CasaBlanca Hotel, San Juan Hotels from $108

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 728 reviews

Service

9.7 "World class service."
Location

9.3 "Terrific location."
Bar and Beverages

9.1 "Incredible bar."
Vibe

8.7 "Vibe was good."
Cleanliness

8.4 "Generally very clean."
Room

6.0 "Rooms are ok."
Amenities

4.6 "Bad amenities."
Breakfast

3.3 "Breakfast is below average."

View all review categories

Overall Rating

Based on 575 reviews

Service

9.7 "World class service."

9.9 "99% found the staff to be very friendly."

8.8 "88% said the reception staff was great."

9.3 "93% thought the service was very professional."
Location

9.5 "Terrific location."

10.0 "100% liked the proximity to shopping."

10.0 "100% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."
Bar and Beverages

9.0 "Incredible bar."
Vibe

8.5 "Vibe was good."

9.7 "97% said it was a stylish hotel."

9.9 "99% enjoyed the friendly atmosphere."
WiFi

6.5 "Internet is average."
Room

5.4 "Rooms are ok."

5.9 "For only 59%, the bathroom was ok."

6.3 "Only 63% thought the air conditioning was adequate."
Amenities

4.7 "Bad amenities."

4.7 "53% thought the building wasn't nice."

0.8 "92% complained about the elevator."
Breakfast

2.9 "Awful breakfast."

3.8 "62% said the breakfast was too expensive."

View all review categories

Overall Rating

Based on 109 reviews

Service

9.7 "World class service."

10.0 "100% found the staff to be very friendly."

9.2 "92% thought the service was very professional."
Location

9.2 "Terrific location."
Vibe

8.7 "Vibe was good."

9.7 "97% enjoyed the friendly atmosphere."
Room

6.0 "Rooms are ok."
Amenities

4.3 "Bad amenities."

4.3 "57% thought the building wasn't nice."

0.6 "94% complained about the elevator."

Overall Rating

Based on 43 reviews

Service

9.7 "World class service."

10.0 "100% found the staff to be very friendly."
Location

8.8 "Location is great."
Vibe

8.6 "Vibe was good."
Room

5.7 "Rooms are ok."
Comfort

5.3 "Average comfort."
Amenities

4.7 "Bad amenities."

4.6 "54% thought the building wasn't nice."

1.3 "87% complained about the elevator."

Hotel type

Boutique Hotel

This is a wonderful boutique hotel, as guests say.

Economy Hotel

Guests recommend this hotel for budget travelers.

Good to know

"Beautiful architecture"

"Stylish Hotel"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

7.4

review from

I liked the location on Calle Fortaleza, close to good restaurants and to parking lot. The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

Reviewed Sep 2016
10.0

review from

This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay. It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

Reviewed Jul 2016
9.7

review from

This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it. The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.

Reviewed Jul 2016
9.7

review from

Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.

Reviewed Jun 2016
8.8

review from

Friendly helpful staff. Excellent location. Iconoclastic décor. I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.

Reviewed Feb 2016
9.7

review from

We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels. They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.

Reviewed Aug 2015
10.0

review from

The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan

Reviewed Jul 2015
9.4

review from

Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan. Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.

Reviewed Apr 2015

10.0

review from

This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay. It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

Reviewed Jul 2016
9.7

review from

This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it. The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.

Reviewed Jul 2016
9.7

review from

Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.

Reviewed Jun 2016
8.8

review from

Friendly helpful staff. Excellent location. Iconoclastic décor. I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.

Reviewed Feb 2016
9.7

review from

We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels. They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.

Reviewed Aug 2015
10.0

review from

The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan

Reviewed Jul 2015
9.4

review from

Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan. Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.

Reviewed Apr 2015

7.4

review from

I liked the location on Calle Fortaleza, close to good restaurants and to parking lot. The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

Reviewed Sep 2016

CasaBlanca Hotel

$108+

Overall guest ratings

Review highlights

Good to know

Nearby

About

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews