Pros (+) A real good place to stay, friendly staff, and really clean place, room service was great they maintain the room really clean.
4 stars
DoubleTree by Hilton San Antonio Downtown
502 West Cesar East Chavez, San Antonio, TX 78207, United States
San Antonio, TX
See location+1 210 224 7155Photos of DoubleTree by Hilton San Antonio Downtown
Overview
The DoubleTree by Hilton San Antonio Downtown is located within walking distance of the San Antonio River Walk and the University of Texas at San Antonio. Lackland Air Force Base can be reached in a short drive. This budget hotel has staff who speak English and Spanish. It is eight miles from San Antonio International Airport. The hotel has a total of 250 non-smoking, air-conditioned guest rooms and suites. There is a patio, paid private parking, and bicycle rentals at the hotel.
Each guest room at this hotel comes with a king bed or two full-size beds. There is a 40-inch high-definition television with premium cable, as well as deluxe coffee and tea, and a two-line telephone with voicemail. Upgraded wireless Internet is available and the rooms include a large desk with an ergonomic chair and lamp. The hotel also has suites with extra room for guests.
So Frio Bistro & Wine Bar is located inside the hotel and offers outdoor or casual dining options. It serves pub cuisine, beer, wine, and cocktails. Other restaurants in the area include Acenar, Biga on the Banks, Esquire Tavern, and Mi Terra Café & Bakery.
This hotel has business services that include a business center, meeting rooms, and complimentary printing. The hotel also has an ATM, baggage storage, coin laundry, a newsstand, and room service. Safety deposit boxes are available along with a fitness room and pool.
Latest deals for DoubleTree by Hilton San Antonio Downtown
Amenities at DoubleTree by Hilton San Antonio Downtown
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Shuttle service (free)
- Business center
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Express check-out
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Fire extinguisher
- Air-conditioned
- Smoke alarms
- Heating
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
Parking and transportation
- Shuttle service (free)
- Parking
- Private parking
Media and entertainment
- Radio
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Hairdryer
- Shower
Outdoor
- Balcony
- Garden
General
- Telephone
- Storage available
Workspace
- Desk
Things to do
- Gift shop
Health and safety
- Safe
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of DoubleTree by Hilton San Antonio Downtown
7.9
Good
1395 verified ratings
Wonderful
566
Very good
162
Good
176
Okay
120
Fair
111
Mediocre
77
Poor
183
Summary of reviews
Guests say
Guests have mixed feelings about the hotel, with many expressing dissatisfaction with the service and cleanliness. While some staff were friendly and accommodating, others were perceived as unhelpful. The hotel’s location is praised for its accessibility, but issues like noise and additional fees for parking detracted from the experience. Overall, guests appreciated the character of the hotel but noted several areas needing improvement.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.1 out of 10
1007 reviews
6.6 out of 10
140 reviews
6.5 out of 10
4 reviews
8.3 out of 10
14 reviews
All reviews
Pros (+) Room, staff,location and overall layout
Cons (-) Pool wasn't cleaned yet! And very limited parking for guests.
Cons (-) Rooms weren't ready
Pros (+) The shuttle drivers
Cons (-) The hotel smells bad The food is horrible
Pros (+) The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a...
Cons (-) The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to...
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Pros (+) Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired).
Cons (-) Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
Pros (+) Very comfortable beds!
Cons (-) We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
Pros (+) The beds were extremely comfortable and the restaurant good.
Pros (+) Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations.
Cons (-) Location is not the best, but the free shuttle service compensates for location.
Pros (+) Staff
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at DoubleTree by Hilton San Antonio Downtown?
The hotel offers comfortable king beds or two full-size beds in each guest room, ensuring a restful night's sleep. Many guests have praised the comfortable beds and soft pillows, providing a relaxing stay.
Is parking readily available at DoubleTree by Hilton San Antonio Downtown?
The hotel provides paid private parking for guests. While some visitors have mentioned the parking fee, the convenience of on-site parking has been appreciated by many guests, especially given the downtown location.
What are the dining options like at DoubleTree by Hilton San Antonio Downtown?
So Frio Bistro & Wine Bar, located within the hotel, offers a variety of dining options, including pub cuisine, beer, wine, and cocktails. Additionally, the hotel is conveniently located near other restaurants in the area, providing guests with diverse dining choices.
How is the cleanliness at DoubleTree by Hilton San Antonio Downtown?
The hotel is committed to maintaining high cleanliness standards, with many guests praising the updated and clean facilities. While some guests have mentioned specific cleanliness concerns, the majority have found the hotel to be clean and well-maintained.
What is the staff like at DoubleTree by Hilton San Antonio Downtown?
The hotel's staff is known for being friendly, helpful, and multilingual, providing a welcoming and accommodating experience for guests. While a few guests have mentioned negative interactions, the majority have appreciated the staff's professionalism and hospitality.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Bicycle
The hotel offers bicycle rentals, which could be a convenient and enjoyable way to explore the nearby attractions such as the San Antonio River Walk and Market Square.
Take Advantage of the On-Site Dining
Guests appreciated the on-site restaurant and bar, So Frio Bistro & Wine Bar, for its pub cuisine, beer, wine, and cocktails. Consider dining here for a convenient and enjoyable meal.
Be Mindful of Parking Fees
Several guests expressed dissatisfaction with the parking fees, so it's advisable to factor this cost into your budget when planning your stay.
Check for Specials at the Restaurant
Some guests enjoyed the Monday night special at the hotel's restaurant, so it might be worth inquiring about any ongoing specials during your stay.
Inquire About Room Upgrades
Upgraded wireless Internet is available, and the hotel also offers suites with extra room for guests. If you value additional space and amenities, it could be worth considering an upgrade.
Stay Informed About Nearby Construction
Some guests mentioned construction detours in the area, so it's advisable to stay informed about any potential disruptions to your travel plans.
Consider Bringing Your Pet
The hotel allows pets, so if you're traveling with a furry companion, this could be a convenient option. However, be sure to inquire about any applicable charges for bringing pets.
Utilize the Business Services
If you're traveling for work, take advantage of the hotel's business center, meeting rooms, and complimentary printing services for added convenience during your stay.
Be Mindful of Hygiene and Safety
Some guests mentioned issues with cleanliness and maintenance, so it's advisable to inspect your room upon arrival and report any concerns to the staff promptly.
Location
502 West Cesar East Chavez, San Antonio, TX 78207
What's nearby
- Market Square0.3 mi
- San Antonio River Walk0.8 mi
- Guenther House0.9 mi
- St. Joseph Catholic Church1.1 mi
- The Alamo1.1 mi
- Henry B. González Convention Center1.2 mi
- Tower of the Americas1.2 mi
- Alamodome1.6 mi
- San Pedro Springs Park1.7 mi
- Japanese Tea Garden3.1 mi
- San Antonio Zoo3.4 mi
- AT&T Center4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton San Antonio Downtown
Low season | July |
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High season | March |
Average price (weeknight) | $111 |
Average price (weekend night) | $121 |
When to book a room at DoubleTree by Hilton San Antonio Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at DoubleTree by Hilton San Antonio Downtown
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Closest
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See most recommended stays in San AntonioGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | San Antonio |
Distance to airport | 7.8 mi |