Breakfast was wonderful, nice spread. Close to bus that took us to Pisa town center for €1. Front desk staff were not very friendly/helpful, at first they were unwilling to send their free shutle to pick us up from the airport and suggested a taxi that would have cost €15. First room we were given smelled terrible because of a flood in the bathroom. Hotel was booked, so could not move to another room. Hotel wifi was not very fast or reliable.
Very convenient for Pisa Airport and late/early flights in and out of same. Breakfast very good. Day time reception very helpful. Hotel shuttle bus very useful. Welcome by night reception could have been more friendly. To me the reception at an hotel is very very important and sets the tone for the stay.
Staff extremely helpful and very accommodating especially as we had a very early departure.
My daughter liked the swimming pool. The hotel was very clean and comfortable. The menu could be a little more varied and there is nothing within walking distance although one could walk to the nearby town. Have more than one internet station.
Very handy if staying near the airport, but a bit out of the way for getting into pisa.
The hotel is close to Pisa airport where I had an early flight, I ate in the resteraunt and found the food bland and the service medioca, the head waiter thought it correct to conduct loud conversations with other memebers of staff whist people were eating, not very professional
The hotel has a pool, did not entre as this was very cold and the breakfast was good. Staff where rood as they though we where English but not we where from Scotland, the room air con was not working, the hotel runs a bus shuttle to the airport and the centre but was not accommodating for the duration that we where there and only run into the centre at the week end, therefore expensive on a taxi and charge almost 6 euro before you get in to the taxi and that was the whole reason for staying at this hotel so we could get the bus shuttle too and from the centre of pisa.
The staff were helpful, the location was central for Pisa airport and for getting into Pisa by bus. the breakfast was good The upkeep of the hallways was poor, there were plastered holes in the walls everywher
everyone was very nice and very helpful. no
Breakfast Buffet only. The stay was not very good, but ok.
I liked the fact that it is value for money, breakfast was excellent and it was right infront of the train station. the water was sometimes a little bit cold
the room is very clean& the staff are very good welling to help all the time the reataurant doesn't offer much varity of food, but the hotel is good
The wellcome of the personnel & the parking facilities. The location. The cold water as hot water was not hot ..!!!
Location (for the station), very good breakfast - especially the pastries! Slow desk service
The housekeeping was very good with rooms made up quickly and efficiently.Housekeeping and restaurant staff were very helpful I felt reception could have been more friendly
I stayed for business so the location was great that it was in front of the train station. Mini-bar was really expensive and you need to pay for internet. The hotel would be even better if these prices can be cheaper.
The room was very clean and had good air conditioning, and the room was very quiet and comfortable.
nice rooms, clean, friendly and professional staff no
Very Good location to see the local sites
central location, breakfast ok, service ok aircondition at the room was out of order
Very new Modern Hotel Can't believe that they not provide Sliper. Breakfast is not enough for all guests
i liked how helpful the staff were, i liked the free wi-fi access, and i loved the design of the hotel and how it was furnished, and the cleanliness of the room The breakfast was not up to the 5 star hotel standards
Nice facility for the money, very nice room. Front desk staff and wait staff very attentive. We were told our breakfast was included when we checked in but to find out in the morning it wasn't. The head waiter was not very nice about the situation, he was a jerk. Not well located to sites, this hotel is in a residential area.
Modern feel Difficult to find using the Booking.com directions
view from the room window.
Every things were or.
good of all! no
The staff were efficient and friendly and the facilities in the hotel and rooms were of a very high standard. Breakfast was excellent.
Amazing view of the Tower of Pisa and Cathedral! A bit outside the city so more relaxed and quiet atmosphere in the hotel. Gorgeous pool and outside area. Beautiful facilities and state of the art room. Totally great hotel and would stay there again in a minute!
The hotel is very modern, room was beautiful, bed comfortable, linens fine. great view of leaning tower of pisa. we left some jewelry behind and the housekeeper came running after us with it. don't find that too often these days. also dinner in dining room was quite lovely. staff very attentive.
