Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Clean, spacious room
Rooms were clean and staff was friendly and helpful
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Convenience to airport and trains, quality of facility and rooms, staff very helpful
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Very clean room, good staff, and great food at the bar.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
The shuttle service was great! We were only there 1 night and chose to stay at an airport hotel because we had to catch a morning flight. It wasn't as close to the airport as I imagined. It's 15 minutes feom T1 and 20 from T2.
Overall great room especially the price. It was a last minute booking when we got to Milan and they even picked us up from the airport and dropped us off the next morning. They also had lovely beds! Comfortable. The wifi didn't work on the top floor and the shower clogged up a bit
Clean, (american standard) good size rooms. Confortable beds and good shower. Buffet breakfast included in room price had good variety and plentiful. Service was "neutral", cannot be described as friendly.
From the front desk to the restaurant staff, we couldn't ask for better service. If you come here try to find Marika in the restaurant and Honey at the front office. They are amazing. There was also a young man whose name I didn't catch, the morning we left - he loves Russian culture and literature- who is incredibly helpful. The shuttle runs to the airport just about every 30 minutes to take you to the hotel and you reserve it to take you to the airport for your departure every hour. Timely, very clean, delicious food, and modern. I loved it.
The shuttle service, hourly, worked fine. The room and bed were comfortable except for the A/C. Staff was most helpful. The breakfast was superb, considering it was included in the price. In all, a great way to spend your last night in Italy and get to your plane the next day in a relaxed, stress-free and comfortable manner. The A/C was warmer than the setting in the room showed, leaving us too warm for a good part of the evening.
Helpfulness of staff and the value to price ratio; also parking availability and proximity to Malpensa airport
The staff - Very helpful n/a
Staff was good and the room was clean. It rates itself as a 4 star but is definitely a 3 (low to mid 3)
Hotel staff was helpful. I agree with a previous reviewer that it is more like a low 3 star. Needs renovation. Poor breakfast.
It's staff was very helpfull Internet access should be inserted in the room prices and it should be charge free.
The price The room was cold and the walls were wet because of some external humidity from the roof.
Very hospitable staff, nice breakfast. Good location. Rooms are small and uncomfortable, make-up repair is a must.
Friendly staff, price. Great as a fly-drive starting and/or ending point.
The hotel was cheap, basic hotel. Free parking, near an highway and had great service. Also the triple room was great with 3 single beds The beds were uncomftable, breakfast was unimpressive . Also nothing to do around the hotel. Nearest restrunt was about a mile away - but no problem if you arrive by car
Everything was good, overall quality and value for money was great. Great breakfast quality.
Well furnishing, large and pristine room. Friendly personal. Difficult to find because of incorrect name. Shower cubicle was leaky.
Very well appointed and superb value. great breakfast
Bathroom and the size of the bed/room The hotel staff is not really smiling need lot of time to get someone for a drink, and meal, lack of explanantion at arrival about breakfast start time, etc.the room smells smoke ... even if smoking is forbidden . must come from the hvac
The size of the room and bathroom The restaurant food was poor
The rooms were large and had very up to date bathroom fixtures and nice flat screen TV's (we had 3 rooms). The hotel staff was wonderful! They answered many travel questions via email, before we even arrived. Very helpful! The decor was odd, (stripes & floral patterns together). Our air conditioner kept turning off during the night. Breakfast had set out too long when we arrive at 9:00 am (milk was sour & scrambled eggs were crusty). Location is ok if you have a car. It's in an industrial area so no restaurants close by. With that said, I would stay there again.
very nice and clean rooms. friendly staff. Excellent position - if you have to trip in the Milano region - You can avoide the high -way traffic, with local roads you can easily acieve any point in the distance about 50-60 km form Milano. Easy to reach the airport, the centre of Milano, the maggiore lake ecc.
