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location and helpfull staff room very small no air condition
Location; cleanliness. Very comfortable
The friendly and helpful staff and the clean environment was a big plus. Lack of service with luggage resulted in my husband injuring his foot with the heavy trolley. There should be some help with luggage, if necessary.
centrally located, very nice and helpful staff. Tour companies come to hotel and transport to the tours. Good breakfast too. all rooms are non smoking and no provisions made for smokers.
the staff were very helpful, the location is excellent, the breakfast was good, the room was comfortable and clean
Location excellent with great value for money. Staff very helpful. Just situation outside the old town area with very pleasant and interesting walks. Wifi was a challenge with no access in rooms, however public access points reliable.
The staffs were very friendly and helpful.
comfortable beds,clean room, good service. hotel on good transport routes across the city. also within walking distance of most sights. we felt the breakfast was rather poor for this class hotel.
Near the bus stand, easy to find. Nice hotel staffs n knows the ins n out of the city. No Internet connection in room. No kettle in room.
The location, the people and the overall atmosphere for the price was great.
the site, the staff my daughter had an extrabed which was awful (the worst bed I have ever seen)
Everything except below. The selection of food in the restaurant and the attitude of the restaurant were poor.
Warm, homely ambience and excellently kept. I have been staying at your hotel for the past 5 years and the overall upgrade is excellent. No negatives to report.
The room was beautiful, the location was fantastic and the hotel staff was very nice. We would stay there again!
the location poor rooms, no air conditioning, old building, smelly and noisy neighbor .
Excellent service and cleanliness and proximity to city centre - out of back door of hotel into main street, yet hotel quiet. Parking - very very difficult to get parking and Hotel not easy to locate because bus lane outside - buses often blocking hotel as one drives past.
Welcome, level of comfort and service were excellent. Position in town centre could not be bettered.
It was amazing vacation in ancient and splendid Altstadt with luxurious service! Our gratitude to this hotel! Special thanks to Fabian Haberle!
Fabulous location and great service from the staff. Unfortunately our sleep was spoiled by the Irish Pub down the street being open late and very noisy patrons echoing despite closed windows until 4am.
Great Position Breakfast a bit expensive
The location and the friendliness of the hotel staff. The rooms were quite dusty and old. In fact, we came to know (from the management) that only some rooms were renovated and not all unlike what was stated in the booking.com website. On the other hand, the breakfast buffet wasn't really a 5-star hotel standard.
The service Incredibly small rooms
kitchen, interior design, service, clearness
Hotel is conveniently located for festival goers. Facility is old and room small.
Mr. Reinhold helped us get amazing ticket to the symphony the day of the show. He was thoughtful in organizing a private tour and directing us around the city so that we didn't waste time or miss the hidden gems. Truly exceptional service!
Please write at least 15 words
The staff were very courteous and spoke numerous languages so it made communications easy. Also, they were very discreet and extremely helpful with any issues and questions about the surrounding areas. The view from my room were spectacular!!! Quiet, romantic, and close to downtown historical Salzburg. Nothing were wrong.
always available, always ready to assist rooms are small and it is always a fight to get a room with a view
Wonderful vue, large room with a pleasant balcony, very kind and attentive staff, good restaurant. One of the best hotel I've ever stayed
The Hotel Sacher was a charming hotel with an interesting history. We did lots of walking and It was conveniently located to shopping, site seeing and restaurants. The staff was great and very helpful during our stay. In the evenings we enjoyed having cocktails in the bar while listening to pianist play. The Hotel Sacher is a great place to stay!!
The ambiance and the location The old bathroom, quite unconfortable
Sacher Hotel, location is perfect for touring Altstadt Salzburg. Junior suite was impeccable, and well furnished, entire staff most friendly and helpful, and service worthy of a five star boutique hotel. Absolutely, nothing.
Old world charm, historic building, beautifully maintained, elegant, extremely delightful staff, wonderful restaurant, terrific bathrooms. Absolutely nothing to dislike about this lovely hotel.
location near the center
Wonderful sevice. Beautiful room. Excellent location. One of best hotels I have ever stayed in.
Location was a important factor. Love the decor too!
Everything, staff were so welcoming and made us feel special and individual which was much appreciated as this was our honeymoon. Yes - it was extremely smoky and very warm
It starts with the concierge taking care of your car and luggage, the girl at the reception brings you to your room and gives you info about city and map before you can ask, really very good service. Beds are very comfortable and the room was in authentic style which fits with the rest of the hotel
Good location. Toilet is immaculate. Single room is small
Friendly staff, excellent location, comfortable rooms it didn't have a spa. the furniture was a bit worn
Business trip to Munich
The service was impeccable and the room was spacious
No air conditioning
Free fruit juice Description of location - NOT at address stated!
