Pros (+) The location and the facilities are great.
Cons (-) Sofa-bed need a new mattress or get whole new sofa-bed.
3 stars
Fortaleza Suites
Photos of Fortaleza Suites
Overview
Fortaleza Suites Old San Juan is located in San Juan and is close to the area's tourist attractions. Those staying at the property can also enjoy complimentary Wi-Fi.
A concierge, a 24-hour reception and an express check-in and check-out feature are just some of the available services at the property.
Each comfortable apartment at Fortaleza Suites Old San Juan offers a refrigerator, as well as all the necessities for an enjoyable stay. They are also fitted with an oven, a microwave and a hair dryer.
The property is an ideal base to discover Ocean Park Beach and Condado Lagoon. Casa Blanca and Old San Juan are a short walk away.
Amenities at Fortaleza Suites
- Free Wi-Fi
- Tea/coffee maker
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Parking
- Laundry facilities
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Kitchen
- Wine glasses
- Shared kitchen
- Oven
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Toaster
- Refrigerator
- Dining area
- Kitchen
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Roll-in shower
- Hypoallergenic
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Non-feather pillow
- Upper floors accessible by stairs
- Private apartment in building
- Private entrance
General
- Quiet street view
- Family rooms
- Seating area
- Semi-detached
- Inner courtyard view
- Sofa
- Landmark view
- Tile/marble floor
- City view
- Storage available
Bathroom
- Raised toilet
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Services and conveniences
- Wake-up service
- Concierge service
- Key access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Bedroom
- Feather pillow
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
Dining
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Laundry
- Laundry facilities
- Iron and ironing board
Things to do
- Beach access
- Bicycle rental
Parking and transportation
- Parking
Workspace
- Desk
Family friendly
- Children's high chair
Reviews of Fortaleza Suites
7.9
Good
917 verified ratings
Wonderful
466
Very good
194
Good
121
Okay
50
Fair
34
Mediocre
21
Poor
31
Summary of reviews
Pros (+)
Cons (-)
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
7.9 out of 10
652 reviews
7.3 out of 10
6 reviews
7.5 out of 10
3 reviews
8.4 out of 10
3 reviews
All reviews
Pros (+) Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us. This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was...
Cons (-) Common area is right outside the doors to most suites. Our door was not sound-deadening by any means. We were awakened really early by some other guests who seemed to be leaving for the airport for a morning flight. Also, seems to have some plumbing issues. Although the bathroom was modern and very clean, we were asked not to flush used toilet tissue down the toilet, which was a bit strange for us...
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Pros (+) My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we d...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the common amenities provided at Fortaleza Suites?
Fortaleza Suites offers amenities such as free Wi-Fi, daily housekeeping, contactless check-in/check-out, beach access, bicycle rental, and a kitchen with a refrigerator, microwave, and oven.
What are guests saying about the beds at Fortaleza Suites?
Guests have praised the comfortable and spacious beds at Fortaleza Suites, while some have mentioned that the mattresses were very hard and the beds squeaky.
Is parking available at Fortaleza Suites?
Yes, parking is available at Fortaleza Suites, and it is conveniently located close to the hotel, making it easy for guests to access.
What is the best time to visit Fortaleza Suites?
The high season at Fortaleza Suites is in February, offering a great time to explore the area's tourist attractions. However, guests should be aware that the low season is in October.
How is the customer service at Fortaleza Suites?
Guests have highlighted the amazing staff at Fortaleza Suites, praising their helpfulness, politeness, and homely hospitality. However, a few guests have mentioned biased and inconsiderate behavior from a front desk associate.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Window
Some guests were surprised by windowless rooms, so it's advisable to confirm the presence of a window when booking.
Consider Noise Levels
Several guests mentioned that noise from the hallway and common areas could be heard in the rooms, so light sleepers may want to request a quieter room.
Check for Bathroom Amenities
Some guests experienced issues with low water pressure and hot water availability in the bathrooms, so it's worth checking the bathroom facilities before booking.
Take Advantage of the Common Kitchen
Guests appreciated the common kitchen area for making coffee and meals, so consider utilizing this facility during your stay.
Be Mindful of Room Selection
While some guests enjoyed spacious and well-decorated rooms, others found the rooms to be small, so it's important to review room options carefully.
Explore Nearby Dining Options
The hotel's proximity to great restaurants and cafes was highlighted by guests, making it convenient for dining out.
Confirm Early Check-in Requests
Some guests encountered challenges with early check-in requests, so it's advisable to confirm this in advance if needed.
Consider Noise from Surrounding Area
The hotel's central location in Old San Juan means it may be subject to street noise, so guests sensitive to noise should be prepared for this.
Take Note of Historic Charm
Guests appreciated the hotel's authentic architecture and historical significance, adding to the overall experience of staying in Old San Juan.
Utilize the Hotel's Helpful Staff
Many guests praised the friendly and helpful staff, particularly for providing local recommendations and assistance during their stay.
Location
315 Calle Fortaleza, San Juan 00901
What's nearby
- Castillo de San Cristobal369 yd
- Viejo San Juan427 yd
- San Juan Museum of Art & History0.3 mi
- Ponce de Leon Statue0.3 mi
- San José Church0.4 mi
- San Juan National Historic Site0.4 mi
- Museo de Las Americas0.5 mi
- Casa Blanca0.5 mi
- The Capitol of Puerto Rico0.5 mi
- National Guard Museum0.7 mi
- Castillo San Felipe del Morro0.8 mi
- Luis Muñoz Rivera Park1.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Fortaleza Suites
Low season | October |
|---|---|
High season | June |
Average price (weeknight) | $190 |
Average price (weekend night) | $185 |
When to book a room at Fortaleza Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Fortaleza Suites
FAQs when booking at Fortaleza Suites
Nearby hotels and places to stay
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See most recommended stays in San JuanGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | San Juan Isla Grande |
Distance to airport | 1.2 mi |
Everything you need to know for your stay in San Juan
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