Great for being close to the airport Sunday evening and all of the bar/restaurant facilities were closed
Beautiful room and bathroom. Friendly staff. No sky tv Service, even though offered. Poor breakfast.
the excellent service from front desk staff, and the manager always around keeping an eye on proceedings
The room was clean,Extra bed, fantastic shower, very good price, parking inside, 30min to MXP airport, helpfull personal. Do not hesit! Breakfast start maybe a little late at 07:00, we had to leave the hotel at 06:30 because of the flight... but they've made something for us.
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
I thought the size of the room was extremely small for 2 people.
nothing I like. bad service, bad room, nothing is good. Everything is bad. I don't know how they get 4 stars. they even charge me 10 europe for simple breakfast (3 bread, and a small glass of juice). you should not stay in this "hotel" if you have other options.
Posibility to use swimming pool, very pleasant in hot days after business meetings. Perfect access to the car, parking place directly in front of the hotel room. Amazing cuisine in the evening, must try italian meals. Only one thing, I dont like the sweet breakfast, no alternative.
very nice. air con not working
Free access to a spacious, open air swimming pool after a long, hot car drive. The advertised restaurant and bar facilities were not open over the period of our stay. As this was an overnight stop one of the reasons we booked this hotel was so that we wouldn't have to leave to find food once we had arrived.Its proximity to the autostrada was rather nearer than we had anticipated!
Very close to the airport which was perfect since we had an early morning flight the next day. The place was very clean and perfect size for 2 adults and 1 child. Reception employees were very nice and helpful. Quite far from Milan if you are trying to visit the city, but perfect for what we needed (close to the airport).
Great staff. Everything we ask for they said yes and made the stay great
Clean, stylish, comfortable, with most amenities. Terrific value for an overnight stay. Food options were limited, so if you are looking for a full restaurant, it would disappoint. However, there are salads, sandwiches and so on.
The whole hotel is very nice. Modern rooms and bathrooms. You can connect your smartphone or computer to the TV wireless for mirroring or with HDMI cable. WiFi is free. You can get drinks and snacks 24 hours in the lobby. Excellent staff. Excellent price for money. No breakfast included and no mini bar in room.
Location is fantastic for an overnight stay. Very professional and classy hotel. Great room. USB charging & plenty of plug points expensive cafe and bar.
Close to airport, new and clean, attractively decorated, staff is friendly, attractive cafe on ground level. Very limited food options, hotel has a cafe with expensive sandwiches on the ground floor but no restaurant, check in is a little confusing since cafe is not separated from main hotel.
Clean pleasant reception staff & food staff great price for the location important essentials available light breakfast included,,sufficient, limited selection cereals, danish rolls, coffee, tea, etc. no phone in the room, all was on the web, and when we finally found the message on the web, it said....'WE WOULD RATHER SPEAK TO YOU IN PERSON, SO THERE IS NO PHONE IN THE ROOM: Queen bed only, no king beds, ... asked for 2 twins, but not sure if 2 twins are available either no room service, food was packaged sandwiches/salads & 1 warm dish @ dinner next to the reception area.
Very friendly and helpful staff. Excellent customer service Close to Terminal 1. The bus connection between Terminal 1 and 2 is great. Clean hotel, functional, comfortable and just what a traveler needs. The price is right. I will stay there again. We only stayed one night. Arrived at 9 PM and checked out at 6:30 AM. Very helpful and friendly staff.
Hotel was attractively decorated, front staff was very accommodating to our needs. Room was nice, clean and comfortable for two. Location was great directly across from terminal two with a shuttle going between terminal 1 & 2 every 5 minutes. We also took part in the buffet breakfast for 10 euros each. Which included unlimited milk, coffee, juice. Pastries, cold cereal, fruit, yogurt, and selected slices of cheeses and meats. Definitely would stay again if ever in the area. Cafe choices for food very limited and a little pricey, but convenience is expensive, choices consisted of cold sandwiches, premade" warm up meals and salads.
The staff are extremely friendly and very helpful!
The room was very poor planned. The bathroom doors were teaching the bed. The service at the restaurant was very poor. We had to ask for everything separately, even if it is customary to bring oil or vinegar with the salad or parmiggiano wsith the minestrone.
Close to the airport. Breakfast quantity good! Very good help from waiter at the breakfast buffet. Wifi good strength. Rooms not very clean but clean enough. The walls looked like someone spilled something. Shower leaked all over the floor. Bathroom no exhaust venting. Cappuccino from machine not so good.
The rooms here are stylish and comfortable, while rather small. Dirty dishes and glasses were left in the cafe overnight.
Good breakfast, great location and kind staff. Fitness studio could use some free weights.
The desk staff was ncompetent
It was wonderful
no free internet in the rooms
My business partner and I travel a lot, so we see varying quality. We are starting a new business and are on a budget. We were so impressed with this hotel that we introduced ourselves to the manager and told him so. It is clean, crisp and light. The members of staff we encountered were friendly and helpful. The room designs are funky and clever (eg the swivelling desk!) and interesting. We would certainly stay here again and would be pleased to recommend it.
Beds were fine, food decent and for a one night airport stay it was a good value. Did not realize how far it was from the airport - couldn't easily find that detail when booking online. Waited 40 mins at shuttle pick up location and had to call 3x to get pick up. Van driver was editing the contacts on his phone while he was driving and drove like a maniac.
Great location, close to mxp. As for an airport hotel, the restaurant is decent. There is a 12€ charge per person for breakfast, so the low price may seem attractive but add that if you are planning to eat. Otherwise, clean, comfy and ok in general for a night before a flight stay.
Very good and fast reception,best value for money and good free of charge transportation from-too malpensa airport
The location is excellent right in the center and they have free parking. Rooms are very small. Dining room in the basement and very hot. Internet is available free but for half hour periods and u have to renew password everytine
Very good location with respect to the Malpenesa Airport. Hotel resturant was very good and well staffed. Ease of location to remaining part of the city. No negatives
very unplesent rooms and angry staff. when I told them the AC does not work they tried to convince me that it does and refer me to another apartment place which is horrible
Excellent dinner; good choice, very well cooked and good value for money. Casual approach to arranging return to airport, quite stressful as only one person appeared to be on duty at what was to all intents the morning rush hour. Also, at no point in the booking process is there mention of a €13 each way, per couple, charge for the airport transfer. Breakfast was limited and the bread served was stale.
Friendly staff Room size, noise level
The location and shuttle service is very good for late arrivals and early flights. Staff are friendly and the breakfast is great (if compared with the usual italian colazione). The person at the front desk charged me for the shuttle service and did not give me a receipt at the end. Someone I know stayed in the hotel few weeks before and she was not charged but she wan not given a receipt either.
The staff were exceptional helpful. The location to Malpensa Airport made it convenient to drop off our rental car the afternoon before our departure and the hotel shuttle picked us up after the dropoff. We had a very good dinner at the hotel restaurant. Our flight was a very early one and the staff arranged for the shuttle to take us to the airport at 4:30 a.m. The hotel and services were exceptional.
This hotel is adequate is you need a place to sleep before an early flight out of Malpensa. Looking at the other guests, it appears to be used mostly by airline employees. The onsite restaurant was good. They offer free shuttle service t Malpensa which was very good. The driver walked us inside the airport and pointed us straight to our airline check-in, which we'd otherwise have had a hard time finding.
Wonderful on-site restaurant with really friendly, fun staff. Close to airport (Malpensa), with shuttle servie. Sweet, quiet town location. Showers would not work for large people--they are really small.
We had an extremely early flight, and the close proximity to the airport and the shuttle service provided by the hotel made it the perfect choice. The staff were friendly and helpful, the hotel clean, the shuttle service prompt and it added up to the perfect choice. We had to leave too early to take the breakfast so cannot comment on it. n/a
very efficient, excellent food, perectly located to catch an early Malpensa flight
it's nice, clean, reasonably modern, has reliable wifi, the staff is nice, and is close to the airport with a reliable shuttle. Breakfast could be better.
Staff excellent with a very warm welcome. We left early following morning and cleared the reception in 5 minutes and courtesy bus on time to airport.
