Guest reviews
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Overall Rating
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9.3 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 9.6 "Easily accessible by car , said 96%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.3 "City centre within easy reach , said 93%." -
8.9 "Very nice wellness & sports facilities."9.1 "
top-notch fitness area , thought 91%." -
7.7 "Good service."8.8 "88% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." 8.2 "82% said theconcierge service was amazing ." 8.0 "Hotel security was great , thought 80%." -
6.3 "Food is average."6.8 "Only 68% were
satisfied with the menu ." 5.0 "Only 50% saidbeef and steak dishes were good ." 6.1 "61% thought thesnacks were adequate ." -
6.1 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." -
6.0 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." 5.8 "Only 58% saidrooms were clean enough ." 5.6 "Only 56% thought theshower was ok ." -
5.9 "Bar is ok."6.9 "
Alcoholic drinks were not bad , according to 69%." -
4.9 "Internet is poor."4.3 "57% said the
wifi quality was bad ." -
4.8 "Breakfast is below average."3.0 "70% said the
breakfast was too expensive ." -
3.8 "Value below average."3.0 "70% said the
breakfast was too expensive ." 1.0 "Theprice was too high for 90%." 1.1 "89% saidbeverages were too expensive ."
Overall Rating
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8.9 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.4 "Easily accessible by car , said 94%." -
8.7 "Very nice wellness & sports facilities."9.0 "
top-notch fitness area , thought 90%." -
7.3 "Good service."8.9 "89% found the
staff to be very friendly ." 7.1 "71% thought theservice was very professional ." 7.7 "77% said theconcierge service was amazing ." 8.3 "Hotel security was great , thought 83%." -
6.0 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 7.0 "70% thoughtit was clean ." -
6.0 "Average amenities."6.0 "60% thought the
building was acceptable ." 6.5 "65% said theelevator was ok ." 5.7 "57% said thearchitecture was not spectacular ." -
5.9 "Rooms are ok."5.1 "Only 51% said
rooms were big enough ." 5.6 "Only 56% saidrooms were clean enough ." 5.7 "Only 57% thought theshower was ok ." -
5.9 "Food is average."
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4.7 "Internet is poor."4.3 "57% said the
wifi quality was bad ." -
4.6 "Breakfast is below average."2.9 "71% said the
breakfast was too expensive ." -
2.9 "Terrible value."2.9 "71% said the
breakfast was too expensive ." 1.2 "Theprice was too high for 88%."
Overall Rating
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9.0 "Excellent wellness & sports facilities."9.2 "
top-notch fitness area , thought 92%." -
9.0 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 9.7 "Easily accessible by car , said 97%." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.2 "City centre within easy reach , said 92%." -
7.2 "Good service."8.6 "86% found the
staff to be very friendly ." 8.4 "84% said theconcierge service was amazing ." -
6.2 "Bar is ok."
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6.0 "Food is average."6.5 "Only 65% were
satisfied with the menu ." -
5.7 "Rooms are ok."5.8 "Only 58% said
rooms were big enough ." 5.2 "Only 52% saidrooms were clean enough ." 5.6 "Only 56% thought theshower was ok ." -
5.5 "Average cleanliness."5.2 "Only 52% said
rooms were clean enough ." -
5.1 "Breakfast is mediocre."
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4.9 "Internet is poor."4.3 "57% said the
wifi quality was bad ." -
3.4 "Value below average."2.8 "72% said the
breakfast was too expensive ."
Overall Rating
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9.6 "Terrific location."9.8 "98%
liked the proximity to shopping ." 9.6 "96%liked the proximity to sightseeing ." -
7.6 "Good service."8.9 "89% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." -
6.5 "Average amenities."6.3 "63% thought the
building was acceptable ." -
6.2 "Food is average."
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5.9 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
5.5 "Rooms are ok."5.6 "Only 56% said
rooms were big enough ." 5.3 "Only 53% saidrooms were clean enough ." -
5.3 "Vibe was decent."
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3.7 "Value below average."
Overall Rating
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9.4 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.6 "96%liked the proximity to shopping ." -
8.8 "Very nice wellness & sports facilities."9.0 "
top-notch fitness area , thought 90%." -
7.5 "Good service."8.6 "86% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." -
5.9 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." -
5.9 "Food is average."
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5.6 "Average comfort."5.2 "Only 52% said
rooms were big enough ." -
4.7 "Vibe wasn't good."2.4 "76%
criticized the unstylish hotel ." -
4.7 "Internet is poor."4.2 "58% said the
wifi quality was bad ." -
4.6 "Breakfast is below average."
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3.8 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
This hotel locate in the central of union square which is really convenient,close to the cable car stop;friendly staff. it's the worst Westin I have ever stay,inside of hotel is too old and I can hear everything that women who stay next door she said.$700 per night,i would choose hotel that is near Bound that area next time.
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10.0review from
The rooms were clean and the safety measures that were in place allowed you to always feel safe Parking costs $62 a day. I know it is expensive in the city, but what a racket!
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10.0review from
Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
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4.0review from
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
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4.0review from
Loved the location and hotel's history. When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
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5.7review from
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
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6.5review from
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
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8.0review from
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
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6.2review from
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
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10.0review from
The location, helpful and friendly staff, nice size rooms N/a
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7.4review from
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
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3.7review from
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
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5.4review from
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
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10.0review from
Inmaculate beautiful building with lots of history, great location, really enjoy the stay
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9.1review from
no
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8.5review from
Wonderful location. Beautiful building Very busy hotel . Check in lines are long.
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8.8review from
Location is great, great service from staff Wifi is not included
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8.0review from
Great lobby, helpful staff No free internet in room
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9.6review from
The hotel lobby makes a grand statement, and the staff was very helpful and courteous. The location was perfect, very centrally located with plenty to keep me entertained.
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10.0review from
The rooms were clean and the safety measures that were in place allowed you to always feel safe Parking costs $62 a day. I know it is expensive in the city, but what a racket!
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10.0review from
Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
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8.0review from
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
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10.0review from
The location, helpful and friendly staff, nice size rooms N/a
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10.0review from
Inmaculate beautiful building with lots of history, great location, really enjoy the stay
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9.1review from
no
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8.5review from
Wonderful location. Beautiful building Very busy hotel . Check in lines are long.
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8.8review from
Location is great, great service from staff Wifi is not included
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8.0review from
Great lobby, helpful staff No free internet in room
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9.6review from
The hotel lobby makes a grand statement, and the staff was very helpful and courteous. The location was perfect, very centrally located with plenty to keep me entertained.
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7.1review from
This hotel locate in the central of union square which is really convenient,close to the cable car stop;friendly staff. it's the worst Westin I have ever stay,inside of hotel is too old and I can hear everything that women who stay next door she said.$700 per night,i would choose hotel that is near Bound that area next time.
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7.4review from
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
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4.0review from
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
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4.0review from
Loved the location and hotel's history. When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
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5.7review from
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
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6.5review from
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
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6.2review from
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
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3.7review from
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
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5.4review from
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
