San Juan Marriott Resort & Stellaris Casino, San Juan Resorts from $201

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Overall Rating

Based on 2,556 reviews

Location

9.6 "Terrific location."
Beach

9.1 "Wonderful beach."
Service

9.1 "World class service."
Cleanliness

8.4 "Generally very clean."
Room

7.8 "Nice rooms."
WiFi

5.6 "Internet is average."

Overall Rating

Based on 1,226 reviews

Location

9.7 "Terrific location."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "100% appreciated the closeness to the beach."

9.9 "99% liked the proximity to shopping."
Service

8.7 "Great service."

9.3 "93% found the staff to be very friendly."

8.2 "82% thought the service was very professional."
Cleanliness

8.4 "Generally very clean."

7.9 "79% said rooms were clean."

9.2 "92% thought it was clean."
Room

7.8 "Nice rooms."

9.8 "98% thought the view was good."

7.9 "79% said rooms were clean."

7.1 "71% thought rooms were spacious."
Breakfast

6.7 "Breakfast is mediocre."
WiFi

5.6 "Internet is average."
Value for money

4.3 "Value below average."

2.1 "The price was too high for 79%."

4.9 "51% said the breakfast was too expensive."

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Overall Rating

Based on 1,226 reviews

Location

9.3 "Terrific location."

10.0 "100% enjoyed the restaurants & bars nearby."

9.8 "98% liked the proximity to shopping."

10.0 "100% appreciated the closeness to the beach."

10.0 "Good access to the airport, said 100%."
Service

9.1 "World class service."

9.6 "96% found the staff to be very friendly."

9.3 "Lovely pool/beach service, according to 93%."
Cleanliness

8.3 "Generally very clean."

9.0 "90% thought it was clean."

7.9 "79% said rooms were clean."
Room

6.9 "Rooms are ok."

5.4 "Beds were acceptable for 54%."
Breakfast

6.3 "Breakfast is mediocre."
WiFi

5.6 "Internet is average."

Overall Rating

Based on 51 reviews

Location

9.6 "Terrific location."
Service

9.3 "World class service."

9.7 "97% found the staff to be very friendly."

Overall Rating

Based on 51 reviews

Location

9.4 "Terrific location."
Service

9.3 "World class service."
Room

7.9 "Nice rooms."
Food

7.0 "Tasty food."

Good to know

"Friendly service"

"Great shopping"

"Good restaurants & bars in the area"

"Beach nearby"

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Recent Reviews

All reviews
Positive
Neutral
Negative

7.7

review from

Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it

Reviewed Sep 2016
9.7

review from

I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Reviewed Aug 2016
4.5

review from

Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Reviewed Jun 2016
10.0

review from

I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.

Reviewed Dec 2015
9.4

review from

Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.

Reviewed Oct 2015
10.0

review from

We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike

Reviewed Sep 2015
8.0

review from

Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.

Reviewed Jul 2015
9.7

review from

Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.

Reviewed Mar 2015
9.7

review from

Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).

Reviewed Feb 2015
10.0

review from

Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.

Reviewed Jan 2015
8.0

review from

It was on the beach, close to restraunts, walking to almost everything Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!

Reviewed Dec 2014
8.2

review from

Great location for shopping and dining along the Ashford strip. The beach outside the hotel was great, plenty of chairs and umbrellas provided by staff. Pool area very nice with swim up bar. The music at the check in area is unbearably loud. My keys didn't work and I had to go back to check in three times, which was annoying, but they did upgrade my view to compensate for the trouble which was nice.

Reviewed Nov 2014

9.7

review from

I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Reviewed Aug 2016
10.0

review from

I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.

Reviewed Dec 2015
9.4

review from

Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.

Reviewed Oct 2015
10.0

review from

We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike

Reviewed Sep 2015
8.0

review from

Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.

Reviewed Jul 2015
9.7

review from

Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.

Reviewed Mar 2015
9.7

review from

Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).

Reviewed Feb 2015
10.0

review from

Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.

Reviewed Jan 2015
8.0

review from

It was on the beach, close to restraunts, walking to almost everything Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!

Reviewed Dec 2014
8.2

review from

Great location for shopping and dining along the Ashford strip. The beach outside the hotel was great, plenty of chairs and umbrellas provided by staff. Pool area very nice with swim up bar. The music at the check in area is unbearably loud. My keys didn't work and I had to go back to check in three times, which was annoying, but they did upgrade my view to compensate for the trouble which was nice.

Reviewed Nov 2014

7.7

review from

Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it

Reviewed Sep 2016

4.5

review from

Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Reviewed Jun 2016

San Juan Marriott Resort & Stellaris Casino

$201+

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