Good location and friendly reception. Free tea, coffee and soft drinks available in lobby. Clean rooms and a reasonable variety on offer at breakfast. No bar in the hotel which I would have expected for this level of hotel. The decor was tired in the rooms and needed a refresh. Minibar not restocked the following day
Nice staff It's more like a 2 stars hotel. The furniture is 20 years old. The rooms are not soundproof at all, we could hear people talking in the next rooms as if they were near our bed. The towels were with stains and hair.
It was great. Easy to get to and right beside the old part of Salzburg. Perfect location. We traveled with a 10 month old and a 2 year old. The staff was great with the children and met our needs as soon as we asked. They even recommended great places to have dinner.
the location was good. close to everything salzberg has to offer. One negative is the church bell rings in the middle of the night.
Very nice room, excellent breakfast, ... 10/10
The front desk staff were very helpful. Breakfast was very good. The room seemed a little tired.
Amazing last floor room, like a suit. Really central
Very good situation, car parking carage (public) near the hotel, good breakfast, clean and confortable room.
Location was great and the hotel staff were very helpful.
Great location - easy to walk to everything.
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
Mixture between traditional austrian style and luxury Nothing to complain
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
Restaurant was good but too pricy. For the rest, excellent stay!
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
charming small hotel in centre of town very noisy at night
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
The staff and spa Rooms a little austere and as mentioned above, the hotel has two buildings opposite each other and we were not in the main building.
Excellent location, friendly staff, nice "room" ("split" into 2 floors). Bed/Couch in a living room is not very comfortable for sleeping was not in a very good shape therefore I felt pain in my back in the morning.
Swimming pool. Afternoon tea. No doors on showers by swimming pool. Too hot at night.
Great location within easy walk of the city center. The spa facilities were nice. Great modern bathroom & lots of storage. Couch used for extra bed was uncomfortably hard. No restaurant in the hotel itself, but many close by.
Excellent rooms for a very good price - large, elegant and comfortable. Phenomenal included breakfast and friendly, responsive staff. Easy walking distance to the old city; located on a quiet pedestrian street. No complaints
The location was perfect for getting into the city centre and it was easliy reached from the train station. The friendliness of the staff and the extras like the spa swimming pool etc was most appreciated. It was the smallest shower that I have had in two months in Europe.
great location, friendly staff and clean room the romantic suite is a bit, well lets say, strange decorated ...
The location of the hotel. Also the breakfast was very rich. They did not mention about the Annex building. Another disadvantage was the lack of lift in the building.
central location- good breakfast, comfortable room, well fitted. the weather was not hot, but I imagine the room would be in hot weather. Inevitably with a central city location, early morning noise- no air conditioning, so need to keep the windows open
Good location, very good breakfast! The garage for the car a bit far from the hotel, the general looks of the hotel: it needs to be refurbished! Highly over rated! The single room was almost impossible..it felt like you were in a basement!
Service was great, and very good bed Very expensive Internet
location, staff, cleanliness parking place was a bitt too far away
Nice Room. Friendly staff. Good location. Overall a pleasant experience.
Hotel was located in close proximity to city centre- a 10 minute walk. The room felt like home. Beds were a bit too soft and one of the pillows was too firm.
Nice rooms, well priced, easy access to city centre, away from the madding crowds Most expensive internet access in all the hotels I stayed in so far. E 20+/day!
the location and the rooms
Location-close to the mirabell castle.this hotel seemed to be enveriomentally friendly Authorazation of credit cards several times.the .recepcionists unpolite behavior till now(3 weeks) I did not get back my secondly authorized amount of money for the room.
The staff was great: very helpful, professional and nice It is not entirely a 4 star hotel
The location is excellent - not far from the old city and near the famous gardens. Ive stayed here before and enjoyed staying again second time around. Nothing - it was just what we needed
Quietness Too small bathroom (the door opens in an awkard direction).
The hotel rooms are old and literally have baseboards peeling off the wall. The toilet is tiny and there's barely any elbow space in the entire restroom. There was dust all over the furniture and stains on the towels. The elevators on our floor did not even work. This is falsely advertised as a 4-hotel but is outdated and horrible quality for the money.