Gaia and family and extrordinary. The building was clean and well kept. Close to tower etc. Great friendly dog! Only bummer was the loud road noise due to location, and then no breakfast provided, but we loved the place and people. Just take your ear plugs and some coffee to prepare yourself in the nice clean kitchen!!!
The landlady was extremely friendly and helpful, and the room clean and very stylish. I would highly recommend this for anyone staying for a few days in Pisa looking for a small, family-run place to stay.
The people were very nice and helpful. The facilities and its decoration was very nice. (They had a washing machine that may have been included) The shower for the second floor had a lot of mold. I think they should clean it, including the walls at least each week. The individual lights were in my opinion too bright, so they illuminated the whole room and bordered the other guests.
Everything excellent! The only slight problem was the lack of instructions to use all the technology!
Excellent top quality luxury modern hotel minutes from the airport and easy access to pisa central by bus is only 10 minutes.
it is a new built hotel and quite funky with super modern decoration not many choices for vegeterian food, lack of english channels on t.v. there was only one channel:CNN. no coffee/tea/kettle available in the rooms
It is a modern desing hotel (probably too modern for my taste). it is not an outstanding hotel but for the purpose to stay 1 night in Pisa was ok. The floor seemed dirty however it is part of the design(?). There is not much to do around the hotel.
The room and the breakfast. The location, better for who is by car.
Excellent breakfast buffet. Outdoor patio area. Groovy neon lighting at night. A unique well excecuted design. Great service from the staff.
cleanliness of our room!
Stile, little rooms, parkingplace We had to wait rediculous long for being served in the restaurant.A better breakfast-box when you have to leave the hotel early in the morning.NB.The given emailadress firstname.lastname@example.org doesn't work!!!
Fantastic Hotel, Staff great, very helpful and friendly. Although new all were striving to deliver a first class service and this was achieved Nothing
location ,breakfast,room ,staff all were decent and friendly bar & mini bar prices were extortionate. the evening meals were very fancy. would have prefered plain and simple food choice.would stay again but for no more than a couple of nights.
Location; bus stop right at door; friendly staff at reception; first floor extremely loud, no door between hall way (bar) and guest rooms, thus difficult to sleep before last guests left bar
The Hotel was clean but on the second stay was charged £10 for parking, be warned Really could do with a good DIY person to fix all the ill fitting doors and window panes. (Noisey)
Dingy, dull and at 40euro without breakfast was expensive. Could do with a updating. Nothing to recommend it aside from near a bus stop with direct service to the airport.
For an overnight stay, its location to the tower is excellent. carpet in room was dirty and old, needs to be replaced.
Staff were very helpfull, room was large clean and had air con. n/a
The staff were very helpful on how to get to places and gave us a wicked tip on where to eat dinner or have some drinks! We also had a lovely breakfast that they included in our bill. I would recommend this to anyone on a visit to Pisa it's central to all things. I loved it all! Except my friend who was snoring like a freight train :)
It is in a perfect location 700 meters from the leaning tower.
Renevations ongoing, internally looks really smart Very noisy, but part of being in middle of a city and having marble-esque staircases
Half way between rail station and the tower, about 10 minute walk max from each. Easy to find, staff ok. Very basic old furniture, a 3 star hotel should have better decor inside. Bed comfortable and room size is ok, but the hotel is for sleeping only, no leasure or holiday purpose.
the price was so expensive
Fantastic location just 50 m from the Leaning tower, wonderful owner who picked us up at the airport at no extra cost at midnight, excellent room and free internet access Breakfast could be included in the price
very near Leaning Tower...just a few steps away
The location is excellent - right beside the Tower and restaurants. The entrance to the hotel is on the 4th floor and there is no lift.
very near pisa tower, good access to restaurants no lift, no double bed.. only 2 single beds joined together
The help was great! Very friendly and helpful. The room was worn out; there were too many beds and though the room was large it was not comfortable.
The location. It is a B&B and no hotel. Beds were broken, which is dangerous because I need physiotherapy to fix my back because of the incident. Furthermore, the owner/staff is unreachable and unfriendly when you need them. So bad service, big mess with administration. Besides, the shower and toilet seat were broken. Annoying sound of boiler in the bathroom when sleeping.
