SpringHill Suites by Marriott San Antonio Alamo Plaza Convention Center

Book direct

Pros: If you are a Marriotts reward customer you will be treated much worse then you are normally a custom too because you used Expedia or kayak. Book direct get treated nicely

Pros: The hotel was clean and the majority of the staff, especially the valets and manager, were very nice.

Cons: There was some confusion about on-site parking, which costs an additional $21.00. The man at the front desk was not helpful at all and offered to cancel my reservation with no guarantee of a refund. When I asked to speak with the manager, the replied that he was the on-duty supervisor. I again asked to speak with the manager and he rolled his eyes while walking away to fetch her. Now, I was in no way being rude to this young man and I even explained that my issue was not with him; it was with the parking issue. It was pointless to stay at this hotel and pay an additional $21 for parking if I could stay at a much nicer hotel with a better location for the same total price. He was incredibly rude and unhelpful. The manager, "Patricia", was very polite, helpful and nice.