The location was perfect. The staff were very helpful & friendly would recomend
We were a party of five adults and everyone of us was delighted with this hotel. It had a great warmth about it from the moment you step though the front door and are greeted, in excellent English, by the people in the reception area. The rooms are beautifully decorated and very comfortable, they are another indicator of the pride the owners take in their lovely hotel. The time and help they are prepared to give you is another. Its location is just perfect if you wish to stroll around the beautifull city of Salzburg, it is on the door step. Breakfast was excellent.
The staff were very helpful and the location was excellent It was very accomodating
Based in the centre of Salzberg it was easy to get around. Some noise early in the morning. The church bells tend to wake you early if you want a lie in. Our room was not the cleanest I've been in. Holes in the wall above bed tend to make us think this was not well looked after. Dirt around the bed area and carpet.
The room was lovely, spacious and better than expected. The reception personnel were extremely helpful and courteous. The bacon served at breakfast was underdone and chewy, should be crisp.
Central Location More infromation on parking would have been helpful
I loved the room. It wqas very romantic and it was a great deal for our money. I also loved the location, it was right in the heart of salzburg. The only thing we did not like was that it was rather stuffy. The window let to square, meaning there building surrounding the window and enclosing from getting any fresh air. The air condition did not cool off the room at night, so we got rather warm and could not sleep that well.
The hotel position to all the things needed to see in Salzburg, was EXCELLENT !! Need to have a choice of pillows and duvets (my Daughter is allergic to feathers !!!!!!! (You did change them, but polyester duvet, very thin!)
Location , Free internet access
The experience was wonderful, the room was clean, the staff was extremely nice and always helpful. It was my 2nd trip to Salzburg and my friend's first trip. We would book this hotel again next time without question! The hotel food for lunch and dinner was amazing! Breakfast had a wide variety of food. We had one of the smaller double rooms and it was great!
A quiet, peaceful, city-centre location and a hotel with character.
Very Good Service
Central Location N/A
Great stay at hotel, staff were helpful when asked to change rooms since next to the elevator. Nice breakfast and wonderful location to city. Rooms clean and comfortable. The fact that the hotel allowed pets since a large dog stayed and we could hear it barking until we asked to move rooms. Very smoky in the bar/ reception area. Be nice if they could have opened a window.
The location is great for walking around the city and very very close to the river. The room was very spacious, clean and comfortable and we even had an infant and dog with us. The breakfast was excellent. The staff were very kind and helpful. You can not park at the hotel because its in a pedestrian zone, but there are parking ramps and lots available fairly close to the hotel. I did not like the fact that you can smoke in the hotel bar which is by the checkin desk, but we found that you were able to smoke in some restaurants as well, very surprised by this.
location good, good breakfast selection room safe was not working and despite asking ,it was not fixed,however safe facility was made available at reception
Location was great. Hotel staff was really helpful and friendly. Rooms were clean and it was all in all great stay and great service. Thank you. Everything was fine.
Location -short walk over the bridge to the old town, area in Linzergasse is also very nice. Room keys are a bit strange, remote control! Breakfast was a stingy affair.
The location was within convenient distance to all major sites yet very quiet. The staff was helpful and the breakfast was excellent.
location, only steps to all the historical spots. rooms are very small but adequate
Good location. Poor breakfast.
Excellant location, staff were very helpfull and friendly
It very close to Mozart museum that mean you can walk around to old city very easy. Very nice staff and helpful.
The situation of the Hotel was very good. The rooms were good and clean and the staff very helpful. We enjoyed the breakfast very much. The only down side of the room was the bathroom, it needed a little updating but was generally adequate.
Location was perfect - right behind the Mozart Place, few minutes to the main sights, but just away from the noise. Semi-buffet breakfast was served by a friendly staff, variety of local bread, slices of sausages and cheese. Staff were helpful, gave us tips on Salzburg Card and even helped us book our train tickets to Wien. After check-out, they have called a taxi for us, which came in 2 minutes. None
This hotel is in a great position within the Alt Stadt of Salzburg with great walking distance to the castle, Mozarts birth house, restaurants and the old part of Salzburg.
The hotel was just where you want to be in Salzburg. It is in the center of the historic old town and an easy walk to everything. The breakfast was excellent - the best we had in our three weeks in Europe. If you are driving, get good directions to get there. Once there they give you everything you need to park the car nearby at a very good rate.
Excellent location (right in the Town Center), and the staff was extremely friendly and helpful. We would definitely stay there again and recommend it to friends. The shower was rather small.
