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Proximity to slopes and facilities in the hotel. Hotel rooms were very basic and could do with up-dating, Bed was wobbly in the first room we were allocated.
Nice location, nice staff wich are very helfull. Hotel is very nicea in good location in all seasons, a lot things to do around. Rooms are very nice and clean, they clean them daily. Nice swiminpool. Good breakfast with a lot of choises. Restaurant in hotel for lunch or diner could be a litle bit better.
The view of the mountain from our room was amazing. The people were helpful and friendly.
rila was in an exellent location for skiing
Generally, all good. No serious problems.
The swimming pool and Jacouzy at no extra charge are very nice. Use of the well equipped fitness center and Sauna cost an extra 5 Euro per person per day, which is fair. Free wireless internet access is very nice but is only available in the lobby, not in guest rooms. Buffet dinner is fairly cheap at 9 Euro per person, but the food is not very tasty. There are plenty of nice restaurants around the hotel, but you can expect to pay 15-25 Euro per person.
Perfect location of the hotel, good value for money.
spa center,many choices of restaurants, the reception staff was cheeky. Check-in was 2,5 hrs late and not well organised.
Just right for a ski trip with a young familiy The evening food was a bit basic but acceptable
The cofort was outstanding, although only open one month when I stayed there were glitches, one being no hairdryers!! No hairdryers, or shaver outlets, no power supply near enough to a mirror in the room, a front entrance that was unapproachable by car. akward step up into the bathroom, could be dangerous to older people, high sided bath, and showers that flood the floor unless very carefull, no bedside master switches for lights, difficult to locate the bedside light switch, fixed into the lead, at night.
Excellent hotel with superb staff, me and my friends had a fantastic time. I would have no hestitation in recommending the hotel to others.
The best hotel in Borovets!
Staff extremely helpful. Parking was in the front of the hotel and when I expressed concern for my motorcycles security they allowed me to put it in the lobby! can't ask for better service than that.
Good vale for money. Nice helpfull staff. Good restaurant.
Comfortable room, warm, clean, parking Breakfast
Hotel was very easy to find. Views of mountains from appartment were wonderful. Food was of good standard and very reasonably priced. Small garden was very attractive and peacefull. Flies in the room were rather annoying at times - will take a fly swot next time! Police speed trap outside hotel - watch your speed when you are concentrating on finding the carpark
Very nice hotel on the North end of Samokov. Nice staff, clean, good food and a very nice natural location. Bus from Kostenetz or Borovets stops (at your request) in front of the hotel. Samokov, I like this small city NA
We stopped just for one night here, but can say that the hotel was in a nice mountain location and the food was very good. Staff spoke little English.
The room- actually it was an appartment No elevator- the room was on the 3rd floor
Excellent value for money - a large apartment with nice balcony view at a much cheaper rate than in one of the main hotels in the resort. Staff very helpful as well.
Could not get better staff, they could not do enough for you, excellent ! No
I like that the room are clean, the hotel have his own parking with a guardian, very important for Bulgaria..
Spacious, clean apartment with all facilities. Pots, coffee/tea maker, fridge/freezer, two burner cooker, 2 television in 1 bed apartment. Wide choice of buffet breakfast. Two Ski shop/school on hotel site. 5 minutes walk from hotel to foot of ski slope. Buffet dinner looks good value for money compared to what you will pay in restaurants in the resort. The staff always come to your room to change towels even when you don't want anyone in your room. There was no do not disturb sign. Food poisoning for my son and myself susspect scramle eggs as we both had this and were both sick whilt my other son did not eat the scramble eggs and was not sick.
Staff A+++ could not be more helpful, good rooms, really enjoyed our stay and will use again Cannot think of any
Comfort,cleanliness,very good people
The buildings are new. The furniture is good. The studios are large. The staff is polite and helpful. The swimming pool and most of the facilities are in another hotel 100m away so we were not able to use them. This part of advertisement is misleading. There were some noisy construction works on one of the buildings.
I liked the Spa and the swimming pool. Also the mountain view from the room window na d from the terace. Very relaxing experience.
The Spa Ski shop - poor attitude to guests
staying in the mountains was very quiet and peacefull, but only a short taxi ride to the main resort,very friendly staff, good food and great facilities pool and spa treatments etc. we stayed in a chalet which were lovely but the chambermaids left our door unlocked, we complained but this happened again and again !!!!!!!
The staff were very friendly and the facilities were brilliant. The view from the room was very nice and it was lovely having coffee on the balcony while it was snowing.
good restaurant, good selection of wines, friendly staff the finnish challet is described as having two bedrooms, it's not quite exact, there is a bedroom upstairs and another double bed down, but there is no privacy. Synthetic matresses, very poor quality
spa facilities are excellent,very clean and tidy,nice view from the room,good location of the hotel(in the forest but 3mins away,by car, from the center of Borovets),there is a lift in front of the hotel,probably the best hotel in Borovets in terms of luxury,cleanness & relaxation Couldn't find availability for massages (during Christmas days)
really nice and comfortable hotel, amazing place inside the slopes!!!