The staff was very friendly, competent and professional. The room was spotless. Wireless was wonderful to have after weeks without it. The shuttle was right on time. Absolutely flawless stay there.
The convenience and efficiency of the hotel's shuttle service to and from airport. No
We didn´t stay long, arrived late and continued our journey early, so it´s hard to say. Everything was fine for our purposes.
It being close to the airport, and having a shuttle Carpets in room were filthy. Pillows were so stiff and large you could not sleep properly. Restaurant is pretentious and silly.
Very comfortable and cozy. There is a very friendly waitress in the dining room, and the shuttle service to and from the airport was excellent!
Convenience to the airport, attentive staff, cleanliness, shuttle to airport. We were overall with everything about the hotel and would recommend it.
Shuttle to and from airport is convenient. Somewhat outdated rooms but sufficient for just spending the night between flights. Continental breakfast was not included in the room price.
Location and very helpful staff. We were flying out of Mlan early.
Shuttle service to and from the airport is excellent, always on time and drivers are courteous and helpful.
Totally delighted with the high standard of the hotel Lack of own restaurant or at least some sort of food facilities
The staff were kind, helpful and welcoming. The shuttle was great and on time. The breakfast was excellent. This was an extraordinary value for the money. I would highly recommend this hotel. It was also clean and well appointed. A bit hard to find off the highway- we went on the wrong exit- recommend some additional info since the exit before is very close in name to the one for the hotel.
Staff incredibly welcoming, polite and helpful - several went out of their way to help with a few light requests we had (such as printing out boarding passes that other hotels do not do). Rooms were also very clean and comfortable and great value for money. Also really easy and quick to get to and from Malpensa airport.
that there was a car available to take us from the hotel to a nearby restaurant - and to bring us back to the hotel.
great shuttle service,great wi fi in your room,good breakfast,proffesional stuff.It's veru good for short term staying.5 min to Malpensa Airport Nothing near.
The personnel were helpful and the shuttle most efficient which was the main reason for selecting this hotel. It is not easily accessible and the restaurant recommended was so so.
Very good that a hotel shuttle bus can pick you up at the airport. The breakfast was also very good for being in Italy. It says nowhere on the page that you have to call the hotel for the shuttle bus to pick you up.
Good location. Close to airport but quiet. The airport shuttle is fantastic. The driver saved us a lot of time and trouble by asking where we were going and then taking us directly to the shuttle but to the train station. There was a bit of an odor in the bathroom.
Very nice, big room and very quiet. We will be back at the end of June 2007.
location to the airport. Also the availability (though limited) of getting some food when arrived late. the strange, runny eggs with chunks of hard boiled egg whites mixed in. Never seen anything like it in all my travels and years in the restaurant business. They were terrible. Otherwise the breakfast was fine.
the staff was very helpful and understanding. beakfast was excellent. the location was hard to find
The hotel was nice and clean. However, the rooms are very small.It is not family oriented and no restaurant available. Their shuttle service starts at 5:45 AM, We had to take a taxy to the Malpensa airport or else we would have missed our flight.Also, we had issues with their shuttle service from the airport to the hotel. The van was too small and we could not fit. We had to wait another 35 minutes for the next one.
Friendliness of staff Too noisy room, especially regarding air conditioner
We wanted to be near the airport for an early flight. We were so pleased with Holiday Inn Express. The shuttle was very convenient, the room was super clean and comfortable.
Room was spacious, and having the shuttle was nice. Staff was friendly and helpful. Seems like it could be a good place if you had an early flight, but the shuttle might be an issue, making the airport Sheraton a better option. Shuttle did not run very often, once an hour when I needed it. The driver from the hotel to the airport was a bit rude. I had been in Europe for 5 months and had extra baggage. He only let me put one bag in the luggage compartment even though we were the last stop and more could fit. That meant I had to struggle getting my second checked bag, carry on, and personal item on to the bus and past other people sitting along the narrow aisle until I found a place to sit. Getting dinner was also inconvenient since it was not available at the hotel itself and meant walking to a small selection of local restaurants.
