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It´s difficult to find the way to the hotel. The restaurant and the parking, both of them are expensive
The hotel emplyee's are all very friendly and helpfull.Service in the restaurant and bars was good, just one subject to improve is the knowledge of foreign luanguages, the people in the restaurant and service should improve their English, this is not the case at the reception, their knowledge was good. The taxi driver who took us from the airport didn't knew this hotel, perhaps some advertisement?
Facilities and service is enough quality
sleek and contemporary look...excellent amenities...close to airport
I booked online and read the reviews, I have to say that on arrival I was greeted in a very pleasnt way, everything was in order and it was a pleasure to stay there, I will rebook. Book with confidence. No, it was very nice. Well done all staff.
Not about the hotel, but there had no information about our reservations made with through you. Thankfully, there was plenty of rooms available. About the hotel, we did not like the abusive prices for a cup of coffee and other breakfast items.
Very good service, free coffie and cold fresh water when using internet in lobby
We did not know about the free mini bar and it was an added bonus after a long day travelling. The rooms are beautiful... really nice. I would, without hesitation recommend it... also located opposite a big shopping and eating area.
Unfair to comment as I checked in after midnight and left at 0900hr the next morning. Only complaint was I asked for tea for breakfast from room service and got green tea instead of breakfast tea.
Modern, nice, clean and quiet 4 star near Plaza Norte 2 shopping area and MAD airport. Kind and friendly reception staff. Not a very large choice (and it couldn't be otherwise so i'ts ok the way it is) minibar drinks were surprisingly gratis which is a nice thing if you wakeup thirsty in the night/morning and want some cold water. Some things could be improved. Also window view is not hotel's best value but the hotel is still a good choice for incoming/outgoing travels via MAD airport and even if not close to any metro station i still rate this hotel at 9/10 given the value for money.
Hard to find, wrong address on info, one way streets. They had no trace of our reservation!!! but had lots of room. Hard to find the Burgos road out of Madrid.
Friendly staff and good service
cleanliness and comfort of the room After informing that we were working during the night and sleeping during de day, there was no effort to clean our rooms so we could arrive to a fresh one. A complaint but understandable... Expensive breakfast.
Good location given my travel plans - didn't have to go into the centre of Madrid. It was difficult to find given the roadworks underway.
Size, cleanliness and comfort of rooms. Nice breakfast. A bit difficult to find
No negative aspects regarding the hotel itself. Unfortunately it is located in the middle of nowhere...
Very modern and clean. It was also close to my destination. It is located in a fairly new district. It may be difficult to find public transport to get to Madrid.
Breakfast very reasonable Clean rooms and staff efficient and courteous.Hotel accepts dogs. Not one English lang sat tv channel.Hard to find location.
The suite was very nice and clean. The staff was not very warm and welcoming. They behaved almost as if we were disturbing them when we were checking in and also when we asked a question.
Proximity to the airport was very convenient for an early flight. The front desk staff were friendly and helpful. The free internet and convenient free parking topped off a great stay for the price.
Good location, good options for breakfast, excellent, helpful staff. Close to shopping, food, mountains. Good connection to Madeir via subway. Free underground parking.
Friendly & effective staff, clean rooms, quiet rooms, good value for money. Utility of the room and especially the bathroom, was abysmal. The entrance was not very convenient with very small automatic-rotary doors.
Cheap room we scored for 50 Euros with a bedroom and a seperate sitting room with a pullout couch. Great location for when flying in and out of MAD. There is a great playground within walking distance, but otherwise, location is in the outskirts and not a lot to see in the area.
Room was clean and comfortable and had everything we needed There was no food or drinks available (except for mini bar) when we arrived on the Sunday at around 7pm we had to go out and find somewhere to eat.
Excellent front desk staff (Blanca), efficient, great recommendations, very helpful. Great location, walking distance to large outdoor mall with many restaurants, etc., and metro stop!; 10 min to airport.
Easy to find, very nice rooms, have stayed twice before and will stay again
good location, very near the metro, exceptional value. Good clean hotel but beds very hard. bed was very hard
friendliness of the staff, both at check-in and at 5 a.m. very helpful thought hotel was closer to the airport. cab fare was 20-25 euros.
Positively beautiful rooms. Nice staff. Excellent value for the money. It was in a very suburban part of the city. No taxi drivers knew were it was. You have to take an extended metro line out to the hotel and it is twice as expensive.
We stayed in this hotel for one night on our way from Madrid. It is a great value for money paid. The room was well furnished with new furniture. Bathroom had new, good quality fixtures. Both, room and the bathroom were impeccably clean. The service was very professional and kind.