The hotel was in a very quiet place, the facilities, gym and pool, were excellent and very clean.
Excellent spa centre. Very professional and friendly staff. Secure parking.
The location on the hotel is perfect, we all enjoy in our stay there and we really recommend it
The hotel was new (Feb. 2010) and quiet. Nice pool and spa services. Nice design. Helpful staff. The bar closed too early and considering that it was at the end of town, it was hard to get something to eat or drink at a late hour. The English language must be a requirement for hotel staff, but it's not (that is the norm in all Bulgarian ski resorts though)!
The hotel was splendid, it is true that is the most luxurious hotel in Borovets . We had the greatest time , we had made the best choise. I am sure it would be the single option for accomodation next time. The only thing i thought being inapropriate were the labels written in bulgarian at breakfast . But it happened just in our last day of staying.
Staff very friendly. Hotel, rooms and furnishings are new. Free wireless internet. Parking space available. Breakfast only starts at 8am. Availability of breakfast variety quite limited.
The room and the bathroom were large and clean. The hotel was next to most shops and restaurants in the area and also next to a slope for skiing. There was also a nice pool. There breakfast could use some improvement. Also, the wi-fi did not work for me most of the days (I assume because there were many guests at the time, since it worked on the last day when we were almost alone).
Nice facilities,new hotel,comfort rooms. The hotel was surrounded with trees. The hotel was not in a walking distance from the lifts but there was a bus to take you there every 30' . There were no slippers to go to the pool or use the sauna and steam room, also you had to get your bathrobe from your room with you, as there were no towels or bathrobes in the spa facilities. There was no hairdryer in the room. The menu and the cuisine needs upgrading.
1. the pool; 2. the fact that I didn`t hear anything from the neighbouring rooms 3, the existence of a bus-shuttle the people from the staff react very slowly; for breakfast, there was always the same food offered (mainly eggs)
empty and dark hotel. bad smell in the room. so far from resort centre. very bad choice.
Peaceful location but a 10 minute walk into the resort.
Swimming in the indoor pool. Walking around the hotel Restaurant was very bad. They did not open the restraunt on time. Service was very slow.
I liked that they have swimingpool, excelent food, a good view/location etc.
The hotel was ok. The value for money is great.The hotel's stuff are rude and inexrerience but this is the rule in Bulgaria. ( All the people seems like they are forced to work ). The restaurant was great. The wine was fine and in reasonable prices. I will go again. The rudeness
Standard of rooms was good compared to other hotels have stayed in borovets. Lovely quite location. Quite a distance out of borovets centre, at least 15mins walk (thats without children). Could have been alot more choice at breakfast, staff very slow to relace food that had run out or resupply drinks.
The staff are very warm and friendly and it's far more modern and comfortable than most other hotels in Borovets
Excellent service, clean and comfortable rooms, very friendly staff ... I liked everything!
Very nice rooms, nice location, friendly staff. Food served was of a poor standard and opening times of the restaurant were very erratic.
Clean, modern hotel with reasonable rates Many of the staff did not smile when spoken to
The hotel is located in a really nice mountain scene. It is cheap and fairly clean. The hotel really needs to be renovated.
Indoor swimming None.
the hotel is very good and easy to use if skiyng and swimming nothing
Hotel Samokov is more than ok: location is fantastic, large swimming pool, good value for money. This is no fancy hotel, but it's ok. No internet in rooms, breakfast is poor...
The location is exelent, staff is frendly, parking space handy. It is a huge (mastodont) hotel with planty addditional contents. It is a little bit weared. Allthough all the staff are friendly, those on the reception desk need some improvment. There is a Bank inside, that operates only working days, but not Sunday and Suterday!!!??? Excange rate at the reception desk is depressing, wich is a shame - decreases the spendings of the turists in the Hotel it self???
We left a day early as it was poor. Most things
Location is the best thing about the hotel
It is very close to the ski slopes although we didn't go there skiing. Central position, very beautiful view from all rooms. Nice restaurant on the roof. Not the usual quality breakfast you can get in a 4 star hotel. The coffee machine needs to be repaired. The pool opens 1 - 7:15 pm. Not very convenient. The hotel parking is dark at nights and again it's not the parking you see in a 4 star hotel.
close to ski slope Ungreatful staff.Xmas dinner was a rip off,and totally disorganised.
Swimming pool and sauna is excellent Hotel was very noisy, breakfast is poor.
Apsolutely the best thing about this hotel is the location. Everything is near, all the skiing slops. The staff is very polite and can be on service for everything. Extra paying for using the sauna and hot tube in hotel with 4 stars, is the first time i ever experience. Also in Bansko in every hotel, there is free storage for the ski equipment, here you have to pay plus.
I.M not recomended thishotel in Bulgaria.
I liked the position close to the "center" of borovets and to the yastrebets gondola
The staff are a credit to the hotel and di everything possible to make the stay a brilliant one. n/a