Nice clean rooms, great breakfast! Airport shuttle bus stop w2as hard to find and not very well labled at the airport so we wandered around and could not find it. The reception desk staff at the adjacent Sheraton were very helpful and gave us directions to the shuttle stop all this taking about an extra hour at the airport.
Great location. Parking while you are travelling. No connection between frontdesk and airport information. Lack of help in finding out information about flights and delays.
Excellent service, clean and modern. Good breakfast. Shuttle service to Airport is not where others are. It is 4€ and leaves from door 4 bus stop 4. No restaurant on site.
great for catching an early flight at Malpensa airport.... should have free internet everywhere, its a must in any hotel....
Clean and easy to get to from the airport. Limited food and no where to sit and eat it.
Room was spacious, room wifi was good too -They charge RIDICULOUS 8 Euro from the hotel to the airport, a 900 meters drive !!! (just for comparison, the bus from the aiport to Milan city center is 12 Euros, a 60 KM route) - Only one option of restaurant near by (no restaurant at the hotel)... and guess what? All guests go there at dinner time, it get crowded, very, very slow service
Some of the staff are very nice, some not that great. The shuttle to and from the hotel was great. I had to wait for about 30 minutes before the shuttle showed up at the hotel, but the fact that there was a shuttle was good enough. The AC in the room was broken -- It was too late in the night before I realized this so I had to sleep in the heat. No restaurant -- with a name that has restaurant in it, one would think there would be a restaurant, but I guess not. According to one staff member, the restaurant had "closed". Not sure what he meant by closed -- for the day or for good!
I have stayed at the hotel three times prior to taking morning international flights. I find it to be comfortable, if somewhat spartan. The desk staff has proven to be friendly, the location to the airport is excellent. Pick up and drop off at the airport is very efficient. The quality of the breakfast is good. My cell phone, which worked fine at the Airport, was constantly dropped at the hotel.
nothing lack of fresh food poor shuttle service to airport staff were impatient
The shuttle service The small tv with bad reception
The only good thing about this hotel is the proximity to Malpensa airport, since it is located between terminals 1 and 2. However, the shuttle costs 3 euro/person, while in other farther hotels it is free, so this is not really that big an advantage. Also, there is free wi-fi, but I already expect an airport hotel to have it. The beds are extremely uncomfortable (the mattress springs were very uneven) and my room was quite noisy, I could hear everything going on on the restaurant downstairs (the building has only two floors). So if the objective is to have a good night sleep before or after going on a trip (which is normally the objective when staying in a hotel at the airport), this one doesn't do the trick. The room was very cold, so I had to leave the bathroom door open so the bathroom heating would also heat some of the room. Furthermore, another bad point is that there is no room service and you can only eat at the restaurant. I was too tired to go downstairs and eat, so I just can't review the quality of the food.
Hotel room was clean and spacious. The hotel is very close to Malpensa Airport so ideal for stop-overs. Free parking nd free wi-fi. Breakfast also for early travellers.
Good shuttle service, decent sized room/bathroom, quiet. Good breakfast selection Restaurant menu rather uninspired, cold egg at breakfast
Nothing Very Cold, Very noisy ventilator, nothing on mini-bar, poor breakfast
convenient location, hotel staff
Airconditioner did not work and neither did the internet service. I have slept in better corts the bed was tiny.
It went beyond expecation, especially for an airport hotel.
Clean, friendly staff, cheap, nice facilities nothing i don't like, had better room and service here than in some of the so called 5 stars
The staff was very helpful...there was a shuttle between the hotel and the airport....the breakfast was wonderful... I did not like the outside appearance of the hotel.
Nice property close to the airport. Service orientated staff.
The hotel is very quiet and serene.
Location was great. They had a shuttle to airport too. Requested a non-smoking room. Was put in a smoking room.
Stayed overnight.Room was excellent,roomy well equipped and spotlessly clean.Quiet-no excessive aircraft noise.