Sercotel Los Reyes, an Ascend Collection Hotel

The hotel offers a variety of dining options including a restaurant, bar/lounge, snack bar, and breakfast in the room. Guests have praised the restaurant for its great value and good meals.

The hotel is known for its clean and modern facilities, with daily housekeeping and enhanced cleaning measures. Guests have appreciated the neat and tidy rooms, as well as the helpful and efficient chambermaids.

The hotel provides private parking, but some guests have mentioned that the parking area could benefit from more lighting. Additionally, there have been comments about the parking being an option and not included in the room rate.

The hotel is located in a quiet neighborhood, making it an ideal place for a restful stay. However, some guests have noted that the area lacks local facilities such as bars or restaurants, especially on weekends.

Guests have described the beds as comfortable, but there have been mixed opinions about the firmness of the mattresses. Some guests found the beds to be too firm, while others appreciated the comfortable and clean rooms with spacious beds.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

While the hotel is close to the airport, it's important to note that it's quite far from the city center and tourist attractions. Guests without a car may find it challenging to access public transportation, and taxi services to the city center can be expensive.

Guests were disappointed to find that the hotel's restaurant and bar were closed on weekends. It's advisable to check with the hotel in advance if these facilities will be available during your stay, especially if arriving on a weekend.

Some guests found the room temperature to be too hot, even with the heating turned off. It's recommended to check the room temperature upon arrival and make necessary adjustments or request a room change if needed.

While the hotel offers parking, some guests found it challenging to access and mentioned that it was quite dark. It's advisable to inquire about the parking facilities and any associated costs before arrival.

Guests noted that there were limited restaurants and shops within walking distance of the hotel. Consider researching nearby dining options or having a car to access a variety of restaurants.

Some guests mentioned that communication with the hotel was not as expected, especially when booking through third-party platforms. It's advisable to clarify communication channels and expectations with the hotel directly.

Several guests mentioned that the hotel was located in a quiet neighborhood, but some experienced noise disturbances from other rooms. It's advisable to inquire about room location and potential noise issues before finalizing a reservation.

Some guests were disappointed by the lack of certain amenities, such as soap/shampoo and paper towels/Kleenex in the rooms. It's advisable to confirm the availability of essential amenities with the hotel before arrival.

The hotel offers increased accessibility and wheelchair-accessible facilities. Guests with specific accessibility needs should inquire about the available facilities and services to ensure a comfortable stay.