Hilton Garden Inn San Antonio Downtown Riverwalk

The hotel is set in a wonderful location, within easy walking distance to everything you’d want to see and do in downtown San Antonio. It's also close to the San Antonio River Walk and various historic sites.

The staff is very friendly and helpful, with many guests praising the attentive and genuinely concerned service. However, a few guests mentioned encountering poor customer service at the front desk.

The hotel offers valet parking, but some guests found the parking fee to be pricey. Additionally, there is a nearby parking garage for self-parking, which may be a more convenient option for some visitors.

While many guests appreciated the cleanliness and friendly staff, some mentioned concerns about the breakfast options, valet parking, and the quality of bedding and pillows.

The high season is in March, and the low season is in August. Consider visiting during the low season for potentially better rates and fewer crowds.

Several guests found the valet parking fee to be expensive and inconvenient, and recommended using the nearby parking garage for a more cost-effective and efficient parking option.

Some guests experienced noise issues in rooms with city views, so it may be advisable to request a quieter room away from potential sources of noise, such as the street or elevators.

Some guests were surprised by additional charges for parking and breakfast, which significantly increased the total cost of their stay. It's recommended to clarify all potential extra costs before booking.

Many guests praised the rooftop pool area, highlighting it as a great place to relax and enjoy the views. Consider spending some leisure time at the rooftop pool during your stay.

A few guests mentioned issues with room cleanliness, such as odors and unclean carpets. It may be helpful to communicate any concerns about room cleanliness promptly to the staff for resolution.

The hotel's proximity to the River Walk and various attractions makes it an ideal location for exploring the city. Take advantage of the convenient location for easy access to nearby facilities and attractions.

Some guests were disappointed by the additional charge for breakfast, as it was not clearly communicated during the booking process. Ensure to confirm the breakfast inclusions and any associated costs before arrival.

A few guests faced challenges reaching the hotel staff via room phone. It may be beneficial to explore alternative communication methods or visit the front desk in person for inquiries or assistance.

Guests reported noise issues in certain rooms, particularly those with city views. If sensitive to noise, consider requesting a room away from potential sources of disturbance for a more peaceful stay.

Numerous guests praised the friendly and helpful nature of the hotel staff, particularly the valet and front desk personnel. Take advantage of the staff's assistance and local recommendations for a more enjoyable experience.