly again with pleasure."

Pros: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
Cons: "Shame that the lounge at the JFK airport was closed."

Cons: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."

Pros: "Left on time, arrived on time."
Cons: "Nothing"

Pros: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Cons: "N/A"

Cons: "Bags didn’t arrive"

Cons: "CRew was rude. Food was poor.checked baggage fees exhorbitant"

Cons: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."

Pros: "service,puntuality,guidance"

Pros: "Same as previous flight"
Cons: "Same as previous flight"

Pros: "Great experience"
Cons: "Crew was helpful. Flights were on time and overall experience was very good."

Cons: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"

Pros: "Easy mobile check in process,"

Pros: "Wonderful customer service!!"

Cons: "Tha total absence of hard alcoholic beverages, no moderate cocktails"

Pros: "They gave us good snacks. Comfortable flight."
Cons: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."

Pros: "Price"
Cons: "Seat comfort"

Pros: "Cabin staff was nice"
Cons: "Very cramped seating; rude baggage handlers; bad system for boarding"

Cons: "The attendant who checked me in at the Porto airport was very rude and sarcastic. At the gate they said the flight would be delayed half an hour, however they just called us to start boarding a half an hour after the flight was expected to leave. At that time the passengers of the previous flight were just starting to leave the plane so everyone that was about to board then had to stand in the freezing cold tunnel way with all of our bags for another 20 minutes while the previous passengers got off. There was no food or any beverage other than water offered on the flight."

Pros: "No issues, short trip, friendly staff, comfortable ride..."

Pros: "The crew"
Cons: "Seats and food"

Pros: "On time departure"
Cons: "Slow baggage claim"

Pros: "Hot food"

Cons: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"

Cons: "Need bigger pillows!"

Pros: "The plane was new, clean, and spacious. The staff was mostly helpful and friendly,"
Cons: "Short flight so no entertainment or drink/food."

Pros: "Very quick and efficient"
Cons: "Carryin size is so small for the airline"