Embassy Suites by Hilton San Diego Bay Downtown, San Diego Hotels from $200

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 2,870 reviews

Bar and Beverages

9.4 "Incredible bar."
Breakfast

8.9 "Breakfast is good."
Location

7.7 "Good location."
Service

7.4 "Good service."
Room

6.5 "Rooms are ok."
Vibe

4.8 "Vibe wasn't good."
WiFi

4.4 "Internet is poor."

View all review categories

Overall Rating

Based on 918 reviews

Bar and Beverages

9.4 "Incredible bar."

8.9 "Delicious alcoholic drinks, according to 89%."

9.8 "98% thought beverage prices were a great value."
Breakfast

8.8 "Breakfast is good."

10.0 "100% were happy with the price of the breakfast."
Service

7.1 "Good service."

8.7 "87% found the staff to be very friendly."

7.5 "75% said the reception staff was great."
Location

6.8 "Location is acceptable."
Room

6.5 "Rooms are ok."

5.5 "Only 55% said rooms were clean enough."

5.9 "Beds were acceptable for 59%."
Value for money

5.8 "Average value."
Cleanliness

5.8 "Average cleanliness."

5.5 "Only 55% said rooms were clean enough."
Vibe

4.8 "Vibe wasn't good."

3.2 "68% criticized the unstylish hotel."

3.9 "For 61%, the lobby entrance was sub-standard."
WiFi

4.2 "Internet is poor."

4.9 "51% thought it was overpriced."

View all review categories

Overall Rating

Based on 1,578 reviews

Bar and Beverages

9.5 "Incredible bar."

9.8 "98% thought beverage prices were a great value."

9.2 "Delicious alcoholic drinks, according to 92%."
Breakfast

8.7 "Breakfast is good."

10.0 "100% were happy with the price of the breakfast."
Location

7.1 "Good location."

9.9 "99% liked the proximity to sightseeing."

10.0 "100% appreciated the closeness to the beach."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "Good access to the airport, said 100%."

10.0 "City centre within easy reach, said 100%."
Service

6.9 "Service is ok."

6.6 "Only 66% thought the service was professional."

6.7 "67% found the room service acceptable."
Room

5.2 "Rooms are ok."
Cleanliness

5.0 "Average cleanliness."
Vibe

4.7 "Vibe wasn't good."

3.4 "66% criticized the unstylish hotel."

3.8 "For 62%, the lobby entrance was sub-standard."
Value for money

4.6 "Value below average."

4.2 "58% thought it was overpriced."
WiFi

3.6 "Internet is poor."

4.2 "58% thought it was overpriced."

0.9 "91% said the wifi quality was bad."

View all review categories

Overall Rating

Based on 287 reviews

Bar and Beverages

9.4 "Incredible bar."

9.8 "98% thought beverage prices were a great value."
Breakfast

8.7 "Breakfast is good."

10.0 "100% were happy with the price of the breakfast."
Service

7.8 "Good service."

9.1 "91% found the staff to be very friendly."

7.7 "77% said the reception staff was great."
Location

7.8 "Good location."

9.9 "99% liked the proximity to sightseeing."
Comfort

7.2 "High comfort."

9.1 "91% thought rooms were spacious."
Room

6.8 "Rooms are ok."

5.8 "Beds were acceptable for 58%."

6.4 "Only 64% said rooms were clean enough."
Value for money

6.7 "Average value."

5.6 "56% thought it was adequately priced."
Vibe

4.8 "Vibe wasn't good."

3.0 "70% criticized the unstylish hotel."
WiFi

4.7 "Internet is poor."

View all review categories

Overall Rating

Based on 86 reviews

Breakfast

9.0 "Excellent breakfast."
Service

7.7 "Good service."

9.0 "90% found the staff to be very friendly."
Location

7.4 "Good location."
Comfort

7.2 "High comfort."

9.1 "91% thought rooms were spacious."
Room

7.0 "Nice rooms."
Value for money

5.8 "Average value."

5.4 "54% thought it was adequately priced."
WiFi

4.7 "Internet is poor."

View all review categories

Hotel type

Family Hotel

Guests think this is a family-friendly hotel.

Good to know

"Great view"

"Fair breakfast prices"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

4.2

review from

Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.

Reviewed Jul 2016
8.0

review from

Choices to be green. Close to the convention center. Hours for the recreation area were limited.

Reviewed May 2016
10.0

review from

The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive

Reviewed Jan 2016
10.0

review from

The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.

Reviewed Nov 2015
8.0

review from

almost everything worked out just fine for us.. long line for happy hour.

Reviewed Nov 2015
7.4

review from

Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.

Reviewed Nov 2015
7.4

review from

The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.

Reviewed Oct 2015
4.8

review from

I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.

Reviewed Oct 2015
2.0

review from

Nothing went right and it continued even after we left the hotel

Reviewed Sep 2015
9.7

review from

Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.

Reviewed May 2015
7.1

review from

Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.

Reviewed Jan 2015
2.0

review from

Nothing 1. 45.00 parking fee 2. Pool and spa broken 3. Room service horrible 4. It's under construction very loud and smells like paint 5. Walkways are taped off 6.complimentary breakfast horrible

Reviewed Jan 2015

8.0

review from

Choices to be green. Close to the convention center. Hours for the recreation area were limited.

Reviewed May 2016
10.0

review from

The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive

Reviewed Jan 2016
10.0

review from

The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.

Reviewed Nov 2015
8.0

review from

almost everything worked out just fine for us.. long line for happy hour.

Reviewed Nov 2015
9.7

review from

Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.

Reviewed May 2015

7.4

review from

Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.

Reviewed Nov 2015
7.4

review from

The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.

Reviewed Oct 2015
7.1

review from

Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.

Reviewed Jan 2015

4.2

review from

Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.

Reviewed Jul 2016
4.8

review from

I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.

Reviewed Oct 2015
2.0

review from

Nothing went right and it continued even after we left the hotel

Reviewed Sep 2015
2.0

review from

Nothing 1. 45.00 parking fee 2. Pool and spa broken 3. Room service horrible 4. It's under construction very loud and smells like paint 5. Walkways are taped off 6.complimentary breakfast horrible

Reviewed Jan 2015

Embassy Suites by Hilton San Diego Bay Downtown

$200+

Overall guest ratings

Review highlights

Good to know

Nearby

About

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews