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Cons: "WIFI was not working"

Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."

Pros: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Cons: "longer seats."

Cons: "Flight was delayed."

Pros: "How smooth and orderly the whole trip went"
Cons: "N/A"

Pros: "Fast flight"
Cons: "Blanket provided"

Cons: "Extra leg space"

Pros: "I liked the mood lighting, the spacious area under the seat in front of my aisle seat, the choice in movies, and that every seat had a screen."
Cons: "The takeoff and landing were smooth except that the plane felt like it was fishtailing a bit. Otherwise, it was great!"

Pros: "Crew great. Leg room better then I have seen on other flights."
Cons: "Can we go back to the virgin way!!!! Charge me more in the overall price for a seat. It feels like such a scam. I booked with my boyfriend and I can’t pick seats. Then when we get to airport I have a seat but he doesn’t. Then we don’t sit together. With United if you have the card you can pick."

Cons: "Faster on time and help when late. Awful"

Pros: "Helpful polite people , on time, luggage was delivered quickly"

Pros: "I'm an aviation enthusiast. It was the plane I liked..."
Cons: "Nothing that Alaska Air could have fixed."

Pros: "Crew was super nice and plane was quite empty"
Cons: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."

Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"

Cons: "We were to leave the airport at 3pm, but didn't leave until 5pm. So we ended up arriving at 6:30 instead of 4:30. Not happy at all"

Pros: "The spacious seats. Great customer service. Fast and smooth site."
Cons: "For some reason when I booked the flight for my boyfriend and I we were seated apart from each other in a different row."

Pros: "I used an expensive backpack that lost a major fastener that rendered it basically useless."
Cons: "I didn’t like the way they handled my luggage. I can’t get another backpack like the one Alaska Airlines ruined. I’m sad."

Cons: "There were no snacks offered. We took off late and sat on the plane for 30 minutes before the captain came on to announce there was a delay"

Pros: "Everything in Alaska’s control went great. The passengers not as much."

Pros: "I appreciate that they’re trying to keep the Virgin spirit and quality alive."
Cons: "There wasn’t anything I didn’t like."

Pros: "Free prosecco"
Cons: "Took an hour to leave"

Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"

Cons: "You are no different then other airlines. Nothing sets you apart."

Pros: "The movie selections,keep me occupied"
Cons: "The constant walking,was way too much,sure folks walk up and down aisle for restroom breaks,but this guy across stood in aisle forever with his butt facing me,smh,never saw so much up&down before,zouks I sat with an ansy toddler"

Pros: "There was a huge line for security but a sign telling us to expect a 15/20 minute wait made it more acceptable. The boarding to the Alaska flight itself was seemless and the on board staff were very friendly and helped stow my bag. The captain apologized for the late departure of only 30 minutes and kept us informed of how the flight was progressing."

Pros: "I liked being able to carry on my bag that I purchased from the airport just so I wouldn’t have to check a bag. Spent a good sum of money doing so."
Cons: "Checking my bag just so the airport could charge us more money."

Pros: "Marissa was fantastic..! Great everything..!"

Cons: "It was canceled"

Pros: "Tv"
Cons: "No food"

Pros: "The plane was late. I was tired"

Pros: "Fast boarding and take off, arrived early and didn’t have to wait for bags."

Pros: "I love that it was still a Virgin plane - please keep them as long as you can!"
Cons: "Happy with everything!"

Cons: "Delays both ways! Captain didn't even say the reason why. Really annoying just sitting on the plane for an hour"

Cons: "I forgot my headphones. $3 to borrow a pair from virgin?"

Pros: "Like having movies to watch."

Pros: "Had my bags in an incredible 10 minutes"

Cons: "Extremely delayed! Arrived over an hour late. They needed to deice the plane before take off which should have been done before we boarded the plane, not afterwards. Then, upon arrival we had to wait on the runway for an additional 30 minutes because another plane was occupying our gate."

Cons: "Long delay"

Cons: "I really wish the airline could sort out the whole "check at the gate for seating" because I don't think anyone wants to buy a plane ticket just to deal with the uncertainty of if they are going to be able to fly or not."

Pros: "Screen on the seat back!"

Pros: "Peace and comfort"
Cons: "Nothing"

Pros: "Alaska is great as always and try to fly with them when traveling!"

Pros: "The four stewardesses Cheryl, Juliet, Sandi and Shana made us feel welcome. They were very friendly, warm, courteous and patient. Even though we had to buy the food, they delivered the food very fast and kept on serving us the drinks (three times) even though they plane had some turbulence during those times. We really appreciated the excellent services and the customer-oriented attitude. I definitely will choose to fly with Alaska Airlines in the future."

Pros: "Loved the fact that there was an empty seat beside me."
Cons: "Could not get to see the movie. Need better instruction on how to link up to the system."

Cons: "On bag should be free!"

Cons: "Alaska/virign’s boarding process is pretty dumb. all these different levels of people, which for a regional airline is usually 75% of the load, then, the rest. Good luck on overhead space. Literally everything else about this airline is 100% awesome. Boarding is the only lame thing."

Cons: "Wasn't offered any water or snack, only stuff for purchase."

Pros: "I'm glad they successfully fixed the mechanical issue before we got into the air."
Cons: "I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before."

Pros: "That the plane was still there when I arrived at the gate."

Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Cons: "It was fabulous as always! Thank you. I love Delta!"

Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."

Pros: "The crew on this flight was amazing, and boarding was right on time."
Cons: "It was pretty hot on the airplane. Could have regulated the temperature a bit better."

Cons: "Roomier"

Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"

Cons: "The seats could have been more comfortable"

Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"

Pros: "The crew was amazing."
Cons: "Cleanliness"

Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."

Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"

Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"

Cons: "Departure delayed by 1hr30"

Pros: "It was a nice flight. No troubles"
Cons: "Nothing"

Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."

Pros: "The plane was very clean! We loaded in the center which made everything go quicker. I was one of the last on board and there was ample overhead storage. Complimentary snacks were were substantial and service was constant. I hate going to the bathroom on the plane and it was so roomy for airplane bathrooms. The pilot was hilarious!"
Cons: "Only complaint was nothing that can be changes. I had a middle set and it was quite cramped...my computer didn’t fit on the tray or would get smashed when the person in front of me reclined."

Cons: "20 minutes late"

Pros: "It felt like it was over before it even started!"

Pros: "."

Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "Nothing"

Pros: "Inflight Service is great"

Pros: "Like Above"
Cons: "Like above"

Cons: "13hr delay！！！！！！！！！！"

Cons: "Was late almost for an hoir."

Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"

Pros: "Nothing"
Cons: "Multilpe delays"

Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."

Cons: "price could be cheaper"

Pros: "Eventually made it home. At 1am, when it should have been 1130pm."

Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."

Pros: "Over an hour late wth!!!"

Pros: "The Delta team was very kind and accommodating to me and my baby and did all they could to make it easier for me."
Cons: "Baggage drop- the line was longer for that than the security clearance! Perhaps have people pay at the kiosk for their baggage so the line moves more quickly."

Pros: "In a pinch they were able t"

Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."

Pros: "Great"
Cons: "Too many announcements"

Cons: "Delta"

Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"

Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"

Pros: "Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip"
Cons: "I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?"

Pros: "Being on time."

Pros: "It was whatever"

Pros: "Fast and efficient boarding again! Most impressed!"

Pros: "Nothing"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"

Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"

Pros: "Nice views on the east side of the flight. Caught Mt. Rainier, Mt. Adams, Lake Tahoe, Yosemite Half Dome, Edwards AFB, downtown LA Free Gogo in-flight wifi allowed Google Maps to work well, though nothing else seemed to load. In-flight magazine was well-written."
Cons: "Flight ran a bit late due to departure congestion."

Pros: "Very friendly and helpful staff."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"

Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."

Pros: "Read above"
Cons: "Read above"

Pros: "The crew were super nice. All the people in the SAN were very nice."
Cons: "They didn’t have headphones :("

Pros: "Smooth ride, good service."
Cons: "N/A"

Cons: "inadequate ventilation"

Pros: "Everything"

Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"

Pros: "Great service and sweet attendants"
Cons: "Person next to me was a little large and it was uncomfortable."

Pros: "Landing at my final destination."
Cons: "Over 3 hours of delays. American Airlines needs to get their act together at Chicago O’Hare airport."

Cons: "Terrible delays entirely their responsibility. No attempts to accommodate. Single worst travel experience I’ve ever had."

Cons: "Seat isn’t very comfortable"

Pros: "The seats were smalllish but had excellent amenities, such as a multifunction screen and built-in chargers for my phone or such."
Cons: "We were 35 minutes late in boarding, which is not a big deal, but the cabin temperature was very warm and I was sweating most of the trip. Not happy about that."

Pros: "All good."
Cons: "No movie."

Pros: "Price was reasonable"

Cons: "Long delays"

Cons: "Lateness, seat comfort and gate checking a duffel bag"

Cons: "I didn't like having someone put a red tag on my carry on for valet when it didn't have to be taken. I would have rather kept it near me!"

Pros: "The have the lotus cookies which is my favorite ."

Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."

Pros: "I'm glad they didn't fly an airplane that didn't pass the mechanic's evaluation."

Pros: "On time departure and early arrival"
Cons: "Nothing"

Cons: "did not get my requested wheel chair service."

Pros: "Everything but the seat. It did not have enough room and it was very unconfortable when the people in front reclined their seats back."
Cons: "Small seating space."

Cons: "Delay in boarding was over an hour"

Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."

Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."

Cons: "The seats."

Cons: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."

Cons: "They ruined our luggage and grease all over it"

Pros: "Individual view screen"
Cons: "Small seat"

Pros: "Not turbulence"

Pros: "Was on time."
Cons: "Not eventful."

Pros: "On time, food service, good communication"
Cons: "Employee got us in the wrong terminal"

Pros: "TV screen in back rest was nice"
Cons: "See comments above"

Cons: "I am STILL in Chicago :("

Pros: "Orderly boarding process...On time departure, on time arrival.."

Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."

Pros: "Easy, smooth."

Pros: "Attendants were so nice as kind"

Pros: "Once we were in the air, the flight was average."
Cons: "The flight was delayed due to several mechanical issues but the ground crew did not communicate effectively on the issue or how long the delay would be. I understand that these issues occur, but better communications and empathy from the ground crew would have gone a long way. Boarding was also a disaster because everyone tried to board at the same time and again, the ground crew did nothing to control the situation."

Pros: "The available movies and games in personal screen"
Cons: "Seat selection"

Cons: "Took off late"

Pros: "All great"
Cons: "Food and entertainment not applicable"

Pros: "Very clean. Friendly FA"
Cons: "Nothing"

Pros: "No in seat entertainment"
Cons: "Need more food options to purchase"

Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."

Pros: "Flight crew was great and made the flight that more memoriable ."

Pros: "The airplale MD 80 are old"

Cons: "Flight was delayed 35 minutes. No reason given."

Pros: "Great people"

Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."

Pros: "Entertainment and creature comforts are great on these planes."

Pros: "Clean!"
Cons: "Closed captioning or subtitling didn’t work on the app."

Cons: "1 out of 2 bags came on a later plane."

Cons: "Was delay"

Cons: "On time departure and arrival"

Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."

Pros: "Flight was fine"
Cons: "Please don't board us and then proceed to make us wait on the plane for an additional two hours. The flight is onnly 80 minutes... and we waited in our seats with no entertainment or services for two hours. Please do not board passengers when you know that we won't be able to take off -- that's ridiculous!"

Pros: "Friendly crew, on time and perfect landing"

Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"

Cons: "No leg room"

Pros: "Nothing"
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"

Pros: "My entire family was upgraded into better seats. For my two kids, they were moved into economy plus. My wife and I were upgraded to first class. I did not ask for the upgrade, nor was I charged for the upgrade. So as you can imagine we were all very pleased. Even our bag's were properly managed upon our arrival."
Cons: "Snack selecton was poor and there was no entertainment."

Cons: "Didn't like sitting in the middle and separated from husband who was traveling with me"

Pros: "Boarding was very easy , no long line , trip was on time ."

Cons: "slightly delayed"

Pros: "Awesome"

Pros: "Nice staff"
Cons: "Delayed"

Cons: "Leg room and seats are way too tight and uncomfortable and I am on the thinner side. Can imagine how hard for larger people. Really cringe at having to pay for check in luggage as very used to Southwest's 2 free."

Pros: "Nothing"
Cons: "Worst flight I've ever had... stayed on the runway for 45 min and didn't say one word to the passengers"

Pros: "On time"
Cons: "As with all other flights, no room to breath."

Pros: "Great flight attendants"
Cons: "Seats too small"

Pros: "Crew was friendly, flight was on time."

Cons: "Food is actually not applicable"

Pros: "Arrived safely and almost on time despite late departure."
Cons: "Boarded plane in nonsensical manner. Had to try to walk opposite the flow of traffic to find room in overhead luggage compartment. Plane was too cold."

Pros: "Nothing"
Cons: "Lost $700 on this trip. The refund policy was extremely unclear, and the time window for valid trip insurance was extremely short. The purchase of insurance was useless."

Pros: "quick and easy flight"
Cons: "overhead wasn't full but they still tried to make me gate check my bag"

Pros: "Super friendly funny attendant"

Pros: "Always very easy to fly with united. Very friendly crew, and very helpful with my bag."
Cons: "Liked it all."

Pros: "Good movie options, quick boarding process."

Pros: "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
Cons: "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."

Pros: "Great staff"
Cons: "Board unboard then wait for an hour to get a cleaning crew? Another h delay Of my 3 flights on this trip each one was considerably delayed"

Pros: "check in at a kiosk"
Cons: "everything was good"

Pros: "All"

Cons: "Same as above haven't even made it home yet. I recommend kayak not work with united unless u want to lose business."

Pros: "Short direct tv preview was lovely. Helped relax"
Cons: "I didn't like how late the flight was and we weren't getting information on what was happening."

Cons: "Didn't seat us together, although I selected seats at purchase."

Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."

Cons: "The flight was a little pricey, but that was to be expected from my short notice purchase!"

Pros: "This flight was very easy. There was a delay at the gate but we were notified and once we were able to board it was a very quick process. The flight was maybe half full which was also nice."
Cons: "No complaints on this flight"

Pros: "Flight was not completely full"
Cons: "Should have meal if flight is during normal dinner time"

Pros: "They were prompt and polite"

Cons: "Delayed flight so they transferred us to American which turned out to be delayed and we missed our connection in LA and had to stay the night. They could not find us on the computer system because of the transfer. We took the train home at our own expense. Not happy with costumer service. There was a lack of efficiency and care. We were in the air for 4.5 hours but spent two whole days traveling. No thank you united and American!"

Pros: "Everything else was fine."
Cons: "Once we boarded the flight people started getting text messages that there was mechanical issues and there would be a half hour delay. Crew didn't even know. Then pilot said there would be an hour delay because they had to wait for a "deadhead" pilot. That should be unacceptable."

Cons: "After sleeping in the airport all night, I was put in the seat next to the restroom which smelled really bad"

Cons: "very late."

Pros: "Both flights were early, which was nice for a change."

Pros: "I got to my destination safely."
Cons: "The endless delays, small leg room, small seating, pressurization of the cabin fluctuated which plugged my ears a lot."

Cons: "flight delay. no plane at the gate for 30 minutes after time to board."

Pros: "See first review"
Cons: "See first review"

Cons: "Flight two hours late"

Pros: "I got to have a whole can of juice not just a small glass, yes, thank you."

Pros: "Nice. Clean."
Cons: "Small seats."

Pros: "Delays"

Pros: "Nothing"
Cons: "Everything"

Pros: "nothing"
Cons: "That Airline stole clothes out of the luagage"

Cons: "Bags were lost by multiple passengers"

Cons: "Spend the extra money to get treated like a human. The savings aren't even that great after they nickel and dime you for literally everything. You save pennies to have the worst flying experience of your life."

Cons: "Ridiculous unbundled pricing. They charge for aisle seats. We paid $19 each for seats that were NOT the ones with extra leg room. They charge $40 for carry-on items. The attendant never asked us if we wanted anything to drink. When we requested something, she had to have a more senior attendant come tell us that only water is free. Soda is $2. A couple traveling with us bought the trail mix, which was incredibly stale. He asked for water, which he never received. Fly Frontier only if there are absolutely no alternatives."

Pros: "Smooth check in and friendly staff"
Cons: "Cannot recline the seats"

Pros: "The flight was quicker than expected"
Cons: "There was a few bugs crawling in the seat in front of me onto my food tray"

Pros: "Bigger plan. Not over booked"
Cons: "Price of food"

Cons: "No food"

Pros: "Unable to check in on line (as is recommended). Customer service would not allow callin check in. Check in machine at airport would not allow checkin. Counter person unable to process checkin, initially. At first denied I had a seat. Later found my seat. Seats were beyond comfortable. No room, if instructed to lower head for impact (anticipate law suite)."

Cons: "Long lines to check in. 1 hour wait at terminal while bags were being put on board. Uncomfortable seats that don't recline. Uncomfortable drop down table. No compensation for delay or wait at terminal in plane. Stewards attitudes. Just an overall unpleasant experience."

Pros: "Everyone was helpful"
Cons: "N/A"

Cons: "All of the additional fees were not disclosed ! Seating, carry-on baggage, food, etc."

Cons: "On both flights, the for sale snack options were poorly stocked... no menu cards in my row, when I asked for one (because they told us to chose before they got to us).... they brought me one that was torn and falling apart Most folks around me were surprised they couldn't get water or coffee without paying extra."

Cons: "Cancelled"

Pros: "Perfect landing"
Cons: "No wifi"

Pros: "Clean and good service"
Cons: "had to pay for things that were normally free on other airlines."

Pros: "it's not delay"
Cons: "No carry-on package allow with the price, it charges additionally $30/trip. Not good booking experience, the website was keep asking to add any additional charge to the fare. My total fare is totally different from what it's mentioned before because I have to add my bag and everything. The plane itself is not that clean, narrow leg room."

Pros: "While the planes were kind of old feeling, the pilots were top notch - giving us some of the smoothest landings I've experienced. :-)"
Cons: "Dinky tray tables. On-board staff was average."

Pros: "Happy energetic voice of pilot"
Cons: "Plane left an hour late."

Pros: "The plane was comfortable. Staff was friendly"
Cons: "There were significant delays without any notification whatsoever. If I hadn't looked on the website repeatedly I would not know of the changing departure times. No apologies or explanations were given while we all waited more than two hours."

Pros: "Nothing"
Cons: "Delay after delay after delay"

Cons: "I've only experienced a lower-frills airline in Russia. Pay extra for soda, crackers. Thin padding on seats. Stewardess had "exciting news" for us all, proceeded to try and sell us a credit card for 7 minutes. Once the $40 extra per carry-on (not clearly indicated at purchase) is added in, you can fly a first-world airline for the same price and get a Coke. Never again, obvo."

Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"

Pros: "^"
Cons: "^"

Cons: "Delayed"

Cons: "Everything"

Cons: "Long delay in Denver boarding, due to, we were told, plane coming from Cancun, immigration delay, and weights and balances mechanism malfunction."

Cons: "I didn't like having to pay extra for my seat on both flights, pay for my carry on that didn't fit in your overhead compartment, and pay for my only carry on, a backpack. I paid for my flight, that should be the price of my seat and the things I need to travel. I pack light and I still had to pay an extra $100 on the day of my flight. VERY dissatisfied."

Cons: "Slow service after being 2 hours behind schedule."

Pros: "Price is comfortable"
Cons: "Seats are uncomfortable"

Cons: "Lost my bag, enough said"

Pros: "I liked who I sat next to."
Cons: "We had to pay for our carry on, our phones wouldn't scan for the ticket, lines were long, I had to run all the way back to print our tickets out, women working outside of the gate were so rude, no tv, thin and uncomfortable seats, just overall disappointing."

Pros: "Nothing I got stuck at Denver airport for 23 hours. From 11pm until 10pm the next night was when they offered me to fly back home."
Cons: "Really no care for the passengers."

Cons: "Size of tray table, no entertainment, no wifi, literally just sit uncomfortably and stare straight ahead. Man I used to love frontier but y'all are terrible now."

Pros: "The crew"
Cons: "The "new" seats are uncomfortable, cramped leg room, having to "buy" your seat and no complimentary soda or small pack of nuts (or pretzels). You pay a lot of $ for not even getting any of that. :("

Pros: "Check in was done quickly"

Pros: "Nothing"
Cons: "Same as above"

Cons: "I do not travel alot and some of this was a disappointment. Making our plane reservation was easy. Then we went to pick our seat assignments. What a surprise when we had to pay more money to just choose our seats. This is a complete rip off for travelers. You already pay to much just to fly and then you pay additional money for seats? And then you pay more money to have a carry on bag. We put this bag under our seat, we carried this bag ourselves, no one from the airline touched this bag, another rip off. I have heard the airlines are not doing great, now I know why. You can include my entire name if you want. Jim Prueter"

Pros: "Nothing"
Cons: "You pay for what you get, so if you pay cheap you get cheap. This airline has all of these little nickel and dime charges for everything. No complimentary drinks, $2 for a soda ridiculous! $40 carry on bag, $15-$35 seat selection, more ridiculous. And the seats are horribly uncomfortable, hard as rock and don't recline. Like some cheap school bus seats! Babies and kids screaming and crying! As much as it cost for all of the BS nickel and dime charges, you might as well pay the price to fly a better my comfortable airlines. With all of the charges it comes out to the about the same in the end!"

Pros: "Once I found out I have to for everything from carry on to water there was nothing to like about booking on Frontier."

Cons: "Was not aware they charge $40 per bag for a carry-on until we got to the ticket counter. The seats were very uncomfortable and I was very surprised you need to pay for drinks, which on any other airline would be complementary. Overall, very dissatisfied."

Pros: "Saa"
Cons: "Saa"

Pros: "overall it was good."
Cons: "I HATE the bag fees"

Pros: "Cheap if you have baggage."
Cons: "Cheap. No included snacks or drinks. No real tray table. Seats don't recline. Have to pay for all bags."

Pros: "Great company, good service, no complaints"
Cons: "You have to pay for food"

Cons: "Baggage fees were ridiculous and the seats were very uncomfortable. Take off and landings were very rough."

Pros: "Very nice crew. Smooth boarding - quick and efficient."
Cons: "Seats very uncomfortable."