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Excellant food plenty of it None
The welcome was very warm. The owner made us feel 'like home'. Very helpfull and very friendly
very kind staff surprise, reservation for a 4 persons family room, have to pay 2 additional beds.
Attention to detail was of a high standard. The setting made for a peaceful and relaxing atmosphere. No
Very Family friendly ideal for children of all ages, excellent value for money lots of extras included in the price , homemade scones and cake and wirless internet, very welcoming hosts, rooms large and very clean, houses full of character and nice extra touches.Hosts very welcoming and made to feel nothing is too much trouble.
Large spacious very clean rooms, excellent value for money with lots of extras included, loved the homemade scones and cream tea!! ideal place to stay with children of any age very understanding hosts who make you feel nothing is too much trouble.Interesting period house with loads of original features but with modern touches.
Everything was wonderful. I couldnt ppick any one thing
The staff made us feel special and a credit to the Bell Hotel. Our room was light, roomy, quite and well equipped. Love the entrance and the revolving doors also the information set out on forth comming events was very good. Our stay went too quickly.
An excelleny hotel in a central location of a medieval town. The food was high quality and contained an interesting mix of flavours
The accomodation and service very pleasing staff. The level of menu and food not up to standard of the hotel generally. For instance the pheasant dish and the fish dfish were too dry and I think a choice of (local) vegetables should be included with the dish.
Excellent facilities and efficient staff ensured a relaxing stay in an interesting and charming small town.
The food was excellent, hot and very tasty. The view from the bedroom window which was a wall and a rooftop which was a similar view to that I had on my previous visit but I guess someone has to have it.
Very friendly and helpful staff, enjoyable conversations. Cooked breakfasts are really tasty. Dinner menu is excellent and cooked and served on a very good quality level. Changing of rooms went very well. Second room with view on the Strand we enjoyed very well. Little storage space in bathrooms. No High Tea buffet available, probably due to low visitor rate. However, it was advertised for through a brochure in the room. Our first room up in the attick lacked any view since the window was provided with foil and therefore we felt kind of claustrofobic for the first 3 nights (booked with a group booking). The consecutive room we had for the last 2 nights was very nice. During our 5 nights stay we felt that the restaurant menu could have been more varied. Although the food quality was excellent, we needed 'a break' and went out for dinner 2 times.
Huge room and Bathroom lovely big bed. Food was excellent Pre authorisation for payment was for full amount but then full amount was requested a second time when checking out and as authorised amount was still reserved on the account need twice the amount availible in the account
Overall value for money in respect of cost of evening meal
A very comfortable hotel in a quaint Kentish town overlloking the river. The waiters struggled to work out the table numbering system. So food and drinks came to wrong tables.
The room was excellent, large and spacious, elegant in a modern style, very commfortable. Excellent breakfast. Large bed but split mattress, too soft, not a great nights sleep. Restaurant excuded quality but food a bit disappointing. Casual bar looked good and would have enjoyed breakfast more in that room.
Very welcoming, clean & comfortable, nice size room, breakfast was very good & well laid out, thanks for a nice stay. The fan in the bathroom did not seem to work as it got very steamy,your website says a power shower with a good spray head, the shower was very weak !! There was no brush in the toilet so very embarrassing to leave the mess for the maids, a brush would have been nice,
You know what to expect. Hotel seems to be economising by using smaller towels and very thin toilet paper which is a shame as it spoils the experience.
This is the secound time we have stayed and both times the hotel is lovely and clean
I came for a family wedding - toured in the car all childhood Thanet memories none
Nice and simple appearance! Just what you would hope for as an overnight stay. Cleanlyness in room left room for improvement. Lots of dust and hair on the bathroom floor. Staines from Glasses and/or cups on wooden desk and shelfs.
Nice clean room, hotel was quiet but this was because hotel was not busy Pillows were not very good, too soft even with two!
Convenience Breakfast was poor - croissants were stale & inedible Bed was too soft and the room to stuffy Staff appeared not to be trained in customer services
As above N/A
Very comfortable beds and very clean. Hotel staff are very friendly. Food is surprisingly good. Hotel reception and eating areas are a bit like an airport terminal, a bit clinical. Would be nice to have a pub attached but overall this is a minor thing. I haven't read the reviews.
As we only live 3 miles from it theres not much to say, we just stayed for a fun thing, but there are no complaints at all and the refit to the Prospect Pub is really good Not so much didnt like but the menu could do with a bit of enhancement
Staff pleasant & helpful Great Breakfast Room and bathroom far too small
The cosy fire. lovely room, deck and sea veiw
the atmosphere in the hotel is very relaxed and welcoming, lovely decor, real fires and lots of magazines/books to read. The breakfast was excellent. There are several good reastaurants within walking distance, and nice bars to have a drink. The room was small, although I had booked a larger room I was given a different one. The bed was not particularly comfortable.
