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This is my third stay at this Hotel and I love the Innkeeper-Ulrike, she is charming, entertaining, always has a smile and kind word. The location of this Inn/Hotel is ideal for walking everywhere in Salzburg-it is so romantic to be in the heart of the olde city w/the Fortress high on the hill overlooking the storybook town. I highly recommend. This is not a complaint but a suggestion. Our bed was an iron canopy bed, king size, which was great but it truly needed a box spring as it was so low to the floor and was almost dangerous to get into, for fear of brusing your self on the metal- I know this is quite European, not to have a box spring but it may be the time to upgrade- We do low the the down pillows and comforters-they make it all worthwhile.
Perfect locatiin. Amazing stay. Staff was very attentive. They went out of their way to assist my mother and even drove to a local market to purchase soy milk for my breakfast. I'm in the travel industry and highly recommend this hotel
The lady who seems to be the owner was really kind and very efficient. Location was perfect. We did everything walking.
Good design, comfortable Poor quality of breakfast, lack of space
Location, decent restaurant, price No Wi-Fi, uncomfortable bed
The staff was wonderful! Our room was also wonderful! We would go back here again!
the restaurant was excellent and the staff were extremely helpful and friendly the shower soaked the bathroom floor
Location, excellent service from Ulrike and the restaurant staff. Good food. Disappointed to find the spare bed propped up against our window but we moved that so not a problem
The last day we checked out and left our luggage at the hotel for a couple of hours, meanwhile, they realized that we had left shaving foam and some razor in our room, so they placed them in our luggage which created a problem when we were checking in at the airport, as these items are not allowed on planes. We are sure that they meant good by putting these things in our luggage but I think they should be conscious that these items are not allowed at airports
We liked the location of the hotel. Right in the middle of everything, walkable distance of all the important sites. The friendly staff helped us. It was very noisy. We had a room that was on the street and the single window let all the noise come in and since there is a restaurant on the first floor the noise was from late at night and started again very early in the morning. If I stay there again I would ask for an interior room. I would also improve the breakfast with a little more fresh fruit.
It was right in the heart of everything, but a cab ride from the train station. The shower had no door and the bathroom would get flooded every time we used it.
Excellent rooms for a very good price - large, elegant and comfortable. Phenomenal included breakfast and friendly, responsive staff. Easy walking distance to the old city; located on a quiet pedestrian street. No complaints
The location was perfect for getting into the city centre and it was easliy reached from the train station. The friendliness of the staff and the extras like the spa swimming pool etc was most appreciated. It was the smallest shower that I have had in two months in Europe.
Great location within easy walk of the city center. The spa facilities were nice. Great modern bathroom & lots of storage. Couch used for extra bed was uncomfortably hard. No restaurant in the hotel itself, but many close by.
central location- good breakfast, comfortable room, well fitted. the weather was not hot, but I imagine the room would be in hot weather. Inevitably with a central city location, early morning noise- no air conditioning, so need to keep the windows open
The staff and spa Rooms a little austere and as mentioned above, the hotel has two buildings opposite each other and we were not in the main building.
great location, friendly staff and clean room the romantic suite is a bit, well lets say, strange decorated ...
Good location, very good breakfast! The garage for the car a bit far from the hotel, the general looks of the hotel: it needs to be refurbished! Highly over rated! The single room was almost impossible..it felt like you were in a basement!
Excellent location, friendly staff, nice "room" ("split" into 2 floors). Bed/Couch in a living room is not very comfortable for sleeping was not in a very good shape therefore I felt pain in my back in the morning.
Swimming pool. Afternoon tea. No doors on showers by swimming pool. Too hot at night.
The location of the hotel. Also the breakfast was very rich. They did not mention about the Annex building. Another disadvantage was the lack of lift in the building.
The location of hotel was great. The room was not clean. We arrived very late and we found in our room: used towels, and bin was not emptied.The man at reception was not friendly,
close to the old city; easy to get; comfortable rooms;
Very friendly and helpful staff
nice hotel staff, good breakfast, pleasantly feeling
Location...you just cross the cave and you found yourself inside of the everything
stylish flat LCD TV and room I checked in lately about 10 PM, and was asked for payment in advance by the impolite staff.
Localization, price and breakfast
Quiet, modern hotel close to the old town
Modern hotel, conveniently located, helpful friendly staff.
The location No parking
Please write at least 15 words
kitchen, interior design, service, clearness
The Hotel Sacher was a charming hotel with an interesting history. We did lots of walking and It was conveniently located to shopping, site seeing and restaurants. The staff was great and very helpful during our stay. In the evenings we enjoyed having cocktails in the bar while listening to pianist play. The Hotel Sacher is a great place to stay!!
always available, always ready to assist rooms are small and it is always a fight to get a room with a view
Hotel is conveniently located for festival goers. Facility is old and room small.
The location and the friendliness of the hotel staff. The rooms were quite dusty and old. In fact, we came to know (from the management) that only some rooms were renovated and not all unlike what was stated in the booking.com website. On the other hand, the breakfast buffet wasn't really a 5-star hotel standard.
Mr. Reinhold helped us get amazing ticket to the symphony the day of the show. He was thoughtful in organizing a private tour and directing us around the city so that we didn't waste time or miss the hidden gems. Truly exceptional service!
The ambiance and the location The old bathroom, quite unconfortable
Wonderful vue, large room with a pleasant balcony, very kind and attentive staff, good restaurant. One of the best hotel I've ever stayed
Sacher Hotel, location is perfect for touring Altstadt Salzburg. Junior suite was impeccable, and well furnished, entire staff most friendly and helpful, and service worthy of a five star boutique hotel. Absolutely, nothing.
The service Incredibly small rooms
The staff were very courteous and spoke numerous languages so it made communications easy. Also, they were very discreet and extremely helpful with any issues and questions about the surrounding areas. The view from my room were spectacular!!! Quiet, romantic, and close to downtown historical Salzburg. Nothing were wrong.
Central location. Reception unstaffed after 18:00!. Breakfast only adequate. Woken by the bells from next door church at 6:00am each day. Expensive for what you get.
nice hotel in good location, staff very friendly and helpful no
The place is charming and the breakfast room is lovely.The breakfasts were more than ample. The hotel is lovely and well-appointed and the location is ideal.
It was close to most tourist sights and a number of good eating places. The room was a good size and very clean. Breakfast was excellent. It was very wet during our stay and the hotel supplied large umbrellas each day.
Friendly atmosphere, almost home from home comforts, excellent breakfast and afternoon coffee and cakes. Room furnishings superb, cleanliness superb. Excellent situation. Helpful staff. thankful we had room at the back of the hotel overlooking the cemetary, as could be a bit noisy if rooms at the front in the height of the summer.
It was close to all sights Yes, since I am allergic to dust, mold and pollen, I found the furniture old and dusty, thus making me sneeze
We enjoyed the large space in the rooms and the location of the hotel, staff was friendly and helpful. Also very helpful was being able to use de computer in the lobby. We rented a bike and went all over Salzburg on it. Great selection.
Location was excellent, right in the old town on the pedestrian street There is no parking provided, so you're on your own.
The rich breakfast. The missing presence of a bidet.
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
Great location - easy to walk to everything.
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
Restaurant was good but too pricy. For the rest, excellent stay!
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
Mixture between traditional austrian style and luxury Nothing to complain
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
charming small hotel in centre of town very noisy at night
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
It was amazing vacation in ancient and splendid Altstadt with luxurious service! Our gratitude to this hotel! Special thanks to Fabian Haberle!
Welcome, level of comfort and service were excellent. Position in town centre could not be bettered.
the location poor rooms, no air conditioning, old building, smelly and noisy neighbor .
Fabulous location and great service from the staff. Unfortunately our sleep was spoiled by the Irish Pub down the street being open late and very noisy patrons echoing despite closed windows until 4am.
Warm, homely ambience and excellently kept. I have been staying at your hotel for the past 5 years and the overall upgrade is excellent. No negatives to report.
Excellent service and cleanliness and proximity to city centre - out of back door of hotel into main street, yet hotel quiet. Parking - very very difficult to get parking and Hotel not easy to locate because bus lane outside - buses often blocking hotel as one drives past.
The room was beautiful, the location was fantastic and the hotel staff was very nice. We would stay there again!
Everything except below. The selection of food in the restaurant and the attitude of the restaurant were poor.
The hotel offers fantastic rooms and is located next to all the tourist places. There is no parking lot nearby and the hotel doesn't have its own parking garage. The closest parking lot is 5 min walk from the hotel which is quite uncomfortable.
Great Position Breakfast a bit expensive
the site, the staff my daughter had an extrabed which was awful (the worst bed I have ever seen)
The location was perfect. The staff were very helpful & friendly would recomend
Based in the centre of Salzberg it was easy to get around. Some noise early in the morning. The church bells tend to wake you early if you want a lie in. Our room was not the cleanest I've been in. Holes in the wall above bed tend to make us think this was not well looked after. Dirt around the bed area and carpet.
The room was lovely, spacious and better than expected. The reception personnel were extremely helpful and courteous. The bacon served at breakfast was underdone and chewy, should be crisp.