It was near shopping centre and food, very clean and relaxing hotel Small bar in the hotel
Ther place is 500 m or so from the underground as well as the Malll area, close to small park suitable fot jogging, etc. You can go easily to Madrid Center, but note it will take aboutt 30 mintutes to reach to the North of Madird by undergroubd. It´s a place relatively relaxed. The only problem it´s like most of the buildings nowadays, the walls are so thin you can not avoid you listen the confesions of your neighbourhood rooms
Teapot Breakfast -- foods and facilities could be improved
excellent and very helpful english speaking hotel staff postion of the hotel, slightly isolated!
The beds were very comfortable. Too much smoke in the hallways.
Good room, clean, nice breakfast
everything. from the check in to check out the staff was really helpful and also helped us how to go around the places and the room were nice and clean. A for this hotel.
Close to airport
It was a bit noisy! Could really hear other people in their rooms. Not very sound proof.
staff was great. Ocomodations OK. Not realy close to airport (sort of on same side of town). Stay was Ok but shower was marginal (typical European but not up to US standards) design requirement should be that you can bend down to pick up dropped soap. We travel in Europe all the time and expect creative bath rooms. There is no reason for a US chain not to do it right.
It was hard to find the hotel. No precise adress (house number)
I have stayed here several times before having previously booked with Active before your takeover
Clean and confortable Friendly staff Good location Bar service slow. Peolple left before being served
the room and the pool
Staff were very helpful and courteous, facilities on offer were of a adequate standard. Generally a reasonably comfortable stay. No complaints
Basic business hotel, nothing more Terrible location with no interesting restaurants nearby. Hotel restaurant not great. OK breakfast (international).
The proximity to the place I wanted to go Their leaflet says that breakfast is served later in rooms, during the week end. I called several times and finaly, they said: No service at all... It was 9 o'clock and had to go to the restaurant..At least, yhey should write on their paper: No breakfeast in your room on week-ends.
Comfortable room, convenient internet Too hard to find the right location for a foreigner.
Poor food and overly expensive restaurant.
Booked the hotel for a day stop in madrid b4 flying back to uk, with the intention of using the hotel pool.Hotel pool only open after 1730 which was of little use to my children.
Staff were generally friendly, room was clean and well laid out, fabric shower curtain stayed in place when using the shower and didn't cling like other materials. Generous spirit 'measures' great nibbles with drinks Very limited 'resturant' menu available - seemed more on outside board
free wi-fi internet connection at times very slow
Hotel location - close to my place of business. Pleasant staff. Enough parking places outside. Poor breakfast choice. Poor WiFi connection. I'd preffer to pay for good and reliable connection than have free but poor one. Heating control is not comfortable. For a hotel I'd expect more TV channels in Englich language.
Bruno the barman Trains too early for a late night in Madris
The hotel was very attractive and in a very nice location, we stayed just one night en route for the North, the breakfast was very good, We shall return as we believe it will be a very convenient hotel for a visit to Madrid.
I liked absolutely nothing about the hotel. The room smelled of "shake and vac". The shower was leaky. The breakfast was atrocious.
Location extremely near to the station and can reach to SOL in straight 30 Minutes maximum.The reception was extremely friendly and smiled to bring warmth.
The room was clean. The staff was competent and polite. The location was safe, reasonable quiet and within easy walking distance of the train station. Our daughter"s best friend was with us and our daughter (an au pair in Madrid) was able to stay with her and breakfast with us without any problems. (See below) Our room was too warm. This was probably a combination of the season (neither the heating nor the air conditioning were turned on) and the room location. The hotel location was quiet enough that we could sleep comfortably by having the window open for most of the night. There are no singles, only doubles, single occupancy (but see above). We live in a region with excellent restaurants, so the comparison is not fair, but the hotel restaurant was not what we would expect for a hotel in this hotel price category. (This does not mean there was anything wrong with the food!) On the other hand, the restaurant prices were in line with the quality, so we were satisfied.
The breakfast very good The WIFI was saturated
pleasant friendly staff very good comfort and cleanliness one evening meal was very disappointing - very oily
very freindly staff helpfull and you get what you pay for location
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
I wish organizing the
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
breakfast was a bit meagre- toast, juice and coffee
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
Good and welcoming service, comfortable room, enjoyable food.
staff really polite, nice rooms
very modern, friendly & helpful staff layout of the room was strange with the bed in the middle of the room straight in front of large window
Staff friendliness, very modern rooms The wired internet had problems. I had to hack a few addresses before it worked. The wireless internet was paid, which didn't seem to make sense.
very modern fittings were great very cool. If your going to be flying out of Madrid in the morning it takes very little time to get to the aiport from this hotel. they took an hour to organise the taxi
the style and design of the hotel
Excellent decor, Very limited evening menu and breakfast did not cater for for northern european tastes
location was perfect for me I didn't like the modern style with glass and steel. It gives a cold atmosphere
Quite modern design, small gym, good breakfast, very helpful staff
Discretion, availability of staff, very kind, excellent value for money the wi-fi should be free of charge
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Shuttle service,helpfull staff.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
The hotel was modern, clean and the staff was excellent.
