Guest reviews
Overall Rating
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6.6
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6.5
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6.4
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6.4
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6.0
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5.8
Recent reviews
- All reviews
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- Neutral
- Negative
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2.0review from
I didn't like the tiny room they gave me that was located behind the check in counter. There was no phone, no alarm clock, no closet, and a no room to set my suitcase down. I also didn't appreciate the sound of rats in the ceiling every morning. I will never be staying here again.
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2.0review from
There was nothing to like about this horrid place. Upon arriving, you discover a surprise welcome of a $10 "Resort fee", which is like a toll to merely enter a doctor's office. Filthy, mold in shower, pubic hairs around base of toilet, NO BEDSPREAD, burned out lightbulb by bedside lamp, REEKED OF CIGARETTE SMOKE--it was a "non-smoking room!" There are much cleaner and more pleasant motels up and down El Camino Real for $100/night. Naugahyde armchair was worn, PEELING/missing edging, unraveling The worst accommodations anywhere in the US--including the youth hostels of my college days!
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2.0review from
Nothing 1. WiFi does not work. This was very critical for me. I called the front desk several times but they could not fix the problem. 2. Toilet and shower are dirty
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2.0review from
Their service is really poor and the front desk was not polite
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3.3review from
The room was clean, Maid service WONDERFUL. Thre requested/confirmed room was not available. The breakfast bar was non-existant.Air conditioner broken (100+ temps). Cable TV was 1 station. Staff was non-responsive, I was told "Thats to bad" when I told them the AC did not work.
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5.6review from
wifi works excellent. clean room, quiet place
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2.4review from
The Hotel was under renovation! I was given a room that literary worth a penny. When I complained - they moved me to a room much better (the excuse was given: ‘I requested the upper floor” – but not a shabby room!”). The next door hotel sign said 53.99. The attendance told me – no 48-hour notice and I have to pay for all five nights - because, it was booked through you. Everythings
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3.6review from
The hotel was almost empty, so it was very quite. My room was non-smoking room, but I think it used to be smoking room and converted to non-smoking by spraying some deodorant. The mixture of still lingering smoking odor along with chemical they used was not very pleasant.
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2.4review from
Good parking area Yes. This is the worse hotel I have ever been to. The most smelly room, really stinking from Smoke. I arrived to the hotel at 11 PM and waited for the reception person to wake up. He told me that this is the last room he has, although I booked for non smoking room. I have throw up up all night, the smell was impossilbe. I do not recommend to even get closed to this hotel.
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5.6review from
Nice people, good location In the front wall, there is the room's door, and all the rest of the wall is a giant show-window which can give an uncomfortable feeling regarding the stuff security
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3.2review from
A lot of restaurant close to the hotel, and the access is easy finding. And it is a secure place. The housekeeper make a lot of noise early at the morning (09am), this is dirty carpet in the room, but the bed is clean as well as the batroom. There is not restaurant for the breakfast, it is organise in the small loby.
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6.0review from
Place Kitchen facility is not available.
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2.0review from
I didn't like the tiny room they gave me that was located behind the check in counter. There was no phone, no alarm clock, no closet, and a no room to set my suitcase down. I also didn't appreciate the sound of rats in the ceiling every morning. I will never be staying here again.
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2.0review from
There was nothing to like about this horrid place. Upon arriving, you discover a surprise welcome of a $10 "Resort fee", which is like a toll to merely enter a doctor's office. Filthy, mold in shower, pubic hairs around base of toilet, NO BEDSPREAD, burned out lightbulb by bedside lamp, REEKED OF CIGARETTE SMOKE--it was a "non-smoking room!" There are much cleaner and more pleasant motels up and down El Camino Real for $100/night. Naugahyde armchair was worn, PEELING/missing edging, unraveling The worst accommodations anywhere in the US--including the youth hostels of my college days!
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2.0review from
Nothing 1. WiFi does not work. This was very critical for me. I called the front desk several times but they could not fix the problem. 2. Toilet and shower are dirty
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2.0review from
Their service is really poor and the front desk was not polite
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3.3review from
The room was clean, Maid service WONDERFUL. Thre requested/confirmed room was not available. The breakfast bar was non-existant.Air conditioner broken (100+ temps). Cable TV was 1 station. Staff was non-responsive, I was told "Thats to bad" when I told them the AC did not work.
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5.6review from
wifi works excellent. clean room, quiet place
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2.4review from
The Hotel was under renovation! I was given a room that literary worth a penny. When I complained - they moved me to a room much better (the excuse was given: ‘I requested the upper floor” – but not a shabby room!”). The next door hotel sign said 53.99. The attendance told me – no 48-hour notice and I have to pay for all five nights - because, it was booked through you. Everythings
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3.6review from
The hotel was almost empty, so it was very quite. My room was non-smoking room, but I think it used to be smoking room and converted to non-smoking by spraying some deodorant. The mixture of still lingering smoking odor along with chemical they used was not very pleasant.
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2.4review from
Good parking area Yes. This is the worse hotel I have ever been to. The most smelly room, really stinking from Smoke. I arrived to the hotel at 11 PM and waited for the reception person to wake up. He told me that this is the last room he has, although I booked for non smoking room. I have throw up up all night, the smell was impossilbe. I do not recommend to even get closed to this hotel.
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5.6review from
Nice people, good location In the front wall, there is the room's door, and all the rest of the wall is a giant show-window which can give an uncomfortable feeling regarding the stuff security
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3.2review from
A lot of restaurant close to the hotel, and the access is easy finding. And it is a secure place. The housekeeper make a lot of noise early at the morning (09am), this is dirty carpet in the room, but the bed is clean as well as the batroom. There is not restaurant for the breakfast, it is organise in the small loby.
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6.0review from
Place Kitchen facility is not available.
