Pros (+) Location
Cons (-) Customer service ( very rude ) Room service ( did not clean room / give new towels )
2 stars
Red Roof PLUS+ San Antonio Downtown - Riverwalk
1011 East Houston Street, San Antonio, TX 78205, United States
San Antonio, TX
See location+1 210 229 9973Photos of Red Roof PLUS+ San Antonio Downtown - Riverwalk
Overview
Hotel with a seasonal outdoor pool, a short walk to Alamo Along with self parking, this smoke-free hotel has coffee/tea in a common area and a seasonal outdoor pool. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and ATM/banking services. Weekly housekeeping is available. Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk offers 215 accommodations with coffee/tea makers and hair dryers. Smart televisions come with premium cable channels and pay movies. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly. Recreational amenities at the hotel include a seasonal outdoor pool.
Latest deals for Red Roof PLUS+ San Antonio Downtown - Riverwalk
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Red Roof PLUS+ San Antonio Downtown - Riverwalk
- Outdoor pool
- Free Wi-Fi
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Parking
- Pets allowed on request. Charges may apply.
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Lowered sink
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Dining
- Microwave
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Wake-up service
- Safety deposit box
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bathroom
- Raised toilet
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Laptop safe
- Desk
General
- Window
- Hardwood or parquet floors
- Telephone
Parking and transportation
- Parking
- Private parking
Bedroom
- Socket near the bed
Family friendly
- Cribs available
Pool
- Outdoor pool
Reviews of Red Roof PLUS+ San Antonio Downtown - Riverwalk
6.3
Okay
3340 verified ratings
Wonderful
811
Very good
458
Good
497
Okay
337
Fair
424
Mediocre
228
Poor
585
Summary of reviews
Guests say
Guests appreciated the hotel's location, which is convenient for exploring nearby attractions. However, many expressed dissatisfaction with the service, citing rude front desk staff and long wait times. Cleanliness was a significant concern, with reports of dirty rooms and maintenance issues. Overall, while the location is a plus, the service and cleanliness need improvement.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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6.3 out of 10
12 reviews
All reviews
Pros (+) Good location. Staff seemed friendly
Cons (-) Lots of things could have been better. If you don’t have your own transportation, ok spot to go. Otherwise just stay outside of downtown and pay for daily parking. You’ll get better value out of hotel away from downtown
Pros (+) Great staff
Cons (-) Terrible customer service. Priced too high for the quality. Hotel floors were stained and it smelled all over. Pool was mediocre. Adverstised with free parking and breakfast and microwave/fridge in room and you had to get a special package for that. Felt like that should have been clarified. Elevator was broke and toilet in room was broke, too.
Pros (+) Pet friendly
Cons (-) Room was not ready at 5pm . They took our name put it on a list and saiid they would call us. After 3 hours no call. If you complain mgr. threatens to cancel your reservation, they also have a black list of customers I witnessed that with one customer as well. They will also charge you a 1.50 fee for a safe in room.
Pros (+) Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained.
Cons (-) Old and worn.
Pros (+) Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful
Cons (-) Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Pros (+) Nothing to like here.
Cons (-) The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offer...
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Cons (-) Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Pros (+) Overall nice clean hotel for the price
Cons (-) That we had to pay $15 daily for parking
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How clean are the rooms and common areas?
The hotel staff are constantly cleaning the common areas, and the rooms are generally clean. However, some guests have reported issues with cleanliness, such as dirty bathrooms and old utilities in some rooms.
What are the parking options and costs?
The hotel provides parking for an extra fee of $15 per day. Some guests have mentioned that the parking garage may not accommodate larger vehicles, so it's advisable to inquire about this before arrival.
Are there any accessibility features for guests with disabilities?
The hotel offers increased accessibility, including wheelchair-accessible units, roll-in showers, and other features. However, some guests have noted challenges with door locks and the overall condition of the accessible rooms.
What are the dining options at the hotel?
The hotel offers the convenience of on-site vending machines for drinks and snacks, and guests can also have food delivered to their accommodation. However, some guests have expressed disappointment at the lack of a mini fridge or microwave in the rooms.
When is the best time to visit the hotel?
The hotel is ideally located near downtown attractions and is within walking distance of the River Walk and the Alamo. However, it's important to note that the hotel does not provide daily housekeeping, and some guests have experienced issues with amenities and cleanliness during their stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of Nearby Attractions
The hotel is conveniently located within walking distance of several attractions, including The Alamo, Tower of the Americas, and the San Antonio River Walk. Plan your visit to coincide with the low season in September to avoid crowds.
Consider Accessibility Needs
The hotel offers wheelchair-accessible units and other accessibility features, making it a suitable choice for guests with mobility concerns.
Be Mindful of Noise Levels
Some guests reported issues with noise, particularly related to the parking area and neighboring establishments. Light sleepers may want to bring earplugs or request a room away from potential sources of noise.
Check Room Amenities
Not all rooms come with a refrigerator or microwave, so if these amenities are important to you, be sure to confirm their availability when booking.
Be Prepared for Parking Fees
Guests should be aware that there is a daily parking fee, which some found to be a bit steep. Factor this into your budget when planning your stay.
Keep Housekeeping in Mind
Some guests were surprised to find out that rooms are not cleaned daily. If you prefer daily housekeeping, it's advisable to clarify the hotel's policy on this before booking.
Address Any Concerns Promptly
If you encounter any issues with cleanliness or room amenities, don't hesitate to bring them to the attention of the staff. Many guests found the staff to be helpful and accommodating in resolving issues.
Take Advantage of the Outdoor Pool
The hotel features an outdoor pool, providing a refreshing retreat after a day of exploring the nearby attractions.
Plan for Meals
While the hotel does not offer breakfast, there are dining options nearby. Consider exploring the local eateries and cafes for a variety of dining experiences.
Location
1011 East Houston Street, San Antonio, TX 78205
What's nearby
- The Alamo0.3 mi
- St. Joseph Catholic Church0.3 mi
- Henry B. González Convention Center0.4 mi
- Tower of the Americas0.5 mi
- Alamodome0.6 mi
- San Antonio River Walk0.6 mi
- Market Square1.1 mi
- Guenther House1.3 mi
- San Pedro Springs Park1.9 mi
- Japanese Tea Garden2.5 mi
- AT&T Center2.6 mi
- San Antonio Zoo2.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Red Roof PLUS+ San Antonio Downtown - Riverwalk
Low season | February |
|---|---|
High season | December |
Average price (weeknight) | $81 |
Average price (weekend night) | $94 |
When to book a room at Red Roof PLUS+ San Antonio Downtown - Riverwalk
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Red Roof PLUS+ San Antonio Downtown - Riverwalk
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Value for money | 6.8 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | San Antonio |
Distance to airport | 7.4 mi |
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