No No Staff, No reception. Hotel is on fourth floor and without lift
The room seemed newly renovated and the bathroom was nice. First impression of this place was not good, a lot of dirty old stairs welcomed us. Staff not so welcoming either. We got placed in the place "next door" which in fact was waaaay down the street. So you are no longer under the tower... The main place had coffee making facilities and a honor bar. This place nothing. The back door of this room did not lock, so it was not so safe and the area behind the door was filled with dirty laundry and trash. Over the main door to our room it was open space. So anyone could jump over, with help of a chair, not very safe huh? I do not recommend this place.
Our stay was very plesureable one, perfect location for all Pisa tourist attractions and nice walk away from the central train station for all transfers. Also nice located away from the airport. THey was nothing we didn't like during our stay.
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
location and service
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
The rooms were very nice and roomy. The breakfast was good as well. We did not find the staff on reception helpful. i.e. we had to ask when breakfast was, didn't mention to buy bus tickets from shops as they had run out.
The hotel was of a very good standard and represented excellent value for money. The Hotel staff were very professional. There was ample parking, and it was a very pleasent stay.
clean and comfortable
The room was very clean. Mini-fridge with water in it. The shower was small but had great water pressure. 30 minute walk or short drive to the Tower of Pisa. Short walk to a nice ice cream place. Large TV with some English channels. Free wifi and free parking! Double beds in Europe are really just two twins pushed together but apparently that's standard.
Clean room, good breakfast. Not close to main attraction, if you have car you should be fine.
good service, nice hotel you will need to take a taxi to the leaning tower and the center, too far to walk
the modern style of the hotel. the caring attitude of the hotel's personnel.
Found everyone so helpful and so very easy to get about using buses and trains. Hotel was in just the right place for us
The welcome was good, staff dealt with everything quickly and efficiently, all the staff where helpful and friendly and there were no problems with our room or any aspect of our stay.
hotel restaurant for evening meal was good room was poor - was a quad room and we were given a disabled room with a wet room. the drainage in the shower was inadequate, and left the whole bathroom and outside area completely flooded, not very pleasant and a little dangerous as it was so slippery
The workers were friendly. The breakfast was good. The hotel has a free parking. The room was big, and the bed was very confortable. The bathroom had a shower curtain. That is not acceptable in a 4 star hotel. Also, the curtain did not look clean. There was no hot water in the morning. We had to shower with very cold water.
Website advertised cycles which was factually incorrect. No cycles available.
nothing was to much trouble for any of the staff they made you feel very welcome
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
Tranquil and accessible. Bedroom rather small
Dining in the garden The food was poor
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
This is a beautiful family run boutique hotel located perfectly for the leaning tower. The rooms are modern and comfortable with beautifully painted ceilings and room names painted above the doors. The garden is perfect for relaxing at the end of the day and it definitely does not feel like you're in the city centre!
Pleasant decor Street noise and noise from building site next door and they tried to charge us for breakfast which was included in the booking
Great location in Pisa, very elegant furnishings, staff were very friendly and helpful. There is also a stunning garden for tired travellers! Parking on the street only.
Evertything is brand new
situated convenient for sightseeing very close to leaning tower. Staff very pleasent.
It is beatifully remodeled and with a nice garden, the rooms are nicely appointed, the shutters do a great job of blocking the street noise, the air conditioning works well, the location is on a borderline street but only 2 blocks from the best sites. The staff are very accomodating but speak only a little English.
Great location to check out the sites, lovely garden, clean rooms... Staff very helpful... Def recommend it!
beautiful immaculate hotel in an excellent location for all the main sights,very friendly staff,lovely garden,highly recommended 10 out of 10
There is very little to commend this hotel other than the fact it is in a good location It was like staying in an overpriced youth hostel. There is a curfew at 1am and, unbeleivably, they do not have 24 hour staff - we needed to book an early taxi and were unable to do so because nobody mans the hotel between 1am and 7am. For a supposed 4 star hotel asking 120 euros a night this is a joke. Also they are totally unfriendly and cannot speak english despite the fact it is an unashamed touist hotel 400 metres from the leaning tower. It was appalling all in all and we deeply regret staying there - they rely solely on their location which is not enough and I will be sure to communicate this on hotel review websites.