Warm welcome , quirky, excellent facilities for the style of hotel Nothing, very good
Found it easy and relaxed. Nice central We just stayed the night, however most likely come back end of July
We had a warm welcome. The dowstairs, communal rooms were especially welcoming with open fires and comfortable chairs. The 'Snug' with tv and computer was especially inviting. Our room was not ready, so we were upgraded to the larger room, for which I was grateful. Breakfast is served in a lovely bright room and the food was delicious.We appreciated the wifi access for our laptop, which enabled us to keep in good communication withour daughter. This facility is free and readily accessible,He had a lovley stay and will be happy to go back in the Spring. The room was very small- just enough room to squeeze past the double bed. The bed was accessible from one side only, so the person beside the wal has to clamber over the sleeping partner. The ensuite was also very small- but adequate. The online information does state that the rooms are small, but exactly how small. However, as the downstarirs accommodation more than compensated for this, I didn't mind.
excellent breakfast, friendly staff, nice room accurately described
The breakfast's were fabulous, well cooked and presented also varied. the owner and his staff were friendly but proffesional. The prices at the bar were very over priced
The cosiness, the old vynil records you can choose from and play on the record player in the lounge, the books you can borrow from shelves in the corridoors, ...And a delicious breakfast!
Leaving Where do I start. Breakfast was a free for all and a battle of the most ignorant for a table in the room because it was so badly managed. The room was so small even I had to shimmy side ways beween the wall radiator and the bed, thank god the heating wasn't on. The shower room was so small you had to lower yourself under the sink to sit on the toilet. The keetle stunk out the room if used. The balcony was 3 timbers wide with 1 small seat. The smoking room we ordered was then a 'smoke only on the balcony' room. Honestly, it was a total joke. At best this was a guest house.
The breakfast was spectacular! There is a top-notch restaurant called the Samphire on site, which is where breakfast is served - and it is a cut above what you'll get anywhere else! And included in the room price!! Really excellent value for money.
Location - everything else was way below what was expected of this independent establishment Full English Breakfast was only half portions!
Nice bar area, good food. Nice gardens Rooms are converted stables, not what i expect for £110 Was told breakfast was 7am to 0930. Hotel was closed at 8am. unable to get breakfast which we paid for and had to wait 20minutes for a staff member to arrive before we could hand our keys in.
Quiet location with friendly staff Confusion over costs of taxis and best method of travel Cost for meals (esp breakfast and drinks)
Ideal position. Friendly & helpful staff. Excellent food, reasonably priced. Good parking. Could do better at cleaning room. Not well pleased with room, near noisy boiler. Extractor fan not working in bathroom. Antiquated plumbing. Poor selection of breakfast cereals. Took full three day charge from my account on day of booking, then charged for two days when leaving !!
I find it very difficult to say anything pleasant about my say that this Hotel The Restaurant was freezing cold.The walk from the room to the main building was out in the open.The room didn't have a welcome pack.Tissues were not provided.
nice rooms .wonerful layout of the hotel.very calm and relaxing surroundinds.helpful and friendly staff.
The size of the bedroom, the comfort of the bed and the toiletries in the bathroom. We did not like the fact that breakfast was only served until 9.30 a.m. (and this was on a Sunday)
The food was excellent No bar area
Private Parking, Central Sandwich location The live music in the Inn on the Thursday evening made the whole roon vibrate.The food at the inn was not that good
Very friendly staff, basic but clean rooms, lovely breakfast, nice bar with a good choice of music on the dukebox! Lovely town
The New Inn was very relaxed and very welcoming, an Ideal place to stay especially if you like golf
nothing in particular Room was great if you can sleep in a noisy pub
Excellent standard of room adequate parking nice area
Room was of a good size and well equiped especially with storage space. Car parking was very handy. Manageress was very helpful. Selection of cereals at breakfast limited.
Good sized bedroom and bath-room. Good quality furnishings through-out. Did not have to vacate the room until 11a.M. Alarm clock plug broken. No biscuits with the tea/coffee.
you felt welcomed and relaxed with the staff and owners
Food was good wholsome and reasonably priced
breakfast Shower & Toilet facilities poor
Close to town centre and on the sea front No decaffeinated drinks available. No alternative to orange juice at breakfast Evening restaurant not open No parking facility or consessional parking ticket and little help in identifying free places to park. Staff could have been more welcoming.