I loved the room. It wqas very romantic and it was a great deal for our money. I also loved the location, it was right in the heart of salzburg. The only thing we did not like was that it was rather stuffy. The window let to square, meaning there building surrounding the window and enclosing from getting any fresh air. The air condition did not cool off the room at night, so we got rather warm and could not sleep that well.
The staff were very helpful and the location was excellent It was very accomodating
Central Location More infromation on parking would have been helpful
We were a party of five adults and everyone of us was delighted with this hotel. It had a great warmth about it from the moment you step though the front door and are greeted, in excellent English, by the people in the reception area. The rooms are beautifully decorated and very comfortable, they are another indicator of the pride the owners take in their lovely hotel. The time and help they are prepared to give you is another. Its location is just perfect if you wish to stroll around the beautifull city of Salzburg, it is on the door step. Breakfast was excellent.
Location , Free internet access
The hotel position to all the things needed to see in Salzburg, was EXCELLENT !! Need to have a choice of pillows and duvets (my Daughter is allergic to feathers !!!!!!! (You did change them, but polyester duvet, very thin!)
the helpfulness of the staff the room
The staff were very nice. The breakfast was lovely and there was a variety available to eat. There was a bus service outside the hotel which was very convenient. I expected that the hotel would be alot nicer than it was judging from their website. The hotel is composed of two buildings. We stayed in the building across from the main hotel. It wasn't as well kept as the main hotel.
Good location, the hotel is very clean and comfortable, very good breakfast, the staff is very efficient
Friendly staff. Great location. Just a short walk through the tunnel under the mountain and your in the heart of the old town. Beautiful city! Train station is walkable, but probably best to take the bus a few stops. Everything was great. The hotel is much nicer inside than it appears outside.
Perfectly fine place to stay for a couple of nights. Very convenient to and from the airport the bus goes right by). Good location too! Bit shabby,but the place is currently getting a face lift
Great location, clean, modern rooms and a more than adequate buffet breakfast. Lovely touch with the complementary chocolates and glass of fizz in the bar.
staff were very very helpful
Walking distance to Old Town for sightseeing and restaurants. Free wifi plus terminal in lobby. Seperate toilet and bathroom, limited free parking on site. Friendly receptionist. Breakfast not included in our room rate and was extra 11 euro per person, so unable to comment on selection.
Perfect location, 8 minutes away from the cathedral square, the river and the castle's funicular. It was quite clean next, to a bus station, and the staff was very helpful and polite. The fact that the pictures of the hotel are showing only the new rooms, and not the old ones.
No tea/coffee facilities in the room. No mirror in bedroom(penthouse),no mini bar
Very Central Location
Amazing Service and a Really Nice Room Nothing
The hotel was fantastic. Couldn't have asked for any better. Great staff, beautiful hotel, excellent location. Highly recommended.
Hotel was nice and beautiful. Staffs are friendly and helpful. Breakfast was better than what I expected. You can order eggs, sausages, bacon, as you want. Very quiet surroundings, peaceful atomaspher. Room is very small. I expected a nice view from the room, so I was very disappointed. Dinner at the restaurant in this hotel, we had some wrong plate from what we ordered.(It was special dinner for us, so we were disappointed again) If I visit Salzbrug again, I prefer Hotel sacher.
the totalle awesome restaurant
perfect location, excellent staff
Very accommodating and friendly staff. Good commend of the English language (among others). Fantastic location that offered a panoramic view of Salzburg. Closeness to elevators that would take you right into the middle of the Old Town Cannot really think of anything, with the exception for an uncaulked crack under a bathroom mirror... :)
I liked the friendliness and politeness of the staff , the location, service and lovely room. No
Very charming place, full of character and atmosphere, ideal for a romantic getaway.
The room was beautiful and had an amazing view of Salzburg which was not that obvious to us from the description of the hotel. The staff was extremely friendly and helpful but not overbearing or snobby like in some other higher end hotels. Their restaurant was very good as well.
The staff was very welcoming and friendly Room service offered a very limited menu.
Venue was very central, staff were friendly & helpful, food provided (ie breakfast) was high quality, Health suite allowed for a lazy morning of relaxation and the added bonus was the cafe downstairs that appeared to be the only and certainly lively late night bar! The twin room was on the small side for two people, you could not get by each other easily
Friendly staff, good italian restaurant downstairs If you have an option, choose traditional room. It's much better than "modern".
I liked antique furniture and atmosphere. The breakfast was exellent. Four stars hotel would have a real luggage room (with key, shower, cloak room)
Excellent location. I had booked a single room and was given a large room. Good breakfast. Sound isoloation of windows and between rooms could be better.
