Pros: Checking was swift and fast. Drop off was even faster. Staff was very helpful.
Cons: I was expecting an SUV as I had booked but it wasn't quite that. The car was not serviced well and was heating up a bit so had to keep an eye on the temp.
Jul 4 2016
Pros: Staff was very friendly and helpful. They went the extra mile to resolve a problem with the car. We were very pleased.
Oct 16 2015
Pros: The car was very nice.
Cons: The agent was not very helpful and seemed to be in a rush to get us out of the office. We asked for a map and none was available. It would have been helpful to have a basic review of the car and its operations. it was difficult to find reverse. Overall, I will not use Budget again.
Jun 28 2016
Pros: nice car, reasonable price. convenient pick up outside train station in Salzburg. the Austria highway pass was on the vehicle and we didn't need to pay extra for this. Price quoted was in dollars - did not have to deal with conversion.
Cons: Drop off instructions were poor. We picked up the vehicle in Salzburg, and dropped off in Vienna. The address for the GPS was the location of the office inside the train station. I asked the person whom we picked up from if the GPS address would get us where we needed to go, and they said yes. There were no additional instruction (take car into parking garage, second level down, and then follow signs for where to drop car), and the parking garage had no external signs to indicate this was a rental car drop off location. The parking garage also had cones and ropes blocking off the entrance. We could not figure how to drop it off at night and had to come back the next day.
Aug 18 2016
Quick and easy
Pros: The shortest time I ever had experienced in returning a car. Ｎｏ waiting at all.
Aug 27 2016
Pros: After dropping the car off at the airport, we walked out the door and immediately caught a city bus that took us within two blocks of our hotel.
May 26 2017
Cons: Took forever to get our rental car. There was a new person, her first time working alone, which was not problem. But it was when the computer system crashed, and lost our reservation was the problem. We were in a foreign country, trying to communicate in another language. It took almost 2 hours to get our rental.
Pros: Somewhat better pricing than other car rental agencies. No problem with picking up in Salzburg and dropping off at Munich airport (i.e.: a one-way rental). Very capable and cordial rental agent in the Salzburg office.
Cons: All European car rentals seem to be insanely expensive, as compared with American agencies. I don't think it's just the higher taxes. A mystery.
Cons: On Saturday morning there was nobody at the drop-off location. I was supposed to key-in a code at the key drop box but none had been provided on the rental agreement that I could find so I had to e-mail their Vienna office confirming that I had, in fact, returned the car on time. I also noticed that the clock at the drop-off box was an hour fast, which would, I suppose, make it look like cars were returned late when they were returned on time.
Cons: A trainee helped me and took very long.
I took insurance via you with Allianz, because it was not with Hertz, I had to give an extra €1000 hold on my credit Card which will only be released in 10 days from now....this is totally unacceptable, but there is no choice once you want to have the car.