Freindly staff, great value, neat and clean.
Comfortable, clean, free shuttle, value for money.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Good value for money, quite, convenient The WIFI internet starts when booking it not when accessing it in the room but the staff was kind to revalidate my ticket
easy to reach to the Hotel.. The area of the Hotel. The hotels in Barajas are much better and convenient. This hotel would be used for visitor to ındustrial area in Alcobendas.
Room cleaners did well. Breakfast was good. Staff was quite friendly. This place definitely does not feature those who travel without a car. The nearest metro station (La Granja) is surprisingly far away, and this hotel is of great distance to the Madrid city center. There are essentially no pavement in that area. The Internet access was extremely expensive, it should be free or nearly free.
confortable rooms poor breakfast , expensive internet
Nice and clean, ca. 10 km from the airport Direct surrounding rather industrial, access by car only, difficult to reach.
It was clean and comfortable. Parking was included so we did not have to look for parking or pay extra. Nice breakfast included also which meant we did not have to look for a restaurant early in the morning. Had difficulty finding hotel. More specific directions would have been helpful.
no dining facility after a long drive
staff were nice and rooms good and with a kettle, thats good
Close to my meetings location
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Nice hotel in a not so nice town
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Good location close to the airport. Quiet with nice bathroom.
Close to airport Dogs barking at night - constant and loud
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
Nobody can speak english or french, it was good to practice spanish !
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
it was nice. and had good food and was very helpful
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
friendly English-speaking staff
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
Good location if you have to be in Tres Cantos for business. The wifi works fine.
helpful staff at check-in, clean modern design of building
freiendly service poor wireless connection, disconnected many time. No wired ethernet either. Breakfast is not good as 4 starts hotel.
helpful staff; food was good; comfortable room; easy access from Madrid-Barajas air conditioning in room did not seem very effective and so I had to open the window and so I heard the trains!
wifi connection not working in all rooms
Very convienient location for visiting the Technology park (15 minutes walk) and the Railway station is only 100m. The cooked breakfast was disappointing - luke warm.
Even though this hostel is not right next to the centre, it was easy to reach. You get off at the Reyes Catolicos stop on the line 10 and its a 6 or 7 minute walk from there. You have to pay 2 euros for the trip as its outside the centre zone and the metro runs until 1.30am so enough time to get back. I would stay here again as it was quiet and comfortable and good value for money. No breakfast or internet facilities available.
Small show and separate beds, the rest was OK
nothing i checked out one day early and they would not refund my money for that oneday. The price of the hotel is not worth the value, i had to put a give them a down payment to watch tv.
quiet room The receptionnist does not speak English. But he used a electronic translator. I made lot of efforts to understand. He was symphatic
helpful staff it was too cold in the room
Very business friendly hotel. Free quenching water and soda after a long flight was much appreciated. No real privacy in washroom. Doors are not made to close...more like a swing door.
Room was fantastic for the price we payed 17 euro for 2 han and cheese sandwiches with gone off bread and no suce thought it was a bit steap.
Friendly staff Location and poor wi-fi signal
The hotel was very modern,had all the amenities we needed and was very clean The location was nt quite where I would have expected it to be.It seemed to be in ore of an industrial area.
Very contemporary rooms, comfortable beds. One of the nicest rooms we stayed in. Selected because it was close to airport. We arived after midnight and left at 7:00 a.m. so had no chance to use any amenities other than the room.
comfortable rooms, adequate food area surrounding is not very developed
Good to be so close to the airport, but there is absolutely nothing around it. We used it only between flights and it was a great value.
modern rooms, free internet.
Very clean and friendly staff. After a long trip, the bath was very inviting and relaxing. For a non smoking room, the smell of cigarette smoke was most prevalent when the A/C was on..
Close to Madrid Barajas Airport. Close drive to Madrid centre. Shopping mall nearby. There's no metro nearby.
good quality room, good services, Hotel in a somewhat isolated position..Food is average quality and I would recommend eating out.
secure private parking we had a lot of household goods in the car
Please write at least 15 words
All the rooms are suites so you have plenty of space. The location is great and they do not charge extra for parking. The breakfast was only OK and quite expensive.
Spacious room, balcony. In desperate need of up-dating, particularly the decor.
Excellent suite The cost of breakfast euros 22 is expensive for what is on offer
The staff were all extremely pleasant and helpful - nothing was too much trouble. Generally, the hotel was 'well used' with dirty carpets and curtains, worn bedlinen and towels.
The fact that you could take pets and the location The stafff were not friendly. Also needed tea and coffee etc in the room. Hotel needs updating - stuck in a 70's type warp. Lots of the hotel is good - needs to be updated though.