Service from staff, breakfast, location
clean, comfy and breakfast was good
ideal location in old town and good public transport to get there no air conditioning and the hotel has an Italian restaurant and the room and hallway always had a smell of pizza even first thing in the morning. Also as I had to keep the window open for air the bell tower clock strikes regularly even into the night so it keeps waking you up
Great location and staff. Very nice breakfast ! singles are very small older floors in the apartment that make lots of noise when walking around.
The staff on reception were excellent. Very helpful, polite and friendly.The hotel's own car park/garage was very convenient to use. No
The location. The room was big. Breakfast had limited things but all were of good quality. Double bed was actually two single beds with two matresses and two quilts. Furniture was old. According to the description, internet was available through modem at the room; didn't say that you have to pay 35 euros guarantee to get the modem.
The staff were very helpful and friendly. The rooms for 2 persons were a bit small. And for women, we need mirrors in the room!!!
Staff were helpful, breakfast was great, Transport from the station was a bit tricky Wi fi was only at reception
Even though the furnishings were sparse it truly was an 'all you need' hotel. It was very clean and the location was convenient to walking to the downtown area.
Excellent location, breakfast, internet connection (wired in the rooms, wireless in the lobby). Very pleasant hotel staff. Someone might have a slight discomfort created by the fact that you can hear the hallway noise and doors slamming (if any). I didn't.
Nice room Open staircase (scary for parents wth children) The smallest juice-glas i ever seen
The desciption all you need, is exactly what this hotel is. You have a clean room, with a bed and a shower. No problems with the noise. The breakfast was quite okay.
helpfulness of staff and convenient for city centre the first night was noisy, but there after it was fine - I assume it depends on who else is staying in the hotel!
central location. very, very small shower cabin.
breakfast was fabulous...rooms comfortable...amazing location close to all city sights. understandable that some amenities not provided (shampoo etc, as it keeps costs low and most people bring their own) but soap would have been a useful addition.
Friendly & helpful staff. great tours from hotel pick-up. fabulous breakfast in very roomy dining area. will be back!
Old world charm, historic building, beautifully maintained, elegant, extremely delightful staff, wonderful restaurant, terrific bathrooms. Absolutely nothing to dislike about this lovely hotel.
Everything, staff were so welcoming and made us feel special and individual which was much appreciated as this was our honeymoon. Yes - it was extremely smoky and very warm
location near the center
Good location. Toilet is immaculate. Single room is small
It starts with the concierge taking care of your car and luggage, the girl at the reception brings you to your room and gives you info about city and map before you can ask, really very good service. Beds are very comfortable and the room was in authentic style which fits with the rest of the hotel
Location was a important factor. Love the decor too!
Friendly staff, excellent location, comfortable rooms it didn't have a spa. the furniture was a bit worn
Business trip to Munich
The service was impeccable and the room was spacious
Wonderful sevice. Beautiful room. Excellent location. One of best hotels I have ever stayed in.
location good, good breakfast selection room safe was not working and despite asking ,it was not fixed,however safe facility was made available at reception
Location was great. Hotel staff was really helpful and friendly. Rooms were clean and it was all in all great stay and great service. Thank you. Everything was fine.
The experience was wonderful, the room was clean, the staff was extremely nice and always helpful. It was my 2nd trip to Salzburg and my friend's first trip. We would book this hotel again next time without question! The hotel food for lunch and dinner was amazing! Breakfast had a wide variety of food. We had one of the smaller double rooms and it was great!
Very Good Service
Great stay at hotel, staff were helpful when asked to change rooms since next to the elevator. Nice breakfast and wonderful location to city. Rooms clean and comfortable. The fact that the hotel allowed pets since a large dog stayed and we could hear it barking until we asked to move rooms. Very smoky in the bar/ reception area. Be nice if they could have opened a window.
The location is great for walking around the city and very very close to the river. The room was very spacious, clean and comfortable and we even had an infant and dog with us. The breakfast was excellent. The staff were very kind and helpful. You can not park at the hotel because its in a pedestrian zone, but there are parking ramps and lots available fairly close to the hotel. I did not like the fact that you can smoke in the hotel bar which is by the checkin desk, but we found that you were able to smoke in some restaurants as well, very surprised by this.
A quiet, peaceful, city-centre location and a hotel with character.
Central Location N/A
The location was within convenient distance to all major sites yet very quiet. The staff was helpful and the breakfast was excellent.
Location -short walk over the bridge to the old town, area in Linzergasse is also very nice. Room keys are a bit strange, remote control! Breakfast was a stingy affair.