Convenient location for both city and airport. Restaurant facilities were not inviting -- ambience was cold -- so unlike most of Italy!
the shuttle service to the tower and airport and the huge breakfast. nothing everything was perfect
Proximity to airport and sites. Bad wifi, very mediocre service. Very substandard breakfast.
Atomosphere in hotel rooms and loby Atitude to the customer by a Hotel staff
Quick check in and out. Quiet and clean. Comfortable bed. Easy to find. Very clean. Nice room.
Close to airport. Shuttle bus service to airport and to central Pisa. Good choice at breakfast. Early breakfast great for early flights. Rather characterless. The airport is quite close to central Pisa, so the next time I would stay there and just take a taxi to the airport.
Comfortable room very near airport for early morning flight
Very nice design of the room and the hotel in general It's a shame that the internet connection cannot reach rooms above the first floor.
Delicious complimentary breakfast. Clean and secure. Nice travel hotel.
Very cooperative about late check in (midnight) and shuttle service (15 Euros). Very substantial breakfast included. WIF did not work in room. TV did not work. Walls rather thin, hallway noise. Bathroom shower had mold.
The availability of the shuttle bus to take us to both Pisa and to the airport in the morning. We also thought the rooms where lovely and the dining room and breakfast were great Nothing
The staff where excellent the food and service fatastic The gps took me to a concrete wall and underpass that was late at night and raining may be better to give more directions but stakk provided support and help
Most staff were friendly and spoke good English
Great Breakfast, free parking at the hotel and close enough to walk to Pisa Tower Bed was *very* hard compared to the other dozen or so hotels we stayed in while in Italy
Efficient service, very clean, adequate comfort, very good choice at breakfast in nice airy dining room. Good location if you don;t mind walking a bit , quiet at night. Hotel seemed to attract considerate guests. Definately good value for money just don't use the mini bar.
The staff were extremely helpful and the hotel was ideally located for sightseeing, with just a short walk to the Leaning Tower.
Location (quiet), hotel staff, cleanliness of our room, private parking area. No free internet.
Nice staff and they were very helpful. The Breakfast was good compared to most Italian hotel breakfasts,actually my wife stated that the croissants were the best she had ever had. Sky channels were a plus and a 10 minute walk to the leaning tower. The shuttle for 10 Euro is actually a good bargain versus a taxi to/from the airport. Easy to take a bus for 1 Euro to the train station to Florence and the train is 12 Euro from Pisa to Florence round trip. We had a nice trip. The beds were very hard. We were not impressed with their dinner menu and would recommend eating dinner outside of the hotel compared to other places we have visited. Not much around the hotel and the little market shop around the corner closes fairly early, so buy what you need early.
Air conditioning was nice. Good location. Friendly staff. The WiFi was terrible. Bad coffee for breakfast.
Staff very helpful and convenient to Tower and railway station via a short can ride.
Reception staff very friendly and helpful. Hotel very clean and offered modern facilities Service in dining room was rather slow with a rather surly head waiter
The location is quiet, close to the leaning tower of Pisa. If you want to stay in the hotel and relax for a extended vacation, this is the hotel you should choose. There is no iron in the room which is quite unexpected for a 4 star hotel. They have iron in a common place but the location is not convenient. If you want to extend your stay , you should inform them earlier. The staff don't seem to be interested to extend 1 night after 10 nights stay.
Very relaxed, friendly staff, will recomed to our friends in the UK.
Lovely comfortable large rooms with antique furniture. Great location - in the centre of everything and right on one of the busiest shopping streets. As the hotel is located on a main shopping street - the noise of an evening / night can keep you awake at night if you have a room which looks directly onto the street.
The design of the hotel was a medieval age design and was so nice. The room was clean. The staff was not good at english but they were kind and helpful. The location is in the middle of the train station and Pisa tower. You can walk anywhere in Pisa. The bathroom was very small but it was clean.
It was very clean and I found the staff multilingual, very friendly and helpful. The heating did not work, so they gave me another room, which was fine.