The hotel is located in the old section of Salzburg, right off Marketplatz. This is a perfect location for getting around town and finding a great restaurant. Everything is in walking distance.
The location of hotel was great. The room was not clean. We arrived very late and we found in our room: used towels, and bin was not emptied.The man at reception was not friendly,
stylish flat LCD TV and room I checked in lately about 10 PM, and was asked for payment in advance by the impolite staff.
The location No parking
close to the old city; easy to get; comfortable rooms;
Modern hotel, conveniently located, helpful friendly staff.
Quiet, modern hotel close to the old town
Very friendly and helpful staff
Localization, price and breakfast
Location...you just cross the cave and you found yourself inside of the everything
nice hotel staff, good breakfast, pleasantly feeling
Staff was extremely attentive. Great looks, beautiful room and phantastic location of the hotel. Unbeatable value for money even in high season. Highly recommended. We will come again! The breakfast was relatively simple but sufficient.
Great location, very comfortable room, good breakfast, friendly staff The parking is miles away, but I guess it's inevitable, given the hotel's location in the middle of Salzburg's pedestrian area
even having opened a few days before my stay and not in full operation yet, the hotel is a MUST !!! just great... There is no parking at the hotel, must leave the car in a city parking lot, 5mins away, but the hotel has an agreement for its guests...
beautiful room and very close to Christmas market Breakfast was good, can be a little bit more variation.
it is in the perfect locality for a short stay in salzburg, all the staff were fantastic and the recent refurbishment was very stylish and did not detract from the old world charm of its surroundings. a great find if you are looking for a " hip " getaway
the location and the design of the rooms. the access to the hotel is a bit tricky. the addition of hot food to the breakfast spread is highly recommended.
Very friendly and accommodating staff with great restaurant recommendations. Well layed out modern rooms
Excellent location, friendly service, stylish and modern interior design No
Excellent location,nice staff and very good breakfast excellent
The location within easy walking distance of most of the tourist sites of Saltzberg. The bathroom mirror was too high for me to see myself. I never figured out how to press the button correctly on the ground floor. I would hav eliked the dining room to be available for breakfast from 7:00 A.M.
great location, service excellent, rooms interesting and comfi, no complaints whatsoever no bath, only shoer, but a good one.
It was right in the heart of everything, but a cab ride from the train station. The shower had no door and the bathroom would get flooded every time we used it.
Good design, comfortable Poor quality of breakfast, lack of space
Location, decent restaurant, price No Wi-Fi, uncomfortable bed
The staff was wonderful! Our room was also wonderful! We would go back here again!
Location, excellent service from Ulrike and the restaurant staff. Good food. Disappointed to find the spare bed propped up against our window but we moved that so not a problem
We liked the location of the hotel. Right in the middle of everything, walkable distance of all the important sites. The friendly staff helped us. It was very noisy. We had a room that was on the street and the single window let all the noise come in and since there is a restaurant on the first floor the noise was from late at night and started again very early in the morning. If I stay there again I would ask for an interior room. I would also improve the breakfast with a little more fresh fruit.
the restaurant was excellent and the staff were extremely helpful and friendly the shower soaked the bathroom floor
Perfect locatiin. Amazing stay. Staff was very attentive. They went out of their way to assist my mother and even drove to a local market to purchase soy milk for my breakfast. I'm in the travel industry and highly recommend this hotel
The last day we checked out and left our luggage at the hotel for a couple of hours, meanwhile, they realized that we had left shaving foam and some razor in our room, so they placed them in our luggage which created a problem when we were checking in at the airport, as these items are not allowed on planes. We are sure that they meant good by putting these things in our luggage but I think they should be conscious that these items are not allowed at airports
The lady who seems to be the owner was really kind and very efficient. Location was perfect. We did everything walking.
This is my third stay at this Hotel and I love the Innkeeper-Ulrike, she is charming, entertaining, always has a smile and kind word. The location of this Inn/Hotel is ideal for walking everywhere in Salzburg-it is so romantic to be in the heart of the olde city w/the Fortress high on the hill overlooking the storybook town. I highly recommend. This is not a complaint but a suggestion. Our bed was an iron canopy bed, king size, which was great but it truly needed a box spring as it was so low to the floor and was almost dangerous to get into, for fear of brusing your self on the metal- I know this is quite European, not to have a box spring but it may be the time to upgrade- We do low the the down pillows and comforters-they make it all worthwhile.