Good size lounge where our friends and relatives could wait whilst we were getting ready. Staff very friendly. Good sized rooms. Only one room had en-suite. The Bathroom facilities were not very good for those without the en-suite.
breakfast excellent no toilet paper in communal toilet on my floor. only one roll in toilet downstairs which was about to run out! dirty sink in room
friendly staff,good food
People very helpful and friendly. Bad water stain on wall and ceiling (overflow from upstairs bath?). Staff said they had no authority to arrange new painting. The room was 'Collingwood'. Otherwise, four-poster; sea view; all good.
Comfort, seaside themes, books available. Homeliness Undergoing some necessary maintenance and redecoration.
Nice big comfortable bed, upgraded to a better room with sea view. Sash windows faulty.
Very comfortable and friendly
we had our wedding there and everything from the staff to accommodation was fantastic very professional and relaxing experience if anything the food for a couple of guests was not to their liking but cant please everyone breakfast was superb
We stayed in the cornwallis family room it was large and had a very comfortable bed, lovely bathroom, being on the beach was lovely for an early morning walk. the staff were very pleasant. the manageress asked if we enjoyed our stay which was a nice touch. The view from our room was into the facing building and street and was not very nice. our friends stayed in the captain parker room which was directly above us and it was very poor compared to our room, which was the same price. Their bathroom was awful and only had a shower which had no hot water and they had to get maintenance to sort it out. the water went everywhere in the bathroom. their room was claustrophobic. However the manageress did discount it for them.
I thought all the staff were very friendly, breakfast was excellent. We had a superior room which was clean and comfortable.
The balcony room overlooking the sea and the fact that breakfast was serverd on the blcony at no extra charge. The staff were very friendly and the bath in the room was extremely comfortable. It was great going to sleep listening to the waves. The bathroom was a bit cramped and it was hard to sit on the loo as a result
The staff were very helpful and friendly. The bar / restaurant was pleasent and served very good food. Room was what is expected for a familly room - actually better. Like other people have mentioned, although understandable when you arrive, the fact that you used a council car park (right next door, so no real problem), but we arrived on a Saturday so it was extremely busy. Some parts of the hotel could be spruced up a little - lick of paint etc.
Everything in the room and bathroom was immaculate. Staff were very helpful and friendly. Absolutely nothing.
good location . I am middle-aged feamale and staeyed on my own and felt very safe
Ease of parking friendly helpful staff & a relaxed atmosphere
Hotel room fine , staff friendly, location good. value for money.
Good and comfortable.
Good value, good tv, good bar and food. Heating system terrible (air con unit heats air, but it's over the room door and has little or no effect on the room itself).
The staff were helpful, tv did not work in my room so was moved and "upgrade" to a better room at no cost. Rooms very tried, but clean
Room was too hot
The heat of the bedroom. Everything else was very good and extremely good value for moeny. We understand the air conditioning is about to be installed
view was great and also diner
Well stocked bar and quantity of food was excellent Dining room waitresses were awful
Room and facilities looked good. Staff were very friendly. I had 30-40 bites from 2 nights stay. I cancelled the 3rd night! Pretty sure it was a one off problem as my friend was fine in her room. Nevertheless it was definately the bed that was the problem. Did not read the reviews, this was booked by someone else on my behalf. The manager was very apologetic but charged the room cost anyway. Kindly, did not charge for the 3rd night!
We liked it that the reception staff showed us to the room and pointed out the fire exit strategy. No
the fact that de hotel could offer us a room with a few on the Bay, which we asked. Quality of English breakrast could improve...
The bedroom and ensuite bathroom were well presented and very comfortable. The staff were extremely courteous and helpful and upgraded us on arrival to an executive room at no additional cost. The breakfast was beautifully cooked and served in a very pleasant room overlooking the sea. The good parking facilities were a bonus.
Quiet, very clean good rooms. Lovely, fresh English breakfast. Care had been taken with the decoration. We will book in again. Very quiet an easy walk into Ramsgate. I felt reception staff in the morning could have been more welcoming. Answering the phone, typing and dealing with us all at once does not make you feel a valued guest! A 'Good morning' from the waitresses at breakfast would have been welcoming.,
The hotel was very pretty. The staff were very welcoming and the pub served a very good meal. As someone who suffers from back problems, I'm happy to report that the bed was excellent
up to date room & very clean
Everything except the food and that there was a shower and not a bath The food was dire
Staff were friendly and informative, rooms clean and practical. Breakfast was well cooked & substantial.